Now called Raceway Nissan, I had an extremely good experience with purchasing a new Nissan Rogue from this dealership. It started with the super friendly receptionist, Phyllis, who welcomed us and offered us bagels, crumb cake and coffee. Nice start to a good experience. They assigned us to our salesman Jim who was professional and friendly. When I told him what I was looking for in the Rogue, he knew exactly what SUV I was interested in - all black. So he set up a test drive and away we went. There was no set test drive route so I got to drive anywhere I wanted to test out this awesome new vehicle. This Rogue was the Midnight edition and man she was sweet!! Got back to the showroom and decided I wanted it. We then went to speak with Carl, the finance manager. What a character!! We never laughed so much and he was super efficient and professional. They let me take the car home that day and we returned the following day with a bank check for the deposit. Oksana gave us a very informative overview of the Rogue's features and was sweet and professional. Overall an excellent experience with nothing negative to say! I don't get all these bad reviews and I'm thinking they are fake. This is a super clean and professional dealership and I highly recommend it for your car buying needs. Oh, and the bagels weren't too bad either!! read more

Life is FULL of unexpected silver linings. I recently got rear-ended in my Rogue for a second time! (The first time I didn't even have the car long enough to make my first payment!) This accident kept me deep in my gratitude for life , but insurance declared the car a total loss. Loss is so hard, and if we're speaking metaphorically here, if there's anything this past year taught me, it's that with great loss comes with new beginnings. Sure these new beginnings can be lonely, and scary. But they can also show you how beautiful life can be. Perspective and mindset is everything. Thank you John Pearce and Benjamin Martinez of Freehold Raceway Nissan for taking this experience of loss to a new level. With total loss, you don't have much time to shop for a vehicle! With the help of my rock, and hero Rob, my brother, we were met with empathy, care, concern, and excitement all in the most appropriate of times. We told them what I had, what color I wanted and specified that I didn't want to lose any features. I never thought I'd be able to upgrade at the same time! This was by far the quickest, easiest transaction for a car I've ever experienced in life. If you need a new car or even want to upgrade what you have, John and Ben are your go to's for a beautiful line up of Nissan vehicles. John said I'd feel like a queen now, and he's sooo right! You don't have to be a passenger princess to feel good driving a new car! It's the beginning of a new era with this beauty. Can't wait to pick a name and see all the adventures I get to experience with her! Do you name your cars? read more

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The restrooms and waiting areas are immaculate. We walked in and saw Victoria, she was professional and helpful, in the beginning. We had a child with us, the process was long and the little one was getting antsy. Victoria went to speak to a manger and we decided to get out and asked for a call back for the sake of the little one. Hours later, we never received a call so we returned. Apparently Victoria was gone for the day and we were partnered with Will. Will was extremely professional. The management team would not work with us on any discount while 3 other companies gave us fantastic offers, 200-300 (monthly) below lease price with a low down payment. We were mostly upset with no call back and having to return to provide the same information, total waste of time. If you don't want a deal, shop at Freehold Nissan ! read more

have a battery issue with our 2024 nissan kicks battery went bad was told by raceway nissan that battery was not covered...had AAA come to our home and replace the nissan battery with a AAA battery. the AAA battery has now died. AAA came to house again jumped our battery and diagnosed the problem as a charging problem. brought car back to nissan they diagnosed it as a bad battery and that alternator was charging. nissan wont replace a AAA battery. now i am bringing home our 2024 nissan kicks with no satisfaction from nissan. we later found out from nissan that the battery is covered under the warranty and that we received bad information from a nissan employee and that they still cant replace our dead AAA battery and that is up to us to deal with nissan and/or consumer affairs. NOT HAPPY WITH RACEWAY NISSAN FREEHOLD NJ read more

terrible they lie not honest don't let them rep you off .. brand new car after 20k miles they wanted to replace brakes ! read more

Wanted to sell me $1,722 of unnecessary repairs. They wanted to change me for new wiper blades. I HAD THEM CHANGED LADT MONTH. Total incompetence read more

bait -n-switch. we walked !unethical business practices. Buying a car should be a pleasant experience not stressful. The feeling that you're being taken is not a good one. Needless to say, we left without a car. This is the second time with Raceway Nissan that buying a Nissan car , or attempting to buy one that the manager came out to yell at us, because we were attempting to make a deal . We are senior citizens, a protected class. We should not have to have experienced this. read more

