Ivan and Alejandro were so helpful and kind our Phone technician also was awesome really appreciate the quick help and the kind welcome to the city. read more

Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if we were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no. Then they called again to schedule an installation. We again said we did not order one and we would definitely not be ordering one in the future at this point. Then they called AGAIN.to confirm our installation appointment and said it was scheduled for the end of the week. We said we did not order installation or any service, that they needed to cancel. They said we had to call management to cancel or go online. We went online. There is no cancellation option. You have to call. We called. They said they had no order. Okay fine. Figured it was done. They showed up this morning for installation. It took calling three different numbers to finally get ahold of a manager to cancel an order we never made. The guy who showed up to install has said this has become a common tactic amongst their sales reps to try and get people to just comply with signing up. That is downright shady, inappropriate, and qualifies as harassment. We will never sign up for spectrum in the future if this is how they treat just potential customers. read more

I went in to activate a cell phone that should have been very easy and straight forward. They entered something wrong and couldn't identify the problem, the associate at the store being completely unprofessional and incompetent decided to delete my esim number which lead to me losing my cell phone coverage. With no alternative options being offered by spectrum I had to waste a day trying to fix before going back to my original provider and having them fix their mistake in under 20 minutes. read more

Frequent, even daily outages make this service provider a non-starter. Time to look elsewhere. Starlink? At lease Elon provides something that works. read more

No wi fi for hours. I have to turn Wi-Fi on to do Facebook on my phone. I have to turn wifi off to do about anything else. It's terrible. I'll be listening to a podcast and it'll just start cutting out for up to 3 minutes at a time or just straight up turns off. It's terrible. read more

I walked in to get my new modem for my apartment and Grant made it an extremely easy and smooth transaction! Took no time at all and everyone there were quick to help! read more

Aweful. An hour wait just to take back their equipment. A dozen people waiting for 2 employees.

This is based on spectrum as a company, but they are AWFUL!! My family has the highest available plan, and I still only get around 9 as a download speed and 13 as an upload when it should be over 1000! I'm constantly fighting with their customer service about them throttling our speeds. If anyone knows of a good competitor, let me know. read more

price xx in 2nd year. 125 mo 4 Wi-Fi. Said was cheapest plan. 5 years no offers/deals. New company - 30 MO. Then Spectrum had deals, specials etc. Good bye Spectrum. To little to late. read more

Customer service is good, but I'm in it for the good internet. Spectrum is expensive; has constant outages; has poor coverage in my house. If I knew of a good competitor I'd jump ship. read more

This review is targeted at Spectrum as a whole company, since they don't let you review them otherwise. STEER CLEAR of SPECTRUM. I have received horrible, basic customer service through their chat which they cover up with fake niceties. It's a scam - they continue to charge you more year after year while their service gets worse and worse. My service was at ~5-6 mbps for uploads and ~25 mbps for downloads. I now pay less and have faster internet with another service provider. read more

Deceptive billing practices. If you try to cancel, they will tell you that you have weeks left in your billing cycle that you have already paid for and to call back at a latter day. When you call back on that latter date, they tell you you just missed the cut off and you've already paid for another month. Then when you tell them to cancel, they ask you 100 questions and refuse to just cancel. read more

I always receive Great service from Michael. I will recommend this spectrum store to my friends.

Good customer service, quality is good, I appreciate needing to reach technical service when needed. Sufficient and reliable.

I went to this Spectrum store @ 51 W Main St., Ventura, Ca and was pleasantly surprised when "Grant" was very gracious especially with an "over 65 "lady who just got a new I'phone and needed a Sim card to get it up and running. His professionalism and Customer Service went above and beyond and I would go back to this place again If I have any more problems. Overall Spectrum has always been good to me whenever I had a problem and their pricing is reasonable. Thanks Grant Satisfied Customer Angela read more

I'm giving 5 stars for the customer service alone. I feel terrible that I didn't get the names of the two gentleman that helped me but both of them were great. Both were so friendly and helpful. The location of this place is terrible. Seriously, Gothem parking lot. read more

