we had the greatest experiencing purchasing our new Lincoln from Yvonne Bermudez. this is the fourth vehicle that we have purchased from her, and she never fails to give us the best service ever. We love Freehold forward and recommended to everyone looking for a vehicle to buy or lease the services second to none. read more

Kyle was such a wonderful and kind polite advisor/technician! My wife came here and today I dropped in without an appointment and two minutes later, he had my new NJ plates installed! Such a great guy - thank you, Kyle! read more

Freehold Ford - Service Center Entrance - Auto Parts & Supplies Near Me - Freehold, New Jersey

Who knew leasing a vehicle could be so much fun? Yvonne was the best. I was never pressured and feel good about the deal I got. Highly recommend. read more

"Holy shit...holy shit", that was my reaction to the test drive of my 2025 Mustang Dark Horse,,, that was coming from a owner of a Cadillac CT4 V Blackwing ...enough about the car. My experience at Freehold Ford was extraordinary.....their team of Nick Genovezos and Dennis Ippolito more than met my expectations. From the time of my initial telephone conversation with Nick I experienced a professionalism, second to none, and an attitude which was NOT overbearing. Wen I decided to purchase my 2025 Mustang Dark Horse, I knew from past experiences that I would have to sign an enormous of paperwork. Much to my surprise the Finance Manager, Dennis, made the chore enjoyable. I would without question recommend that if you are in need of a new or used car you visit Freehold Ford, Freehold...ask for Nick and Dennis. read more

Yvonne was my sales woman and she was amazing to work with especially in the stressful market of buying a car. She was out for my best interest, followed up and had great communication. Highly recommend freehold Ford and Yvonne.!!! Had been searching for a Ford bronco since May and she made it happen this December. Dealt with several dealerships and this one by far exceeded my expectations. read more

Freehold Ford service department are scumbags ... . So, I bring my van in for service as my brakes are grinding... they tell me no availability and I can leave my van and they will get to it ASAP. I'm 6 year customer and have had my van serviced as recommended (now, I'm sure I was ripped off with other services). Anyhow, i leave my van and after a week, and no call, I go down an question -what up! ...and the senior service guy( this guy is major lying scumbag and in time will be fired - for sure) Tells me the brake job will be $5400. Long story short i went to Certified Auto In Howell and Dave did an awesome job and certainly knows how to treat a customer...cost $950- and the van is perfect. Bottom line Freehold Ford are major scumbags and rip-offs - would never, ever thick about a purchase from those thieves. I just wanted to add to the post- I'm sure there are very good technicians and staff at Freehold Ford which I hate to group with some dishonest employees that unfortunately give Freehold Ford a bad name. But, that's all on the ownership who yet to call me. If I can help others thinking about a Freehold Ford purchase or service work by sharing my experience. Buyer beware- NEWS FLASH- FREEHOLD FORD ARE THIEVES!!!! read more

Went out looking for car since my lease is about to be up. Wanted to purchase. Went to look at this dealer and I got out of the car and my boyfriend and dad were getting out after me. I was looking at a car and the salesman walked right past me asking my dad and boyfriend how he could help. Hello?? I guess I'm invisible. I can't stand when the salesperson won't acknowledge me and will only ask questions to the male. read more

