Took my '14 RAM here for a 90k service, seven outstanding recalls, and a whining noise coming from…read morethe rear. Dropped it off on a Wednesday morning for which I had a scheduled appointment. I told the service advisor that I needed it back before Friday the following week. "That shouldn't be a problem." I called two days later for a status update. "Should be ready Monday or Tuesday." Okay. Monday goes by, I call at end of day. "We found the problem with the noise coming from the rear differential. It's going to cost $1200 to fix." Okay fine, I'm trying to make this vehicle last. When will it be done? "Probably tomorrow." I call on Tuesday, "probably tomorrow." I call on Wednesday, "probably tomorrow." I asked why 'probably' and the service advisor got all snippy with me. "One of the new parts we received was bad so we'll have to order another and we don't know if it will get here in time. Plus we found something else wrong." I tell them that I absolutely need the vehicle by end of day Thursday. Thursday goes by. I try calling at the end of the day AND THEIR PHONE LINES ARE DOWN. Now I'm at the rental car place because I absolutely need a vehicle for Friday to take my dog to the neurologist 30 miles away. I try calling one last time and they FINALLY answered. "Oh yeah, we just finished and tried calling you." (When your phone lines are down?) Then I walked .6 miles from the rental car place to the dealership to pick up my vehicle. What was initially quoted: $425 for 90k service, $1200 for differential repair, plus "a little more" for the extra bad part that they found. Total so far: $1625, plus "a little more." "Your total today will be $3360." WHAT THE ACTUAL FUCK? That's more than DOUBLE the original estimate. I know that some service places will upcharge, but this is beyond unacceptable. Seriously, fuck this place. Do not give them your business. I've been driving for 24 years and have never experienced anything like it. If I weren't able to scrape together just enough money, I'd still be without the vehicle. Look at my attached photo. This shows the quality of their "craftsmanSHIT." My nine year old nephew could have done a better job. I can only wonder what it looks like on the inside. Again, fuck this place. I've never felt so brushed aside and RIPPED OFF by any business anywhere in my 40 years of existence. Go somewhere else. Anywhere else.

Been here a few times to get my company lease serviced (the company pays for the services needed)…read more I asked them to check my side rocker clip as it was unclipped. They told me they needed to know who did it and when it happened (I don't know this I noticed it one day while drying my car). Anyways they changed my oil and then never reset my oil life. Last time I came the weather had started to get cooler and my tpms light was on so I asked them to check it and put air in my tires. I picked up my car and the tires had been rotated but they never added air in them. Now I have to go somewhere else for the air. The women have always been kind and helpful.

After purchasing my dream car from Jim Riehl's Friendly Chrysler Jeep with salesperson Jimmy…read moreOehmke, and my experience has been nothing short of frustrating and disappointing. After the purchase, I discovered that the dealership had used tape to attach the temporary paper license plate directly onto my tinted windows. As a person who has never had tints on a car, I didn't even think about how this could ruin my tint. I discovered after taking the paper plate off after having it on for 30+ days that this has completely ruined my tints that I spent a lot of money on. This careless and unprofessional action has completely ruined my tints, leaving them with ugly residue and damage that will require expensive repairs to fix. A professional salesperson should know better than to place tape on tinted windows. This basic understanding of car care was clearly lacking, which is unacceptable for a dealership that prides itself on quality "5 star" service.

I purchased a Dodge Charger from them about a year and a half ago and the process went great…read more Anytime I need a routine oil change they were very speedy. However, I had my car stolen and luckily it was recovered! I told my insurance provider to only send it to the dealership for repairs based off the great experience I had there. I thought in my time of need they would provide me a loaner car until the repairs would be done and basically I was told that if I was in a collision I would but since i wasn't they could not help me. That shit makes no sense but just know I won't give them any type of service again

Drew was very knowledgeable and helpful. Overall great experience with purchasing a new electric…read moreEquinox

Purchased mudflaps and prepaid for installation, only to find they want to charge an extra $100 and…read moreanother hours time. Took day off of work also. Canceled everything. Lousy customer service.

The one star is not for the customer service but for the vehicle that gave me hell since I financed…read moreit from them. Within a month of purchase, the engine went out...they replaced it but it took a month to do so....after they replaced it, my oil cover gasket was leaking so they took it off,cleaned it and put it back on....just for it to leak again and they replaced it. Ever since I had this vehicle, I put thousands in it for all the problems it's been causing! Never again!!!!!!

When I arrived to the workshop, they have canceled my appointment. They only said that they were…read morehaving a lot of work. That what was happened

Worked with Teresa on buying a used truck. She's has been an amazing help even after getting the…read moretruck. Had an issue with the truck and the loan which was solved very quickly and effectively! If you're going to buy used talk to Teresa!