Technically, the Internet service I had while I was a customer was fine. But when it comes to customer service, this is a horrible company. They turn what should be an easy and straightforward process (like discontinuing your service) into a nightmare. Instead of making it an easy one-step process, they transfer you to a "specialist" who gives you a long song-and-dance, trying to convince you to remain a customer. read more

Salvador, my technician was excellent. He got my home Internet working in no time at all. Download speed is as advertised. I called yesterday to set up an appointment, they came out today and got me read more

I dealt at the store with Michael Jackson. I have called in and complained. I have also filed a complaint. I've asked for a manager to call me no callback as of yet. This agent spent hours downloading stuff from my phone when I could've done a simple transfer now I find out that I owe more on the phone than what he said. This is simple bit and switch. Do not near this office. It's a disgusting way to do business and he is the worst representative I have ever dealt with. I will leave Spectrum. Run don't walk away from the store. read more

0 zero stars if I could Spectrum sent us a new cable box. We never asked for this. Made us set it up and said we had to return the old box. I had my 19 year old daughter drive the old box to Spectrum on Main St in Ventura. They wouldn't allow her for RETURN the old box cuz her name wasn't on the account. So I had to take time off work to come and return the box. Been waiting 45 min in the lobby to simply return the box that I never wanted to replace in the first place!!!!!!! Worst service ever!!!!! They said I couldn't just leave the box without meeting with a rep cuz I wouldn't receive credit for dropping it off. So I continue to wait for one of the two very slow reps to get to me ( only one person in front of me and they have taken 45 min and counting!!!!!)..... unbelievable!!! Who operates like this!!!?!?!? read more

Spectrum - Been waiting in this line for over 50 min now to simply turn in a box!!!! Don't pick Soectrum - Television Service Providers Near Me - Ventura, California

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it makes no sense for the amount of money i pay to constantly have service issue after service issue, for cable. i just want to use my dvr as needed and be able to watch a show without glitching and not being able to clear stuff off the screen when i press exit. wifey and i work from home so we need internet. when it works it works. meh! also, i swear i'm paying my bill weekly and and i get a call from them at least twice a week. ridiculous!!! read more

Spectrum - Television Service Providers Near Me - Ventura, California

This past weekend our cable box went out--no picture on TV with cable. Right when whole family was gathered for a visit and wanted to watch Jeopardy. Super frustrating. Calling spectrum lead to reboot that did nothing. I understand we have to try. Then ineffective online chat. Finally Sunday morning I had a moment so headed to spectrum in Ventura. Figured id be waiting. I was wrong. Amazing service with Grant who quickly swapped my old box for of course smaller new box. He made the experience really great. New box was plugged in and good to go. Thank you for great service Grant! read more

Absolutely horrible internet service. The internet swings in and out, with annoying buffering. Turning equipment off and back on at least a few times a day sometimes. When I called, they said I had a modem that wasn't compliant. So I got a Spectrum modem and the service is worse. I'm convinced they are throttling speeds. I have a $25/mo Visible phone that provides more reliable hot spot service than the $74/mo Spectrum service. Don't waste your $. read more

First time went in to get new internet service and got all set up. Tech came out the same day and was off and running. Next week went in to change mobile phone provider and everything was taken care of at the counter and service complete. We were attended to by Paul both times and couldn't have had a better experience. Highly recommend going in here for service. read more

I was very pleased with the service here at Spectrum. The gentlemen who helped me was Grent, he was kind, patient, and very helpful. You could tell he genuinely wanted to help and was fully attentive! I really appreciate his service! He definitely brightened my day, walked out feeling overall better than I did before I got there. He needs a raise asap!! Thanks Grent you're a real one. read more

I had given a 5 star review for the Simi office who fixed the problems caused by the Santa Paula office. This was before we found out how the new boxes work. It shuts off every couple of hours to save power they say but we have no option to keep in on unless we press a button. The Police recommend that you keep your TV on when you are away but now thanks to Spectrum you can't do that. It is our home and we should be allowed to have it on as long as we want. Lastly having to watch every single commercial on demand instead of being able to fast forward through them is not an upgrade. We are very unhappy with the new system. read more