If I could give this dealership zero stars I would. I've been a customer for over six years and I've never been more disrespected by a business in my life. My car had been having problems since the first month that I leased the vehicle. They claim that nothing was wrong with the computer for three whole years until I started talking to everyone in Freehold Ford about getting my car fixed before the lease term is up. They have gone as far as saying, my car wasn't covered under warranty, even when the lease wasn't up yet and fought with me about it for 10 minutes and then realized that they were wrong. Make sure you check your registration because they gave me a registration that had a completely different license plate number and I was driving around like that for one year. I went in to ask Ford what had happened and how this information wasn't right on my registration, I asked to either be refunded or for them to fix the registration at no charge to me because I did pay for registration that wasn't even correct for an entire year. The owner decided to scream at me and say that we can't be doing this again, even though it was their mistake in the first place. They do not take any accountability. If you have a lease buyout, they will send you away because apparently it's not "worth there time" I was told by the finance manager Lonnie Sherry. Both Lonnie Sherry and John jr Morota have on different occasions screamed in my ear when they didn't get there way and I really do believe that it is because I'm a female and they think they can talk to me how they want. I bought my car at Larson ford in Lakewood, nj and they actually treat you like a human being. Tracy black and Robert made the buying process quick and painless where as freehold ford will have you waiting around for your entire day off, also at Larson Ford they don't tack on $15,000-$20,000 addendum if you are looking to buy a new vehicle (LIKE FREEHOLD FORD DOES). All I know is once you decline the warranty that freehold Ford offers at the end of your lease buyout. They will toss you out like a piece of trash. Disrespectful human beings, Ill will make sure my friends and family will never buy a car there and I will NEVER do business with them again. IF YOU ARE A WOMEN ESPECIALLY DO NOT GO HERE, I URGE YOU!! read more

I wish I could give 0 stars. I am so upset and disappointed on how I was just treated on the phone by the assistant manager in service. No customer service at all. I'm being told that they cannot get my car in until after my warranty expires and I will no longer be covered bc they r short staffed. Terrible. I regret buying a Ford read more

Had a pleasant experience. No complaints. Bought a Certified used Ford. Finance manager was amazing!!! Got a fair trade in for my vehicle. Sales rep was nice and kind. Purchased the soup to nuts warranties. Service, Nick, sweet and kind!!! Very helpful!!! No complaints!!! read more

Freehold Ford - Auto Parts & Supplies Near Me - Freehold, New Jersey

Awful. We bought Ford Escape from them and it was maintained through their service department. Complete transmission failure at 67,000 miles. They would not cover it by warranty. Close to $7000 to fix. My younger daughter almost died in the middle of the highway because the car just stopped moving. I would not recommend them at all, dealer or brand. Management does not care, they just want to sell you another horrible car. We will file a complaint against them in every agency. Possibly court. read more

Came here for my free oil change that you get once you buy a vehicle with them. Made an appointment the previous Monday for that Saturday and when your appointment time comes around you are in and out. All for free. Once I was here for a tire rotation as well and the lug nuts were stripping so they gave me a few for free. I'm in and out in under an hour. When I bought my car a little over a year ago I made sure to bring my own financing. I think that makes the whole process a bit easier and more transparent. read more

Kind helpful and the service department is honest! I wouldn't go to another Ford Ever!

I recently Had the Best Experience Ever At Freehold Ford on Rt 9 South. Was looking for a New Preused SUV this Lovely Young Man Named AJ greeted me and Understood my Wants. He also Understood i was Shopping around and patiently waited. After an Hour I returned and was Hooked on this 2020 Escape. He was beyond Pleasant. He sat and Conversed with me while the Final papers Were done. He has Taken the time to reach out to me and Check in on How I am Doing with my New SUV.. Each time i have reached out to him, he returns each call in a Timely manor. So anyone looking for a new or Preused Please don't hesitate to ask For AJ read more

Friendly and professional thru out the process. Salesman Michael G is great the finance guy Lonnie is very thorough and explained everything. The General sales manager Dino is the best!!! Overall the best experience buying a car ever. read more

