I loved the service that I got here. Ana was really great, her customer service was the best. I…read morewalked in and she smiled at me right away and even though at the time I was not able to get anything she walked me through the process. She took time to show me jewelry that I wanted and within my budget. I will def be going back. Recommend 100 %.

The place is decently clean, but I only have one one cashier was very slow very long line the…read morecashier never looked up, naughty one one time to see the line

the home decor seemed to be the main objective, ladies clothes were ok not great. value seemed ok…read more sometimes i think they need to have a big sale to just move merchandise out because it's priced to high for what it is and to much stuff looks so messy. but it's priced like the market. you can find deals, but the sales don't mark down much - do think mark downs should be more than $4, just doesn't seem like a deal. got some makeup - big selection but again messy so you have to know what you want, or it's overwhelming

store was clean and organized for the most part. kind of hard to find a few things because some are…read morein one location and some in a completely different location of the same items. the price of the items here are very reasonable. I found some great dog treats for $3.99 and my pup loves them. The line was really long and I didn't give five stars because the associates really push their credit card and I do not like that. if I say no once, I do not want to be asked again about the credit card. other than that the associates were friendly.

I wasn't sure what type of shopping experience we were going to have at Dillard's yesterday…read moreimmediately after opening We were on a hunt for two Paisley 70s men's button down shirts. It's not like Dillards has a dedicated section or do they? We had been at Macys moments earlier but struggled to find a L and a XXL in the same style We briskly walked into Dillards beelined it to the Men's section and my brother causally asked Cole, " Do you where you guys stock the 70s disco shirts?" Cole replies, " Over-there by the back wall". Cole was not kidding, it was an overgrown Paisley garden. There was countless variations in all sorts of out dated fashionable colors like dark brown, purple, and forest green. The dark brown instantly drew our attention so now the mission was to find two in two different sizes. The large was easy to find but the XXL proved to be a bit trickier. After checking hanger sizes and actual sizes we found a mismatch where the hanger had said XL but the shirt was XXL. My brother strips off his over shirt like he's about to a nude model for an art class. The older ladies shopping abruptly stopped and turned their collective heads as if they thought a rendition of Magic Mike was going to be happening live. It was to their chagrin, when my brother put on the brown Paisley shirt over his t-shirt that they knew the show was over. Mission Accomplished. His shirt fit. We made it back to Cole so that he would get the credit / commission / recognition. Cole was impressed with our choices and said that we would look snazzy in our shirts. What more confirmation is needed. Thanks to Dillards, Cole specially for helping us find two brown Paisley shirts for our Dad's Celebration of Life event. It truly looked like we got into a DeLorean traveled back in time twice to get the shirts out our dad's closet. As I write this the day after, I don't think we'll return the shirts to the closet. We understand that the timeline may never be the same but it's a risk worth taking.

Dillards has the best shoe selection. On 7/26/25 at around 12:30 my daughter and I bought some…read moreshoes. This was not the first time we have bought shoes at Dillards. This was the best experience we have had yet. Whoever the lady was (20's maybe?) Dillard's needs to treat her right. She is the employee many stores are lacking these days. She was helpful, polite, and professional. She had called a manager for help with a discount. I could hear how this manager was speaking to this associate. The manager was also great! I commend the manager too for how she spoke to the associate. I do not review often. This was worth the time considering how little I experience a positive interaction, out in the retail world.

Very welcoming store always clean and well kept. I prefer to go earlier during executive hour less…read morepeople.

