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    Ask the Community - Freedom Fun USA

    Waco Bounce House Rentals

    Waco Bounce House Rentals

    3.2
    (5 reviews)

    Ordering was so easy and communication was great, I really hoped for a positive experience with…read moreWaco Bounce House Rentals. However, on the day of delivery they were an hour late and delivered the wrong waterslide. I called immediately asking if the correct slide could be delivered and they told me it wasn't possible. Sadly, the slide we originally ordered matched our party theme while the one we were left with did not. When I called and emailed about a discount or refund they reluctantly (a week later) said they'd refund us $25 which is a joke considering the price we paid. When I tried calling to speak to someone they never picked up and never responded to any messages. I will not be using Waco Bounce House ever again, and will be telling my friends to avoid as well. I wish they would have made more of an effort to refund or even apologize for their mistake. Terrible customer service.

    I would give this company ZERO stars if that was an option. Don't waste your time and money with…read moreWaco Bounce House. Find a more reputable company for your event. Their customer service has been absolutely awful. I have called 5 times and have emailed and a manager will not call me back. They came unprepared without an electrical cord to blow up the inflatable. The only used one blower and it needed two blowers to stay properly inflated. Then the driver delivering the slide hit my mailbox when backing out of my driveway. They owe me money and now I will have to take them to small claims court to get what is owed to me. DO NOT WASTE YOUR TIME AND MONEY!!!!

    CenTex Jump & Party Rentals

    CenTex Jump & Party Rentals

    4.7
    (13 reviews)

    Couldn't be better!! Great service! Very detailed. Attentive and kind communication. Dropped off…read morewhen they said they would as well as pick up

    Worst experience ever! When the delivery & set up crew got here, they tried to say it was noted…read morethat it was for grass, not concrete and that they didn't have sand bags. I showed them my order and they played dumb, I then said well since my party isn't until tomorrow you have time to go get them and come back. Oddly enough sand bags appeared in their truck. After I asked and requested all these ways to put it, they left with saying it's all perfect. The trees were making part of the castle not able to blow up, when asked about it, they said it was fine and wouldn't affect it in anyway. I left it running all night because I was afraid that if I deflated it, I wouldn't get it back up. The next morning, I'll share the pictures, when I called the office, I started with I know this isn't your fault, because she is just the one that answers the phone and I then went into details about the issues I had with the day before and the set up. I then told her I needed some one to come fix it because it was NOT safe and there was no way I could let children in it. After being told there was no one available because it was a holiday and the few staff available were dealing with other things. She asked me try fixing it myself, I then told her, it's a tree, there is no me fixing it, oh she asked me if I could get on a ladder to see what was on top of it and I am 5,2 with a broken rib. She then said deflate it and you can then you can see what is on it! Again I said it's a tree limb and it caused the top of the bouncy house to cave in and that debris was inside. Long story short after telling me that she couldn't get anyone here and me raising my voice because I couldn't get a word in about how I needed to try and fix it myself! I told her someone better be out here within a hour because I didn't pay $500 for something that wasn't working and not safe. The owner of the company called, he started the conversation like this, we do not allow our customers to cuss at our employees. When I then said I didn't and that I hoped their phone conversations were taped because after the lack of respect I received and the fact that the set up wasn't done correctly and me now pissed because he stated out the conversation like he did. He then said, listen to you, your raising your voice with me, I said yes I feel very attack and your telling me I'm in the wrong for something I didn't do, not the fact that me paying the amount of money I did for something I couldn't use. He came out to the house, when I went outside he said, they did a poor job of setting it up. No apologies for ANYTHING, he then took it down and all was ok. I understand that it was a busy holiday, but when a customer calls in and says it's not fixable and then gets told I needed to fix it myself and all of the crazy mess. You show up and acknowledge the problem and then apologize. They were a good price and I appreciate that they had one available for the holiday. But the lack of employees to make sure you get what you paid is unacceptable.

    Jump Around Party Rentals

    Jump Around Party Rentals

    2.9
    (42 reviews)

    Let me start by saying, if I could post less than one star I would…read more this company is putting the safety of humans in peril. The 'carnies' who show up to inflate our water slides smelled so bad of marijuana and we're sooooo inebriate, that we ended up whaling them set of the houses. They had slurred speech and were obviously messed up....and they were driving! If you value the safety of young kids And customer service, please please please stay away from this company. Jamie, who claims to be the manager, is rude and condescending. Also the fact that you cannot call them (512-294-2221). The VM is full 24/7 and they NEVER answer the phone. As a parent, STAY AWAY FROM THEM!

    I rented an inflatable slide for about $620 for my daughter's party and confirmed twice by phone…read morethat it could be used dry. On the day of the event, the company delivered a different, 4th of july themed smaller slide worth about $180 less, saying the original wasn't safe to use without water. I was not informed of this change in advance. After the event, they refused to refund the price difference ($170) or water fee and would not speak with me by phone. Very disappointing experience. Do not recommend them at all. I had to dispute a portion of what I paid as this is very misleading and unfair. They had days to call me and communicate this beforehand and they confirmed twice on the phone I could use it dry. Do not recommend this company at all.

    Freedom Fun USA

    Freedom Fun USA

    4.8
    (84 reviews)

    I cannot say enough wonderful things about Freedom Fun and the incredible team they sent to support…read moreour event. From the very beginning, working with Nina was an absolute pleasure. She was incredibly accommodating, responsive, and genuinely invested in helping me find exactly what I needed for our event. Her professionalism, flexibility, and willingness to help made the planning process seamless, and I truly appreciated how easy she was to work with. What really sets Freedom Fun apart, however, is the quality of their people. While setting up for our event, I suffered a very serious accident that resulted in a significant injury and severe bleeding. In those frightening moments, Isaac, DJ, and Adam immediately sprang into action. They did not hesitate for a second. Remaining remarkably calm under pressure, they took control of the situation, did everything they could to stop the bleeding, and stayed focused until emergency responders arrived. Their quick thinking, composure, and genuine concern for my well-being made all the difference during one of the scariest moments of my life. What impressed me most was not only how capable they were, but how compassionate and caring they were throughout the entire ordeal. They stayed with me, reassured me, and handled an incredibly stressful situation with maturity and professionalism far beyond their years. Freedom Fun should be extremely proud to have employees like Isaac, DJ, and Adam representing their company. Their actions demonstrated outstanding character, teamwork, selflessness, and a level of care that I will never forget. Thank you, Nina, for being so wonderful to work with, and thank you to Isaac, DJ, and Adam for stepping up when I needed help the most. I am deeply grateful to all of you and would highly recommend Freedom Fun to anyone looking for a company that not only delivers great service but is staffed by truly exceptional people.

    I have used Freedom Fun for Glenn High School's Project Graduation GRAD NIGHT for the past three…read moreyears and they have never let us down. Always so professional and helpful throughout the planning process and always on time the day of the event. I will tell anyone who listens to HIRE FREEDOM FUN USA! Great job guys! We'll see y'all next year!

    Freedom Fun USA - bouncehouserentals - Updated August 2026

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