Had an issue with my wife's jeep shortly after purchasing. It sat for around week ish. Once I expressed my side and disappointment, TJ quickly stepped up even though newly in the loop on what was happening, heard me out and took accountability and fixed the issues no cost. It's hard now a days to find a car dealer or service mechanic that will be accountable and willing. This was a breath of fresh air would highly recommend. read more

I hate to have to do this, but I want to issue a "buyer beware" to my friends in Middle TN to stay clear of Franklin Chrysler Dodge Jeep Ram. We purchased a pre-owned Hyundai Palisade in November as our nicest and new-to-us family vehicle. 6 weeks later we discovered that it had burned through 6 quarts of oil. A professional inspection revealed a significant internal engine defect. An employee with Hyundai shared that it would've been almost impossible for them not to be aware of an oil consumption issue of that magnitude. It points to either negligence or deception. When we contacted Franklin CDJR, the gist of their response (via Matt Snow, the Sales Manager) is that the vehicle is not now their problem. (Oh, they did offer to buy it back at 70% of what we paid for it.) Dalton Johnson, the service manager, even admitted that in the car industry this is a "known issue" with this specific make/model, but when pressed, said, "not that we knew about it, of course." Of course. What we're left with is a family vehicle that may technically "run," but it can't reliably get our family home to Mississippi for Christmas. They may say, "Shame on you for not purchasing the warranty," but I think shame on us for walking into Franklin CDJ in the first place. read more

Was taken care of here with quick and kind service. The staff communicates well and I'm thankful for the prompt repair.

This dealership took advantage of us by claiming that the aftermarket upgrades on the Jeep, including the tires, wheels, running boards, and lift kit, justified the higher purchase price. Unfortunately, after doing more research, we discovered we paid approximately $10,000 above market value, even when accounting for those upgrades. We take responsibility for not doing enough research before purchasing, but we feel the dealership was not transparent about the vehicle's true value. We trusted their representation and regret that decision. Buyers should do their homework and verify pricing independently before purchasing from this dealership. Based on our experience, we would not recommend buying a vehicle here. read more

day before scheduled appointment that took 3 weeks to make, I'm informed that my appointment is now cancelled. No apologies- just you have to reschedule because we are backed up. I explained that I'm leaving town the next day for over a week- and get "do you want to come in the next day"? ... oblivious to what I just told him. No thanks- I understand why your ave review score is 1.8! I'll happily drive further for better service! read more

My review is actually a negative ZERO! Absolutely abysmal service. The air suspension on my Jeep failed and I went to this dealership to have my repairs done. After waiting 10 months and several escalated calls to customer service the parts finally arrived. Paid $4,800 drove the truck home 9 miles and realized the truck was in worse condition. Brought the Jeep back the next morning and was told I needed a new compressor for $8k and it would take a few weeks since the part was on back order. After further research from a reputable dealer, I learned the repair for the compressor should be less than $3,000 including a 3 yr warranty. I wouldn't even recommend this dealership for an oil change! Poor customer service and poor repair service! read more

We got a good deal (not a great deal). We worked with jC who was very helpful. We had bought a Chrysler there in 2021. We have been very happy with their service department. read more

I wasn't going to leave a review because it was a poor experience, however, the deeper I dig the worse it gets. I brought my Gladiator in to this dealer in Franklin for a warranty clutch replacement due to the recall against my better judgment. I have tried Jeep in Mt. Juliet in the past and they left my drain plug loose on the transmission after a fluid change. I won't use or recommend them either. The people were friendly and my wife had purchased several parts through the parts dept, se we decided to try their service. I will probably not return. When we got the gladiator back it didn't shift properly. I didn't find out until we got all the way back home because my wife was driving the truck. She didn't say anything at Jeep because she was not feeling well that day and just wanted to go home. After inspecting further, the skid plate for the gas tank was bent back, the cross member was not lined back up, all of the wire clips for the wire harness was broken, and the shift linkage was also not adjusted correctly. After having to drop the fuel tank skid plate to fix the damage, lining the cross member back up, and repairing the shift linkage I was going to bring it back and complain, but really didn't want them to touch it again. I ordered the clips for the harness from Mopar and repaired that. Trying to let them do the work costed me a few hours of extra work. Then today, first time changing the oil ect... after the service at Jeep I found that one of the air filter screws was missing. I should have purchased a clutch kit and did the repair myself. I wish you could find a quality mechanic these days. I wanted to use a dealer for service because I hoped they would do good work and I don't have time to mess with it. I should have taken more photos... was more interested in fixing the issues than photo documentation. I do not recommend this place. read more

See all

Nearly 3 hours for routine service is just too long. $2000 to replace a cracked taillight is obscene.

