The pharmacy is definitely the most dysfunctional pharmacy I've ever patronized. The lines often…read morespan half the store, they rarely answer the phone, and the drive through is randomly but rather consistently closed. This has persisted for more than a year and a half. Understaffing, mismanagement, crisis, alternate reality? It's unclear what could create such a longterm and catastrophic dysfunction. Orders are never available when promised, resulting in multiple in-person trips. You can't call ahead to check if an order is ready because they don't answer the phone. They don't update the online system timely either. Perhaps due to the location, many of the clientele appear to be experiencing challenges. Lots of severely ill individuals coughing, pacing, and hovering inches from nearby patrons, waiting anxiously for medications. There are spacing stickers on the floor. But they're not enforced or observed. Someone in line requested substance addiction-related medications and was told it will take two weeks to fill the prescription at this pharmacy, resulting in a scene with lots of foul language. TWO WEEKS for what is apparently a critical time sensitive medication. As for me, when I left, the line was 20+. Waited for over 25 minutes and walked out without my order because they claim they didn't receive the order, despite confirming with my doctor's office on the way to the pharmacy. Time to switch pharmacies! Trust me, no matter how convenient this pharmacy is as far as location, you will still come out behind due to multiple trips and long waits and people coughing on the back of your neck. I have some sympathy for the employees who staff this pharmacy and have to deal with a constant flow of disgruntled desperate clients.

Ya know what's weird? As long as I've lived in Boise I had never been to this store. There's a Rite…read moreAid and a Walgreens within walking distance to my house. So I would just drive by this location on my way downtown and admire the amazing architecture. I'm a sucker for old buildings, basically anything that has some kind of nostalgia to it, I absolutely LOVE. I wish I would have gone in here tho before they remodeled it. I would have preferred it stay the original way because it's always fun to step into a time capsule. You still kind of do regardless because this building has been there for a min lol. You walk in and for me, was immediately surprised to see a store that had the "open concept" that everyone is so UNBELIEVABLY obsessed with when it comes to their homes. Honestly, the open concept is not creative, unoriginal, has HGTV written all over it and I wish people would just come up with their own ideas for their homes/businesses vs seeing some tacky trend they see on HGTV. That being said, I don't really tie all that in with this store. I mean, I'm sure the open concept trend definitely influenced their decision to do this store like that. This store is still great tho, don't get me wrong. I love it. It's one place that gets a pass for open concept lol. THANK GOD tho they didn't do everything in gray and white hahaha! If they did, I'd probably skip writing a review for this place. I haaaaaaate the gray and white trend. Stop it already!!! Hahahaha! This store is very spread out, very airy, you don't feel boxed in at all when walking the aisle's. They are wide enough to where a few people can be in them and you wouldn't get all claustrophobic. I have serious issues with claustrophobia. I pass out at concerts if there are too many people boxing me in lol. First time was 1995 at a Green Day concert. First time I felt claustrophobic and BAM! I was out! They thought I was on drugs and was about to kick me out lol. Anyway! Way off topic! I tend to do that tho. Nothing new. The layout is interesting. You walk in and all the makeup, basic necessities type stuff is right up front and the grocery stuff is in the back. I assume the makeup and stuff is up front because this store is located downtown area and theft is probably an issue. Prices are high here. Then again, they are pretty much everywhere. However, $2.29!!! TWO DOLLARS AND TWENTY. NINE. CENTS! for a thing of Tic Tacs!! HELL. NOOOOO! That is unbelievably INSANE! Some embarrassing truth here lol. Neutrogena had these exfoliating pad things. They're impossible to find. I checked their website, sold out, but the locator said this store had them. So I thought I'd surprise my roommate and get them. I was downtown for a fitness class and decided to FINALLY go in here. If I'm being honest too, these exfoliating pad things I wanted for myself, too because they're amazing lol. Locator said this store had them. I probably should have gone that day but waited until the day of the class, like a day or two. Of course, they weren't there. Tbh too, I didn't even see a tag for them. Made me sad. Now I'm just stuck mobbing around looking like an old alcoholic bag lady because I can't buff out my old ass face (Siiiiiigggghhh) hahahahaha! I don't look THAT bad tho haha! If anything, this store and it's history is what does it for me. I love it. I hope we always have it here in Boise. I think back in the day it was a Safeway? Anyone know for sure? Because we ain't got sh__t for Safeways in Boise now lol. Didn't really interact with employees. There were a few there but they have quite a few self-checkouts. Love or hate those things, they're convenient as hell. This stores are newer and super easy to use especially if people are buying food. That seems to be a complaint for most with self-checkouts. If they aren't your thing, walk your happy a__ over to a human cashier haha! That's all! Great store! Great vibe there even later at night :) Thanks, Yelperiteraiders!!! Cheers!

I'm giving up on all Walgreens pharmacies from this day forward...I've had bad experiences at other…read morelocations, but this might just be the worst now. I made an appointment for a rapid covid test to be performed by pharmacy staff and it's now 45 minutes after checking in for my scheduled appointment that I've been sitting here without my name being called. I get that they're busy but that's just ridiculous... when you make an appointment, it shouldn't take an hour after that appointment before being assisted. I'm about to get up and leave now and will get a rapid covid test that I do at home myself instead. My patience is gone.

