Stuck up guy on the phone. Damaged vehicle by tow truck/ driver. No honor or standing behind their work

I had to get my vehicle towed due to ignition problems. My original plan for towing was to go with a different towing service provided by my insurance. They cancelled on me due to another emergency. Syrena was then assigned to pick up my vehicle. The Syrena employee Scott was extremely friendly and professional. He got everything rolling and set up on the tow truck smoothly. This is the kind of person and professional service you want to work with! The highlight of my garbage day was the quality service provided by Scott. read more

Syrena Towing - My car was up on the back of the truck very quickly without problem. - Towing Near Me - Montgomeryville, Pennsylvania

Do they have a nice brick and mortar location? Yes. Do they have pleasant and effective customer service? Yes. Do they have quality service with a competitive price? Do you see where I'm going with this? read more

I wanted them to fix a scrath on my front bumper which they quoted $350. Instead they fixed dent on the car door ( which was not what i asked for) and charged me $835 (RO # 2133). When i pointed to the wrong work, the guy was rude and unprofessional and said that i was not clear on my instructions ! He also threatened me that he will not let the car off the premises untill i pay up. This business is unethical and unprofessional. I did not want to argue with the guy as he was gettign aggressive and throwing a anger. read more

Five stars!! Everyone I interacted with at Syrena was so kind! They made a not so pleasant thing a little better. My car looks absolutely awesome. I will 100% recommend Syrena to others and would absolutely use them again ( though I hope I don't have to... ;) ). read more

Syrena is an amazing business. I am finally getting around to writing a review. I was in a major accident about an year ago, and thought my life would completely be messed up for at least a month. This did not happen thanks to Syrena. Within hours of having a major accident, Syrena helped me to get my life back on track! They were very supportive when I was rattled after my accident. They took my car in right away and helped me call every one I needed to, including my insurance company and the insurance company of the truck that hit me. They had me in a rental care within minutes of me arriving at their offices. They made a terrible time so much more manageable. I am very grateful for their amazing service in help after my accident! Thank you, Syrena! read more

My car was hit in a crash and someone driving by called Syrena Towing. Tim handled the tow and when I called the next day to retrieve some things, he remembered me and also the friend who came to assist me. During a difficult time, his kindness and professionalism helped greatly. read more

I was sent here by Allstate after an accident and these guys do excellent work. They even gave me a good price on some other work I wanted done. They cleaned the interior and exterior of my car and had it ready when they said it would, which is impressive since the damage was extensive. Definitely recommended. read more

Tim and Serena Towing(Scott too) deserve more stars but I don't want them to become complacent! They are over the top in everything!!

I've used Syrena Collision now for two accidents on the same vehicle (one where a distracted at-fault driver rear-ended my stopped vehicle, and one involving a deer). First time we went through the other driver's insurance, second time was through mine and now Syrena has rebuilt the front and rear end of the car back to it's original look. Joe in the office has been professional and friendly in keeping me informed on the status of the work and all necessary actions needed from me, and they even gave me a ride home last time after I dropped the car off. If you need a body shop in the North Penn or Greater Philadelphia area, I'd absolutely recommend Syrena Collision. read more

We had our Cadillac in due to a lot of hail damage. They took care of everything the car looks wonderful. Everyone was great to work with. Our car was ready as promised from progress and was cleaned inside and out I would definitely recommend them for sure!! read more

This was my second time working with Syrena in Montgomeryville. Joe is as nice as can be and they got my car fixed way sooner than expected. Their work is beautiful. Their affiliation with Enterprise for car rental is a big help. I couldn't be happier with them and highly recommend. read more

Took my car in in later November, 2019 (Just now getting around to writing the review). Can't say enough good things about them. Was referred to them by Allstate after I sustained some damage to my 2016 Jaguar XF. Joe was excellent throughout the process. I mentioned the year/make as my car is sort of a "boutique" car. That is, there are virtually no OEM parts suppliers other than Jaguar. Despite this, and having to order parts directly from Jaguar, they completed the repairs in four and a half business days and kept me appraised at every step in the process. Definitely two "thumbs up"! read more

Five star review here. These guys did a great job and had it back to me in less than a week. Looks great and they cleaned my car too. My wife also had a repair done here and had the same experience. Good communication along the way too. Couldn't have been easier. read more

My SL550 was involved in an accident and Syrena was called to scoop up and hold the car. They did a great job taking great care of my car and securing it so that my personal belonging did not get damaged by the weather because I had they top down at the time of the accident. The entire staff from front desk to the mechanic who helped me get my plates off were top notch. They were helpful, compassionate, and professional...traits often missing these days. read more

Been sent here twice through All-State, both times received my car back with issues. First time my car went in for a windshield replacement. When I picked up my car, the tank was on "E". I called to see if my tank needed to be drained for the repair (obviously not), was told no and since my mileage was under about 10miles since dropped off (not thrilled about the 7 or so miles added, meaning it was used for errands or a joy ride), this means either an employee or a thief came on their lot and siphoned my half a tank of gas. I was never compensated and told they knew nothing and had nothing to do with it and sent on my way. Lucky I even made it to the gas station up the street on fumes. 2nd time was for a dent repair on the rear quarter panel. When I picked up the car everything looked good, but once I got home and took a closer look I found scratches on my hood and my front quarter panel that were 100% new and not there when dropped off. When calling back to inform them of this, the guy who answered the phone said "we repair cars here, so why would we scratch yours?" I was then told I could come back for them to take a look and try to buff it out, they would tell the manager "joe" and he would contact me back to set it up. Guess what, Joe never called me back. So considering I knew this place was a headache, I took care of the scratches on my own, doing a better job than they probably would have and I kept my tank of gas ;) Also with this same quarter panel repair, I looked into the quality of work and to make sure their wasn't any other issues, I found trash thrown behind the trunk liner (the average person would have never found it), which was a bag of chips wrapper and another customers service sheet, with their personal info and payment info on their repair. As for the quality of work, lots and lots of the "orange peel" look. They offer a life time warranty, but knowing what the 2 previous repairs brought, I'll hold off until I feel like bending over for them again. read more

Just had my fender repaired. They did a good job, communicated, and even cleaned up the interior. Very happy.

They fixed my wife's car few years back and replaced the engine along with it. Well, recently, the alternator came off and almost started a fire in my wife's car. Our mechanic said that whoever was near the alternator most likely over torqued the bolts holding the alternator which probably caused them to fail. All 3 bolts holding the alternator broke off most likely due to over-torqueing. We called Syrena and of course, they denied everything and said they are not responsible. Bolts on cars just don't break off unless somebody over tightens them. Syrena must have a gorilla for a mechanic. AVOID! read more

Liberty mutual sent me there. Drove 20 miles round trip and waited around. "Bill" did the estimate, took pictures, gave me a copy.Then didn't send it to the insurance company. Now "Bill" is on vacation and "Joe" is trying to tell the insurance company that he can't be reached, and I have to come in again, only they don't have time to see me again for the next two weeks. Apparently their time is valuable and mine isn't. read more

Very smooth process, excellent work, great customer service. They even cleaned the inside and outside of my car! They estimated a 5 day turn around for my car and I got my car back in 5 days. Paint job was excellent, body work was great. Looks like I never got into an accident. Would definitely do business again and would definitely recommend them. read more