I was locked out of my car due to key fob battery dead and keys were locked inside. I called the 800 number on my Honda window. I did not have road side assistance and paid for the vehicle to be unlocked. To my surprise The service that pulled in was the bucks county towing team associated with triple A and fred beans. The gentleman was so kind to me and gentle with my car. My car could not be unlocked with door lock due to the button position but the tech was smart enough to push the start button inside my car which allowed for my car power to start and the window went down. Luckily I was home and not in a hurry or danger but the service took less than 5 min. additionally, there was no damage to my car and door seal either. Thank you Renee read more

A nice young man came out in the rain and changed a flat tire on my CRV. Cost me $50. I don't have AAA. I had called several area car service centers. So happy to have help with my tire! read more

We needed a tow for repair- my husband's truck was completely undriveable. We have a mechanic that we normally use for his vehicle and who we wanted to do the repair. They're an AAA towing service. I called AAA to request that our mechanic do the towing since we'd be towed to their shop... AAA says "no problem." Turns out that our mechanic and where we were being towed from are not in the same AAA district. Fred Beans towing is, so our call was sent to them. However, the Fred Beans rep that called me was extremely rude and told me (not hinted or implied - flat out told me) that my tow request was at the bottom of their requests that day since we were not being towed to Fred Beans for repair, and that I could be waiting all day for the tow. That they'd gone ahead and sent their flat bed out to other customers (who called after me) since they were being towed to Fred Beans and that he could call AAA to cancel the request. Ultimately, I told him to cancel the tow and our normal mechanic worked with us to get the tow done - still paid through AAA. I've used Fred Beam for servicing my car in the past and always had good experiences with their shop, but this experience with their towing has soured me beyond belief. I don't plan on using them again. read more

Driver was called out for a AAA tow for a vehicle that wouldn't start reliably. After a certain amount of fiddling around, he got it to turn over, but it was still in a state where, if turned off, it probably (95% of time) wouldn't re-start. He refused to tow it, and left us to take a chance on driving it to the garage, possibly getting stuck. Made a smart-ass remark about 'not being a taxi for broken-down vehicles." When asked the name of his boss, said "I am the boss." read more

Sadly my 18 year old had an accident and needed the car towed. The township police where he had the accident said he had no choice but to use FRED BEANS towing. They towed the car at 10:45PM and took it to the dealer. The next morning I contacted them and was informed the tow cost $473. My first reaction was "for what" it was a 9 mile tow. Turns out they charge $57 a calendar day for storage and since the car arrived at 11:15PM we were responsible for paying for an entire day of storage. We were also charged and $89 gate fee. Which after a lot of begging they waved. We still were responsible for the 2 day storage, the tow and service charge. And the $5 a mile charge. The car wasn't even there for 24 hours. I reminded them we were forced to use them and these fees were excessive. The customer service guy could have cared less. What a horrible horrible business. They 100% took advantage of my 18 year old. The township that forces people to use them should be ashamed of themselves. They get 0 stars from us but it's Fred Bean's and I'm sure they could care less. I will never use any of their services again. Shame on you and your awful business ethics. read more

Driver sent to my house for AAA call to tow my disabled car to the dealer for repair. When I told him the tow hook was still attached, he replied, "AAA does not pay for multiple tows on the same incident." I explained that I'd had a frightening experience with my car breaking down Saturday evening on the NJ Turnpike, and that I'd had it towed to my home because the dealer was closed, so towing it to the dealers would have left me stranded there. His response was to phone AAA to report that this was the 2nd tow on the same breakdown, and then inform me that he was leaving unless I agreed to pay him $125, the non-AAA rate. I asked him why it mattered to him. If AAA dispatched him, they were surely going to pay for the (11 mile) tow, and he responded, "Because rules are rules and YOU need to follow them!" (Note that I am probably 30 years older than this young man.) I calmly asked to speak to his supervisor, to which he replied, "I am the supervisor." I immediately phoned AAA and they agreed to pay for the 2nd tow under these circumstances, but in the 10 minutes I was on hold with AAA, the driver from Fred Beans left. I had to wait 90 minutes, but was rewarded with a super nice guy, Chuck, from Elite Towing. His response to my ordeal was, "Wow, that must have been scary. Was everyone in the car ok? Don't worry, we'll get your car to the shop." What a difference!! So, if you need a AAA tow in the Doylestown area, ask for Elite Towing. They are a bit farther away, but they will treat you kindly and compassionately. read more