I visited this dealership with my family optimistic about making a deal based on a lease offer available on the 2025 Pacifica Hybrid, which included a $3,999 down payment and $516 monthly payment plus taxes and fees. When we arrived we were created by Randy and he already had the vehicle ready for us. He was very pleasant and friendly throughout the test drive portion of the interaction. However, once we sat down everything went down hill. The $516 payment that was advertised suddenly became a $700+ monthly payment, unless you put down a $10,000 down payment we were told we couldn't get close to that $516 number. The second shock was the fact that they massively low balled on our trade. When we told him what our expectations were; he scuffed as he said that was the same price as a new model. He went as far as pulling up the website of the vehicle to show us, only to realize that the vehicle was about $10,000 more expensive than he thought. Which led him to pivoting back to the application he uses to price out trades. When I pointed out that the vehicle we were looking at and the advertised vehicle on Chrysler website were similar in price points (about $1,250 difference) and that we should be able to reach the $516 figure at $8,000 down; he continued to blindly disagree and refer back to the worksheet provided. In the end he admitted that they would not be able to honor the deal that was presented on the Chrysler website; and if we had any problems with that we can take it up with you Chrysler. At that point we decided to decline any further discussion and leave. It was absolutely one of the most frustrating and disappointing interactions I've had at a dealership. read more

Slow response time. Poor customer service. My wife was begging for a call back from the service department for an update. Expensive parts and service. We own 3 jeeps. We will never again buy or get service from CDJR of Franklin. read more

If I could give 0 starts I would. Let me start with when I scheduled service for my car. I was informed to drop my car off and it would be ready on Tuesday. I had to repeatedly call the associate to gather information about my vehicle. I was inconvenienced and did not receive my car back until Thursday. While search for a vehicle the finance manager was very pushy with the price. He came back with insane payments that did not make sense. I politely informed him that he must live on another planet where he can make those insane payments. I left and received an email with another insane offer. Don't waste your time. Go to another dealership where they will help and not waste your time. That's exactly what I did and will never recommend this "dealership" to anyone else. read more

always polite and professional. highly recommend, warranty work performed and loaner car provided

We had our Jeep Wrangler in for regular maintenance service in August. A couple of weeks later it is sitting dead in my garage. We have the battery replaced. A service engine light comes on and apparently it was not the battery. It is making loud noises and reving up while idling. The electric system makes noises while the vehicle is off. He is concerned that he cannot make it to the dealership, but takes it in. The service department would not talk to him about what could be wrong. Told him they couldn't see him for 2 weeks and sent him home. We will never use this dealership or recommend it to anyone. read more

I bought a new 2025 Ram Laramie in mid September from this dealership. My $80,000 sticker price somehow ended up at $93,000. My fault for not paying closer attention while going through the finance part. I got 0%, but when I didn't expect a $1200 Gap charge and I specifically said I didn't need any extra warranty. Somehow I signed for the $3500 warranty. My fault for not paying enough attention and being in a hurry to get done. Suffice it to say, I won't be buying there again. read more

Such blatantly typical car sales tricks, I can't believe I fell for it. Their website advertised a 24 Ram 1500 at $69k (round numbers for simplicity). I had been in contact with the salesman and confirmed the truck was available and they would appraise my trade. The trade was off the chart low, but hey, I knew they would do that. We did the offer paperwork and they came back with a $89k price for their truck to start! That was their starting point. The $69 number was "never gonna happen" in their words. I was told they do NOT control the website! It's done by a 3rd party...lol! So, they waste my time and energy as I secured what I thought would be the financing and insurance and spent an hour at the dealership. Researching, this is apparently a standard play from the "skunk dealer" by Franklin Ram and many other Ram dealers country wide. These guys are shifty as hell. Am I legit? Well, I've purchased 8 Ram trucks and 3 Jeeps since 2002. As of 2022, I've switched to GM. The dealerships are the snakes to fear, no the manufacturer. read more

A day ago I had the opportunity to review the service that was done on my 2005 Grand Jeep Cherokee and my review was based on the experiences I had with a portion of the personal in the service department. The experience wasn't good and I sought to express my views to help others avoid this calamity. A poorly run business would just brush off the bad review and chalk it up to just an irate customer . Franklin Dodge-Jeep is NOT that type of business. The very next day both Dalton and Meredith, both with the management end of the dealership took the time to text me and phone me to review and resolve ALL the issues I had....they didn't give me excuses, just solutions. When you run a business you hope your employees live up to the reputation the company has. When they don't it so reassuring that management steps in on the customers' behave. That's the difference between a business and a successful business. Lesson learned....if you have a question, not happy with results, climb the latter and take it to the top.... Will continue and enjoy dealing with this firm for years to come. DENNIS WARNER, FRANKLIN, TN read more

