The company respond immediately to My concern and end up…read moresending a tech person as a courtesy to My house to verify that the system runs smoothly . Amazing

Christa has always been professional, polite and helpful when calling and provides us with…read moreinformative, factual response to resolve all payment issues and technical referrals. She is an asset to the firm. Jonathan the technician came to our house on time and resolved the technical issue in less than 5 minutes finding the Internet Cord required to be replaced. Answered all technical questions we had and did it with a genuine smile and was polite and courteous to my wife at all times and even took his shoes off when entering are condo unit before even being asked to do so as he saw the obvious shoes on the floor in front of him. We are thankful we did not have to replace the router or modem just yet and were explained that in the future they will only be rented to us on a monthly basis and not offered for purchase

Ivan and Alejandro were so helpful and kind our Phone technician also was awesome really appreciate…read morethe quick help and the kind welcome to the city.

Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if…read morewe were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no. Then they called again to schedule an installation. We again said we did not order one and we would definitely not be ordering one in the future at this point. Then they called AGAIN.to confirm our installation appointment and said it was scheduled for the end of the week. We said we did not order installation or any service, that they needed to cancel. They said we had to call management to cancel or go online. We went online. There is no cancellation option. You have to call. We called. They said they had no order. Okay fine. Figured it was done. They showed up this morning for installation. It took calling three different numbers to finally get ahold of a manager to cancel an order we never made. The guy who showed up to install has said this has become a common tactic amongst their sales reps to try and get people to just comply with signing up. That is downright shady, inappropriate, and qualifies as harassment. We will never sign up for spectrum in the future if this is how they treat just potential customers.

I will be switching service as soon as Dish gets there service back online. For the last 4 days I…read morehaven't been able to get to my account or speak to anyone because of a system problem. I just found out that some how one of my Dish packages were changed and not by me and my monthly bill went up $53.00. This has been very frustrating as I can't afford the increase and can't talk to anyone. I was put on hold with a wait time of 218 minutes. That is unreal.

While DISH hires amazing service technicians, they lose them due to horrible DISH tech support. Why…read moreshould a service tech have to use the same system customer service to get help, advice, or other service?? I've watched service tech's wait for up to an hour waiting for a "systems check" or other advice when trying to troubleshoot a service call. What could take 45 minutes, literally takes 5 hours. The service technicians need a direct phone line to technical support. If they did, field service calls would improve 90%. To watch a service tech wait for an hour, or more, is a horrific way to emphasize how BAD your company is. And stop making your service technician be "sales". Stop having them push DISH upgrades or services like drug dealers peddling drugs. Jeesh. Those service tech's cannot "push" a product while on hold for hours trying to fix another DISH product. The way DISH treats its own employees in the field, who are usually dealing with their customers face-to-face, is exactly the way they treat their customers; a nightmare.

We've been with FTS for about 3 years now and have little to no issues with service. If ever we had…read moreany issues, a momentary downtime or maybe slow down in speeds, Franklin, was always a phone call away and addressed it personally to correct it. Would recommend to any small to big offices in the Gardena area who's looking to internet and phone service.

We are a medical office, our specialty is Ophthalmology. We have been with FTS for many years, they…read moreare the best. We recently updated all of our phones and added Phone Answering Service App. It was the best decision we could have made. Franklin at FTS customized our recorded greetings to go on at specific times, as our office hours vary, this ensures that our patients can reach a medical professional at any time, which is incredibly reassuring to our patients and us. Our new office phones have great features, but the best is the mobile app, we are able to go on exchange by changing a setting in app from our cell phones (no more worrying about forgetting to put phones on exchange, or thinking "did I put us on exchange?!"). Through the app we are able to call patients from our mobile phones without showing our phone number, the number that shows on caller ID is our business name and phone. This comes in handy when we work remotely. I highly recommend FTS, Franklin and staff. Great customer service and prompt attention. The call handling is efficient, and the staff are knowledgeable and professional.

My home is cleaned every other week by Maria and Lianet of The Cleaning Authority in Austin. Their…read morework in my home is exemplary!. I especially like the way they make my beds with fresh clean sheets that I provide....and the kitchen is always spotless when they leave, especially the floor. Unfortunately, I don't speak spanish, but they have a translator app on their phones that allows us to communicate. I rarely need to use it because they know exactly what to do each time they come. I've used The Cleaning Authority for years and their process is to deep clean a different room each week on a rotating basis. They leave my home looking and feeling pristine when they leave. These women clearly care about the job they do. I am so grateful for their efforts. Rebecca Connally

