This place is full of the most incompetent and selfish people in the world. I ordered a car through…read morethem and it took 5 months to arrive, then 2 hours before closing they decided to walk away because they couldn't extract enough profit from me. After they refused to sell me the car they started harassing me with phone calls emails and letters nonstop. I have been repeatedly asking them to stop and they continue to badger me by trying to sell me a car again. Go to literally any other Toyota dealership and everybody is so helpful. This is a horrible place to be.

Just purchased a 2025 Camry. Samantha Steed and the team were fast, friendly, incredibly helpful…read moreand down to earth. I came in with what I wanted, was able to have real discussions about how car dealers work these days, asked uncomfortable questions that she handled beautifully and frankly and I ultimately walked away with a car I absolutely love under the amount I was willing to spend. Additionally, the service team is out of this world. For five years, I have traveled from West Bloomfield, passing at least two other dealerships on my way, just for service from the Golling Toyota team. I often ask staff members how they like their jobs. It's important to me that I spend my money with companies that treat their employees fairly and well. Every staff member I've met with has shared that they feel valued and treated well by the Golling family, and that adds to my reason for the 5-Stars. -Anne Cron

Took my '14 RAM here for a 90k service, seven outstanding recalls, and a whining noise coming from…read morethe rear. Dropped it off on a Wednesday morning for which I had a scheduled appointment. I told the service advisor that I needed it back before Friday the following week. "That shouldn't be a problem." I called two days later for a status update. "Should be ready Monday or Tuesday." Okay. Monday goes by, I call at end of day. "We found the problem with the noise coming from the rear differential. It's going to cost $1200 to fix." Okay fine, I'm trying to make this vehicle last. When will it be done? "Probably tomorrow." I call on Tuesday, "probably tomorrow." I call on Wednesday, "probably tomorrow." I asked why 'probably' and the service advisor got all snippy with me. "One of the new parts we received was bad so we'll have to order another and we don't know if it will get here in time. Plus we found something else wrong." I tell them that I absolutely need the vehicle by end of day Thursday. Thursday goes by. I try calling at the end of the day AND THEIR PHONE LINES ARE DOWN. Now I'm at the rental car place because I absolutely need a vehicle for Friday to take my dog to the neurologist 30 miles away. I try calling one last time and they FINALLY answered. "Oh yeah, we just finished and tried calling you." (When your phone lines are down?) Then I walked .6 miles from the rental car place to the dealership to pick up my vehicle. What was initially quoted: $425 for 90k service, $1200 for differential repair, plus "a little more" for the extra bad part that they found. Total so far: $1625, plus "a little more." "Your total today will be $3360." WHAT THE ACTUAL FUCK? That's more than DOUBLE the original estimate. I know that some service places will upcharge, but this is beyond unacceptable. Seriously, fuck this place. Do not give them your business. I've been driving for 24 years and have never experienced anything like it. If I weren't able to scrape together just enough money, I'd still be without the vehicle. Look at my attached photo. This shows the quality of their "craftsmanSHIT." My nine year old nephew could have done a better job. I can only wonder what it looks like on the inside. Again, fuck this place. I've never felt so brushed aside and RIPPED OFF by any business anywhere in my 40 years of existence. Go somewhere else. Anywhere else.

Been here a few times to get my company lease serviced (the company pays for the services needed)…read more I asked them to check my side rocker clip as it was unclipped. They told me they needed to know who did it and when it happened (I don't know this I noticed it one day while drying my car). Anyways they changed my oil and then never reset my oil life. Last time I came the weather had started to get cooler and my tpms light was on so I asked them to check it and put air in my tires. I picked up my car and the tires had been rotated but they never added air in them. Now I have to go somewhere else for the air. The women have always been kind and helpful.

