After weeks of frustration with our previous insurance agency, we found Royalty Insurance and…read moreDillon - and what a difference! From day one, Dillon was responsive, straightforward, and on top of everything. We needed our 91-year-old mother's policy updated after installing a new Class 4 impact-resistant roof. What the previous agency couldn't accomplish in over a month, Dillon helped get processed in less than a week. Communication was excellent throughout, and most importantly, my mom received the premium savings she was entitled to because of her new roof. It's refreshing to deal with someone who answers your questions, keeps you informed, and simply gets things done. Thank you, Dillon. You earned our business and our recommendation!

Skylar was fantastic to work with throughout the insurance quote process. She provided competitive…read morequotes, took the time to answer all of my questions thoroughly, and made sure I understood my options without ever making me feel rushed. Her responsiveness was outstanding. Every question or request was handled quickly and professionally. She made what can often be a stressful process simple and straightforward. I highly recommend Skylar to anyone looking for knowledgeable, responsive, and customer-focused insurance service.

Refreshing to find an energetic and helpful insurance professional, Kasie Ricart. Highly…read morerecommend. Motorcycles, boats, home and auto insurance made easy!

I can't imagine a better experience with an insurance agent. Very responsive, very helpful, very…read morepersonal. Kasie does a great job communicating information and has helped us find the best plans that make sense for our family. Ricart Insurance Agency is highly recommended - not a single complaint in 1+ years of service.

Jason Olsen with Phoenix was amazing stepping me through the horrible process of insurance renewal…read moreincluding home, auto and umbrella. I had been working on it for weeks with other agents and it was a horrible experience. Then a friend recommended Jason saying he was so knowledgeable and helpful. Thank God i reached out to him. Jason was able to take care of everything in a day, got me the best (CORRECT) coverage AND saved me a ton of money. I cannot recommend enough!!

Jason at Phoenix Insurance was incredibly helpful and awesome. I was having issues with my…read moreinsurance company of 20 years raising my rates super high and not communicating well. I was reluctant to leave and felt overwhelmed. Jason handled everything right away and helped me find better coverage at an affordable price without any extra stress. He worked around my schedule and made it easy to get in touch with him. I felt treated like a human, not a number. I am so grateful for him and the people over at Phoenix.

Bret and Alliance Insurance Agency were amazing! We had awesome customer service from start to…read morefinish. It was a very personalized experience with a real consideration of our current needs as well as our financial situation. If you want an agent dedicated to giving you a first class, personal service, Bret and Alliance are first rate!

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!

Horrible customer service. Brent Cooper does not care about the people he sells insurance to (don't…read moreknow why I was surprised by this). DO NOT BUY CAR INSURANCE FROM THIS GUY. Brent and his office failed to tell me that State Farm was not renewing my policy because I had one minor accident and needed roadside assistance once in one year. The only way I found out they weren't allowing me to renew my policy was by asking Brent a random question about my coverage. His "assistant" called me and told me that my coverage expired in 1 day and that I needed to find an insurance provider by then. They claim the sent me a letter 2 months ago notifying me, but I never saw a letter in my mail. There was no email or phone call either. This guy sucks! State Farm sucks!

Poor service around communication and timeliness. Save the headache and find an agent that's a bit…read moremore hands-on with a smaller portfolio of clients as opposed to a shop with limited bandwidth like this one.

Andrew and his entire team are wonderful! Everyone was so kind and love that the office is pet…read morefriendly and they even encouraged me to bring my dog anytime if necessary. They were able to save me nearly $75/month on my auto policy and helped sign me up for a great life insurance policy as well. Can't recommend them enough if you're in need of insurance in the DFW area!!! Huge thank you to Isela for walking me through everything!

Loved this office and they are super pet friendly! 10 out of 10! Everyone on the team is super…read moreknowledgeable and saved me money on my auto insurance!

The pricing was fair and the service was pretty good but they didn't have their act together…read more Any time I would try to pay my premium online or through the automated phone my policy number couldn't be found. This only happened after 3 or 4 months of not having issues and they were never able to fix it. I ended up cancelling my policy due to having to, every month, call and complain that I couldn't pay online and explain the issue, then paying through a live rep. This always took 30 minutes or more.

If I could leave a negative review, I would.On August 14, a Gainsco customer backed into my…read morevehicle, causing significant damage. I was contacted on August 21 by the representative handling my claim. She took my statement and said she had not spoken with the policyholder. I have a police report stating their driver was at fault, along with videos of the driver and both vehicles, plus photos and videos of police at the scene. Gainsco told me there were issues with the policy but would not explain what they were\. I contacted the local insurance office and confirmed that he had been a customer for years, that his policy was active at the time of the accident, and that it does not expire until next year\. Based on this information, I am concerned that Gainsco is not handling this matter transparently. Gainsco advised me not to repair my vehicle because they would not cover the claim unless they spoke with their driver. I was also told they would not cover my medical bills and that I should file through my own insurance, which could leave me responsible for my deductible. I have repeatedly requested a supervisor call me, but no one has. The representative handling my claim has also been extremely unprofessional. During one conversation, she went silent and **hung up on me. When I called back, she admitted she could hear me. I am extremely disappointed with Gainsco's lack of communication, professionalism, and accountability. I am now considering hiring an attorney because I am completely over this. The 14 of this month will be 30 days

John Kraft State Farm insurance has been a delight to work with. Every one of the employees that we…read morehave dealt with have been very professional, courteous, knowledgeable, helpful and super responsive. We are thrilled that we chose John Kraft insurance. Sherrie has been outstanding to work with. I highly recommend John Kraft State Farm Insurance. George S

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Have been with Dana Shove for over 20 years and she is the BEST when it comes to auto insurance as…read morewell as any other insurance needs you may have! Beyond 5 stars!! Give Hanby a call first and find out why we are so pleased with their experience and service!! You won't be disappointed; guaranteed! 100%

We have been with Hanby Insurance for almost a year. And are looking forward to another one…read more For each policy we have, we paid less and received better coverage than our previous policies had offered. Erin Neill listened to our specific concerns and specific coverage requirements. She did a great job in finding policies that met our particular wants and needs. Everyone at Hanby is friendly and professional and able to help with any questions or concerns. I have always had a good experiences whether in person, by phone or by email. They are willing to answer questions and clarify insurance terms. Barb G. Rockwall

jennifer has built one of the most amazing insurance teams I have ever worked with! we worked with…read moreSuzanne to get our plans switched over and could not be happier with the service. Suzanne was very patient while handling the change with my mother and explained everything thoroughly. it is rare to feel so welcomed and supported when purchasing insurance. customers for life!

I cannot recommend Christina Hargrove enough at Jennifer Wilcox State Farm office. I moved here…read morefrom out of state and had wonderful insurance agents through Allstate in my hometown. When I moved to Dallas I used Allstate again and had terrible customer service and their rates were so high! I reached out to Jennifer Wilcox's office and met Christina. From day one she has been amazing. She was able to get me lower rates right away with better coverage. In addition to better pricing she really cares about my business, my life changes and has outstanding customer service. She also checks in with me often and is always keeping me apprised of new offers and/or ways to save money and get better coverage. Four years later Christina and I are still working together and it feels like having a trusted friend. If you want to feel good about doing business with a reliable and friendly agent --I highly recommend using Christina.