I rented an inflatable slide for about $620 for my daughter's party and confirmed twice by phone that it could be used dry. On the day of the event, the company delivered a different, 4th of july themed smaller slide worth about $180 less, saying the original wasn't safe to use without water. I was not informed of this change in advance. After the event, they refused to refund the price difference ($170) or water fee and would not speak with me by phone. Very disappointing experience. Do not recommend them at all. I had to dispute a portion of what I paid as this is very misleading and unfair. They had days to call me and communicate this beforehand and they confirmed twice on the phone I could use it dry. Do not recommend this company at all. read more

I was just hit by two young guys in their box truck. I'm pregnant, they totaled the back end of my truck, thankfully I was in my truck and not a small car. The two smelt like marijuana and they are driving on expired plates. The contacts were completely the opposite of empathetic. "I don't know what happened...my breaks locked up"... no. They didn't even try to stop in enough time with a box truck. The car in front of us came to confirm we were okay and agreed because they saw it all. read more

Jump Around Party Rentals - Their expired plates - Party Equipment Rentals Near Me - Round Rock, Texas

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Really reasonable prices and honestly so easy working with these guys. Communication was straight forward and easy, they showed up on time and set up quickly and gave us an extra day with the bounce house which my kids appreciate. We'd definitely use them again for future birthday parties. read more

Jump Around Party Rentals - Party Equipment Rentals Near Me - Round Rock, Texas

Rented a bouncy house for my 30th birthday and could not have picked a better vendor to rent from!! They're pricing was the most competitive option I could find in the Austin area and they had a ton of options for inflatable games -- which is what I was looking for! Got the jousting arena for a Saturday event and they delivered it one day early and handled the entire setup process, I didn't need to do anything except open the door for them. They also picked it up after the event was done and took care of a scorpion in the yard -- I'd give them 5 stars just for this haha. If you're looking to rent a bouncy house for any occasion -- this is where you gotta go! And if you're not looking to rent one, what are you doing with your life? Look how fun it is! read more

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Last year I used this rental service for both of my kids parties in May and in June. I had no complaints and the service was great, But this weekend I emailed about an hour after the item was dropped off, and I was able to look and see that the item was not as described on the website. Someone got back to me hours later, saying that they would see what they could do to get me another item... which was what I requested either that or a partial refund. Surprise, surprise no one ever got back to me called texted or emailed. I feel like they sent the email just to shut me up, but had no intentions on trying to make it right. I was definitely treated as if I was a bother, or as if I was making stuff up to get money back- even though I have rented with them before and had no complaints or requests of any sort for changes. Anyway, the party happened on Saturday and the jumper kept collapsing on the kids. It was super unsafe and all of the kids started to feel like the equipment was dangerous and decided not to use it. so after spending just short of $400 on one rental item That was not as described. I got no help from anyone in their customer service department, and they clearly have no intentions on trying to make any of this right. I understand that small businesses need to make money and people probably try to pull fast all of the time, but since I have rented from them before I feel that I should have at least been given the benefit of the doubt. The item has three ports for three different air, inflation devices, but I was only given to which I believe is the reason why the jumper kept deflating on the kids while they were playing. I do not recommend them even though the first two times I had issues, because the one time I did have an issue I was with an email. They clearly had no intentions on trying to make things right. Stay away from them because they're equipment is dangerous. read more

I called Friday afternoon, and then received a text Friday (same day) asking if I needed assistance. I responded that I did. 24 hours later, I didn't hear back, so I called and left another message (during their business hours since it states they are open on Saturdays), and then texted photos and my questions. I never heard back. It's been 6 days now. This would not be a good fit for a small child's birthday party, especially now that I see reviews about this company's no shows. read more

Imagine renting an inflatable, telling your kids and your kids' friends to bring their swimsuits to have fun ... only to have no inflatable water slide arrive at the party. Sounds awful, doesn't it? That's what happened to us - crushed youthful dreams and all ... Our family rented a large water slide inflatable for my nephew's party, but Jump Around never showed up and also never called. When we called to inquire when they would arrive, they gave excuses and said they'd be an hour and a half late - after the party was scheduled to be over. We demanded a refund. My wife reviewed them here on Yelp, after which time the owner of Jump Around made a bogus Yelp review against our 5-star business - and he's never been a client of ours!! Poor customer service, bad business attitude and obviously vindictive as well! TERRIBLE. read more