REVIEW UPDATE for Go Creative Wireless:…read more Please read my original review for my abhorrent experience with Go Creative Wireless. This update is to provide more information as well as to confirm my legitimacy as a previous customer! I find it professionally dishonest that the owner would state in a reply that I am not a real customer, in addition to: "Nor have we had any service cancellations or disconnection requests in the past several months that resemble this situation." When in fact, the person who both acknowledged & signed the counter dispute letter for the bank was precisely the owner, Erica S., merely 13 days ago. May I ask how many cancellations you receive daily to the point where something this recent can be forgotten? Attached below is my account information because I was accused of being a fake customer. Also marked in red of where the cancellation policy is written in fine text. Also, the entire email trying to gaslight me from your support agent with their name, since you want to say that "contradict our support protocols." Instead of resolving it like a professional, the owner attempted to deny my legitimacy as a client. Just like how they denied any issues on their end with the service they provided. I have also attached the policy links from the welcome email I received, where all links except the 1st one lead to nowhere. Perhaps it would be advisable to actually have working pages where the customer can actually view your policies? I opened an account with Go Creative Wireless around late March. This was done over the phone when I READ OUT my credit card info to a rep, instead of making a payment on a website, therefore the company got hold of my card info, leading to charges on the card as they desired, including those not approved by the customer. The reason why I read out my card info is that their Simi Valley office address leads to a corporate building, where they rented a room within the building, and I could not enter the office room since I did not have an appointment. They do not have a storefront. Therefore, you MUST do that to open an account/pay. Late March - Account opening & installation. $224.82 payment (Installation and 1st month of service ($89.99)) ~4/10/25 - Finished setting up my desktop and began using the internet for more stability demanding tasks. I noticed the stability issue but assumed that it was something on my end. 4/20/25 - First call to express concern over internet stability issues after clearing all potential issues on my end. The tech claimed to have made adjustments and assured that the system is fine. 4/21/25 - Email sent to the tech team with test results from my end. 4/21/25 - Email from tech team claiming to have made adjustments and stating that all is good. 4/22/25 - Email sent to the tech team expressing further concern that the issue is not fixed. 4/23/25 - Email from the tech team denying the legitimacy of my tests, and attempting to GASLIGHT me into believing that despite the stability issues, it is still usable. 5/13/25 - My request to cancel via the phone, when I was made aware of the 30-day cancellation fee, and also charged a $52.19 fee in addition to a full month of service charge ($89.99). The equipment was uninstalled and picked up the same day. I had rejected the cancellation fee charge, but since the company had my card information, they just charged the card anyway. I'm not new to computers or the use of the internet. I noticed issues within the first few days of actually using the service, but gave the company the benefit of the doubt and tried to fix the issue on my own multiple times. Including the backend processes, tried with a new e-cable, tinkering with the router itself, etc. I also considered the possibility that good internet is just inaccessible up on a hill, since I've always lived in more populated areas. Since I have willingly given my credit card information to Go Creative Wireless when opening the account over the phone, I cannot request refunds on the $89.99 charge for the 2nd month despite the company's denial of any issues thereby the lack of action to fix anything before the start of the billing cycle, neither can I request a refund on the $52.19 cancellation fee because by subscribing to their services, you would automatically be subject to their policies. At this point, a refund is no longer requested. I accept responsibility for my terrible choice when opening the account with Go Creative Wireless, unlike the company itself, which refused to accept any. From a customer's POV, I spent $367 on ~1.5 months of bad internet, and liable for all the costs because I hadn't canceled the service fast enough. Not only did Go Creative Wireless deny/refuse to fix the issue, trying to gaslight me into believing that there isn't an issue, they also took 1 full month of service charge on the 13th day, AND a cancellation fee on top of that. Is this really a company you want to do business with?

I shopped around for a new phone system. Mike was very knowledgeable and recommended a phone…read moresystem that was perfect for my business. It was affordable and he helped us familiarize ourselves with all the awesome functions. I highly recommend him and his company.

Mike is an awesome guy, straight forward professional and kind. He manages a few of my accounts…read moreflawlessly. He is a one stop shop for all carriers. Nice to have 1 point of contact who knows your business and takes care of my interest. Highly recommend

Amazing customer service, fast response time, consistently-high uptime, and affordable. I'm very…read moresatisfied!!

Great if you want your company's internet to constantly go down at random for hours and get no…read moreanswers or an estimated time of when it will be back up! Customer service is horrible, she never answers my questions just an "I don't know" for every question I have. Just a few weeks ago the internet was down for 10 hours! Then when I asked for my account to be credit they said someone would call me back in four hours! Then never returned my call to this day. We have even paid extra a month for faster internet speeds and they can't keep their internet up for more than a couple of weeks with out it crashing and not working for hours on end! I will say that the internet speed is great, but there customer service rep. and the fact that it's a constant problem and my whole office runs on the internet is what is wrong with this company. If you want the get frustrated to the point of no return then by all means go with them. BTW internet is down right now so just sitting here waiting AGAIN with no answers.

Terrible service. No help desk!!! Service does not work and…read moreno way to contact them. No phone. They use to be awesome and a great company but now there is no service

Lots of problems. They have been hosting us for years, but between May 2013 and June. They have had…read moreus down 3 weekends. They do changes without notifying their clients, and then follow-up is less than satisfactory. An example is they moved us to a server that did not support sql databases in May. It appears that they did it again in June. As a credit to them, prior to these experiences, there were no issues. They appear to be making changes to their server structure. In my view, they should either be aware of their clients needs, or contact their customers about changes that could negatively affect their clients. This has been a hardship on us because our data is accessed primarily in the Spring/Summer/Fall and on the weekends.