Stereotypical car dealership. Changing $$ between trade in price for your vehicle and price for their vehicle. Have to stay on top of them and print out previous negotiated prices when you actually show up to purchase. Sale ends when they ask you to speak with the financing guy who tries to sell you insanely priced agreements. Then he acts like you're crazy when you don't sign up for essentially a second form of overpriced car insurance. One of those dealerships that explain why Carvana exists. read more

Purchased used jeep truck with 19,000 miles on it. It had a 90 day warranty. It was supposed to have a certified bumper to bumper inspection and road ready. After a couple of months we hit rough patch of pavement and got a death rattle or front end shaking violently. Looked up on Jeep online and it said they were installing stabilizers on this model at no cost. Took it in to Franklin Jeep and I had to argue with them to get that done. They said it needed front end alignment and wanted to charge for it. I said if the certified inspection had really been done then it should have been addressed before we bought it. Don't trust this dealership or any other for that matter. Always read the reviews. It would have kept me from doing business with them if I had looked before. Absolutely don't do business with this dealership. 100 percent thumbs down. read more

We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and services they sell. I recommend you avoid this dealership and its service department. read more

I bought a Black Widow from y'all and I live in Columbia Tn, I have a recall on my left turn signal , so I went to the closest Dealership which is Columbia tn and they took my Vehicle for all about 4 minutes and told me that It was fixed and with no problems now. I have been trying to get a second opinion and Absolutely No Answer yet, they also took it off my recall, so they can get credit for that quick fix but not really fixing the problem. I work in the Automotive Buisness it needs to be replaced completely the turn signal switch. read more

I've leased four vehicles from this dealership and will no longer be doing so. This last time we leased a 2022 hybrid jeep wrangler Sahara. A $75,000 car with a heft lease payment. This car has been in the shops for at least four months out of the last two years with the same problem happening four times this dealership has done absolutely nothing to help facilitate in any type of resolve i will never buy a jeep again. Oh, and it has a new recall every 60-90 days which is time consuming and takes time away from work for weeks at a time. Good luck trying to get a loaner car or rental as well. read more

Nobody ever enjoys purchasing a car, especially from a distance! My husband & I live 3 hours away. Landon Teodora, our salesman, was extremely responsive to our questions & concerns, especially with us living out of town. He sent us a video of the truck we were interested in, & we were able to negotiate the price before we ever set foot on the lot. He is extremely personable & easy to work with! He works hard to make transactions as seamless as possible. In finance, David Tran, is amazing! I guarantee we would be friends if we lived close to each other. On his second day on the job, David showed great customer service & was very personable! Definitely made the buying process enjoyable for the customer. A true pleasure to work with! The dealership has excellent inventory & a great team that works together to make the buying process as pleasurable as possible. read more

Franklin Chrysler Dodge Jeep Ram - 2021 Ram 2500 Laramie - Car Dealers Near Me - Franklin, Tennessee

Where do I even begin. Since I have purchased this vehicle from there (brand new) the customer service has been awful. It's one thing after another. The latest is I took it in to have it serviced in January and they gave me a long list of items that need to be done. A couple of things was under the warranty and I paid my deductible ( who knows if it needed repair) . But then they also told me that my brakes were very thin and needed replaced asap. I decided to get a second opinion and a price to see if I can get cheaper and I took it to a reputable mechanic and the brakes were actually fine. There was not a need for them. Again, another rip off. read more

This is our second purchase in the past 6 months. I mean why only have 1 fun car to drive when you can have 2. Our experience with FCDJR was great both times and I would recommend our sales guy Austin for all your Jeep needs. read more

See all

Thank you to the entire sales team at Franklin CDJR, but specifically Jose Flores! He was so accommodating and helpful through the process. Ask for him on your next visit! Michael Sharpton was also great with his communication. The two of them made this process so much smoother! Thank you everyone! We will definitely do business again! read more

Franklin CDJR service department does not care about you or your vehicle. It takes over a month to get an appointment and then your vehicle just sits until they can get around to it. There are plenty of other dealerships that actually want your business and will keep you updated throughout the day on your vehicle. read more

