My home is cleaned every other week by Maria and Lianet of The Cleaning Authority in Austin. Their work in my home is exemplary!. I especially like the way they make my beds with fresh clean sheets that I provide....and the kitchen is always spotless when they leave, especially the floor. Unfortunately, I don't speak spanish, but they have a translator app on their phones that allows us to communicate. I rarely need to use it because they know exactly what to do each time they come. I've used The Cleaning Authority for years and their process is to deep clean a different room each week on a rotating basis. They leave my home looking and feeling pristine when they leave. These women clearly care about the job they do. I am so grateful for their efforts. Rebecca Connally read more

REVIEW UPDATE for Go Creative Wireless: Please read my original review for my abhorrent experience with Go Creative Wireless. This update is to provide more information as well as to confirm my legitimacy as a previous customer! I find it professionally dishonest that the owner would state in a reply that I am not a real customer, in addition to: "Nor have we had any service cancellations or disconnection requests in the past several months that resemble this situation." When in fact, the person who both acknowledged & signed the counter dispute letter for the bank was precisely the owner, Erica S., merely 13 days ago. May I ask how many cancellations you receive daily to the point where something this recent can be forgotten? Attached below is my account information because I was accused of being a fake customer. Also marked in red of where the cancellation policy is written in fine text. Also, the entire email trying to gaslight me from your support agent with their name, since you want to say that "contradict our support protocols." Instead of resolving it like a professional, the owner attempted to deny my legitimacy as a client. Just like how they denied any issues on their end with the service they provided. I have also attached the policy links from the welcome email I received, where all links except the 1st one lead to nowhere. Perhaps it would be advisable to actually have working pages where the customer can actually view your policies? I opened an account with Go Creative Wireless around late March. This was done over the phone when I READ OUT my credit card info to a rep, instead of making a payment on a website, therefore the company got hold of my card info, leading to charges on the card as they desired, including those not approved by the customer. The reason why I read out my card info is that their Simi Valley office address leads to a corporate building, where they rented a room within the building, and I could not enter the office room since I did not have an appointment. They do not have a storefront. Therefore, you MUST do that to open an account/pay. Late March - Account opening & installation. $224.82 payment (Installation and 1st month of service ($89.99)) ~4/10/25 - Finished setting up my desktop and began using the internet for more stability demanding tasks. I noticed the stability issue but assumed that it was something on my end. 4/20/25 - First call to express concern over internet stability issues after clearing all potential issues on my end. The tech claimed to have made adjustments and assured that the system is fine. 4/21/25 - Email sent to the tech team with test results from my end. 4/21/25 - Email from tech team claiming to have made adjustments and stating that all is good. 4/22/25 - Email sent to the tech team expressing further concern that the issue is not fixed. 4/23/25 - Email from the tech team denying the legitimacy of my tests, and attempting to GASLIGHT me into believing that despite the stability issues, it is still usable. 5/13/25 - My request to cancel via the phone, when I was made aware of the 30-day cancellation fee, and also charged a $52.19 fee in addition to a full month of service charge ($89.99). The equipment was uninstalled and picked up the same day. I had rejected the cancellation fee charge, but since the company had my card information, they just charged the card anyway. I'm not new to computers or the use of the internet. I noticed issues within the first few days of actually using the service, but gave the company the benefit of the doubt and tried to fix the issue on my own multiple times. Including the backend processes, tried with a new e-cable, tinkering with the router itself, etc. I also considered the possibility that good internet is just inaccessible up on a hill, since I've always lived in more populated areas. Since I have willingly given my credit card information to Go Creative Wireless when opening the account over the phone, I cannot request refunds on the $89.99 charge for the 2nd month despite the company's denial of any issues thereby the lack of action to fix anything before the start of the billing cycle, neither can I request a refund on the $52.19 cancellation fee because by subscribing to their services, you would automatically be subject to their policies. At this point, a refund is no longer requested. I accept responsibility for my terrible choice when opening the account with Go Creative Wireless, unlike the company itself, which refused to accept any. From a customer's POV, I spent $367 on ~1.5 months of bad internet, and liable for all the costs because I hadn't canceled the service fast enough. Not only did Go Creative Wireless deny/refuse to fix the issue, trying to gaslight me into believing that there isn't an issue, they also took 1 full month of service charge on the 13th day, AND a cancellation fee on top of that. Is this really a company you want to do business with? read more

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Living in a rural community without much access to large internet services it is nice to have a local company that provides great service and always answers the phone. It is nice to know we can get Internet and service too! Brandon is the best to work with! Toni Agua Dulce Ca read more

I found the service reliable and the price was very competitive. But I was most impressed with the customer service as I could always talk to a person and they kept me updated on any issues or questions. read more

Brandon in tech services is excellent. He takes the time to help with your problems and is always willing to help. And he calls you back.

