I had a very upsetting experience with this office…read more I called to reschedule my appointment. I told her my name, asked what time my appointment was, and apologized. She told me it was at 12, and by the time I called it was around 1:00. When I asked to reschedule, I was told I could try calling back months down the road and they would probably have forgotten about it by then. The tone was snarky and dismissive. I had scheduled this appointment weeks in advance and had already dealt with insurance issues, so I had put real time and effort into getting it set up. I wasn't treating it casually--I was trying to fix something I had already worked to arrange. I called back again and asked if there was any way I could still be seen that day or if there were any cancellations. Instead of any normal response, another staff member got on the phone and started yelling at me to "go find another dentist." I wasn't being rude or argumentative. I was just trying to have a conversation about an appointment I had already scheduled and see if there was any possibility of being worked in. Even if the answer was no, it should have been handled professionally. Being spoken to like that in a medical office was completely unacceptable. I would not return and would not recommend this office.

If I could give negative stars, I would. Unfortunately, the worst part of the experience wasn't the…read moredentist himself, it was the horrible customer service provided by his receptionist/office manager/angriest lady on the planet. She accused me of lying, accused other patients of lying, told me it was my fault my son's tooth hurts, and said she had been there 46 or 47 years and she runs that office (with an attitude). I can honestly say that I have never experienced anything like that before, words simply can't explain how horrible she was. 100% do not recommend, especially if your child is an adult with special needs and relies on Medicaid for his healthcare expenses like my son does. Shame on the lady, but shame on you, Dr. Schneider, for allowing someone to treat your patients with such a lack of compassion, contemptuous attitude and excess of vitriol.

Absolutely the most professional and efficient dentist I have ever encountered. His ability to…read moreexplain what needs to be done is outstanding. His positive "aura " is infectious and reassuring. cannot recommend highly enough. PD

Ok! I finally got some relief from my pain. I called Dr. Smith's office and April got me an…read moreappointment the next day. I went in and literally we did paperwork, numbed me up, xrays and pulled my tooth all in less than an hour. We chatted for awhile as the shots did their job and the tooth was out in 30 secs after he started. So I spent 3 hours the day before at Aspen and they told me an oral surgeon had to remove my tooth and he would be there in a week but because Dr. Smith has been practicing dentistry for 34 yrs, he actually knows what he is doing and doesn't try to over charge. He tells you what you need, how much it will cost and let's you make your plan. Was a great experience and now I have a new dentist.

For someone who always feared dentists and at one time had to be sedated, I go to Burch Dental, and…read moreto Dr. Renshaw with no anxiety or fear. My teeth have never been so healthy. When I moved to Frankfort, I went to three other dentist's first. Sorry it took me so long. Have been here more than 15 years.

So happy this dentist office has figured out how to safely operate during Covid-19. The entry to…read morethis office was designed perfectly for the pandemic. You enter the first front door,you stop for your temperature check and Covid-19 survey. If you pass the test you then enter the second set of doors and find a chair in the waiting room that have been spaced to account for social distancing. Of course all this time you are required to wear a face mask. Then in my case I was there for a long overdue dental hygiene cleaning. Each hygienists space was designed to be a separate room when this office was built. The hygienist starts by handing you a mouthwash to swish with for 30 seconds to help kill any bacteria or virus that may be lurking in your mouth. At this point the patient is safe to be without their face mask but the hygienist dons a mouth/nose covering and a clear face shield. The traditional cleaning takes place from here on with x-rays, gum measuring, water pick scaling, and finally polishing. Dr. Renshaw made his appearance and consultation after the gum measurements were taken. When you leave after your appointment you exit via the back door which puts you in the same convenient parking lot. Thanks Geri for making my mouth feel so good again. I always love the feel of my mouth and teeth after my visit to you.

This place Accounting is a ripoff they charge three times at time of service…read more Then insurance now trying to make me pay again try to call oh are computer down were out to lunch Will call you back. BEWARE

Every time I come in it's always friendly smiles and great energetic, positivity around! I had sang…read morefor a lady who had worked there and it showed me the genuine love they had for fellow staff members. I also got squeezed in for fillings this past week and I couldn't thank them enough. Love and peace

I've had 2 wisdom teeth removed prior to this experience. Everything went well, could eat in less…read morethan 2 days, no numbness or dry socket. This experience was completely different. I was uncomfortable from the second I walked through the patient door. The patience chairs back in the rooms are like from a 1950's horror film. Once I was seated, I sat there for around 20 minutes waiting. There was an exit door in my room & the employees kept going in and out of it. Like I wasn't even there. Then I'm finally getting hooked up to my IV, and they put this death mask on me and left it for over 20 more minutes. They said it was laughing gas, but I was already being put down via IV. The "laughing gas" made me so nauseous and weird feeling. Like I had no control and couldn't move. I was helpless and freaking out. After the surgery, they didn't wait for me to wake up. They handed me off to my husband, not conscious. Once I was home and awake, I could barely open my mouth. It was miserable. Mind you, they only removed 1 tooth during this procedure. It has now been 32 days since my surgery, and my mouth, face and gums are STILL numb. I've had 4 follow ups and no answers. "Just wait, the feeling 'should' come back". I will never return to this nightmare of an office and I will never recommend them to anyone. I will do the opposite quite frankly.

