This theatre is sadly not rebounding from COVID-19 well at all, which is expected, but it doesn't seem to be getting much better. To address and summarize the other reviews - yes one or two theatres have a bad sound system I don't know why they keep using them but if they do so just ask for a refund if you have to, they rarely put a popular movie in one of those theatres, but it's still a let down to have a crackly sound quality no matter what movie you go to see. Also, yes there is another much nicer IMAX theatre in Winston Salem (The Grand Winston-Salem) with reclining seats you can visit that's about 30 minutes away one way (an extra hour round trip). Creekside used to be fine just to catch a movie with your friends and family someplace accessible, but it has a lot of work to do before it really gets back to what it was.
As far as what movies they feature, they generally used to have every blockbuster movie ready for release for the 7 pm early release viewings or at least on time, but lately, they've only been showing about five films.
As for prices they've never been the best deal around, but they used to offer cheaper matinee tickets, senior discounts and had their $7 ticket Tuesdays (Tightwad Tuesday). I'm not sure if the Tuesday ticket special is still happening, but I have no doubt it'll be back soon if it isn't.
Concessions are really basic (Popcorn, nachos, candy, slushies, etc...) and a little overpriced which is to be expected honestly. Tuesday night also had a deal on Popcorn ($5 for a medium bag I think), but the real concession deal was the annual popcorn bucket sale. Just like at an AMC theatre, Creekside offers a huge reusable popcorn bucket for roughly $20 I think, and each time you came in it was unlimited refills for only a couple bucks. Again, not the best deal around compared to bigger major cinema chains, but for a little local theatre, it was a pretty good deal. Again I have no clue where they are at with reintroducing deals like the bucket, but it was so successful I'm sure it'll be back soon.
The interior, the lobby especially, has always had a kind of 'unfinished look about it, and it's by no means the cleanest theatre I've experienced. It does have a little arcade area in the lobby and a pool table though, which has always made it pretty popular for families and loitering teenagers. The parking lot honestly is small enough that you're never parked that far away even in the back row, but it is riddled with major potholes. Seriously, if you're driving a low to the ground car watch out turning in because you'll absolutely scrape your car if you aren't paying attention.
The staff and management have always been Creekside's biggest issue in my opinion. Usually, the staff is really friendly, and if there's an easily fixable problem, they're on top of it, but there have been several times that they've let me down. If you have people in the theatre with you that are laughing and talking loudly, on their phone way too much, or even straight-up sucking d*ck (sometimes all during the same movie) and you go to the staff and ask them to do something about it they will have no sympathy. I understanding not wanting to send a teenager into a confrontational situation I guess, but not refunding the ticket for a movie I wasn't even able to enjoy is a bit ridiculous. Local teenagers will absolutely ruin my evening out for free all over town, I definitely don't need to pay Creekside $10 to experience it. Now, I'm not saying this is a constant problem, but I've traditionally had at least 3 or 4 terrible experiences with them a year up until COVID-19. Their big problem currently is not keeping showtimes and movies posted online anywhere. They advertise being open, but recently when we tried to see a movie, the movie times were only available for that day. So to plan to see a movie on a Saturday we had to wait until about 11 am for the movie times to be posted. They did have the movie poster times out front that turned out to be accurate, but I wouldn't always trust that. It was also annoying that we tried to call during business hours several times, and the calls never went through. Overall, it's been more or less impossible to plan to show support during their reopening phase because people can't call or check the site and see when any movies are going to be playing. They had one week where they had a full lineup of movie times available, but I haven't seen it since.
Overall, it is a below-average theatre for sure, but it was at least decent enough pre-COVID to get out of the house and enjoy a movie. I think it can return to what it was, but honestly, it'll never be great. I'm looking forward to visiting them again as they reopen more, and hopefully, I can give them a better review soon. read more