This company started out great. It was owned by a man who knew what he was doing and hired accordingly. All his people were top notch. Unfortunately this man passed away, and left the business to family who have no interest in providing a service. They have been underhanded, extremely costly. and if you like watching a movie with pauses every 5 minutes and games throwing you off mid-play, then these guys are for you! After 7 years of paying finally 160.00 a month, I had to give up, and in the nicest way. All problems blamed on me and my equipment, which I kept re-buying because I was listening the bad mechanics. That didn't sit well with them, so they came and removed their equipment, making sure to sabotage my existing wires and mounts. Buyer beware, this is not a professional internet service. read more

So...we moved to Woolsey Canyon. Heard that this was the best and most reliable internet up here. We paid a large amount of money to get this installed. We were very impressed by the customer service and techs, but after a couple months our service started to slow down and actually disconnects an awful lot. We called them and again they were awesome on the phone. They said they "fixed" it but we are still seeing some issues. Heres the thing...great company with great people, expensive internet for it not to work 100% of the time. We know its our area, but just want to let folks know before they move here to expect to not get decent internet even if they pay a lot per month. I am screwed when I need to work from home. read more

Installation was super fast, after waiting for another two providers nothing happen and unable to service our new office, finally, we called Go Creative Wireless and they installed services the next day PM. Thank you Go Creative Team! read more

What can I say... Go creative wireless has provided our area with excellent service for many years and we are very glad we made the decision to do business with them. read more

We use this service because it's the only option besides satellite internet which has data caps. Randomly stops working for weeks, currently going on a month of no internet.. when it is working some days they deliver full speed that I pay for others its barely trickling using Ookla speedtest. Customer service doesn't answer 80% of the time but when they do they always say the same excuse along the lines of "it will be fixed tomorrow call if it isn't" If there is any other service I would absolutely switch and If I find one I will edit this review to help others. read more

My update is that I have cancelled service. I am flabbergasted at how this all went down. I found better service through a neighbor and ultimately found what an honest technical service can do. I wrote my cancellation email, per their request, to cancel. I recapped in my letter the installation day because that still has never sat well with me. (please see first review). I also called out that for 149.00 a month I was supposed to receive 15mpbs of upload/download. I apparently could hav paid less for less speed. My new service has showed me how to test for this. I was never getting more than 5mpbs. Well, I got a call 2 minutes after I sent it from a Mr. Roscoe Williams, self proclaimed senior someone in GCW. He said he was sorry I wanted to cancel since we had a relationship going back to 2/2019. (lol, not that long). He says, I just want to say if you ever change your mind we would welcome you back. Again, lol. Sorry.. I'm cancelling and disgruntled, yet this is where he starts. He says sorry about your installation, you know, we encourage our clients not to engage with our technicians because they are on the clock. I said, sorry?! I'm not supposed to ask questions or talk to them? Now, more than just offensive, this discussion just became about accountability. If I have one through line in my reviews it's businesses that can maintain accountability. I love taking the time to make a through review and having an owner or someone call me back on it. I love to be given the chance to help an owner understand, from a well thought out, straight forward, forthright review. I feel a responsibility to our community and small business to help the "higher up" owner/manager to know what is happening in our homes with their workers or technicians. Mr. Williams took no time in skirting responsibility and blaming me for "engaging" too much.. and making him lunch is a no-no if I want to get what I pay for! Again, I paid 2400 to have 1 guy come out and perform, what felt like, a scam. I went to home depot twice while he sat in his truck. I ran up and down the stairs while he talked to someone arranging day care for his daughter. I helped him fish the cables down into the closet for what took like hours! I made him lunch and watched him eat my burritos for what I didn't know was ALL ON THE CLOCK. I was totally unaware that he would clock out at the end of the day and explain to me it was out of his hands as far as hours worked. I thought he would say, I was here 10 hours, but you did xyz, helped here and there, so I'll just charge you for 8.5 hrs. Nope. He said he clocks in and clocks out electronically. Infuriating. I held his ladder. I notched the equipment to make it fit better on the side of our metal building. I had the caulk to make it water proof. He only had white, not clear... and according to Mr. Williams, this is all my fault for engaging. He sent 1 man out to do a 2 man job. I tried more than once to give him a chance to take accountability and his apologies came with a "but, we do encourage you guys not to talk to .... blah blah." I am well rid of this service. Expensive and shady speeds. Go Creative Wireless took zero accountability. Honestly, had the customer service stepped up with ANY type of reasonable accountability I wouldn't have updated this review with 1 star. We rural customers have challenges with internet. Really, slim pickings. I wish everyone got the hook up I did so we could all be rid of the scam that companies like GCW sell us. Good luck! read more