This review is a bit old (several months), but nonetheless it is factual and hopefully helpful to my fellow Yelpers. Also, hopefully appreciated by the business. This dealership is out of my way, but they had some availability on the weekend and I was over due on my scheduled maintenance. On arrival, I was greeted immediately with the typical Jersey welcome from the lady manning service counter...LoL, you know what I'm talking about!! She was friendly and helpful, behind that tough exterior. The place was clean and orderly. They took my vehicle in and quickly started working on it. They also completed some other services while it was getting worked on. Overall, they did a great job and will keep them as my backup...since it is a bit farther than my primary dealership location. read more

Horrible! Bait and switch! Do not waste your valuable time. I am shocked this place is still a real Nissan dealer with their dishonest ways. They added $3,500 on top of the advertised price that we drove 50 mins to test drive with my family. read more

Worst Nissan dealership and service dept. I got ripped off by a basic oil change. I changed my oil after 5000 miles on my 23 Rogue. Just 6671 miles on my car I began to lose wind shield fluid. I opened the hood checked the oil and it was black, then I noticed 3 of the fluids are low. The yellow one it was below min level and the blue one below min. Also the windshield fluid was low. How could this be just driven 1600 miles. I noticed they didn't give me a car wash either. No wonder there is no one there servicing their car. The stupid employees were playing with their phone. Don't ever go there again read more

I when to get service in this dealer parts of my car were broken and stolen from one of their employees first it was my tires stem caps I when there because my tires were low on air they did the service and they never put the stem back on tires I let that pass I told my self is not worth complaining about that and I got new ones .them first time I touch my car my self to change the cabin filter and guess what it was broken they said it wasn't them but my car only gets repairs done by them and they have the audacity to put it back broken and not replaced it I don't know exactly for how long is been like that but I got the car brand new from them and I always take Care of my vehicle you would think that because you bringing your car to the same dealer to do the service repairs they would take care of your vehicle ,but not they destroy it little by little so you can keep spending money after all is the principal that counts if they broke something replace it ,don't put it it back like nothing happened.they should be ashamed. At this point I spoke to someone in the phone but because it is a recording line they didn't want to speak about it in the phone. I got there and they said they didn't broke it. who was it because my car wasn't touch by anyone else , they told me if I buy the part they do the service for free I don't even want them to touch my car again or check anything or open anything I spoke to the service manager and he was really nasty I explain that my car never got touch by anybody because I only come here for service but they didn't listen after all you live and learn . read more

Freehold Nissan - Auto Repair Near Me - Freehold, New Jersey

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Scam artists. I came in to buy my very first used car from a dealership and was very excited, that I found a used Nissan Sentra 2017 advertise at 11,495. I thought It was to good to be true, but low and behold when I went to the dealership my sales person Manjit Marker told me that in fact it was still available and at that price. I told him my budget was $12,000 cash and I wasn't willing to go above it. He then led me for test drives. Then I get the bill he writes up while were in his cubicle. Now apparently the car costs $11,995, because I wanted to pay cash. I got a TLP charge of $ 499.98, A dealer prep charge of 1,895, a CERT charge 1,295. So my total purchase came out to $ 15,684.98. Then after my total in his itemized copy The bill keeps going..... a Doc fee $ 699.98, a Tax fee $ 1,085.50. a NON TAX FEES $ 300.00 THE TOTAL CAME OUT TO $. 17,770.47 !!!!?!!!!?. The manager Joeh Moore verbatim said "what did you expect, everybody pays those fees." Well Joeh I expected the manager to never speak to a customer like that under any circumstance, I expected to be treated with honesty, I expected to be treated with respect, I expected you nor your sales associate to waste half my day knowing I couldn't afford $ 5,000 extra dollars added to the car I wanted, knowing I was paying cash.....which I made it very clear in the beginning what my budget was. VERY BAD SERVICE WOULD NOT RECCOMEND THIS DEALERSHIP, THEY LIE AND THERE MISSION IS TO GET OVER ON YOU. Never been so disgusted with customer service in my life. I would give negative stars if I could, I've called two other dealerships that at most added 1,000 $ for tax purposes and documentation only. I'm so disappointed in them. JUST PLEASE TAKE A LOOK AT THE ITEMIZED BILL AND WHAT WAS ADVERTISED ONINE. ....... YOU'LL NEVER GO THERE EVER. PLEASE SAVE YOURSELF time, money and aggravation.The dealership I wound up buying my car from today, because Nissan obviously didn't get my business, even made a copy of the bill drawn up when I showed him!!!!! He was shocked and didn't even know what some of the chargers were.! just what a foul job Nissan shame on you.!! read more

