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    ONE INTERNET AMERICA

    3.0 (2 reviews)
    Open Open 24 hours

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    3 months ago

    Amazing customer service, fast response time, consistently-high uptime, and affordable. I'm very satisfied!!

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    8 years ago

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    Verizon Fios

    Verizon Fios

    1.1
    (32 reviews)

    I live in Chino and have been a customer of TWC in the first 4 years I have been living here. I…read morehave to negotiate my internet rate every year and on the last two years, I experienced less than stellar customer service with TWC. Finally, on the 4th year they refused to negotiate my rate anymore. At the same time, Verizon was offering $50 bundle for TV and internet + HBO for 12 months. So, I switched. Provided that my house was Fios ready, the installation was a breeze. For a year I enjoyed some TV channels like USA, HGTV, etc. but that soon got old with the reruns. Internet connectivity was not as stable as TWC. Granted, I had experienced total disconnect with TWC due to bad weather or some updates that went awry but I expected more from Fios. Specifically, I would experience intermittent disconnection while watching thru Netflix. At times it would completely disconnect while I am in the middle of watching a show. Then, it came a public battle between Netflix and Fios. I had to side with Netflix since I never experienced such disruption while on TWC. I also experience slow connectivity on the web at times - especially on Verizon's web even while I was on the super fast speed at work! This makes getting in touch with them online very difficult. Customer service... well, hmm... that's another matter. When my 12-month deal was up, the bill went up to $84 plus taxes and fees. I made a point of the $34/month jump that is highly significant and unreasonable and while they are polite on the phone, they don't negotiate. They keep saying, "Oh, we don't want to lose you as a loyal customer and will work with you on finding better rates..." were all just empty talk. They spend millions on advertising but in practice does nothing to retain loyal customers. sure, they still offer the $50 double play bundle and $34.99 for internet only for new customers but they don't give it to loyal customers. Not even when I mentioned that TWC is offering the same promotion. They just went silent and repeated how they don't want to lose you as a loyal customer but the best deal they can give me is $69 for internet only and $84 for double play bundle. So I am going back to TWC. But, not without claiming My Rewards+. And, the customer service for that department... is another sad story.

    My husband and I were ecstatic when we found out that our apartment community was serviced by…read moreVerizon Fios - our first thought was YES fast internet and hundreds of channels!! Then just 5 months later to our dismay a company called Frontier was taking over. Since the transition, we couldn't get ahold of ANYONE! We couldn't get ahold of customer service, tech support or even get a real human being on the line to pay our bill!! I loved Verizon because of the OnDemand program - I could come home after a long work week and catch up on all of my favorite shows. But after the transition, everything was deleted and it would be months before they would upload each show or each network. Then three days ago, our cable completely went out! The error read "please check the coax cable connection between the RF In and Fios TV IN of your set top box and router." After doing this, securing all cables and rebooting the cable boxes about 10 times I called their customer service line. I was on the phone with a representative for over an hour trying to troubleshoot my cable when she finally said they would have to send a tech out in 2 days. The tech would arrive between 9AM and 5PM - what kind of time frame is that? There goes my entire day off. So today, we made zero plans and waited for a phone call or knock at the door. The tech never arrived and our cable is still out. I cannot wait to cancel my service with Frontier TOMORROW! This has been by far the worst in cable and internet service and would not recommend them to anyone!!!

    ONE INTERNET AMERICA - isps - Updated June 2026

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