Here we sit again for the Seventh time in two weeks with no internet after 7:30pm. This company is becoming the most unreliable internet in Ventura County if not all of Southern California. You can call their after hours help line but if you are like us and we have not received one return call from a technician out of 5 messages left in the last two weeks. The messages were polite and professional. Yet, no return calls. Internet seems to fail a lot after normal business hours. You would think that when paying 124 dollars a month, you might get reliable internet I cannot not recommend this company as your internet provider at this time. The signal is very unreliable and will not be suitable for any business or school children scenarios. read more

$150 plus a MONTH for a basic service that seems to work less than 1/2 the time. We can never get anyone on the phone - have to leave messages and wait a day for a return call. It's been an exasperating experience. read more

They have improved markedly.since my last review. Charles who is the Chief Tech helps me out a lot and so does his son. Now their person in charge of billing is tremendous and helped me out greatly with a billing issue. The company has improved. Ian happy now. read more

Big shot out to Go Wireless Formally Canyon Wave! Our technician James came out about 7pm tonight & was here for a couple hours changing out equipment! I live in an area Spectrum & other companies can't service. So happy with the service & their customer service is great! Thank you also to Roscoe for following up so quickly! I highly recommend. I called in this morning and got the answering service and I know it's frustrating giving all your information but they did take care of us and called right back. read more

Finally we have fast Internet at work we couldn't even send emails before.

We were part of another company that GCW bought, initially we were happy with this new company, little to no service issues. When we started having planned power outages they jumped in and added batteries to their towers so customers with generators could still be connected. Lately I have had terrible service issues, unable to stream, lag, etc. I called and was initially told that a tower in my area was down, ok so fix it. Well 3 weeks later it's still not fixed and now our phone calls and messages are being ignored. And we have no recourse with this issue. I spoke with the owner Erica and she was going to send a tech out Monday or Tuesday, well guess what, no show no communication, crickets. I use to be the first one to recommend GCW to rural living people, not anymore! I've also heard that their new installation isn't up to par and they leave things messy. So all around this company stinks. read more

My wife and I hired this company Go Creative Wireless to install internet service at our home. We paid them over $900.00 for basic installation and $149.99 a month for their internet service only (no other service besides internet/WiFi). Our internet has never worked as described on their website. After numerous complaints and their technician James coming to our home numerous times to supposedly fix our service but never actually fixing it we finally got fed up and filed a complaint with the FCC upon filing the complaint we were told by the owner Roscoe our service was being terminated against our wishes and without any refunds. read more

I'm paying $150 for 15mbps and all I get is 3mbps. Customer support is god awful, 3 days later and no email back. I have to contact support at least three times a month. Don't waste your time or money. read more

Go Creative Wireless - Internet Service Providers Near Me - Simi Valley, California

I've had to contact the company every few days because the internet stops working and resetting the router doesnt fix it. It's fairly expensive and isn't even decent. Im extremely frustrated. There aren't many options in my area and givin my location I understand Wi-Fi can be spotty but having to call multiple times a week is ridiculous. read more

WiFi service is good however the customer service is shockingly bad! The telephone number takes you through to a messaging service, and I can't tell you how many times I've been promised a call back and received nothing! I'm currently trying to cancel service because of a move and have sent 3 emails, placed 3 calls and no response! I have had the same issue when the internet goes down. It's shouldn't be this difficult!! read more

I live in a rural area with limited options for internet. Go Creative has been able to deliver reliable fast internet for my home based online business. They are quick to respond to any service requests and have always been able to fix any issues in a short amount of time. Much better than the DSL service I had at my previous house. read more

I am social media manager, my company needed Wireless Internet! Go Creative was professional, friendly and amazing! We have had ZERO problems , High Speed Internet, I also referred go creative to my family members and we are all happy! read more

I am updating my review of Go Creative Wireless. They have really improved their service and put into place many system improvements. The company staff are outstanding and always willing to go the extra mile. So great to see a company like this grow and work to be the best they can be! read more

