Ordering was so easy and communication was great, I really hoped for a positive experience with…read moreWaco Bounce House Rentals. However, on the day of delivery they were an hour late and delivered the wrong waterslide. I called immediately asking if the correct slide could be delivered and they told me it wasn't possible. Sadly, the slide we originally ordered matched our party theme while the one we were left with did not. When I called and emailed about a discount or refund they reluctantly (a week later) said they'd refund us $25 which is a joke considering the price we paid. When I tried calling to speak to someone they never picked up and never responded to any messages. I will not be using Waco Bounce House ever again, and will be telling my friends to avoid as well. I wish they would have made more of an effort to refund or even apologize for their mistake. Terrible customer service.

I would give this company ZERO stars if that was an option. Don't waste your time and money with…read moreWaco Bounce House. Find a more reputable company for your event. Their customer service has been absolutely awful. I have called 5 times and have emailed and a manager will not call me back. They came unprepared without an electrical cord to blow up the inflatable. The only used one blower and it needed two blowers to stay properly inflated. Then the driver delivering the slide hit my mailbox when backing out of my driveway. They owe me money and now I will have to take them to small claims court to get what is owed to me. DO NOT WASTE YOUR TIME AND MONEY!!!!

This right here people! 1st class customer experience/service. You can't beat a handwritten note…read more This company was amazing from set up time to pick up time and now this! We had them come out a set up at our Friendsgiving. The kids loved the moon castle bounce house! I encourage you to add ATX Moonbounce, LLC to your Facebook and message them next time you need and bounce rental. They will always have our business!!

Recently rented a HUGE water slide for my partners birthday party and it was such a blast!! The set…read moreup was easy, the guys setting it up were on time and let us know ahead of time when they'd be there. The actual quality of the slide was clean and in perfect working condition! Tricia, (the owner?) Was super easy to communicate with, too! All of our friends had a blast and I'd completely recommend atx moonbounce to other adults looking for a fun summer activity!

Couldn't be better!! Great service! Very detailed. Attentive and kind communication. Dropped off…read morewhen they said they would as well as pick up

Worst experience ever! When the delivery & set up crew got here, they tried to say it was noted…read morethat it was for grass, not concrete and that they didn't have sand bags. I showed them my order and they played dumb, I then said well since my party isn't until tomorrow you have time to go get them and come back. Oddly enough sand bags appeared in their truck. After I asked and requested all these ways to put it, they left with saying it's all perfect. The trees were making part of the castle not able to blow up, when asked about it, they said it was fine and wouldn't affect it in anyway. I left it running all night because I was afraid that if I deflated it, I wouldn't get it back up. The next morning, I'll share the pictures, when I called the office, I started with I know this isn't your fault, because she is just the one that answers the phone and I then went into details about the issues I had with the day before and the set up. I then told her I needed some one to come fix it because it was NOT safe and there was no way I could let children in it. After being told there was no one available because it was a holiday and the few staff available were dealing with other things. She asked me try fixing it myself, I then told her, it's a tree, there is no me fixing it, oh she asked me if I could get on a ladder to see what was on top of it and I am 5,2 with a broken rib. She then said deflate it and you can then you can see what is on it! Again I said it's a tree limb and it caused the top of the bouncy house to cave in and that debris was inside. Long story short after telling me that she couldn't get anyone here and me raising my voice because I couldn't get a word in about how I needed to try and fix it myself! I told her someone better be out here within a hour because I didn't pay $500 for something that wasn't working and not safe. The owner of the company called, he started the conversation like this, we do not allow our customers to cuss at our employees. When I then said I didn't and that I hoped their phone conversations were taped because after the lack of respect I received and the fact that the set up wasn't done correctly and me now pissed because he stated out the conversation like he did. He then said, listen to you, your raising your voice with me, I said yes I feel very attack and your telling me I'm in the wrong for something I didn't do, not the fact that me paying the amount of money I did for something I couldn't use. He came out to the house, when I went outside he said, they did a poor job of setting it up. No apologies for ANYTHING, he then took it down and all was ok. I understand that it was a busy holiday, but when a customer calls in and says it's not fixable and then gets told I needed to fix it myself and all of the crazy mess. You show up and acknowledge the problem and then apologize. They were a good price and I appreciate that they had one available for the holiday. But the lack of employees to make sure you get what you paid is unacceptable.

Had the most beautiful and amazing birthday experience for my mom and aunts birthday picnic was not…read moreonly beautiful but relaxing for us! They set everything and we just had to relax and have a wonderful day!!!!!

From the owner: Leap Bounce House Rentals specializes in providing Central Texas with aesthetically pleasing bounce…read morehouse rental options. We are Central Texas FIRST and FAVORITE white bounce house rentals, Luxury Picnics, and Outdoor Cinemas. Check out our website for more info!!

I rented an inflatable slide for about $620 for my daughter's party and confirmed twice by phone…read morethat it could be used dry. On the day of the event, the company delivered a different, 4th of july themed smaller slide worth about $180 less, saying the original wasn't safe to use without water. I was not informed of this change in advance. After the event, they refused to refund the price difference ($170) or water fee and would not speak with me by phone. Very disappointing experience. Do not recommend them at all. I had to dispute a portion of what I paid as this is very misleading and unfair. They had days to call me and communicate this beforehand and they confirmed twice on the phone I could use it dry. Do not recommend this company at all.

I was just hit by two young guys in their box truck. I'm pregnant, they totaled the back end of my…read moretruck, thankfully I was in my truck and not a small car. The two smelt like marijuana and they are driving on expired plates. The contacts were completely the opposite of empathetic. "I don't know what happened...my breaks locked up"... no. They didn't even try to stop in enough time with a box truck. The car in front of us came to confirm we were okay and agreed because they saw it all.

100 recommend!!! Great products. Very easy to work with and consistent easy communication. Arrived…read morefor set up EARLY! Tipping able to be done online prior to event when you pay for services so you don't need cash on hand at the event which I find very helpful. Plus.... I help with many school events often needing these services and as a result when I then reached out as RETURNING CUSTOMER I got a very significant discount. I've never seen that before using other vendors!!! They're going to do our middle school mini carnival now!

One of the best experiences ever with this company! They're sooo sweet and very accommodating! The…read moreyoung man who came out to help us, Tyler, was AMAZING! Just a great young man and very personable! The owner is so nice and answered all my questions. They're just great people and the foam party was such a blast! Highly recommended!!!!!