Jump Around Party Rentals - This is the owner's bogus, retaliatory review for leaving a review of his business. - Party Equipment Rentals Near Me - Round Rock, Texas

Only giving them 3 stars because their communication is so bad they don't respond to calls or texts. They text you the day before letting you know when they're dropping off and in my case it was too early for my venue and I tried to call/text and let them know but no answer. I almost thought I was getting scammed but thankfully they brought everything but they didn't set up!! Which was communicated to me that they set up the tables and chairs. So last minute had to gather a group of guys to come help me set all the tables and chairs before my event. Pick up was smooth. But overall okay experience I would use them again if needed but they really lack communication read more

BUYER BEWARE: SCAMMED our charity event out of money. Game trailer didn't work for the entire two days of the event, leaked gas spilling fumes into the air, and overall cost me money on top of the rental. The Rock Climbing wall was late and overall an utter disappointment. I have been trying to get in contact with them for months and have been lead on with false promises. Among other things, they completely ghosted us after I confronted them about it. Will never let them live it down. They DID NOT refund or money or even ask. There are plenty of other inflatable rental companies in the area, I would use those. read more

Jump Around Party Rentals - Party Equipment Rentals Near Me - Round Rock, Texas

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Updated to state that the owner of this business William Gann tried to post a false Yelp review to our own personal business Yelp page because he is immature and vindictive. Dear Mr. Gann, THIS is why you take care of your customers. I recommended your company to my Sister because we had booked with you TWICE before. You must have cared more about your customers when you first got this business off of the ground here in Austin because WOW has your perspective on quality customer service changed...for the worse...as time has gone by. I recall that the first time we rented from you we received stellar service, but the second time around your driver was LATE, I had to call...AND the bounce house he set up and left us was FILTHY, sticky, trashed out and stunk of mildew. I had to clean it MYSELF for half an hour...45 minutes before my sons 5th Birthday Party! YOU yourself refunded the money to me at THAT time and apologized profusely. I'm absolutely appalled that we gave you another opportunity to get things right and keep our family's business and not only did you NOT recall the previous TWO bookings at this same address, but TWO of the three times we booked with you we were treated like throw away customers...instead of repeat business. I don't know how you still own a company like this being so completely unprofessional, unorganized and tacky. Good riddance! Michelle Kilgus read more

BEWARE! If you cancel due to weather they will NOT refund you! Even if you give them 3 days notice. NEVER pay the full amount if you decide to use them. That compounded my losses to almost $500. The best you will get back from them is some sort of voucher good for a year that THEY keep tract of. You hope. They will tell you that it is in the agreement you signed yet it conflicts with their cancelation policy. READ THE FINE PRINT or you could be a victim as I was. This type of business practice is predatory and completely inexcusable. read more

We had a wonderful experience with Jump Around Party Rentals. We had a last minute birthday party for my toddler son and we needed a company that had availability the very next day. William worked us into their already booked schedule and made it all happen! They came an hour and a half before the party started the next day and set everything up (including 50 feet of water hose to get the slide going) Then they come and take it all down...no work on your end whatsoever! There were several kids ranging in age from 2 years to 15 years old as well as adults. We rented the 15' red double waterslide and it was the MOST fun we had all Summer long. Kids as well as adults had a blast! Best money spent on kids' entertainment to date and great company to work with! Thanks so much for making it happen for us so last minute! 5 Star Service and would recommend to anyone without hesitation. read more

Jump Around Party Rentals - Party Equipment Rentals Near Me - Round Rock, Texas

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My department has dozens of events every year and we have gone through many different party rental companies throughout the years. We started renting our bounce houses and waterslides from Jump Around Party Rentals 2 years ago and we absolutely love them. I can honestly say we will never have to go through another party rental company again. Brandy is so helpful and has an amazing group of guys that deliver the rentals and is always on time. I nightly recommended Jump Around Party Rentals! read more

I DO NOT recommend this company to anyone! I made a reservation a week ago and need to cancel it due to the weather. Mind you the event is 2 weeks away!! They refuse to give me my deposit back. I have not signed a contract. I contacted my bank and was able to get the money refunded back. It's sad that they are that desperate and hard up to keep someone's deposit. Also this company charges a 65$ delivery fee which is a complete total rip off. Even though they claim their office is here in Austin their warehouse is over 40 miles away so they charge you a 65$ fee what a joke!! That's shady as hell right there!! They don't care about customers only money. I recommend you find another company that is cheaper and actually cares about their clients!! read more

