I just moved my insurance from out-of-state with a State Farm agent to Kathleen Alexander's firm…read morewith State Farm and I am very pleased. I'm working with them. They've been very responsive. I work with Cross and he's a pleasure to work with and is always quick to follow up and very clear with everything that I do with him really appreciate working with him and I highly recommend recommended.

Great rates. Answered all my questions. I got both auto and homeowners insurance and I can pay…read moremonthly rather than all at once like my previous insurance company.

HIGHLY RECOMMEND! Judy Samuel and her team have gone above and beyond for our insurance needs. We…read morefeel so secure knowing our home and automobiles are covered by one of the top insurance companies in the nation. The kind folks in Judy's office are very detail-oriented to get the job done right. Judy also has many options for Life Insurance and spent a lot of time answering our questions to help us pick one perfect for our needs. FIVE STARS - WELL DESERVED!

I went with a friend of mine and we walked to the door only to be snubbed by the insurance agents…read moreinside. It was clear they did not care if we had insurance or not

Larry Kardaras has been our insurance agent since 2007 for all of our auto, home and life insurance…read moreneeds, and I would never consider using anyone else. He and his staff have always gone above and beyond as advocates for my family. Could not recommend him enough!

So I believe that many people think that you have to be in a pivotal role in life to greatly affect…read moresomeone's life, but I find that to be false. It is the people who are always there, in the background of your life, that you rarely think of that affect you the most. The people that you rarely think of, but are going to go to bat for you when you need them no matter the time or day. I speak on experience because Larry and his office worked through Christmas several years ago to take care of me and my children after an auto accident. I felt as if they were my family with how important they made me feel. I never felt like a burden to them. That probably seems odd to say, but I say this from the truth of my situation. I am sure to most people insurance agents are rip off agents only out to make a dime or dollar. However, Larry and his representatives are truly wonderful people who care deeply about their clients. That rings clear in the tenor of all their voices. There is never a time I call, even to make a payment, when I don't get a nice conversation with someone who feels like an old friend. They always ask about my husband and kids. They utilize every possible discount and know all the curves to insurance. I never really use Yelp and haven't had to file a policy in years so the question as to why write a review now? Well, I just got off the phone with one of their employees after making a premium payment. A woman named Josie and felt propelled to write a review. To often you hear about companies or people when something bad has happened, but they should be recognized just for being FANTASTIC, all of them. It never fails who I reach I feel that I matter. NO question is too small. They are always willing to work with me. Even when our finances got very tight with my health decline they did everything they could to make sure we stayed with them and kept our full coverage because they understand that we cannot afford to purchase another car if ours is totaled. I wanted to write this review because I see several doctors a month and deal with lots of office managers due to that and nurses and well doctors. So I have come to realize most people just do their job. They are nice and there is nothing wrong with just doing your job, but when you find someplace where everyone goes so far above and beyond to the point where sometimes you just want to call because you know you will get a smiling voice on the other end that is a company that deserves a 25 star review, but alas 5 is all I can give. The truly are leaps and bounds above any other countless companies I have to pay monthly. A Lucky Loyal Patron of Larry Kardaras and his office, broker for Farmer's Insurance ~Taren~

You are the worst auto insurance company ever. i signed up in december and have been given the…read morewrong information every time I call. The 1st time I was told my insurance was due on the 14th with a 10 day grace period I called on the 16th and found out my insurance was cancelled. Infromed them of what I was told got no apology but the did admit they gave me the wrong info it was due on the 4th and I had 10 days grace period from then. Paid to have it reinsated was told everything would be the same called a few days later to make my payment and it changed from $200 a month to $415 a month without me signing any other quotes they rewrote my whole policy. I cannot afford that and did not agree to that but I am not being given any alternatives or even getting the money back I paid to REINSTATE a policy that does not exist.

This insurance sucks cuz they will take anyone who don't have a lic or frm another country and…read moreallow them to drive in Texas! They aren't helpful when I got into a accident

Nice place, loved the service, very attentive and professional , totally recommended ...read more

From the owner: Friendly service, reliable pricesread more

Mrs Martha Martinez is an Awesome insurance. She is out of the Forth Worth Tx office. She finds you…read morethe best rate and talks you thru everything you need to now. You will not be disappointed. I give her an excellent rating and she knows her job!

Save me $$ by switching to this company Karina and her staff are very helpful ,will refer to all my…read morefamily and friends .

I have been a customer at this location for many years, both my auto insurance and home insurance…read morewere here. I would give them "0" stars if it wasn't for the fact that they are very affordable...... Hence one of the reasons why I kept my insurances with them for so long. The second reason is it is very inconvenient and time-consuming to change policies. Although around 7 agents work there and every time I've gone their was either only 1 or 0 customers ahead of me, all of the agents always seem too busy to help the client. The wait time is forever, nobody greets you, and when you are finally seated with an agent, they seem to purposefully take a looooooonnnnngggg time; I.e. Getting out their seat and chatting with another employee, answering the phone and speaking "forever" with a different client even though all the other agents are available to answer the call, etc. The extremely horrible customer service will definitely annoy make you want to rip your hair out as you wait.

Rude af... wait times are forever. Always crowded, always dirty. Was told I had to wait for an…read moreextended time because a person that came in "after" me was granted being seen first than me. What company does that?

I had the best experience it's my first time getting auto insurance and they made me feel taken…read morecare of especially becauseI was nervous would definitely recommend you guys checking them out especially if you are currently enrolled at any college/university.

Overall very poor customer service…read more Will harass you even when you've paid your bill online. Always looking to up sell you on insurance policies and annuities. Very much a time drain. Avoid unless you can spare much time to waste with needles calls.