I never imagined that with the pandemic going on. Freehold Ford would treat there customers 100% unfairly. The worst experience I ever had and was lied to about the used vehicle I just purchased. I would never recommend Freehold Ford to anyone buying a used vehicle. I was told directly to my face by the used car manager Mike Kellerman that everything was checked on this vehicle by them and everything was good so I bought the truck and after I had my diesel mechanic look at it 2-3 days later I found out that the Body Mounts were shot , The Radiator is leaking, the 2 front hub bearings are bad , the washer sprayed on the hood were broken and when you hit the washer fluid button the fluid sprayed all over the engine and finally the new drivers front seat they put in the truck the power button on the side of the seat is hanging out of the seat because all the clips are busted. Remember I was told to my face that the truck was checking totally and everything was good. FIRST LIE by Mike. Second LIE by Mike. I called him on Tuesday and gave him the opportunity to help me rectify this situation and he said to me on the phone that he would definitely get back to me and of course I never heard back from him. And of course the owners son john Merata who sits next to him i guess Doesn't care about repeat customers because I didn't get any calls from him either to help me with this very UNFAIR situation. I just can't believe that a company like Freehold Ford would treat one of there own neighborhood customers like I've been treated and they made good money on the sale of this vehicle. Totally UNPROFESSIONAL and Disrespectful especially to look at me straight in the face a right out lie to me and then ignore me after I called to try to resolve this problem. Be extremely careful if ever purchasing a used vehicle from Mike Kellerman and Freehold Ford read more

I can't say anything bad about the sales people here because sales people don't stay at a dealership very long. I've purchased 2 cars here and the salespeople were awesome. Unforunately they don't work here anymore. Know your trade-ins value and have your financing in order before you get here. Service however is a mess. The minivan I purchased here had a bad starter. I would occasionally have to smack it with a hammer to get it to work. One day it just wouldn't turn so I had it towed here. Of course they couldn't find the problem even though I told them what was wrong and asked them to swap the starter. They couldn't find anything wrong with it, charged me 100 dollars, and sent me on my way. Drive home, went to leave an hour later...starter was dead. Replaced it myself for half what the dealer was going to charge. I also purchased my F-150 here. I paid ALOT of money for it but it was exactly what I wanted. It rotted away after 6 years. When I went in to discuss the metal failure with them but they wouldn't even look at me. By the way, a friend of mine had the same truck that rotted away exactly the same way. This incident is the reason I'll never purchase another Ford. A different friend had a Ranger that the paint began peeling off. They did the same turn away/refuse to look at you move they did to me. He contacted Ford directly who ended up paying to have the truck painted. Funny thing...Ford sends me test drive certificates and car/dealer surveys every year or two. You can just imagine the survey I return on Freehold Ford! read more

I had an unknown problem with my car, and had to have it towed in. Mike in service was great at communicating the issues, and working with my independent warranty company, as well as Ford, to get everything fixed. It's now been a month since I was there and the car is still back to as good as new. I would definitely use Freehold Ford again and highly recommend them. read more

Bought many new cars in my life, It's always 2 to 4 hours of haggling and work to get what you want. But not this time. It was the first time I went to freehold ford They were recommended by a good friend. When we got out of our car we saw a few of the F150 on the lot that we wanted. There was a salesman with other people showing them the trucks, He said he'd be with us in a minute and he was. I introduced myself and my wife He said his name was Greg Battaglia And that just so happens to be the man my friends said to see. He was very helpful. He just seemed so honest and knowledgable. Before we new it we were driving out with a brand new F150. No pressure no nonsense. I love this truck , and will be back next year when my wife's lease is up on her car. And we will make sure to see Greg! Thx read more

Freehold Ford - My wife and youngest son - Auto Parts & Supplies Near Me - Freehold, New Jersey

Joe B. & Yvonne B. went above and beyond with patience and right level of persistence to help make the right decision with an expiring lease. Straight-forward, no nonsense, compassionate staff made the day a breeze. Would highly recommend. read more

Went for hubby's oil change. Wait time wasn't bad for a Saturday morning. The service technician was honest, pleasant, and knowledgeable.