Made a mess out of my neighbor's yard by backing their huge truck up in their grass and then lied about it on Google reviews. I saw them do it and "attempt" to fix it. Looks terrible. Take ownership of your mistakes and don't blame the customer. I won't ever use your services. read more

They lie, hang up the phone and curse me out....terrible service by owners and if you pay with a card you get charged 30% more they just want cash. They advertise that the equipment is clean but it is not and they leave the equipment for you to put up with no instructions they owner and wife when brought up with the facts just cursed me out and hung up. Never again read more

Jump Around Party Rentals - muddy chairs by jump around rentals - Party Equipment Rentals Near Me - Round Rock, Texas

We rented a large water slide for a church event. The staff who delivered and picked up were wonderful! It was a very hot day and they did not complain. Our students enjoyed everything! read more

We had a blow up slip and slide delivered Saturday for my son's 10th Birthday!! It was so much fun, we all got on it. Service was great, professional and prompt. read more

Customer and safety are last at this company. The driver arrived and set up our daughter's bounce house without regard for its appearance. I deflated the bounce house and aligned the frozen sign attached to the front. Two anchors were placed on two corners of the large bounce house. Winds are dangerous and known to carry bounce houses that are not correctly tethered to the ground. This is a very dangerous proactive. When I asked the driver about the stakes he said he placed two and did not plan on adding more. For the the safety of children this company should be avoided. We ordered 18 chairs and three tables. Our driver delivered 13. We realized the mistake a few hours before and five other chairs were delivered in time for the party. Again there is a lack of attention for detail by employees. Our rental was until 4 pm. Families and their children were enjoying the party when the delivery driver arrived and begin dismantling the bounce house before 4 pm. The driver failed to check if children were in the bounce house before deflating. I reflated the bounce house and checked if anyone or their items were left inside. The children's balls were still in the bounce house. I expressed my concern to the driver and he was dismissive. It was extremely embarrassing to have guests help remove decorations from the tables as they were taken before the rental time. Find yourself a better company. There are plenty of good ones that have respect, integrity, and care about their customers. read more

This was our 4th year renting from Jump Around or their other company name, Sandies Bounce Houses. We rented the same bounce house we rented previously. We also paid in full at the moment of reservation to make sure we would receive the bounce house rather than pay the remainder in cash. The day of the party, the house arrived 45 minutes before the start of the party but within the reservation time so we were not concerned. However, upon inflation of the house, a 2 foot long tear was discovered inside the house next to the stairs to the slide. The young men delivering the house felt like we could "make it work" but we were unwilling to risk it with four 3 year olds. They called management to figure out what to do and in the process learned that a voicemail had been left with the company that the house had a tear that made it unusable but they had forgotten to tell anyone. The delivery folks took the house away to replace it and arrived with a second house almost 45 minutes into the party begin time and after required delivery. Once inflated, we discovered the entire house was soaked so we spent another hour using every towel we had to dry it off while the delivery folks watched us. Through several attempts to make it right with the company, we were rebuffed. We filled out the survey they sent requesting a call back. No call. We also called and left a message, no call again. Finally, we began emailing with their management only to have that trail run cold. We are beyond disappointed that a company would treat us this way being 4 time repeat customers who came from a recommendation from another repeat customer. read more

I rented a margarita machine at the last minute and their website offered online visibility of their available stock - hard to find! Once I ordered, I got quick and helpful information from the office and the veteran that showed up at the house to help me learn how to use the equipment was fantastic - patient, thorough and efficient. We had a great party for my daughter's graduation and he contacted me to let me know he was on the way to pick it up - great customer service and quality equipment - can't ask for more than that - I will use them again! read more

Fast set up. Professional. Enjoyed the tropical bouncy house. Price was competitive. Use these guys for all central Texas parties.