Leasing a new car at Jim Riehl Jeep in Warren was an unexpectedly pleasant experience.  Brandon…read moreVanderwalle (New Car Sales) was personable, professional, and flexible.  He made the transaction quick and easy.   Two weeks later when I had difficulty using the vehicle's voice activation, Brandon made himself available and resolved the issue for me.  Ten Stars!   Lawrence Jeziak

After purchasing my dream car from Jim Riehl's Friendly Chrysler Jeep with salesperson Jimmy…read moreOehmke, and my experience has been nothing short of frustrating and disappointing. After the purchase, I discovered that the dealership had used tape to attach the temporary paper license plate directly onto my tinted windows. As a person who has never had tints on a car, I didn't even think about how this could ruin my tint. I discovered after taking the paper plate off after having it on for 30+ days that this has completely ruined my tints that I spent a lot of money on. This careless and unprofessional action has completely ruined my tints, leaving them with ugly residue and damage that will require expensive repairs to fix. A professional salesperson should know better than to place tape on tinted windows. This basic understanding of car care was clearly lacking, which is unacceptable for a dealership that prides itself on quality "5 star" service.

Drew was very knowledgeable and helpful. Overall great experience with purchasing a new electric…read moreEquinox

Went to get an oil change/tire rotation in December 2025. Just found out that the tire sensors were…read morenot reset to new configuration. 3rd time for this to happen at this dealership. I even asked the service desk tech to make sure they reset the tires to the correct position. 3 strikes your out. I will not take my vehicles back to this place.

The one star is not for the customer service but for the vehicle that gave me hell since I financed…read moreit from them. Within a month of purchase, the engine went out...they replaced it but it took a month to do so....after they replaced it, my oil cover gasket was leaking so they took it off,cleaned it and put it back on....just for it to leak again and they replaced it. Ever since I had this vehicle, I put thousands in it for all the problems it's been causing! Never again!!!!!!

When I arrived to the workshop, they have canceled my appointment. They only said that they were…read morehaving a lot of work. That what was happened

Sam best salesman got me what I wanted for the price that I was ok with & helped my sister alsoread more

My review of Crest Ford and my buying experience one month into ownership…read more On November 14th, I purchased a certified pre-owned 2019 Ram 1500 with 55,168 miles, which was advertised as being covered by their Ford Blue Advantage 3 month/4,000 mile warranty. The truck was priced reasonably, and at first the buying process seemed straightforward. I genuinely felt like I was in good hands- unfortunately, that turned out not to be the case. Here's why: 1) They refused to negotiate on price at all, not even slightly, but I still decided to move forward. When submitting my credit application, I clearly told Lee Samaha over the phone not to run my credit more than once and only with a bank they were confident would give me a solid rate. Despite this, they ran my credit three separate times, resulting in three hard inquiries on my credit report. My request was COMPLETELY ignored. Had I known this would happen, I would've gone straight to my credit union and handled financing myself. 2) The finance manager, Tim Rotarius, initially told me the interest rate the bank approved me for, and I agreed to it. However, when we were signing paperwork, he sneakingly increased the rate by 0.25%. At first I thought it was a mistake- until I saw the final documents reflected the higher rate. I immediately called him out and made him change it back. He tried to brush it off as an "accident," but I wasn't buying it. We ALLLL know dealerships receive kickbacks for marking up interest rates, so it was obvious what was happening. 3) 19!!!!!!! days after purchase, on December 2nd, the truck left me stranded and had to be towed to a Ram dealership. I was without a vehicle for an entire week while they diagnosed the issue. The problem ended up being a bad starter. Despite the starter being a covered component under the CPO warranty, the warranty company has given me the runaround. I had to pay $770 out of pocket, and now I'm being told reimbursement could take up to eight weeks. I hadn't even made my first car payment yet and was already forced to shell out $700 for repairs. Meanwhile, Crest wouldn't negotiate even a dollar off the purchase price- Petty, to say the least. I purchase a newer pre-owned vehicle roughly every two years. Needless to say, I will never return to Crest Ford or any Crest Automotive Group dealership again.