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Shame on you Freehold Nissan! Took my daughter's boyfriend there last night after going on Saturday as well and negotiated a deal for a car for $14,500. He's 21, good credit, a 4.0 engineering student, and was approved to get a car on his own. Upon getting ready to sign the final paperwork, for the 2017 Nissan Altima, they added $2400 in fees!!! They said that they were for doing a 176 point inspection and were standard. After the guy tried over talking me several times and refusing to let me see what work was done on this 23,000 mile car that would warrant this charge, he finally gave me the report which showed that NO work was done to that car as shown in the photos below. Oh and in addition, they tried to make the price of the car $15,500 even though this was already negotiated with Steve Bayard, the salesman. What scumbags to try to take advantage of this college student or anyone for that matter. I mean when you sell a house and fix it up before selling it, you can't negotiate a price and then get to closing and then say oh by the way I painted the whole house, now you owe me an additional $240 Oh and so you used my photo that I took of the paperwork where you tried to scam us and charge $2500 for things you didn't repair...class act read more

MY OPINION : WORST DEALERSHIP I EVER DELT WITH ! I will never go back there or buy a car from them , or recommend anyone to do so !!! Was there 3 summers in a row while I was under Warrenty & they were unable to fix my AC NOW I'm out of Warrenty and they want to charge me . 3 years in a row they were unable to fix it and all they did was fill it with Freon which didn't fix the issue & promised me not to worry & now it's a whole story I THINK THE SERVICE SUCKS & DONE WITH THIS DEALERSHIP ! With an update that this same dealership is a disgrace too elderly people !!!! They are scammers & thieves in my opinion !!!!! Horrible & buyer beware !!!!!! read more

Talk about highway robbery! I purchased 2 2023 Nissan Sentra's in June 2023 and me and both of my son's were told free oil changes for 2 years. Guess what? Its a bullshit story lie. Stay away from dealers and owners like this. They need to be accountable for what they say and offer. read more

I would describe this dealership in one word - BROKEN. I traveled quite some distant to test drive a car they were advertising through Autotrader.com. I had several conversations through their internet chat team and then their internet phone team. They confirmed everything I was questioning and as long as the car was the car I was looking at and had inquired into, this was going to be a cash deal. I drove all the way to the dealership and asked for the salesperson Melissa who I had been talking to, just as she told me to do. Sadly for this salesperson (Melissa), she got run over by someone else in sales by the name of Oksana. I told her I was already working with Melissa and wanted to continue my dealings with her. I run a very large sales organization and have a profound respect for salespeople and a huge distaste for salespeople that will run over their teammates in order to steal a sale. That being said, I have no choice in controlling how this company runs its business so now I had a new salesperson. BTW, Oksana never even greeted me, introduced herself or any of the other Step 1 rules of sales. I explained I was there to test drive a car I had found online. She asked me for the information on the vehicle and she found it in their inventory. She then stood up and told me and my wife "to wait right here." When she returned she asked me to prove to her the price I had agreed to so I showed her the email I had received along with the ad that was currently running. She said that they don't do business with Autotrader and that price wasn't correct. I said, that's not my fault, it's their problem to deal with. She never apologized, she never acted like she cared about the mistake. She just told me to once again, "wait here." She brought her manager over (at least I assume he was a manager) but he was just as uncaring as Oksana. I told him his dealership was a absolute mess and if Oksana worked for me, I would fire her. I told him their entire sales system was broken and he replied "I know." Never did he try to make right on the problem. Needless to say, I took my wife and my checkbook and left. Something that should have been the easiest sale that day ended as a bad review on Yelp. I would strongly suggest staying away from this train wreck of a dealership. Nissan is clearly desperate if they continue to let this company represent their brand. Where's there's smoke, there's fire. If their sales department is this broken, I'd be afraid of what life is like, in service. These are the people that give consumers their distaste for buying cars. Very sad.... read more

