All the personnel made my 'wish this hadn't happened' experience easy and more pleasant for me…read more The finished product from my dented door was terrific! Unfortunately I have had to use Saxby's for collision problems in the past. I love their service, quality and value! Highly recommend.

Saxbys did a fantastic job on my collision damage and kept me updated throughout the process…read more Their staff is top notch and easy to work with. I've used them for car maintenance and repairs as well and their mechanics are excellent. I refer them often.

Great to work with. Reasonable and always helps work with insurance companies. Sometimes it takes…read morethem awhile to get to a job - because they are very busy because they are trusted by so many people! They're always up front about time schedules and mostly can stick to it. II wouldn't go anywhere else.

I wanted several small dents removed from my 2024 Civic. I…read morebelieve that the shop was taking advantage of my lack of knowledge of body work. I'm guessing that they were providing an estimate for something that could have been remedied using a simpler method. Their estimate was a 2 day procedure of typical body work and repainting, whereas other shops are using a dent removal procedure for half the price. In other words, I can't believe that they are not aware of what is becoming a common method to solve the problem.

Insurance comes and takes a look at the car, that's squared away, they tell us it should be ready…read morein 8 days, we wait the 8 days and hear nothing, call them up "there was additional damage, so insurance has to come look at it again" and they weren't going to tell us anything about this, we had to call and ask, so now were waiting for who knows how long cause they can't give us any sort of time frame. Kind of unprofessional in my opinion

Fantastic workmanship. The day before we were supposed to leave for vacation a pickup truck ran a…read morered light and wrecked my 2021 GMC. The truck was un-drivable and the truck was towed to Zimmerman's. I called my regular repair shop and was told they couldn't get it in for 2 months. I started working with Keith at LZE. Keith assured me the shop did excellent work and promised to work with the insurance company to get OEM parts. He also understood I couldn't drive the truck and got it in the shop right away. About 3 weeks later I had my truck and it looks and drives like new. Really impressed with the service and workmanship!

Went in for an interior detail and got a vacuum and wipe down instead. I was charged $125 for my…read morewipe down so I complained. They were very receptive and returned $75. It was a waist of time but they took responsibility and I will do business with them in the future

Milt has helped us on several occasions with minor dents an scratches on our Sienna and rust on our…read moreSubaru. The cars look great and he and all his team were a pleasure to deal with: honest, professional and personable. Accidents happen but it's nice to know there's some place reliable we can go to when they do.

Did a nice job on my body work when my car was hit. Fast service. Nice customer service.read more

John did a fabulous job repairing my fiberglass sea kayak. I can't even tell where the hole used…read moreto be.

Our brand name rental car reported low tire pressure less than 30 minutes after leaving the…read moreRochester airport. We filled it but it was down to 19psi the next morning. The rental company's road side service called Red's. What a great choice. Despite the rental company's overall confusion about the existence of a spare tire (we finally checked, there wasn't), Red's stayed committed to helping. Finally early in the evening Red's towed the rental and returned ~11:30PM with a replacement, a process that took them several hours. All the while they remained in good spirits and did follow through on their committment to not strand us without a car. If we lived here Red's would be my go to car guy.

So driving home last night my left rear wheel came loose. I pulled over and was just about to fall…read moreoff. Called AAA- they sent out a gentleman from Red's Auto Works ( his name was Rich) Friendly and reassuring. They flatbedded ot to their shop-and it was done by this morning-(replaced studs and swapped out wheels and tires. The cost was fair and reasonable-turn around quicker than expected. You guys earned a new client! Thank you JoeyB - Clifton Springs

Very happy with the work performed by the team here. They worked directly with the insurance…read morecompany so I did not even have to do a thing. Repair work was professionally done. My car has a factory white peel coat paint that they were able to match with out flaw. Can't ever tell that my car was ever rear ended. Great work and highly recommend.

I have talked highly about one mechanic's shop in my 14 years of driving. This is the second…read moremechanic's shop I have found that I feel the urge to publicize. Rich has been working on cars for 30 years. He doesn't mince words. He is upfront about his prices. He is a good and honest man. The interactions I have had with him have all been positive and I was able to pick my truck up from him at 9pm at night because, frankly, he was still busy at work! Wish I had that kind of work ethic. For the next two years that I am still in Ithaca, I plan on bringing in my wife's car, my truck, and recommending him to all of my friends. When you find a mechanic you trust, you keep him around. .

We have been taking our cars to Rich for the last 7 years. Having him deal with our vehicles gives…read moreus peace of mind -- just drop the car off, pick it up sooner than we could reasonably expect and pay far less than what I am always afraid it is going to cost. Make Rich your personal mechanic and sleep better at night.