I've been driving to Franklin Jeep for service for 2 years now. They are always quick with an oil change. My last experience there was a mishap and some oil ruined a sensor. They ordered a replace sensor before I even left! Received it in two days and I get reimbursed for the oils change. Im so grateful for their prompt remedies for the mishap. Tracy in the service booking department was amazing. Thank you Tracy and Paige for the expediency. read more

I send my son to this place to do transmission service they charge him way to much take a look what they charge him for . For 2011 Grand Jeep Cherokee . First page shows part and labor $257.33 I don't how they come up $675.50 In addition they told him your radiator has a problem there nothing wrong at all big liars. I will never go back . read more

Franklin Chrysler Dodge Jeep Ram - Car Dealers Near Me - Franklin, Tennessee

I bought a jeep not even a year ago and I've been having problems with it starting for months. I took it the first time a few weeks ago and I got it back doing the same thing plus my battery had started needed to be jumped off which is a problem I didn't have prior. I left a review because i was unhappy about the service I had received not to mention ive been paying out of pocket for rentals and then working with mopar to get reimburse. In the meantime I've got a thousand dollars tied into rentals. on saturday morning I received a call stating he was the manager or owner with two other people on speaker phone, the man asked me why I gave them a one star review and when I told him what I was unhappy with he told me to come get my car due to the one start review I gave them. my jeep had been sitting there a week while the technician was out several days before they had called me on a saturday knowing good and well I couldn't drop what I was doing and come get it because Mopar wasn't open and the car has to be at a dealership. The customer service is literally nonexistent unless you're purchasing a vehicle. once it's sold it's your problem with warranty and extended warranties that weren't cheap may I add. the case manager at Mopar has been as helpful as she's been able to be so I'm pretty happy with the actual warranty and customer service but thinking about canceling it and getting a refund on it due to this dealerships service. I would rather deal with a regular mechanic outside of the dealership if this is what I have to go through every time! after all at this rate I may come out cheaper with a fixed car if I could take it to a mechanic I know. read more

This is the worst dealership I've ever dealt with. My first bad experience was when I went in for my 2nd oil change service under warranty. They called me and told me there was no engine air filter in my Jeep Wrangler Rubicon JL Ecodiesel. I was absolutely appalled what they had told me. I told them they were the only dealership to touch my vehicle since the prior service. The tech before didn't put it back in after he took it out to try to get me to change it out. 10,000 miles I was driving without an engine air filter in my Jeep with only 30,000 miles at the time. They wanted to charge me to put another filter on the vehicle. I had to argue with them to put another one on as it was their mistake! I vowed they would never do another basic service on my vehicle again. Recently, my batteries went bad for the 2nd time within a year 1/2 since they changed them out before under warranty, I toolk them back to this dealership against my better judgment. These batteries are very sensitive, especially in freezing temperatures. When it was close to my going back to pick up the vehicle, I called, and the service office said they needed my permission. She said they weren't under warranty and couldn't do it until I gave them the ok. I said , "No, they definitely are under warranty. She said they couldn't do it until the manager looked into the situation. When i say this woman was beyond rude and condescending is an absolute understatement! After 4 minutes of her making me feel like an idiot. I said, "Why dont you put in my phone #.... it pulled right up that they were under warranty! UNBELIEVABLE! I said, how hard was that? She got mad and hung up the phone on me. They then changed them out. I pulled into the nearest fuel station on the way home just to see if everything looked right. They forgot to put back on the batteries thermal cover. I immediately went back. Nick, the service writer, said the tech that swapped out my batteries went home, and there was nothing they could do and would call first thing tomorrow. HE NEVER CALLED! I had to calm myself down before calling. I was told to then call Paige Moore, the parts manager, the following Monday. I called, she said she ordered them and would be here that Wednesday. Well, Wednesday came and went. I called, and she was hesitant when I told her who I was. She clearly sounded like the part was never ordered. Said it would be several more days. Now it's been almost 2 weeks, and still no part and no follow-up calls! This is my 2nd review I left, as the general manager called me and pleaded with me to remove my review. Hesitantly, I did because I didn't think they would get me my part if I didn't. Well, ended up not getting anyway. Still dont have it! So, this one isn't coming down! Who knows what kind of damage driving around with no air filter in my engine caused the first time they messed up. This is the worst time of year to not have a thermal cover over my cold, sensitive battery! It's been in the single digits this week and teens the week before! Think twice before taking your vehicle here for any service! This service team is an absolute nightmare! I'll never let them touch my Jeep again! EVER! If I could leave zero stars, I would! Doesn't give you that option! I'm also going to Dodge Jeep Ram Corporate to make a complaint about how I was treated, and the incompetence of the service team this dealership has working on customers cars. read more