The customer service from the pharmacy is very rude and could really use some training in people…read moreskills

I wrote a review a few months back for a different Walgreen's in the area (which I didn't have the…read morebest experience with). I just realized I've yet to write a review for this location--which has faithfully provided a great experience every time I've walked through its doors. Pharmacy: They are speedy and helpful. On several occasions there has been a line when I've come to pick up my prescription, however each time it moves so speedily you could hardly call it a wait. Additionally, every time I call in a prescription refill it is done in less than an hour. They have automated phone calls and texts that you can opt in for so you know as soon as it is ready. Other things: This store is filled to the brim with, well everything you'd hope to find at a drug store--over the counter medicines, face products, makeup, toiletries, and several convenience items that save you a trip to another store (one time I bought a can opener here lol). Customer service: I've only ever encountered kind and helpful folks doing their job when I've come here. Hands down, my favorite pharmacy/drug store in the Boise area!

Shoutout to these 2 workers who found my phone and saved me $1000. Need more people like this,…read morethank you so much!

This compounding pharmacy and shop is very quaint, clean, and organized. It is quite a nice,…read moreunexpected place to find the odd gift and also high end vitamins, etc. I get my medication here and it's for my elderly cat, and they have always been in great communication with me about the status of my refills and instructions on how to administer it and their customer service is very professional and friendly as well. They are open quite late for a small pharmacy during the weekdays which is very convenient for those of us that work until later in the day especially since they are not open on weekends. I appreciate their care with handling the medications, and truly appreciate each of the pharmacist's knowledge of the products that they are administering. Thank you for being a part of our community!

Customer service is excellent. Knowledgeable staff. Clean & friendly and they carry good quality…read moresupplements. Cars are often idling in the parking lot which is the only bummer. I wish they would put signs up asking drivers to turn off their engines.

Horrible customer service. I'm changing my pharmacy immediately. After my 4th visit, they informed…read moreme that they have been charging me sales price for my prescriptions, instead of verifying my insurance (I've had insurance this entire time). I've had multiple negative interactions with one particular gentleman. My first visit I walked in, the pharmacist behind the counter did not acknowledge me - turns out he was leaving his shift but didn't have the courtesy to address any more customers. Recently, I went through the drive through and was told to return in 15 mins (I was on break from work so couldn't). I came back an hour later, and a the same pharmacist from my first visit had just gotten on shift, said "I just got here, give me an hour," even though the previous pharmacist on shift would have already filled the script and had it ready. I explained this to him, and he repeated himself. I went back to pick up, and pharmacist charged my card and gave me 2 prescriptions (one that I'm not even taking anymore!). He didn't verify which prescriptions I was picking up, and the employee put my credit card and ID in the paper bag without informing me. $20 and 3 weeks later I have replacements, but they should inform folks EVERYTIME they are putting their important cards into a paper bag. I called twice to ask if they had my ID, and they told me to look for it more and call them back (instead of checking to see if they had it behind the counter). I went back today to pick up, the employee asked me for my information 2x to tell me I wasn't in their system (even though I have been going there consistently for 2 months). They stated they didn't have my insurance on file and needed to take down my information (all over again). I didn't receive kind and compassionate service like I am used to receiving. I'm shook that they were just charging me for all my medications rather than verifying my insurance. Worst pharmacy experience in recent years.

Pharmacist at this particular pharmacy refused to administer healthy vaccine to customer with dr…read morerecommendation, based on her distorted beliefs about the vaccine. She cancelled his appointment. Not her call. She needs to be terminated immediately, If not, Customers may want to immediately support any other store in the area. Appalling.

I ordered photos and paid online. It took a while to find an associate but when I did I mentioned I…read morehad a photo order to pick up. Robin C was stocking a shelf but as soon as I said that she sighed and said Shit! It was extremely unprofessional and inappropriate. The store was clean and parking lot was clean as well. I wish I had a better experience as I was just picking up photos that I already paid for online but do not recommend this Walgreens.

Holy crap the pharmacist who runs this one is an interesting guy, I got an prescription called in…read morethat was urgent they didn't have enough so he filled it partially and then told me to come back on the 30th. I come in and it's closed the whole day for a prescription I need daily. Oh and when I told him I'd probably just get it half filled there and get the rest called in somewhere else he got mad at me like we were breaking up and explained how insurance works to me like I was 5 weird place go anywhere else

This is for the pharmacy! I usually go to the location on lake Hazel and five mile, as it's right…read moreby my house. With my experiences getting worse and worse, I decided to switch to this pharmacy to see how it goes. Best decision I've made! Everyone here is super super friendly and accommodating and really helpful. They really help when I need it and answer any questions I have. They really take the stress out of having to deal with medication, and that makes a world of difference. Thank you! You are all so appreciated

COVID-19 Edition…read more Due to the virus, Walgreens now offers a small menu of items at their drive-thru locations. The items include cleaning supplies, other necessities, of course prescription medications, OTC medications, and food. Please check your local Walgreens for details. This was my first trip and I 10/10 recommend. I drove up and the friendly pharmacy employee took my order of potato chips and ice cream sandwiches. He said he'd check their selection. Minutes later he appeared with my order and my girl was ecstatic. Week made. I paid and was out of there in less than 2 shakes of a lambs tail. If you need a few things, I highly recommend Walgreens drive thru for convenience and the sake of public health during this virus lockdown. Please try to stay happy & healthy and far away from other people. Until next time.

Service is EXCELLENT! Shaw is so helpful and friendly and he makes sure to say hello and always…read morecalls you by name. He owns an outstanding business. I have been a loyal customer since he first opened the pharmacy in Eagle. It is always a pleasure doing business with Customedica.

Kind and helpful, every single time…read more They also have a store that has cards, gifts, and skincare. There is a very well organized section of vitamins, supplements etc and I can always find what I need as it's categorized by issue or organ. Amazing place!

I was able to get it worked out but the pharmacist was great and so were the farm techs. They…read morehandled a difficult situation very well.

Great experience! Great help and very knowledgeable with what I was there for with my prescription!read more