We rented a slide for a birthday party. There was an issue with the way the slide had been tethered to the ground and when I called to explain it I was told by the owner that the crew who set it up would be right back over to fix the problem. The crew never showed up nor did we receive a phone call explaining why they were not able to come back to fix it. We had to fix it ourselves; otherwise it would have been unsafe for the children to slide. When I called the next day to talk with them about it and find out why they never came back to fix it, one of the owners kept talking over me. She said she would discuss some kind of discount/partial reimbursement with the other owner and get back to us but never did. It was a fun slide and the kids enjoyed it. Wish the rental experience had been better. read more

These are the only guys I use when I need a bounce house, cotton candy machine, margarita machine or obstacle course. I have used them 5 times for the parties I throw in my neighborhood as the events chair. Customer service and rates are great. They are always very accommodating. I highly recommend. I have them coming out for our Halloween party next week. Thank you William! read more

Jump Around has done two parties for me. In both cases they were on time and over-delivered. William was responsive and gave great recommendations and made everything easy. Great Job!! read more

We recently used Jump Around Party Rentals for our daughter's birthday bash. We searched a lot for insured companies and found that most were not. Additionally, Billy was beyond helpful and went far beyond our expectations. Punctuality and customer service is definitely his focus. read more

Love the request quote button from yelp - Jump Around responded within the hour of my email and we set up a drop off/pickup time that same day. And that is all I did - they drop off, set it up and break it down. Super easy and appreciated the extra time we had with the waterslide. I had 7 little girls and 2 teens sliding off the Big Kahuna - EVERYONE had a great time. It made the birthday party - Thank you Jump Around! read more

They were professional, punctual, polite, and my daughter loved the moonwalk. Definitely recommending them to other people!

William has always provided great service and products in the 3 years - sometime last minute. Great value for price - delivery and set up always on time. Moon walks and slides are always clean with no rips. Even have them do school events where my kids attend. Will continue to use them for all of our party needs. read more

Jump Around Party Rentals is the best! Soooo accommodating! I needed to make a last minute rental for today and just called and they were able to help me! Brandy was so sweet and helpful and just had the best customer service. Within 5 minutes we completed booking the rental over the phone and she asked the guys to add my combo bounce house rental to the truck for delivery right then. I can't say enough but they are AWESOME! With great prices. read more

I am very impressed with this company. They have always worked with my schedule and even allow overnight rentals. They have always had superb customer service and are always willing to work with you, They are always punctual and very professional. I would recommend them to any and everybody. read more

Defiantly will be doing business again. They was able to accommodate our large crowd. William was very nice and worked with us on the price. Thanks again Jump Around Party Rentals! read more

Ordered a last minute bounce house and what we got was a mess. Their website states they are cleaned and disinfected for each rental but that was not the case with the bounce house. We appreciated that they accommodated us so last minute but not even a courtesy call or email letting us know it would not be cleaned. When I reached out to them they day of the delivery, they responded then next day and weren't the nicest. I also thought the delivery fee was ridiculous as they are an "Austin" Company wasn't sure why we were being charged such a high delivery fee when we are also in Austin then I noticed their invoice said they were in Florence. Either way, sad to say we won't be using them as we do like their selection of items. read more

I have tried contacting them 4 times to book a bounce house for my son's birthday party - called twice, emailed twice with NO response. Very disappointed since it's the only place I can find with the bounce house to fit our theme. DO NOT RECOMMEND. read more

Tried to confirm reservation the day before party, called and lvm. Couple hours later still no call back. Tried again and no answer. Morning of party tried to call again no answer. Still no response 1 hour before the party. Decided to call another company in a state of panic, which they were barely able to make in time for 11am party. Then at 11:45am Jump Around showed up and my not so happy wife told them to leave. Terrible communication and no response. Would reccomend going with another company and avoid the stress. read more

Confirmed a bounce house for a party, but the owner accidentally brought the wrong item. He offered to return with the correct item, and left. About 15 minutes later he TEXTED that he could not make it back. Would not pick up the phone nor return calls. Left me without a bounce a few hours before a party. Not sure you can get any worse customer service. Do not waste your money or time if it's important that your event be successful. read more

We used Jump Around Party Rentals this past weekend for a 15x15 Disney Princess bouncy house. Found a great deal online and called Thursday looking for availability on Saturday. The owner was very responsive and easy to work with. Prices were the best I could find in town. The polite guys delivered it on time and picked it up the next day as promised. The equipment and bouncy house were in tip-top shape. Next time we throw a party at the house, I'll definitely contact Jump Around again. I highly recommend them! read more

Please DO NOT USE this company. We booked a bouncy house slide combo. I called twice to confirm our rental and they did NOT show up and have still not returned any of our phone calls are messages. The prices may be a little cheaper but certainly NOT work the heart break of not having what you promised your child the day of their party. I am really disappointed in the unprofessionalism of this company. read more