Along with Beth C., I would like to know if I could give negative stars? I had several visits at…read moreKCOM and they were all terrible! I too saw Dr. Bondra and found him to be very condescending and arrogant. I later requested other doctors there because I did not like Dr. Bondra. However, it seemed to be taboo to request another doctor there. They often told me, "you need to have Dr. Bondra handle this, he is more familiar with you condition". Luckily, Dr. Bondra seemed to be on vacation quite often, and I was able to get Dr. Ford to treat my condition in his absence. I really like doctor Ford. I later requested Dr. Ford again, but when I was sitting in the operating room, suddenly Dr. Bondra pops in! My heart sunk. Another thing I had issue with there was x-rays. They wanted to take x-rays every time I came in their office. They once took as many as 3 or 4 x-rays in a years time. When I protested, they said they lost them or couldn't find them so the had to take new ones. I told them I was concerned because I had other x-rays for other medical reasons and felt these were excessive. The young x-ray tech just said "Well, I take x-rays everyday, so I am exposed more than you are". I always left there feeling confused and somewhat violated. I would never recommend KCOM to anyone. I refer them to the "fast-food of medicine". They seem to be more concerned with getting you in and out a quick as possible, and do not give you the attention or time you need.

ABSOLUTELY HORRIBLE! I had a plan for removal and dentures. On the morning of the surgery, they…read morewanted to pull 12 teeth with only shots. EVEN AFTER BEING TOLD THAT NEVER WORKS FOR ME! I was sent to another Oral surgeon and had to pay $1800 on top of ASPENS $3000! Dentures never fit proper. After rubbing blisters on my gums, I gave up. Went to another dentist!

I had two teeth pulled. Within 3 days I was in excruciating pain. Real long story short - I went to…read moremaxiofacial in lexington and got the damage - and it was in fact damage- fixed. The surgeon there said basically "look one medical professional is as a rule not going to bad mouth another- but this is pretty bad work" Enough said.

I had one of the best dental experiences I've ever had. I am in need of serious dental work (2…read morecrowns, 1 root canal, and a couple of fillings). A local chain dental service quoted me $15,000 out of pocket worth of dental work... here they quoted me 1/6th of the cost. Plus they didn't belittle me and make me feel awful for needing the work done. I've finally found a dental office I trust.

On 3/25, after paying a $450 deposit, we were informed that Invisalign could not be done. We were…read moretold it would take approximately one month to receive a refund. It is now 5/23, and after multiple attempts to contact accounting and repeated requests for a callback, I have never once received a return call. My first follow-up call was on 4/8. I was told refunds take around a month to process, and I specifically asked for confirmation on whether the check had been sent, as I was unaware it would be mailed. No one ever called me back. I called several more times afterward and was repeatedly told that messages were being placed on accounting's desk, yet I still never received any communication. I also submitted an online request, which went unanswered as well. This is my first negative review. I'm relatively patient and understanding, but the complete lack of communication and urgency regarding returning a customer's money is unacceptable. Holding onto $450 for nearly two months with no follow-up or transparency shows a serious lack of care and professionalism. I do want to add that the hygienist and dentist we worked with were amazing. Unfortunately, the establishment itself lacks communication and compassion when it comes to handling refunds and customer concerns.

Updating my earlier positive review to add context. The team was professional and thorough--they…read moreclearly explained everything with charts and X-rays. I'm currently on the road for several months and wasn't able to return home to my dentist, so I was simply looking to get some maintenance and handle a small filling while traveling. However, I was required to proceed with a full deep cleaning plan or cancel the appointment, and couldn't move forward with a routine cleaning or separate treatment. Not a complaint--just helpful to know they follow an all-or-nothing approach, so it's best to clarify flexibility in advance.

I began my dental journey with Mortenspns in Jan 2025. I had too have several procedures done such…read moreas cleaning, a crown replacement, a cavity filled and to got a night guard made. I explained to the front desk staff, the dental assistant and Dr. Barrington time and time again that my dental insurance expired the end of March 2025. Repeatedly I was told they could accomplish everything needed in that 10 week period. My insurance had sent my preauthorizations and we were on the way. When I completed my appointment on March 20th the front desk clerk said I could not get back in until mid April. Again i explained my insurance would end in 10 days. To no avail was she helpful. I was so upset I went home and calmed down and then called the office and unfortunately got the same receptionist asked if I might be able to speak with Dr Barrington at this convenience. She said no he was with patience and said assumed i was calling because kg the future appointment. She said she would speak with the dentist as well as the office manager and i would receive a call back. Of course that call his never happened. I don't know if she threw away my message and Dr.Barrington never got it or that he did and simply didn't care. Either way I still need a filling and a night guard. This practice in Frankfort Ky made promises they couldn't keep. They put on the friendly small town smiles and collect their money and then the patient is forgotten. If you are looking for a long term dental practice that cares about your dental health this is not the practice to visit. You will be a number not a patient. M Wells

Dr. Nitz is professional and has exceptional bedside manner. I always feel at home and comfortable…read more Thanks for the outstanding dental work Dr Nitz! You're the best!

From the owner: Our dental center offers patient focused care that leads to lifetime patient- doctor relationships…read more Our expert staff will create a treatment plan that best suits your needs. From annual check-up to veneers and extractions you can rest assured Dr. Nitz and his team will leave you smiling. We would love the privilege of becoming your dentist, please visit our Facebook page and website and request your appointment today.

The friendliness and customer service offered by this dentists office simply can't be topped. From…read morethe lovely, charming receptionist, the friendly, vivacious hygienist, to Dr. Bell himself, all staff here are as top notch and friendly as they can possibly be. If you are the type that gets nervous going to the dentist, then this is the place for you. You literally are treated like family here and it's obvious that they care about the welfare of their customers.

I took my elderly father in for an appointment with Dr. Bell and I cannot express the gratitude I…read morehave for the way they treated us. Every single person in the office was kind and helpful and went far beyond any expectations. It's obvious that they genuinely want to take care of you, and enjoy doing it. Dr. Bell was awesome and so respectful of Dad. Honestly, the whole staff treated us like family from the time we walked in the door. It's with a heartfelt "thank you" that I recommend Bell & Bell. You won't find better than these people.