I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

Been using Kevin's services for a long while now. He is always on time and communicates promptly…read morevia text whenever he is coming over so we know when to expect him. Pricing is very competitive as well! Highly recommend!!!

Kevin has serviced my pool since I fired the last guy because of such shotty work. Kevin has done…read morean exceptional job on our pool. He keeps it crystal clear and beyond clean. He arrives always on time and does a complete job and we have a sparkling pool all the time. For a beautiful pool and a great service you can depend on Kevin at Shark Reef Pool service because hes the best in North Las Vegas period and very reasonable prices.

I started with sending out a request for a project on Yelp. My pool cleaner, bless his heart, had…read moretried to replace my Pentair "brain" with a Jandy, and despite his best efforts, it wasn't working. Designer was one of the companies which reached out, and instead of trying to diagnose everything over the phone, he just came out and fixed it. I like his style. Definitely worth keeping in my contact list. Highly recommend.

We are in the process of redesigning our back yard. The previous owners of our house neglected to…read moretell us that they painted all the tile in our pool (very uncool). I knew I didn't want to take the time to repaint all the tile every year so we decided to have the tile sandblasted. I called 5 companies. Barry arrived and I'm so glad I called him. He is profession, personable and has decades of pool experience. Rather than trying to get the job, he gave me an idea to see if the idea of blasting the paint off would work...and it did. He and his wife did the job. They are friendly, show up on time, communicate the process and have a tremendous work ethic. I am very grateful that we found them.

Always professional and extremely knowledgeable. I have had two outdated pool pumps replaced by…read morethem and would highly recommend them for all your pool services. They answer quickly and were quick to schedule and complete the services with no surprise costs or deviations from the estimate. This is our go to pool service company.

Jose and his crew have been amazing! I could not say enough good things about J Pool Service! They…read morewere quick to answer my questions, knowledgeable, well priced, and taught me about my pool. Highly recommend them!

I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

The photos submitted are all that's needed to rate this company's performance. It cost $350 to…read moreclean up the mess which they refuse to cover.

I was having a problem with my pool pump not working correctly. The company responded quickly to…read moremy request for service and the pool tech, Mike, was able to fix my issue for a reasonable cost.

A shout out to Caesar! He keeps my pool looking fresh and clean! I would 100% recommend this…read morecompany to take care of your pool!

I've had 4 pool companies over the years. Most were inept or dishonest. Caught one on my camera…read moresabotaging my equipment and then tried to charge me $1500 to fix it! Then came Puddle Pools. The service is absolutely top shelf! The weekly detailed report is emailed at the end of their service with photos and water analysis. They are super responsive and the value for what they charge is excellent. I can highly recommend them if you are looking for a new pool company.