Great company, great agent, great human! You wont be disappointed with the service or the care you…read moreget from Matt and his team!

I used to really like this company. But now there is a re-newal fee of $220.00 just to stay with…read morethem. WOW! I have been with them for 7-8 years now. Time to change and start looking for another company.

Ewww Stray Far away from this Insurance Underwriter…read more Many Many calls to the office in ABQ to get a quote for a small business and dwellings. Holy * # @ # @ . What is happening in that office? I would assume that people make money from a percentage of the underwriting of the value received. But not this company. The ladies here spend to much time txt'ing and facebook during business hours... Fuck us is right. Now were insured with liberty mutual.

Agent Brad Caress was very rude as I was not his customer is what he said. He accused me of not…read morecarrying my own insurance when I am a licensed agent that has always carried insurance. He was very rude and would not give me the 1-800 number to file a claim against one of his customers. He said I don't have to give you anything and hung up on me. As an insurance agent we never treat anybody that way whether they are our customers or not. Don't recommend this agency at all.

Our car was stolen within a week of purchase. Howard & Janet Lynn along with Farmers Insurance…read moreclaim adjusters guided us through the process of submitting a claim. I am so impressed with the caring professional assistance they provided as we navigated the details. We felt very supported during this very stressful time. Upon recovery our car was totaled, but Farmers gave us a very fair settlement.

I worked with Kerri at this office - who was so fast courteous and professional it was…read moreunbelievable! I work in Customer Service all done over the phone; so I am well aware what a great customer experience should sound and feel like! Thanks State Farm! You have great service.

AVOID. Terrible customer service. I filed a claim on their website and I never heard from her…read moreoffice once, not my mail, email or phone. If your insurance agent isn't there for you when you need them what good are they? On the other hand, if you're late with a payment people in her office will call you everyday and send you nasty emails. Priorities. Further, I was by told by Cindy you get a gift card for referring people to her office. I referred two people and never received any gift cards. Say what you mean, and mean what you say. There are plenty of insurance agents out there. Don't say you weren't warned

Oh the ladies at this office are so nice!!! Cindy comes out and greets all her clients new or old…read moreor anyone who comes in. She's actually really involved at her office. At my old insurance company, I never even met the agent and I've had insurance with him for over a decade. She offers you drinks. What great customer service.

I recently I shopped for a new insurance company to get a better rate due to Covid and the economic…read morestress that we are all in. I was given a good quote and went with this agency.Three weeks later I got a call from them and was told my license was suspended I have a flawless record and I am a CDL driver. I told him that it was impossible for this because I knew I'll clean I keep my record they told me that it didn't matter and my rate was going to go up significantly.I throw up my hands and submit it to the substantial increase and thought that was the end of it. A week before my monthly payment they called me and left a message saying that my license was suspended I called them back and said this isn't possible they said that's what it showing and that there's nothing they could do about it and they would not do nothing about it. So I got them the proof from the DMV and they said OK my license was not suspended but they're going to raise my rate anyways because it showing a glitch on my DMV report the thing is I'm a CDL drivers license and I don't have a health card right now and the DMV knows about it but it's OK because I'm not driving it's just stating that they take it as a suspension even though I show them proof they continue to be rude because I don't wanna pay this Increase their attitude was I was guilty the whole time and at the end I was told by them to go get new coverage because my rate was going to go up substantially and to deal with it. Please excuse the long winded explanation but these people are in our community and don't really care about us or me. I contacted their corporate office explain to them and they help me through it and said that everything is gonna be copacetic and my rate is going to stay the same from the beginning something they didn't do I had to go to DMV during this time of Covid do their job for them call the corporate office argue with him be treated like I'm a criminal and yet I got it to stay the same I did their jobAnd now my job is to let our community know that this state farm Agency is not good for our community and will not help you when you need it they'll be more and happy to take your money and lock you in but they will not and I repeat they will not help you to solve your issues can you imagine if you get an accident what they will do for you nothing so buyer beware to our community.

I found Emily and her team to be super helpful. Insurance can be dreadful to deal with. Complete…read moreopposite feeling when I worked with Emily's office.