I had the worst experience with this company. They told me if I got a tablet I would get a free phone for one year. They lied when I called they said we can't do that. So I am stuck with this tablet I have no use for and it costs 38.00 per month and if I had just left my old tablet at ATT it would be 10.00 The Mgr was rude and said nothing they can do unless I want to pay $160. Do NOT trust this company!!! read more

They are expensive, unreliable, and difficult to deal with. Unfortunately the alternatives are also awful.

They cant be trusted, they are liars. I was offered $0 cost FREE internet when I moved into a new apartment so I signed up for it. I did add $5 per month for a wireless unit, but each month since April they have charged me $29.99. I've called them twice, May and July, they promised each time that they would correct it and I would be billed only $5 "from now on", they deducted $29.99 again in August and now the September bill is $29.99 again. I am going to find a different internet provider and cancel them as there is no reason to pay $29 to a lying company for a $5 per month bill - may as well give whatever it costs to get internet from a company that doesn't lie. read more

Be careful with spectrum, when you cancel service with them, even if you returned the modem they'll charge you for it, they don't send a closing bill, they send you immediately to collections. Disgusting business practices, terrible customer service and of course terrible internet. read more

I'm giving 5 stars for outstanding customer service for the Ventura Spectrum. Ive come into in this Spectrum twice this month and received VIP treatment both times. Very knowledgeable, forthright and hardworking team. Thanks Michael, for setting me up with what I needed. You're a pro. read more

If you love to stare at a loading circle on your screen all day, then spectrum internet is for you.

Avoid at all costs!!! Too expensive! Customer service is horrendous!!! If you don't mind that by all means sign up with them. read more

My Mom had service with Spectrum and passed away. Cancelled service and then received bills after service was cancelled. Spoke with numerous people at the billing department who apologized for the loss and said the bill would be corrected and no money was owed. Today a notification was received from a collection agency, on behalf of Spectrum. There are no civil words to post the disdain this has evoked. A check was sent to the collection agency today to put the aggravation in the past. There is zero chance that this company will ever receive another penny from me and I hope that others will make the same choice. read more

Trying to cancel and it took over 1 hour to do so. Spectrum does NOT issue a credit if you cancel before your last day of service which is just more money for them. You should be able to cancel your Spectrum account and should get a refund for the days you paid for but didnt use. Service is terrible on the phone and managers are even worst . Customer service just isn't with this company. Don't use them ! I repeat DO NOT go through Spectrum for anything. read more

I know I am not telling anyone anything new. The new n store service at spectrum is horrible beyond your wildest dreams. Avoid going into this store at all costs. read more

The sales person working the front desk gave us the wrong price for the TV package when I signed the contract. They did not honor the original quote and ended up charging us more money regardless of the price that was on the contract. Additionally, they did not tell us the deal was only for a certain amount of months and then the price increases, luckily we read the contract before signing. The employees are not there for you, beware of this place they tell you what your want to hear. read more

We had great service from Grant and also a lot of help from the Store Manager today. They spent a lot of time helping us to get the correct pricing and were courteous and explained everything fully. The phones work great as does the internet service. Many thanks. read more

This is the second worst Internet I've had in four different countries, and also four different states. I don't think it is their fault but they appear to be operating on unreliable or slowed down, backward infrastructure in Ventura County. The Internet in the middle of the desert in Yuma AZ was the only Internet worse than this. Even had better Internet in two combat zones. The tech support was helpful but Internet should not randomly go down after three weeks of living here. I had Comcast for years and equipment and reliability were much better. Again, likely not the company's fault but this is horrible quality. read more

They suck and they lie!! I took them with me when I moved, 2 months later I get a 30% bill increase!!!! Service is sketchy too, lags and goes out occasionally too!! Pass if you can!! read more