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    Freedom Healthcare

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    Centerpoint Medical Center

    Centerpoint Medical Center

    1.0(3 reviews)
    0.9 mi

    To Whom It May Concern, I am writing to formally report the…read moreunacceptable care, medical negligence, and abusive treatment my mother, experienced at Centerpoint Hospital. My goal in sharing this is to ensure accountability and prevent any other family from suffering such a traumatic experience. My mother arrived at the hospital via ambulance exhibiting clear symptoms of a neurological emergency: she was unable to walk, had numbness on both sides of her body, and was struggling to speak. Despite this, the emergency room staff failed to conduct a stroke assessment entirely. Instead, they misdiagnosed her with "dehydration." The staff intended to discharge her in this state, and it was only due to our persistent advocacy and insistence that she be admitted that further testing was performed. These subsequent tests confirmed that she was, in fact, suffering from multiple mini-strokes on both sides of her lower brain stem. It is deeply alarming that the hospital staff was prepared to send a stroke patient home, and I am now deeply concerned that we are being billed thousands of dollars for the incorrect diagnosis and inadequate care provided during that initial assessment. Furthermore, during her stay, the nurse assigned to her care was physically and verbally abusive. This nurse refused to assist my mother in getting to the bathroom, forcing her to attempt to move while physically unable to do so. The nurse was verbally abusive, repeatedly accusing my mother of being a "drunk" or "on drugs" and claiming she was "faking" her pain while forcibly removing her clothing. When my sister and I attempted to advocate for our mother, the nurse was hostile, rude, and continued to glare at us from outside the room. We requested to speak with hospital management multiple times regarding this behavior. While we were repeatedly promised that someone would discuss the situation with us, no one ever appeared to address our concerns. The fact that my mother was treated with such cruelty and professional incompetence during a life-threatening medical emergency is completely unacceptable. We are demanding: 1. An immediate investigation into the conduct of the nursing staff and the emergency department's failure to follow standard stroke protocols. 2. An official amendment to my mother's medical records to accurately reflect her condition and the failure to diagnose. 3. A full review and adjustment of all billing charges related to the misdiagnosis and the negligent care provided. We expect a prompt and formal response regarding how you intend to address these serious failures.

    This is a review for the Er centerpoint on 23rd. I went the today at 2:30 in the morning, the only…read moreperson there was the security guard and heard him call to the back and they said I would have to wait, with no one in the parking lot or lobby. It you have an emergency don't go there. I would hate to have my life depend on that place.

    Freedom Healthcare - medcenters - Updated September 2026

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