The good - Clean, well lit showroom, Clean lot. Sadly, that's all they have going for them. Went to look at a pre-owned car listed online at $12,900. Did the test drive and was ready to talk numbers. Salesperson came back with a breakdown of the price: 12,900 + 2,500 "dealer prep" before the very high 600 dealer doc, 400 "window etching". Previous dealers I've dealt with are 3-400 Doc fee, the "window etching" on a pre-owned is a joke and I've had it removed from every previous purchase, but the 2,500 "dealer prep" is the biggest line of crap I've ever encountered at a dealership. And if you had to put 2,500 into the car in order to sell it with 43K miles, pretty sure I wouldn't want to buy it. How anyone would buy from this place is beyond me. read more

My experience with Freehold Nissan went well, it wasn't the smoothest but everything worked out in the end. I called ahead to set up an appointment to see a specific car. I did a trade-in for a Certified Pre-Owned 2017 Nissan Maxima. My dealer, Brad took down the information on the car I was trading in and asked a few questions about what I'm paying, what I plan on paying, and my interest rate. My uncle, who has experience in the car dealer business, and I waited some time before Brad returned and he sent us to Monik, the financial advisor with no negotiation. It was a little odd that we didn't negotiate with the dealer, but we did our negotiating with Monik and his higher-up. Monik offered excellent service. He didn't rush us into anything, he listened to my Uncle who did most of the talking, and he was able to close the deal giving me great value for my trade-in and even cutting the listing price of my new car. *BEWARE they do charge quite a few fees on top of the fees that are necessary when financing a car, but even with my Uncle who knows the game, we weren't able to work our way out of those fees which is why they cut the price of the car. Further, Monik went above and beyond with handling a separate situation regarding a refund on a payment I made on the vehicle I traded in after purchasing the new car because I was notified the payoff wouldn't be sent in time before my next payment was due. There was a lot of back and forth, the process extended longer than expected and he probably got annoyed with how many voicemails I left lol but when everything was gathered, Monik was able to take care of what I asked of him respectfully. I recommend this dealership, but I would just give a heads up to know how to negotiate and know the numbers that come with the purchase of a car. Good luck! read more

Freehold Nissan - Auto Repair Near Me - Freehold, New Jersey

avoid this dealership. The reviews are fake they incentivize good reviews with promises of gas fill ups and oil changes. This dealership is not where you want to buy a car from. They lie, scam and make fake promises. I bought a brand new Nissan from this horrible dealership. They insisted that I give them a certain review online to have the perks that come with buying a 2024 Nissan with 200 miles. I refused and gave an honest review. once I gave the honest review of the sales and finance people's methods my bumper to bumper warranty and services that came with the purchase of a brand new car disappeared. But I have my whole service package from when I purchased the vehicle and everything is documented. I have reported this dealership to Consumer Affairs, the Better Business Bureau, Nissan corporate, I have also hired a lawyer. This dealership should be out of business. I'm trying to save hardworking people like myself from scammer tactics that look to harm consumers. read more