My review of Crest Ford and my buying experience one month into ownership…read more On November 14th, I purchased a certified pre-owned 2019 Ram 1500 with 55,168 miles, which was advertised as being covered by their Ford Blue Advantage 3 month/4,000 mile warranty. The truck was priced reasonably, and at first the buying process seemed straightforward. I genuinely felt like I was in good hands- unfortunately, that turned out not to be the case. Here's why: 1) They refused to negotiate on price at all, not even slightly, but I still decided to move forward. When submitting my credit application, I clearly told Lee Samaha over the phone not to run my credit more than once and only with a bank they were confident would give me a solid rate. Despite this, they ran my credit three separate times, resulting in three hard inquiries on my credit report. My request was COMPLETELY ignored. Had I known this would happen, I would've gone straight to my credit union and handled financing myself. 2) The finance manager, Tim Rotarius, initially told me the interest rate the bank approved me for, and I agreed to it. However, when we were signing paperwork, he sneakingly increased the rate by 0.25%. At first I thought it was a mistake- until I saw the final documents reflected the higher rate. I immediately called him out and made him change it back. He tried to brush it off as an "accident," but I wasn't buying it. We ALLLL know dealerships receive kickbacks for marking up interest rates, so it was obvious what was happening. 3) 19!!!!!!! days after purchase, on December 2nd, the truck left me stranded and had to be towed to a Ram dealership. I was without a vehicle for an entire week while they diagnosed the issue. The problem ended up being a bad starter. Despite the starter being a covered component under the CPO warranty, the warranty company has given me the runaround. I had to pay $770 out of pocket, and now I'm being told reimbursement could take up to eight weeks. I hadn't even made my first car payment yet and was already forced to shell out $700 for repairs. Meanwhile, Crest wouldn't negotiate even a dollar off the purchase price- Petty, to say the least. I purchase a newer pre-owned vehicle roughly every two years. Needless to say, I will never return to Crest Ford or any Crest Automotive Group dealership again.

This will be the third vehicle that we have bought from Pete Z at Affordable Cars, Inc. and we're…read moreanticipating no problems. We first encountered Pete a decade ago when we were shopping for a minivan, and he showed us one that was perfect for our needs. We drove it for years! The next vehicle we purchased from Pete was a 2000 Ford Focus, for our 93 year old mother. She loved it, and drove it until she stopped driving, and then we sold it to her caregiver who continued to drive it. This time around, we're picking up a 2009 Nissan Quest minivan for our second car and can't wait to get it into our driveway! Pete is very honest and straightforward about his inventory, and he goes over each vehicle before putting it on the lot, to make sure that it is safe and in excellent operating condition. He's also very fair about pricing, whether you love to haggle or not. He's been doing this for 17 years, and he enjoys putting people into cars and trucks. So, if you're looking for a decent used vehicle, and you don't have an awful lot of money, you owe it to yourself to come to Pete Z's Affordable Cars on Groesbeck (just north of Cass) and look at the fine selection of vehicles he has available. You won't be sorry!

Pete is very knowledgeable of cars. You can tell, just by speaking with him, that he had a passion…read morefor what he does. I have purchased 2 cars from him, one for myself and one for my daughter. Have not had an issue, and will definitely keep in contact for cars in the future. Personable guy as well! Thanks for all you do Pete!

I purchased a Impala for my son, I noticed two days later the car was missing a finder liner. I…read moretook the car back and they order me a new one and put it on for free. Topp Gear service was excellent. I was totally satisfied with the purchase of the vehicle.

I have bought 2 cars from Hamza and he got me a very fair price on my trade in to boot. I am not…read morethe kind of person that usually shops at a dealership, and I do not do business with just anyone. I am very happy to report that Hamza and the Top Gearz shop is one of the few I would truly recommend. Used cars are tricky things, and anyone shopping for one should know that. That is simply the industry, always has been and will be. But I can tell you from personal experience, that someone like Hamza is the kind of person you want to be dealing with.

I've driven Cadillacs for more than 50 years and have always loved everything about them. The…read moreprevious Cadillac I brought was a 2004 DTS and have been very pleased with it. Yes I still have it. I had my DTS serviced at Prestige a few times and the service I received was above and beyond excellent so, the day I decided I wanted a new Cadillac, was the day I went back to Prestige Cadillac. I went in and picked out the caddy I wanted (XTS-4 Platinum Series). I love to say, Prestige is definitely a full service dealership. Once I made my selection, they took it from there. I received a call within 24 hours to come get my car. WOW. I was very satisfied with the treatment I received from every department at prestige and representatives that managed those departments. Mr. Flakes was my representative and he was and still is my go to person at Prestige. They did not just sell me a car and forget about me, they sold me a Cadillac and Anything and everything I want for my caddy I let Mr. Flakes know and he takes it from there. I do not have to get in long lines or wait days to get anything done Mr. Flakes makes it happen now. Mr. Flakes and my caddy are joined by the hip. For example, I did not want to read my manual so I stopped by the dealership one day and asked Mr. Flakes to show me how to auto start my car and he did. Now, as busy as these folks are, something as trivial as auto start, he took time to show me and was happy to help. Cadillac's are and always have been my choice of cars and at Prestige they represent Cadillacs in the highest level as I know Cadillacs are. They just didn't sell me a car they put me in a Cadillac. Thanks to all of you - Job well done. GO SEE MR. FLAKES Completely Satisfied customer 5 STAR All the way - Deborah

Dear Management at Prestige,…read more I am writing to express my disappointment regarding a recent service experience at your dealership. I have been a loyal customer for six years, having purchased my vehicle brand new from you. I have always ensured my car is well-maintained at your facility, and it currently has less than 60,000 miles. I recently encountered several frustrations regarding a repair for my SD card reader. First, I was told the latest I could drop off my vehicle was 2:15 PM. I took time off work to meet this deadline, only to find out upon arrival that a later drop-off would have been possible. Additionally, I was informed that loaner vehicles are not available. Regarding the repair itself, I was quoted $500 to fix the SD card reader, which your team previously worked on in 2023. I was told that the issue was simply a loose wire in the console. Given that I have consistently supported your local business and that this component was previously serviced by your team, I am disappointed that the dealership is not standing by the quality of its prior work. While I would prefer to continue supporting a local business located less than a mile from my home, these inconsistencies have led me to look for a new dealership for my future needs. I do, however, want to mention that Kelly was very professional and helpful throughout this process. I hope you will take this feedback into consideration to improve the experience for your long-term customers. Best regards, Faith Blythe - Burdine