Pete is very knowledgeable of cars. You can tell, just by speaking with him, that he had a passion…read morefor what he does. I have purchased 2 cars from him, one for myself and one for my daughter. Have not had an issue, and will definitely keep in contact for cars in the future. Personable guy as well! Thanks for all you do Pete!

I found the salesman to be helpful and informative. I went to the lot without expectation and was…read morepleasantly surprised by the whole experience.

I purchased a Impala for my son, I noticed two days later the car was missing a finder liner. I…read moretook the car back and they order me a new one and put it on for free. Topp Gear service was excellent. I was totally satisfied with the purchase of the vehicle.

I have bought 2 cars from Hamza and he got me a very fair price on my trade in to boot. I am not…read morethe kind of person that usually shops at a dealership, and I do not do business with just anyone. I am very happy to report that Hamza and the Top Gearz shop is one of the few I would truly recommend. Used cars are tricky things, and anyone shopping for one should know that. That is simply the industry, always has been and will be. But I can tell you from personal experience, that someone like Hamza is the kind of person you want to be dealing with.

Dear Management at Prestige,…read more I am writing to express my disappointment regarding a recent service experience at your dealership. I have been a loyal customer for six years, having purchased my vehicle brand new from you. I have always ensured my car is well-maintained at your facility, and it currently has less than 60,000 miles. I recently encountered several frustrations regarding a repair for my SD card reader. First, I was told the latest I could drop off my vehicle was 2:15 PM. I took time off work to meet this deadline, only to find out upon arrival that a later drop-off would have been possible. Additionally, I was informed that loaner vehicles are not available. Regarding the repair itself, I was quoted $500 to fix the SD card reader, which your team previously worked on in 2023. I was told that the issue was simply a loose wire in the console. Given that I have consistently supported your local business and that this component was previously serviced by your team, I am disappointed that the dealership is not standing by the quality of its prior work. While I would prefer to continue supporting a local business located less than a mile from my home, these inconsistencies have led me to look for a new dealership for my future needs. I do, however, want to mention that Kelly was very professional and helpful throughout this process. I hope you will take this feedback into consideration to improve the experience for your long-term customers. Best regards, Faith Blythe - Burdine

I hate to write this review, but I feel it's necessary…read more I purchased a 2026 Cadillac Vistiq in 2025, and initially, my experience was great. Dayna, my sales representative, was wonderful. However, things changed shortly after I drove off the lot. A couple of months later, I had a nail in my tire and was told to bring the vehicle back to the dealership. Once I did, I was informed that "Prestige" does not repair tires and I would have to pay out of pocket--even though I had multiple warranties. After going back and forth with Aaron (I believe that's his name), he finally checked the system and saw that I actually had warranties. Only then was the issue covered. Fast forward to May 2026, I called the service department again because my dashboard indicated that my vehicle needed servicing. Aaron answered, and when I asked about getting a loaner vehicle, I was told there were none available. I then asked if I could at least be put on a list for a loaner, and his response was, "I don't know when that will be." I was then told to just drop the vehicle off, even though the EV technician was on vacation and wouldn't be back for a few days. I also asked about a headrest that had been ordered months prior, which I was told I'd be contacted about once it came in. Aaron's response was dismissive--saying he would "just call you back when I can." I chose this dealership because I wanted to support a Black-owned business, but the level of customer service I've received from certain staff members has been disappointing.

Tammy Keith is truly the best! I cant thank her enough for helping me get into a new red…read moreTrailblazer. She had so much patience with me and my frustrations coming from other dealers. Im happy I chose Tammy to work with, you will be too! Trust me! Kelly was awesome too! Whole experience was great!

Switch dealers entirely because of the service department. Overall poor experiences whenever we…read moretook our truck here. The person that would check us in always seemed so bothered that we were bringing out vehicle in for service and wasn't willing to answer any questions. Oil changes would take 4 to 5 hours and if you came in for anything else, you might as well prepare to take a courtesy shuttle.