Be very careful with this place Freehold Nissan, now known as Raceway Freehold Nissan ! While my vehicle was in their possession at Freehold Nissan under the responsibility of the advisor Tyrell and his manager George Polzer, My vehicle sustained substantial damages between May 23rd - May 25th, 2022 caused by a rat that infiltrated the engine compartment inside the hood of the vehicle causing great damage to my property which caused the vehicle to have a complete lack of torque and acceleration along with strange noises when accelerating, not being able to switch gears with the paddle shifters, causing the engine light and several other lights to pop up on the dashboard when I came to pick up my vehicle the 3rd time at Freehold Nissan on May 25th, 2022. .Defendant Freehold Nissan, now known as Raceway Freehold Nissan along with the managers George Polzer, and Micheal Belcuore, alleging violations of state Unfair and Deceptive Acts and Practices (UDAP) statutes the New Jersey Consumer Fraud Act (CFA), Negligence, New Jersey Lemon Law, Magnuson-Moss Warranty Act, breach of contract, negligent hiring and supervision, Defamation, emotional distress, breach of implied warranty, and misrepresentation or fraud.. The Plaintiff claims that the Defendant engaged in deceptive and unfair practices related to the repair and maintenance of the Plaintiff's 2019 Nissan Altima SR causing financial losses, damaged property, emotional distress, and unlawful detainment of Lucas's property for over 12 months. Negligent Communication: Freehold Nissan and George Polzer, as representatives of both Freehold Nissan and Raceway Freehold Nissan, negligently failed to communicate essential information regarding the transfer and location of the plaintiff's vehicle. The failure to respond to the plaintiff's phone calls and messages, as well as transferring the plaintiff to voicemails without addressing his concerns, demonstrates negligence in communication.Withholding Documents: Freehold Nissan and Raceway Freehold managed by George Polzer, , unlawfully withheld important documents related to the plaintiff's vehicle, denying the plaintiff access to necessary information, such as service records and billing details. The refusal to provide documentation despite multiple requests demonstrates an intentional act of withholding information.Violation of Consumer Rights: George Polzer, violated the plaintiff's consumer rights by failing to provide accurate information about the vehicle's status, denying access to service records, and refusing to disclose billing information. Breach of Contract: The defendants failed to fulfill their contractual obligations by not returning the plaintiff's vehicle and denying him access to it. Negligence and Professional Misconduct: Freehold Nissan, now Raceway Freehold Nissan, and George Polzer, in their professional capacity as representatives of the defendants, exhibited negligence and professional misconduct by failing to address the plaintiff's concerns, withholding necessary information, and neglecting their duties as service providers. The defendants' negligent and unprofessional behavior caused harm and loss to the plaintiff. Conversion: The defendants Freehold Nissan, now known as Raceway Freehold Nissan, unlawfully withheld the plaintiff's vehicle, depriving him of his rightful possession and ownership. Violation of New Jersey Consumer Fraud Act: The defendants Freehold Nissan, Raceway Freehold Nissan,, as well as their managers George Polzer and Michael Belcuore, violated the New Jersey Consumer Fraud Act by engaging in deceptive, fraudulent, and unfair practices against the plaintiff. These are not even half the facts but I'm putting it up here to make sure no other human being goes through such a thing with this business. Protect yourselves and document everything that you do with this business and their staff members. This is not a business you can trust. It has been over 14 months now and I still don't have access to my car and they don't tell me where it is and they keep ignoring me as a customer. . read more

Went into look for a new car to buy with my wife. Was not greeted at door by any receptionist, but We decided to look around. Almost all the sales person were free with exception of one who was attending to a customer. We even made eye contact with a few of the sales persons but no one acknowledged or asked if we needed assistance. So after some time we decided to leave. On the way out there was a receptionist by the door and she asked if we needed any assistance. I politely told her we been here for almost 20 minutes but it seems like no one wanted to help or want to sell a car. So we left. On a positive note I didn't get a free cup of coffee from the Java machine. I'll go back to my old Nissan dealer in Edison. It's a bit far since I moved to Freehold, but Monica always takes care of her customers. read more

went to buy out our lease and they want to charge us $6000 over residual value! scammers!

Went to get service done on my recently purchased certified car. Bought as is but they tried to scam me out of $900 dollars to fix my AC. They said I had a hole in the bottom of my car by a stick but there my other mechanic saw no hole. Forgot to bolt the engine shield back onto my car and had to come meet me on the side of the road. Told me I had no freon in my car but it was completely full. Either their mechanics are untrained or who knows what. Find someone else!! read more

Freehold Nissan - Engine shield that was forgotten to be bolted back on - Auto Repair Near Me - Freehold, New Jersey

Returned a car with final inspection they still have not reported the return to nissan finance. I keep getting calls from nissan finance.

