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    Frankfort Pediatric Dentistry

    1.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    3 months ago

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    Richard D Schneider, DMD - Business sign

    Richard D Schneider, DMD

    1.2(6 reviews)
    0.5 mi
    Established in 1977
    Free estimates

    I had a very upsetting experience with this office…read more I called to reschedule my appointment. I told her my name, asked what time my appointment was, and apologized. She told me it was at 12, and by the time I called it was around 1:00. When I asked to reschedule, I was told I could try calling back months down the road and they would probably have forgotten about it by then. The tone was snarky and dismissive. I had scheduled this appointment weeks in advance and had already dealt with insurance issues, so I had put real time and effort into getting it set up. I wasn't treating it casually--I was trying to fix something I had already worked to arrange. I called back again and asked if there was any way I could still be seen that day or if there were any cancellations. Instead of any normal response, another staff member got on the phone and started yelling at me to "go find another dentist." I wasn't being rude or argumentative. I was just trying to have a conversation about an appointment I had already scheduled and see if there was any possibility of being worked in. Even if the answer was no, it should have been handled professionally. Being spoken to like that in a medical office was completely unacceptable. I would not return and would not recommend this office.

    If I could give negative stars, I would. Unfortunately, the worst part of the experience wasn't the…read moredentist himself, it was the horrible customer service provided by his receptionist/office manager/angriest lady on the planet. She accused me of lying, accused other patients of lying, told me it was my fault my son's tooth hurts, and said she had been there 46 or 47 years and she runs that office (with an attitude). I can honestly say that I have never experienced anything like that before, words simply can't explain how horrible she was. 100% do not recommend, especially if your child is an adult with special needs and relies on Medicaid for his healthcare expenses like my son does. Shame on the lady, but shame on you, Dr. Schneider, for allowing someone to treat your patients with such a lack of compassion, contemptuous attitude and excess of vitriol.

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    Richard D Schneider, DMD - A digital copy of a delta dental of California Federal employer insurance card with the details blurred out.

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    A digital copy of a delta dental of California Federal employer insurance card with the details blurred out.

    Mortenson Family Dental - We like making face smile!

    Mortenson Family Dental

    3.0(4 reviews)
    1.1 mi

    Updating my earlier positive review to add context. The team was professional and thorough--they…read moreclearly explained everything with charts and X-rays. I'm currently on the road for several months and wasn't able to return home to my dentist, so I was simply looking to get some maintenance and handle a small filling while traveling. However, I was required to proceed with a full deep cleaning plan or cancel the appointment, and couldn't move forward with a routine cleaning or separate treatment. Not a complaint--just helpful to know they follow an all-or-nothing approach, so it's best to clarify flexibility in advance.

    I began my dental journey with Mortenspns in Jan 2025. I had too have several procedures done such…read moreas cleaning, a crown replacement, a cavity filled and to got a night guard made. I explained to the front desk staff, the dental assistant and Dr. Barrington time and time again that my dental insurance expired the end of March 2025. Repeatedly I was told they could accomplish everything needed in that 10 week period. My insurance had sent my preauthorizations and we were on the way. When I completed my appointment on March 20th the front desk clerk said I could not get back in until mid April. Again i explained my insurance would end in 10 days. To no avail was she helpful. I was so upset I went home and calmed down and then called the office and unfortunately got the same receptionist asked if I might be able to speak with Dr Barrington at this convenience. She said no he was with patience and said assumed i was calling because kg the future appointment. She said she would speak with the dentist as well as the office manager and i would receive a call back. Of course that call his never happened. I don't know if she threw away my message and Dr.Barrington never got it or that he did and simply didn't care. Either way I still need a filling and a night guard. This practice in Frankfort Ky made promises they couldn't keep. They put on the friendly small town smiles and collect their money and then the patient is forgotten. If you are looking for a long term dental practice that cares about your dental health this is not the practice to visit. You will be a number not a patient. M Wells

    Kentucky Center For Oral and Maxillofacial Surgery

    Kentucky Center For Oral and Maxillofacial Surgery

    1.0(5 reviews)
    0.1 mi

    This was a horrible experience not because of the surgery but because of the staff…read more Just got surgery there earlier today, I would never get surgery here again. I had one nurse treat me with kindness and decency and that is the only positive thing I have to say. The rest of the staff had zero sensitivity to the fact that I had anxiety whatsoever and were frankly rude on multiple occasions. One nurse even said "do you even wanna get this surgery today?" Mind you i already had an IV and a gas mask. They do not give a damn about if your an anxious person. I woke up from surgery in a lot of pain and they made me wait for a long while and made snide comments to me as I was asking for pain medication and then acted like I was horribly inconveniencing them because I had to go to the bathroom. Bedside manner was terrible which was so disappointing because I had such a positive experience at the beaumont location. If youre an anxious person do not go there, they not only didnt care, they made my anxiety much worse. Not to mention all of the art on the walls of the rooms look like they came out of a horror film If I could've walked out at the point the dr himself was getting shitty with me I wouldve but I literally couldnt couldn't the one nurse who was nice went above and beyond to try to help, I wish I could give her name because she was the only thing that got mw through this horrible experience

    I've had 2 wisdom teeth removed prior to this experience. Everything went well, could eat in less…read morethan 2 days, no numbness or dry socket. This experience was completely different. I was uncomfortable from the second I walked through the patient door. The patience chairs back in the rooms are like from a 1950's horror film. Once I was seated, I sat there for around 20 minutes waiting. There was an exit door in my room & the employees kept going in and out of it. Like I wasn't even there. Then I'm finally getting hooked up to my IV, and they put this death mask on me and left it for over 20 more minutes. They said it was laughing gas, but I was already being put down via IV. The "laughing gas" made me so nauseous and weird feeling. Like I had no control and couldn't move. I was helpless and freaking out. After the surgery, they didn't wait for me to wake up. They handed me off to my husband, not conscious. Once I was home and awake, I could barely open my mouth. It was miserable. Mind you, they only removed 1 tooth during this procedure. It has now been 32 days since my surgery, and my mouth, face and gums are STILL numb. I've had 4 follow ups and no answers. "Just wait, the feeling 'should' come back". I will never return to this nightmare of an office and I will never recommend them to anyone. I will do the opposite quite frankly.

    Frankfort Pediatric Dentistry - pediatric_dentists - Updated September 2026

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