I bought my first house in 2018 in the Woolsey Canyon community and was told by the former park owners that Go Creative Wireless was the internet provider of choice up here! I payed for the $100 monthly plan and for the first months the signal was good! All my streaming devices along with phones and computers were all working fine! However, about every 3 months there was always some issues! 1. The signal along with strength started to get weaker and weaker! 2. Dead zones within my own home in some bedrooms! 3. I found myself being logged off from most of my streaming accounts many times! 4. At times there would be "system maintenance" and wouldn't be notified by the company either by phone call nor email! From mid 2019 till now 12/19 the signal in 2 of my 3 rooms is just horrible!!!!! The signal and strength do for the internet appears to be even weaker at night! In my opinion this is by far THE WORST INTERNET SERVICE IVE EVER HAD HANDS DOWN! Now, their staff is perhaps the most polite group of people I've ever had the pleasure of speaking with! Roscoe is always great! Knowledgeable, friendly and just very precise with his work! I can't complain about the staff AMAZING people! But I'm sorry to say but until this company gets their service up to date, because let me be clear that $100 per month should be giving costumers excellent internet service! With that said, I would like to know what measures are being taken to fix this and how are you planning to keep me as a costumer? This has become a very serious community discussion as just about everyone here are Go Creative wireless costumers! read more

We have been using Go Creative Wireless for about a year now, and I would say that our experience with them has been great. After the initial installation period, we have not had any serious issues with downtime. Our download and upload speeds rarely fluctuate up or down. The speeds we pay for are exactly what we get. The customer service is also very kind, responsive, and engaging. I would definitely recommend giving Go Creative Wireless an opportunity to provide you with internet services. read more

Go Creative Wireless installed my internet service at my residence. I live in a rural area on a dirt road and previously my only choice for internet service was Satellite Internet. Latency issues were a problem with Satellite Internet. I could not use a VPN and my voice over IP. Furthermore, Satellite Internet does not work well with cell phone on wi-fi calling because of latency issues. Additionally, I was charged for the data I used. Problem solved! Go Creative Wireless uses microwave technology, and they do not slow down the speed. True unlimited data. This is the best internet I have ever had. James and Roscoe IV are great technicians. They are very knowledgeable. Erica was also very helpful at their office. Moreover, working with a smaller company is a great and refreshing experience. I am truly grateful and I highly recommend this company. read more

Worst internet experience ever. Nothing but issues. Then nothing but excuses on why I have connectivity issues. Buy this router they said, Then buy these extenders they said, No wait buy our extender system they said. Hundreds of dollars into this and I still cant get consistent internet. The internet worked great for the first few months and has gone almost non existent on a monthly basis there after. I keep trying to tell them it's their router. They tell me nope, it must be something in your house. Nothing has changed since day one in the house and after 3 months internet is now worthless--not house interference. read more

Normally I try to avoid making harsh reviews and show patience with companies. This however has been an unfortunate experience. I am only giving 2 stars because when we had first purchased this internet service it was very good and a nice alternative in a rural area. However, for the past few months things have been going downhill. We are lucky if we can get a few minutes without an interruption. With countless calls to technical support who explain that they are working to resolve the issues. Yet, they have no idea when things will be finished, or any sort of details on what is being done. I ask to speak to level 3 technicians and receive no call backs. There are no answers on what is going on and we are just expected to be patient and pay over a hundred dollars for a service that barely lets me use quick internet browsing. Every time there is emergency work being done, there is no improvement. I do hope things can change but so far this service has took a poor turn. read more

Great internet service. I've used this company for about two years and find the service techs to be professional, knowledgeable and personable. I would highly recommend Go Creative Wireless to anyone needing a fast, reliable internet connection. read more

I have noting but great things to say about Go Creative. If ever there are issues I can call the help line and they resolve it in a timely manner . Someone has always returned our calls if Internet was slow ( has not happened often) We have had it over a year and no problems at all. We are able to watch movies , let the kids play games and use the Internet. Hasley Canyon residents appreciate your service . read more

Fantastic customer service and service! I am not kidding. We have had this service since January and live in a remote location where other internet companies have limited service. I emailed support last night letting them know I was having slow speeds and connection issues right before I needed to log on for school and they addressed the problem within less than 10 minutes and solved the issue within 5 minutes. I am so happy we switched to Go Creative because I have to work from home after hours weekly and attend online schooling. I need reliable internet and we found it. My husband even has exceptional speeds for his gaming (computer/xbox). Thank you Roscoe!! You are the best!! read more

They have oversold their network so the data download rates are not nearly what you are paying for and the customer service is a horrible answering service that doesn't seem to give them my (many) calls... read more

Go Creative did the internet service upgrades for the Hart Baseball/Softball complex in Santa Clarita. We installed cameras on all our fields for live viewing and they did the installation not only for the main signal to the complex, but for the Wi-Fi and Ethernet connections to each of the fields. The system also provides our internet service for admin needs as well as Wi-Fi for our families. They have been prompt with initial service bugs and the system has been operating without problems for months. Recommend Go Creative for their work and service response. read more