Service for the car was ok but really ticked off that when paying we were charged 2.65% for using a credit card. Really? I can understand a mom and pop shop passing on the cc fee to the customer but a car dealer? Eat it man. Will be finding another place to have my car serviced. read more

These lowlifes took advantage of an old woman. They claimed they would pic up last payment and any damages if we got into a new lease. They didn't follow through and now there is a bad mark on my mothers Credit. Don't use this Dealer. read more

I took my Maxima in for service this morning. At the cashier, I was surprised that they wanted to collect a 2.65% surcharge if paid by credit cards. They advertise in their Service web page: Credit Card accepted (as one of the amenities), but they do not mention the surcharge. A shame! read more

BEWARE!!!! They made a deal with me on a new lease for a 2020 Nissan Rogue.. sales manager agreed to pay for my excess miles on my 2017 Nissan Maxima (which i leased from them) 4000 extra miles... i get a bill from Nissan for the miles. I go into the dealership and he acts like he has no idea what I'm talking about. That's my 3rd and last car I'll buy from Freehold Nissan and probably my last Nissan. read more

This place changed ownership and went totally down hill. We made an appointment during the pandemic we were assured social distancing would be in place. It sort of was but more than half the staff weren't wearing masks...Made us feel real uncomfortable..Left without a deal leased somewhere else. Will never go back therre read more

We called asking to see a car that we saw online and they said it was available. When we drove 30mins out of way to see it, they said had been sold earlier that day and asked if we wanted to see other cars instead. Classic bait and switch. read more

Purchasing the vehicle went smooth-ish with many hiccups but overall, not terrible. The real issue was the post purchase of the vehicle. This dealership is so unorganized that I continued to receive sales calls after purchasing a vehicle from them. Furthermore, I was informed that I would receive a call when my permanent tags are in. They informed me that it may take longer than usual due to the COVID-19 pandemic which is understandable. I purchased my vehicle in July of 2020 and it is now November of 2020 and I still do not have my tags. I called multiple times and they told me they weren't in because paperwork processing is taking long due to the pandemic. I called once more in November since my inspection is up and I need my tags for it to be inspected, and the sales person who answered the phone was the most inconsiderate man I have ever spoke to. Not even telling me his name, not asking for my name or the make and model of my vehicle to try to find a solution to my problem, he told me "sir, it's been 5 months. Why haven't you come in to talk to your sales rep." In which I mentioned that I call at least once a month and get told they aren't in. This sales rep continued to give my attitude and blame me for not driving the 2 hours to the dealership to check on my tags, even though I call every month. Please! DO NOT go to Freehold Nissan for your car needs. They are rude, a scam, and should not receive any business. I regret purchasing my vehicle there, do not have the same regrets as I do. read more

As far as salespeople... Very pushy! I had to take a shower after I left. This is why we buy on line.

I have been bringing my Nissan nv2500 work van here for service since I got it in 2015. I have learned to leave it for service and pick it up when they call. Every time I have waited for the van it has always taken longer than they claim by a minimum of 30 min. One time they comped my oil change. Which should have been free being the first service. Today I got out of work early. Decided I would stop for an oil change because I'm over due. It's about 20 mins from home.... pulled up gave the service adviser my info..... asked for an oil change and a new engine air filter. He said its probably gonna be 1.5 to 2 hours. I said I would wait because I'm out of work early and would have had to coordinate a pick up to leave it. He said he'll come get me when it's done. Okay so fast forward an hour and a half waiting. He comes out to tell me they only have one lift that can pick up my truck with all the wire and stuff in it. That lift is currently occupied and they are waiting on parts for it. Do I want to reschedule or come back. I said I will wait because I got off early and already have a hour and half invested. Fast forward another 30 minutes, he comes back out and tells me that he's gonna give me back my keys and I'll have to bring it back another day because the only lift that can pick up my van is being used. I was speechless. I was like well I got out of work early today and I'm not sure if I'll be able to make it back this week. That's why I'm here today. So I ended up just leaving after waiting 2 hours with no oil change and no air filter. Also no comps or apologizes. Unreal. Also I'd like to add that like I said I've been here a lot and they have a window in the waiting room that looks into the garage.... I've looked thru this window and seen my van on a number of different lifts over the years. It's also important to note that my van is currently very lightly loaded compared to its usual load. This is not the way to keep people coming back. read more