I have been a Costco member since 5/1993. I'm an executive member too! I decided to purchase my 1st…read morenew set of tires from the Costco on Cole Road Boise Idaho. Costco has a good warranty policy and I like Michelin tires that they sell. The tire department at this location has broken 3 lug nuts in two tire rotations. I talked to the manager of the tire department to let him know of my concerns and asked him what's going on in his department. He gave me the excuse that my car maker has problems with lugs breaking. I explained to him that I have had the old tires rotated for 65,000 miles on a regular basis at the dealership and never had a problem with lug nuts being broken. I told the manager that this is a poor excuse coming from a manger of a department and try a different excuse. He finally admitted that he has a lot of new people in his department and is trying to train them as fast as he can. Next I went to second manager in charge of this store due to the head manager being too busy to talk to me as a concerned customer. I explained to the second in charge manager my concerns and disappointment with the lack of leadership in the tire department and what had happened to me with the broken lugs. I also explained that his current manager in the tire shop is the wrong person to lead that department! I also explained to him the amount of time it has wasted me having to take my car to the dealership every time to get the broken lugs fixed. Also that I have no confidence in having my tires rotated at this location anymore! He did say he was sorry for the inconvenience from this issue and they are looking into adding another manager to oversee the tire department to hopefully improve the quality of service. I would absolutely not recommend getting your tires at this store location! I feel the management team at this location needs improvement from top to bottom!

Employees have no integrity, management and customer service laughs at you when you file complaint…read morel. Products and Perishables dit out for 15 min in 87 degree heat. Product stacked unsafe and causing damage to items paid for. Manager = don't care.

Why would this company allow someone who lacks emotional intelligence and customer…read moreservice in to a management position? Combative, unprofessional, egotistical manager at this location hung up on us after we lost our wallet with thousands in it. Refused to help in any way and demanded I respect his authoritai and talked to me like I was his employee and having a meltdown over nothing before hanging up on us. Walmart, this man should not be in customer Service. The man i spoke to in the electronics Department should have that position. He couldn't help us but he wasn't a basketcase and had some Compassion for our situation. The way the manager took the convo from 0-60 was totally unacceptable and unhinged. So much so, he has been reported to corporate. My name is Karen today :)

Macys, JCPenney and Dillards are the anchor stores in this Ball with a big H&M as well. It didn't…read morelook too busy there weren't many cars here because they're all at In-N-Out Burger.

Closes at 8PM tonight, seems early for a Saturday night…read more We took a walk on both floors to see what stores were available. Has a lot of mid-priced stores and a good amount of stores that I would have expected at a higher end store. Apple Store, Banana Republic, Coach, Aveda, Victoria Secrets, Lululemon pop-up, William Sonoma, Pottery Barn, etc.

On April 19, 2026, I was shopping at Macy's in Boise Towne Center and wasn't familiar with the…read morestore at all. I asked for directions to a specific department, and while the first associate wasn't sure, another employee--Matt--stepped in to help. Matt initially guided me part of the way, but after I made a detour, he went above and beyond by coming back to find me and give clear, complete directions to exactly where I needed to go then walked me over there. That level of follow-through and customer care really stood out. It's rare to see someone take that extra step, and I truly appreciated his effort. Thank you, Matt, for your kindness and outstanding service--I'll definitely remember it!

I needed help as I was looking for particular sizing in a department but there was no one to be…read morefound. Gave up. Had another question and went to jewelry. Several people in there talking. I was totally ignored. Very very disappointed. I used to really enjoy shopping at Macys. Won't be going back.Boise, Idaho

We've been coming to the Village since it opened one Winter many many years ago. At that time,…read morethere were not a lot of shop but look today. Holy Moly! Whether to relax, dine, or shop, there's something for everyone at the Village

I love the village. It's a beautiful place as always always well kept and clean lots of good…read moreshopping and good food as well. It is a vibe.

Jack was VERY helpful in the Christmas section this morning. And so kind! The tree sent works…read moreperfectly by the way, Jack! Thank you so much again.

Called to ask if they sold something, the young man on the phone said that "the store is kinda…read morebusy" so he couldn't see if they sold was is was looking for and that it was probably there. I went and of course they didn't sell what i was looking for, but isn't that his job? Unimpressed.

Love this store! Great selection of unique clothes and the staff is always so friendly! Emery was…read moresuper helpful and friendly, helped guide me through the app so I could get my birthday coupon! Thank you for making my visit so great!

