Si pudiera dar cero estrellas, lo haría. He estado lidiando con Fred Loya por un reclamo en el que yo no tuve la culpa, y la experiencia ha sido frustrante y desgastante. A pesar de que perdieron el arbitraje y se determinó que eran responsables por los daños, Fred Loya se negó a reembolsarme por completo los costos del auto de alquiler, incluso después de proporcionar toda la documentación necesaria, facturas y una línea de tiempo clara de las reparaciones. Solo pagaron una parte, basándose en una estimación de daños incorrecta (que ellos mismos impugnaron y perdieron), y usaron esa misma estimación errónea para justificar el no pagarme lo que corresponde por el alquiler. Su equipo ignoró repetidamente el hecho de que la ley de California permite el reembolso completo del alquiler durante la pérdida de uso del vehículo, no solo por horas de mano de obra, especialmente cuando el vehículo está fuera de servicio debido a la negligencia de su asegurado. He sido completamente razonable, pero ahora me veo obligado a presentar una queja formal ante el Departamento de Seguros y a iniciar una demanda en la corte de reclamos menores solo para que se me haga justicia. Si estás buscando una aseguradora que haga lo mínimo, retrase los procesos y evite hacerse responsable incluso cuando la culpa es clara, Fred Loya es exactamente eso. ¿Quieres una versión más informal o directa para Yelp en particular? También puedo ayudarte a incluir hashtags o frases llamativas si vas a compartirla en redes sociales. read more

Horrible servicio, tenia Una cita el 7/30/25 y cuando me llegué ala oficina que esta ubicada en 19 street en costa mesa...resulta que ni savia por que estaba ahi, y llamaron ala manager y resultó peor,me isieron esperar más de una hora y al último ni me ayudaron ni los empleados que estaban en entrenamie y ni la manager que los dejó solos asu suerte y no se que es peor si el servicio que te dan al atenderte oh la poca profesionalidad de la manager, no se las recomiendo y eso que era clienta desde el 2016 . read more

Can u guys answer the phone I have 25 min trying to call and nobody answer. I ask if they can send me and email about my current insurance and she said I will get it in 5 to 19 min it's being 45 min and I haven't got anything and I am calling back to let her know that I haven't got anything and nobody answer what a bad service read more

(Not specifically for this location) If I could give Fred Loya negative stars I would. One of their policy holders rear ended my car on August 24th 2023. I immediately filed a claim and scheduled to repair my car. Fred Loya claimed fault and said they would cover all damages associated with the collision. The Fred Loya "estimate" to repair my car was $800 which they sent me a check for via mail (A bogus estimate there was clearly more damage). They assured me everything was fine and I needed to take my car to a shop, and if additional costs were found, they would supplement it and pay the remaining cost of repair. I took my car into the repair shop which was when they found the actual cost of repair was around $3,200. Realizing the actual cost of repair Fred Loya then deemed my car as a total loss. This was outrageous as I had bought my car from a dealership a year prior and it is worth around $10,000 on the LOWER end of CarFax estimates. I argued with them about the value of my car over a months period of time. Since the accident I have called Fred Loya customer service, the total loss adjustors, managers, supervisiors around 100 times total. I also reached out via email around 15-20 times. It was IMPOSSIBLE to get a hold of someone to talk to (every persons voicemail box was completely full). I filed a complaint with the department of insurance which at point Fred Loya finally began to return my calls. Keep in mind my car has been in the repair shop waiting to get paid for the cost of repair for a month and a half (while also racking up storage fees). The department of insurance informed me it would take 60 business days to process my claim, which I simply couldn't wait for because I need my car to work. After two months of complete aggravation and despair I finally folded. I accepted Fred Loya's total loss compensation for my vehicle which was $2,038 and I paid the remaining cost of repair out of pocket, WHEN THEIR CLIENT REAR ENDED ME AND I WAS NOT AT FAULT. I wanted to take them to court for this nightmare but I simply wanted the situation to end and I could not take it anymore. I can happily say I just got my car back a few hours ago (November 9th, 2023) about $1,300 out of pocket. My car looks brand new and beautiful after repair (WHEN THEY SAID THE CAR WAS TOATLED AND UNDRIVEABLE). This company is an absolute fraud and I pray for anybody who gets their car damaged by a Fred Loya policy holder. These people ARE SICK, they are sly, slick, THIEVES. read more

I came in today and had an amazing and effortless experience with Rosa. I needed to get insurance to then go and register my car. She was so friendly and personable it was like I was setting up an insurance policy with a friend. She even went an extra step to double check on a discount for me that I ended up getting that took my quote down almost $50! After we set up my policy she directed me to a near by dmv that was a breeze to go through. I highly recommend you come to this location and work with Rosa. I'd call first at 714-549-3844 and double check on the location to be sure that it's her office. It's on Bristol and Edinger the address here may be incorrect... Thank you Rosa! read more

I came here because I was quoted a low rate over the phone, came in and of course my rate went up. We agreed on a price and I put down $461 to start my policy and the girl, Denise kept going back and forth to the other girl, Gabby because she wasn't sure how to do certain things. I sign all of my paperwork and leave with an agreed payment of $268. So I spent $729 and they up my premium to $284. They claim that it's because I'm a "female" and they messed up by putting my gender as "male." Do not come here unless you enjoy being TRICKED. read more

buyer beware of the very high $1000 deductible, if you can't pay $1000 your never get your car fixed !