Every single employee that I've dealt with at Freehold Nissan were extremely rude and unprofessional. They act like children and make scenes with customers. Shame on them and I will never be shopping at Nissan again. read more

Manuel Rivera Manuel Rivera Manalapan. On May 24, I had my appointment with Freehold Nissan unfortunately, their sale tactic where outright disappointing. First they don't give you a clear answer without checking my credit they already had the numbers they needed to punch on the customers. When I question there tactic they became evasive and combative. I been a Nissan customer for over 25 years I always driven Pathfinder Because of the management culture at freehold they now lost a customer for life. Now I understand why just a good car manufacture is losing customers and lying off 200 employees. There aggressive tactics and behavior is an insult and disrespectful to consumer intelligent. read more

I purchased a vehicle from this dealership less than a month later the vehicle had transmission issues. I went back to the dealership to deals with the problem to vehicle. They told me that the car was sold as is but on the paperwork it stated that if car return less than 30 days with any issues they will take care of it. The dealership is now telling me I have to pay for the transmission or the labor. I do not recommend this dealership at all Horrible Service and a very rude sales manager does not Show respect to their customers and alot of attitude. I do not recommend this dealership for anyone you're better off going across the street or another Nissan dealership. read more

I drove from Virginia to New Jersey to Freehold Nissan on 29Oct. We came to an agreement on the price of the car and settled. I test drove the car, but it was raining pretty hard so I didn't notice some of the issues I encountered the next day on my drive home. I felt the brakes pulsating when braking from highway speeds. I tried calling my sales rep Bradley Foley that day and texted him. He texted me back about needing some additional paperwork. He neglected to address my concerns about the brakes. In addition, the car began making a rattling noise around the power steering pump region.  Please keep in mind this was a 2018 Certified Pre-Owned Nissan Maxima Platinum. I tried calling and texting Oct 30,31, Nov 1, Nov 2, and finally put a complaint in to Nissan Corporation. I asked to speak to the GM and was never put through to him. I left messages and emailed Bradley. I even recorded the noise so Bradley could hear it. I finally took it over to another Nissan dealership to get a diagnostic. They told me the rotors needed to be resurfaced and someone had put aftermarket pads on it. They said the rattling was coming from a bracket that was bolted down near the low pressure hose of the power steering pump. All totaled up, the repairs are going to cost over $700 to repair. The dealership's apathetic attitude and lack of respect to even give me a call is terrible. No one has even followed up even acknowledged the issues. They owed me a second key fob and I wrote the issues on it as well and still nothing. Again, this is a certified pre-owned vehicle. The customer service has been terrible. This situation has taught me a lot of valuable lessons. Picking the right dealership is on the top of the list. read more

Looked at a Tiguan that they've had on their lot for over 6 months. Wouldn't go down on price and added $3100 in extra fees (not including taxes). When we tried bringing them up they gave bogus answers such as "changing fluids" "detailing the car" "oil change". Sorry, all in all, those would cost maybe $800. Also, they wouldn't give us any print out of all the "stuff" done to the car. They were nice, I'll give them that, but don't add on $3100 of bogus fees and not tell me what those fees are exactly. And don't try to make me pay $2000 more on a down payment when I explicitly said I was not comfortable with that. Just be careful. read more

Greatest car buying experience I ever had! Jim Small & the rest of the staff were awesome! They were up front about everything! I absolutely love my brand new Nissan Sentra & I would highly recommend Freehold Nissan to family, friends & strangers! You will not be disappointed! read more

AVOID THESE CROOKS! It is truly unbelievable how bad the customer service is at this service center. They are worse than incompetent, they're crooks. I picked my car up and they tried to charge me for an oil change and tire rotation...... all of which is covered..... as I informed the snobby employee of that, she decided to look into it ( like maybe you should have done that before attempting to charge me, duh) . She grudgingly admitted I was right and fixed the paperwork. This is the second time I've had issues with them ATTEMPTING to charge me for what was covered. It is pathetic that most Nissan service centers in this area have terrible reviews as well, so not good pickings all around when your car needs to be serviced. AVOID THESE CROOKS. read more