Once they found out how much my bank approved me for they tacked on $5000 in fees and kept telling…read moreme that it was required by the state. True slimeballs.

Best car buying experience ever! Damien Beale was a fantastic salesperson and manager John worked…read moreto get the very best deal. After a truly horrendous ordeal at another dealership the day prior, this was amazing. I highly recommend the dealership and service department even if you're from out of town, it's worth the drive.

im ray, stopped in driving from California with my C8 Z06 . Service very fast, friendly . I'm very…read moreexcited and satisfied with routine maintenance. highly recommend. Megan and Crystal were very helpful and made the experience smooth. Ty. Take care

Brought my car here to see if there was an issue (3 other mechanics between Colorado and Virginia…read moretold me there was nothing wrong) and was told it needed $900 worth of work for a new hub bearing which was "completely bad" and my alignment was off. I picked it up and paid the $200 diagnosis fee no problem, so that I could take it to the collision shop to have it covered by insurance since we had recently hit a deer. The collision shop tells me there's nothing wrong with it. He drove it around all morning and apologized that he couldn't replicate my issue and that the hub bearing and alignment was perfect (we also just had new tires put on last week). I call winners circle back just to ask about it, I explain the situation, the woman says she will go talk to them.. and immediately hangs up on me. I call back and no one answers. I contact sales.. the man assures me that my other mechanic is not reputable and all the other mechanics are wrong and they can't lead me astray (every dealership I've ever been to leads me astray) despite explaining I'm a military wife with 3 children and a deployed husband and through tears- this man starts trying to sell me a new vehicle again. I didn't even want the $200 fee back. I just wanted to be told the truth that I had been deceived and taken advantage of. It was like talking to a brick wall. I'll never do business with this dealership again. I warn others not to trust their schemes. I have documentation and photos proving I've been lied to and they just told me to go to any other Chrysler dealership to get the same diagnosis - of course - there's notes on my VIN and they will all say the same thing. I know they say not to trust mechanics but what ever happened to good honest work? I'll be contacting the BBB.

Communication, transparency, and personable. All things needed in buying a vehicle. I received them…read moreall. Experience was perfect. Enjoyed connecting with a fellow veteran and couldn't be happier. While other dealers messaged me constantly if I was still interested, even though I clearly was based on inquiries, Randy sent me the numbers right away. We got down to it and deal was done. Easy. Highly recommend.

We worked with Mike Villella To trade in our truck and buy a new f150. Mike gave us 4k more for our…read moretrade than other local dealers. He didn't play games or give us any car salesman BS that you have to deal with everywhere else around Suffolk/Franklin. There are quite a few veterans that work at this dealership, which is great to see. I felt respected during the entire visit. We will definitely be giving them our business moving forward.

Management Needs to Address This: Unresolved Maintenance Contract Refund…read more I am posting this because repeated phone calls, written cancellations, and months of leaving messages have gotten me nowhere with Winners Circle. I am asking management and the owners to finally take responsibility and resolve this matter. I purchased my vehicle from Winners Circle Dodge Jeep in Hampton, Virginia, in March 2023. At the time, I also purchased a maintenance contract for routine services such as oil changes. Winners Circle subsequently moved out of Hampton to Franklin, Virginia--approximately 120 miles away. I was not going to drive 120 miles for routine maintenance, so I contacted Winners Circle to cancel the maintenance contract. Here is where the problem began. I canceled the contract in writing--twice. When I followed up on my original cancellation, I was told Winners Circle had no record of it. I also discovered that when my vehicle was due for its first oil change, the dealership where I purchased the vehicle and maintenance contract no longer honored the contract. Therefore, I have paid for my vehicle's maintenance out of pocket from the beginning. I have never used a single dollar of this maintenance contract. Despite that, I have spent month after month trying to get the refund I am entitled to. I contacted EasyCare, which was involved with the contract, and was told that EasyCare issued a check for its portion of the refund in April 2025. I was provided with the check number, but I never received the money. I have dates, names, phone records, written cancellation requests, and messages documenting my attempts to get this resolved. I have repeatedly contacted the Winners Circle location in Franklin and left message after message asking management to address the situation. My calls have not been returned. This is unacceptable customer service. I am not asking Winners Circle to do me a favor. I am asking them to resolve a refund for a maintenance contract that I canceled and never used. I have been more than patient, and I should not have to spend countless hours chasing a company for money that is owed to me. To the owners and management of Winners Circle: Please look into this matter, contact me, and issue my refund. Maybe this is a small contract to Winners Circle. It is not small to me. I was a first-time car buyer when I purchased my vehicle, and I trusted Winners Circle to treat me fairly. At this point, I am posting this review because apparently repeated attempts to resolve this privately have not been enough. Winners Circle, please make this right.

June of 2026 with pickup and camping trailer for 2 week campout. The front brakes on the pickup…read moreseized up in Windsor. Sean at East Side Rides was recommended to us by local repair company and by Deputy at school where we had to pull off. Sean stayed in contact with us while we spent 6 hours arranging for a tow. The truck was dropped off after hours but we heard from Sean by 9am the next morning with a diagnosis. The truck brakes were replaced that same day. Thank you Sean and East Side Rides for your excellent service!

I brought in my 71' Oldsmobile Cutlass with a 350 rocket for a frame on restoration. I was quoted…read more$18,500 for the restoration with a time frame of 1 year. I had two new body panels for them to put on. After one year passed I was told more time was needed, and East Side Rides ended up asking for ~$30,000 in total. Another 2 years later, almost no work was done. They put on the body panels that I provided, but they were barely hanging on. I went around to many different local shops to find the right one. This shop claimed to believe in family values. How they handled the situation, and the end result was very disappointing. Avoid East Side Rides. I keep hearing other stories from people who have been screwed over by this shop, even years after this incident.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop