The team was great, which unfortunately lead me to trusting them. I should have taken more time to…read moreresearch which is entirely my fault. I went to two different dentists before them regarding dental work my son needed done. I was quoted 2300 before any insurance. When I showed them this paperwork they scoffed at the cost and how much it would be and verbally told me they couldn't imagine how a filling would be that much. They told me they accepted United Healthcare and they verified my insurance on my first visit. (We had four total over a month long). Turns out they just verified that I had insurance not any of the benefits. I was told today "We do accept United Healthcare just not all plans". Had they been more honest and upfront about the situation I wouldn't be so upset and might consider going back. I would have even went back as a cash pay patient because I liked them so much with my son. United Healthcare wound up denying the entire bill of $2200, and they are telling us there is nothing that I can do on either end. Dr. Buzz's office DOES NOT offer any cash prices if they are expecting you to pay the full price. Which is the first dentist I have ever been to that does not. They also do not offer any payment plan regardless of situation. I had 16 fillings redone in my own mouth through another dentist and I paid less than what they are charging me for the 6 my son had done. I am currently in the processes of appealing it with my insurance to try to get it covered but the dental office itself will not do anything. It is a shame considering the staff was fantastic up until this point. This is one of the better pediatric dental facilities that I have ever been too. And I will never return because of the billing itself. I was also told today they cannot verify the benefits because United Healthcare changed their policies and does not allow providers to speak to them what so ever. I personally work with United Healthcare and happen to know that is not true. I also got verification from United Healthcare that that is not true. They have an entire Provider Service side for the providers. Update: They will also respond to you and tell you that they encouraged you to check your own benefits and to call them because they can't. This never happened and I was told they did verify my benefits. However today I was told they verified that I had insurance and that's all they check.

I can't say enough positive things about this practice. I was trying to find a new dentist once we…read moremoved to the Franklin area and I read so many nice things about Dr. Buzz and his office online. They lived up to every single bit of it! "Well that was a great experience!" - my 8 year old son as we left our first visit with Dr. Buzz and his staff. Wow. We have never had such a fantastic experience at the dentist before. From start to finish, scheduling to walking out the door, the kindness and care for patients is remarkable. We were blown away by the entire spirit of that office. Today we saw Anna and Dr. Buzz for my kids first visits at the practice. This was my daughter's first-ever visit and she has asked to go back because it was so fun and she felt so special. My son was nervous about the appointment but left with a big smile on his face. He said he can't believe we found the most perfect dentist. The office is fun, clean, and I was able to sit with my kids during their appointments. They worked with our schedule to make it possible to see my kids back-to-back, even though there weren't any time slots available when I first scheduled the visits. They had some things move around and called me back to get the kids appointments together. The sweet personality and the kid-friendly terminology used was very much appreciated. I appreciate his approach to caring for our kids' teeth and I have confidence in his work. It is a very welcoming place to bring your children and it's very clear that Dr. Buzz and the entire staff greatly values their patients and families. I would highly recommend this practice to anyone looking for a dentist for your children.

The dental assistant different give me sunglasses to protect my eyes and now my eyes hurt and I am…read moreseeing spots. She also scrapped my lower teeth so hard, that I am wondering if she didn't scrap the enamel off. Not a good experience.

Dr Ryan Cregger is a wonderful person and dentist. He is always so sweet to my children. He is…read moreconstantly swamped, but minimal wait times. He also acts like your child is the only one in the world when it is your turn to be seen. My daughter had everything under the sun wrong with her teeth. She fell on a pumpkin at a pumpkin patch at 4 years old and her two front teeth became impacted in her gums. We had to surgically remove her two front teeth. It was a painful procedure and he was so sensitive with cosmetic concerns from me and pain concerns from her! Dr. Cregger is also very conservative on all procedures and I have always felt he is in this speciality for his love of pediatrics and dentistry, not for making exorbitant profit at the expense of the children and parents. His staff is also spectacular. There is very little turnover in assistants and they always remember specific details about my kids. They are also open on Fridays which is a huge plus for me.

We traveled 4,321 miles to thank Dr. Snodgrass for the amazing work he did for our son who has…read morefront teeth thanks to Dr. Snodgrass. Our son had a horrific pool accident over Memorial Day weekend in 2012, that pushed his 2 front teeth into his gums. No one in Chicago would touch him because it was a holiday, extremely difficult case & he was bleeding profusely from his mouth. We called family in Franklin who also has a special needs child & asked for help getting into their dentist. For a week we went daily to see Dr Snodgrass who tried to save teeth, stabilize his mouth & come up with a plan because he damaged adult teeth. We experienced compassion & unparalleled professionalism for a child who was a one-time patient due to our home location. After the week, Dr. Snodgrass gave us contact information so he could help our local dentist continue what would be a 2-year course of action. Our local dentist referred us for a pediatric dentist due to the trauma. It was ONLY THEN we learned Dr Snodgrass is a world renowned expert on dental issues for individuals with Down's Syndrome & she had heard him lecture. We travelled back to show his work & thank him personally for giving our son a wonderful smile. If a professional can act in this manner for a 1-time patient, why would you not choose his office for ongoing care?

UPDATE : ignoring response from office here because it's cut and paste pretend. Spoke to my…read moreinsurance company that confirmed I was correct and this office wasted our time for no reason. This is annoying because Snodgrass owns 4 out of the five total in network offices for our plan within fifty miles. Front desk was super rude, and turned us away saying they don't accept our insurance despite me having a screenshot that the insurance sent us here. She also insisted that my id number wasn't on my card, even though it's the only number on the card ) Said doctor snodgrass is gone and he was the in network doc. Ok why didn't I get a call to cancel my appointment then? Why isn't your website updated? Why have you not notified the carriers of this? Why did you waste our day? 1 star because the fish were nice at least

Amazing people! I felt as if I was being handled by kid gloves. A truly pleasant experience.read more

This is my first review on a business that I can remember. My youngest son does not trust…read morestrangers very easily, especially when we go into any kind of business pertaining to doctors. Dr. Kelly's hygienist, Ms. Kelly, was great. My son took to her within the first minute. She showed him what she was doing and why. Then Dr. Kelly came in. Now I find most doctors arrogant. Dr. Kelly did not come off as that. She obviously knew her stuff but took her time with my son and he trusted her very quickly too. Highly recommend.

OUTSTANDING! Our little one had a first dental visit with another dentist office, and it went south…read morefast. Not the fault of the dentist at all, it was just a natural reaction, so we looked for a pediatric dentist & so happy to find Dr. Bryan. This place is welcoming and the Dr really tries to get to know your family and talks to your child before even going to the dental chair. Does a great job of trying to build rapport with a child. Also provides great info to support your child's dental health. Then it was time for the cleaning. Needless to say ours cried and dad had to hold him, but Dr. Bryan was swift and it was done efficiently and quickly. He cleaned our child's teeth (despite the yelling and tears) and took care of any teeth issues! Our little one (once it the car) said Dr. Bryan was nice and it didn't hurt. Dr. Bryan and his staff really knows how to support and work in these challenging situations. The office is clean and welcoming as well for families.

We visited Dr.Wah after trying other dentists who I felt tried to "sell" you procedures and…read moretreatments for a child's visit, charge adult prices for a child cleaning, and take so many unnecessary x-rays that your bill would be astronomical. I decided to try a pediatric dentist and found Dr. Wah online. Before every visit, he sits and talks to the children, asks about life, engages them in a fun conversation to ease their minds. He treats and does everything necessary, nothing more and explains and informs you throughout the process. Talking with him, you will know he is a wealth of knowledge. And you know that when you leave, you have a dentist you can trust and one who sincerely cares about their oral health. Now if I could find an adult dentist as good. :)

Had a few appts here with my son, my insurance had changed and I asked the front desk to verify my…read moreinsurance before we went in for our appt. She said she would and would call back if there was any issues. Never called - so I assumed everything was fine. We went in for the appt and asked if there was any issues with my insurance again before we were seen. She told me that they did take my insurance but would call if there was any issues. We went in for his cleaning, and 1 month later we received a bill for $185 and a letter stating that they do not accept my insurance after all. I called the office, and they said I would need to pay in full. I asked if they could check with dentist to see if I was eligible for any discounts for their mistakes, and I was told no. Very disappointed that they reassured me that they took our new insurance, and didn't actually check beforehand like they said they did.

I'm 17 and I've been coming here since I was about 9. The staff is always so kind and the waiting…read morearea is always clean. Definitely a good place to bring your kids. They always have books, toys, and movies playing. Love this place.

Dr. Oates and her staff are the absolute best in the industry! I highly recommend her as well as…read moreher associates. We are lucky to have found them and will be patients for years to come!

Today, a large chunk of my front tooth fell off. I was in the car and I called Dr Oates office and…read morethey told me to drive straight to them. Within 1.5 hours my tooth was completely repaired and I was able to get on with my day. You all are the best and I recommend you to everyone. Thank you for caring and your professionalism. M Bagley

I've been to dozens of dentists in my lifetime! And I'm very particular about my dentist(s) and…read morehygienist(s). I won't hesitate to bail (even as a new patient) just to seek out someone better. You pretty much get one chance to keep me or lose me. The biggest issue I face is that I've been cursed with ultra-sensitive teeth. And most people who work on my teeth just butcher their approach. They eagerly whip out the Cavitron, my mortal enemy that ejects sprays of cold water, something that simulates my teeth being ripped out with pliers. Lazy hygienists seem to prefer this approach over simply scraping away the plaque by hand. After circulating through at least 15 dentist offices in my life, I finally found Laser Dentistry in Franklin. The drive coming down from Nashville is absolutely worth it! At this welcoming office filled with wonderful employees who genuinely care about their pateints, they respect my wishes to avoid the dreaded Cavitron, carefully removing the plaque between my teeth one gentle scrape at a time. And that's all I've ever wanted. This is officially my dentist for life!

I'll admit that regardless of what my appointment is about, from cleaning to more entailed dental…read morework, Dr. Edwards and his crew are "top shelf." Kallie (dental hygienist) convinced me to use a water pick and electric toothbrush and for the past 6-months I've been consistent. Today, she said things were looking much better. I only bring this up because in the past I was reluctant to do either one of those devices but today, I'm a big believer.

Our teen's teeth looked terrible after the braces were removed years ago. Didn't bring our other…read morechildren here for braces. Office staff were rude and disrespectful.

I would definitely give a ZERO star if there is an option!!!…read more The staff are horrible! First they messed up my appointment time and when I got there, they said I have to reschedule! WHAT! When the nurse called my name, they said I have a balance. So I asked for the statement and they printed something explained nothing. This is the first time I was told that I have a balance. They never mailed me or emailed me. They obviously over charged so the insurance company wouldn't cover it. So they ask me to pay over 100 dollars for a filling. This reminds me when they did it the dentist and the nurse were chatting all the time. Care nothing about the patient! So DO NOT COME TO THIS PLACE IF YOU DONT WANT TO BE OVERCHARGED OR NEGLECTED OR RESCHEDULED! THE ONLY REASON SHE ASKED ME TO RESCHEDULE IS BECAUSED THEY ARE RAIST!!!