There are several places like this that I've been to, hell we have all been to secondhand clothing…read moreplaces NO MATTER WHAT YOU SAY hahaha! I used to go to one in Phoenix called Buffalo Exchange. Back in the day that place was the shiiiiiiit! It's been years and years since I've been to that place. That was probably my first experience with a store like that. Last time I went, they had all high end clothing..which is fine even for the $30,000 a year millionaires lol. However when they switched to that, the magic of Buffalo Exchange..had died. It's fine and fun to have that, but not everyone needs a Gucci belt, used, for $150 lol. Here in Boise/Meridian we have a decent selection of stores like this to choose from. Many first rush to Plato's Closet AAAAND...they shouldn't. Plato's Closet is a national chain and they kinda suck. They have the back in NY. I mean, cmon! These types of stores are best when they're unique to themselves. Buffalo Exchange is even a chain, mostly west coast, I believe tho unless they've expanded further east hmm? Plato's used to be just ok. Now they're annoying. They, like so many stores, I repeat this again..forget that men like to wear clothes too and forget that we have to wear them. Yes I know, statistically women buy more clothing, but still doesn't mean that stores should take away a chunk of a mens section to put more womens. I like clothes. I like to buy them lol. So that being said, Runway Exchange doesn't get a pass on this. Their mens section used to be slightly bigger but now...it's a tiny corner in the back of the store and everything is jammed into like 4 racks. It's kinda crazy, hella annoying, and inconvenient. You take something off the rack and 5 things come with it. Clearly they continue to buy mens clothes and why??? Because men keep buying clothes there lol. That's about the only complaint I have with this place. Honestly, that'll be my complaint with any store that has a tiny mens section and a 95% of the store section for women lol. No, I do not hate women lol. I just need businesses to remember that they share the planet with...guys lol. Runway Exchange is the store people should ALWAYS go to first over Plato's. I say this because 1) they're very close by to each other and 2) even tho Runway may be smaller, it's 1000x better and always will be. The staff is hella more friendly than Plato's and they don't treat you different at Runway if you're not a GenZ girl or millennial lol. They treat you the way all customers should be treated. Plato's doesn't want anything to do with you if you're older than 25ish haha! Now that everyone knows I'm older lol, that doesn't mean we all have to dress like our grandparents did. I'm not in my 50s or 60s tho..thank God lol. Runways prices are much better than Plato's. Plato's, you'd think would have slightly lower prices being a national chain vs Runway which I DON'T think is a chain? I could be wrong? But smaller stores whether secondhand or not almost always have higher prices..that's common knowledge lol. Even with the tiny section at Runway, I'll choose it over Plato's ANY. DAY. Plato's will be a last resort. They are open to buying more at Runway and clearly have better taste in clothes lol. Can you tell yet that I'm a big fan of this place and not a fan at all of Plato's? Lol Whether you buy something or not, this store is fun to look around at. The vibe in this store is always a positive one. I hope it stays that way. Moral of the story, or moral of this review ...or something like that, go to Runway Exchange if you like shopping for these types of clothes and only go to Plato if you're an annoying millen...no, wait, only go to Plato's if you absolutely couldn't find what you're looking for at Runway or literally any other secondhand clothing store lol. Prices are decent, as mentioned, the staff is super friendly, they treat you as a human no matter how old you are lol. I'm guessing little old ladies and men could go here and they'd still treat them with respect. Plato's they would legit laugh at them and probably post pics of them to their instas. Anyone whose been to Plato's knows this is probably true lol. Runway is located in a weird strip mall. So it's kinda hidden which I love and I think that helps keep the vibe a good one. Just a great store. I don't go clothes shopping all that often, but I'll always make a stop in here when I do. The management knows what they're doing. They run a great store. Cheer, Yelpexchangers! Oh and again, great place to sell your clothes! I'm telling you, check here first if your in Boise! Thanks!