If I could give a negative star I would. I purchased a vehicle from here a year ago ( never will do Buisness here again) After talking with Nia on the phone about getting a second key since I was not provided two at the time of purchase she said it wouldn't be possible due to it being a year, they only have someone come to do the keys on fridays after 9:30 am which I was unable to do until I had this Friday off ( havnt had a Friday off in almost a year and was not able to accommodate coming here until now) She then said she'd talk to her supervisor about getting a fee waved. She then told me on the phone it would be waived. After arriving early like she said on the phone call I was informed that the fee would be taken out of her paycheck- even though she spoke with a supervisor two weeks prior to have it OKED. After she told me that I said thank you then she went OFF on me since it had been the year she seemed pretty upset even though we touched on that on the phone. She told me she never said the guy comes at 9:30 am but 11 am and then told me she was going to bring up the phone call since they record them- I told her please do but the call was never brought up when my boyfriend went inside to talk to management .She then proceeded to tell me I was wrong and then told me to go the fuck home. She was nasty, rude and a liar. I began to record her because of her unprofessional disrespectful behavior- if anyone including management needs to see the video please reach out to me. DO NOT GO HERE FOR A VEHICLE OR SERVICE. On the bright side the man who helped make the key was fabulous and very easy to work with. Safe to say I got the key for a waived fee but was never granted an apology from management for Nias ridiculous behavior. read more

Do not buy from this dealership: liars, scammers, and insulting people. Service Dep't is a joke. stay away read more

Sadly, no 0 star option. Worst service department, EVER. Every time they have worked on my truck, they have caused another problem. I initially took my '15 Ram Ecodiesel in for a simple EGR tube recall repair August, '21. That caused a turbo leak. They made me wait months to get it back in. Their fix stopped the turbo leak whistling but now caused heavy engine oil fumes to leak into the driver's compartment. Waited more months to replace the entire exhaust system, more months to replace the intake and more months to replace the leaking turbo. Then the truck develops an intermittent non-start problem. Sometimes I can't get out of the driveway. Other times I get stuck in a store parking lot or have to leave it at work over night. I have paid thousands of $$ to have it towed to the dealership multiple times, for some ineffective and unnecessary repairs that they "thought" would fix the problem and month long car rentals. The truck is towed back to them in April, '23. After poking around for another month, they finally find that the problem is due to some ground wires that the mechanic left loose when they replaced the exhaust system last year. Now comes the joy of dealing with Chrysler customer service to try and get reimbursed. read more

Frequently disappointed in the level of customer service. I've been trying to address 2 recalls on my Jeep unfortunately, I had to reschedule for work travel for a second time. I had to beg to reschedule and was told that the parts were going to be returned. They did finally reschedule with me, but I shouldn't be spoken to like that or have to go through that to get recalls done. read more

Worst dealership in town. They'll rip you off. They'll treat you like crap and tell you you love it. They have hidden polices they don't tell you about that results in being nickel and dimed and majorly inconvenienced. They will argue with you. They'll lie to your face. They go against CDJR official polices. read more

My son took his car here to have the radio replaced and the door repaired that wouldn't open by touch. They put the car inside their fence after repair was completed and before it could be picked up the car was stolen from their lot in broad daylight. Then they acted non chalant and didn't even care. They will not file a claim with their insurance. read more

Took my vehicle in for recall. They did not inform me on pickup that there were significant changes in the display on the radio/navigation/accessory screen. Had to go back to the dealership for resolution. It took more than 7 phone calls to get the operator to stop sending me to the voice mail merry go round. I will not purchase another vehicle from them. read more

We purchased a new Jeep Gladiator from this dealership one year ago. We recently began experiencing a not uncommon issue known as the "death wobble," so we brought it in for service. They have had the car for a week. They still have it and tell us the necessary parts are on back order. A rental / loaner car is covered as part of our warranty, but *they don't have any* and they refuse to pay for a third-party rental (e.g. Avis, Hertz, etc...). They called us yesterday and told us that a rental had become available, so I got a Lyft across town to pick it up. When I arrived, they said - "Whoops, the car isn't actually back yet." So - I'm leaving empty handed. If you are in the market for a new car, I highly recommend that you look *elsewhere*. read more

After having our cars stolen and recovered we took them to this super sweet dealerships for repairs and a security update!! Everyone at this dealership had nothing but great respect for my husband and me. Especially Josh Sanders in service!! The thieves had busted out windows, ripped out wiring and damaged interior components. Josh was in contact with us and our insurance adjuster on a weekly basis. I won't hesitate to bring a car back to them for any and all service!! read more