Minus***** When visiting Freehold Ford be sure to wear a hazmat suit! DANGER, DANGER, DANGER! You need to listen carefully to the terms being offered. I was charged for the highest level model on a lease and given the lowest of three grades. The "accountant-salesperson" kept adding things to the contract that didn't understand and she used gobble-de-gook as explanation. I was in desperate need of transport, which she recognized and took full advantage of my urgency. I could have bought the car for the price I am paying for a three-year lease. What a mistake. Lillian L. read more

Freehold ford service just incompetence at it's best! Received a recall letter from ford for the gas tank flange to be replaced. The flange was replaced but they failed to clear the check engine light for the faulty flange. Denied the check engine light was for the flange, was defensive and argumentative when I attempted to speak to the advisor. Implied that they would have to diagnose the light separately, which I imagine would cost the standard $130-$150, range to read the computer, which you can do yourself. Will never go or recommend freehold ford, nor will I ever waste money on a ford product! read more

Freehold ford dealership Advertise a ford raptor on car garus for $71,122.00 . Contacted internet manager that I was interested in purchasing the truck. Drove 2 hrs to find out that they would not sell it at the car garus listing price. They wanted $74,500.00 Manager didn't even have a courtesy to introduce himself and apologize for what they called a typo listing error according to the salesman. THIS IS FALSE ADVERTISING Very disappointing with this dealership especially management. read more

This place is dropping each day. Called on Tuesday, June 13 to get a routine oil change done on Friday June 16. No available appointments. Wanted to give me the following Friday. Love the service. Hung up and called a local garage. No problem. Got my appointment. Not sure if this is a union issue or just poor management read more

Purchased a new Taurus Limited in 2012. Yesterday 8/18/2021 was trading car in for a Lexus. The dealer uses a paint meter and said the 2 passenger doors had been repainted. The meter showed almost 2 times more paint than the rest of the car. The trade in value plummeted. To say the least I was furious. So Freehold Ford slowdown me a damaged car without disclosing it. I called the manger he was useless. I learned a valuable lesson before you buy a any vehicle from Freehold Ford have it checked from top to bottom and have them use a paint meter and check every part of the vehicle. read more

This car needs wiper blades. This car needs wiper blades. Weeks pass into months... This car still needs wiper blades; why can't you remember to get wiper blades? It's becoming an untenable situation you stupid, fucking idiot. Why?!? Because I'm a procrastinator. Sorry. So I stopped into Freehold Ford this past Saturday morning. The fellow behind the parts counter was as personable as I can imagine anyone being at 9 a.m. on a weekend, and very helpful. He offered me five different solutions to my minor problem, which was overkill, and then conversed with me for ten minutes about the sun, the moon, and the stars. I don't like chit chat, but this guy was good at it. I wish I'd have gotten his card so I could hire him away. I've been in and around the automotive industry for nearly my whole professional life, and I am used to being annoyed and disappointed in my merest interactions with any aspect of the business. I left here very pleased, and now I have a service appointment in two weeks because of my experience. Well done, sir. You won a customer, at least for now. Not every person in the service industry is capable of doing that on the first shot. Not with me, anyway. read more

Was given an internet price of $31531 on the vehicle of interest. Because I know that certain rebates are not valid with special financing, which I planned to take advantage of, I asked the manager with whom I was speaking how much of the discount goes away. He said (which I knew already), $1500. Fine, the financing would save me more. Asked if he would be in that evening, he said yes. OK, see you later on, then. Went in, long story short, got a TERRIBLE appraisal for my trade, $1500 lower than the worst I'd seen so far, and $3000 lower then the average of the three other offers I'd gotten. Oh, and sitting at the deal table, they tried to add back $2000 because I'm financing with the 0% deal, which was $500 more than stated earlier in the day. Got the usual run-around and attempted double-talk, and so I walked out. No big deal, just another day at a car dealership, many are like this. They had an easy sale if they just dealt in good faith, but no, they had to go for the jugular. The manager on duty was so belligerent when I told him that I had no interest in sitting with him to let him slowly and painfully back down from his earlier attempts to put one over on me that I thought, "hey, I should Yelp about these gentlemen - others should know about their integrity and grace." So here I am, Yelping, since I was banished from the dealership when I refused to sit down with the manager and sit through his rationales and lame persuasive arguments. Anyone out there who has ever bought a car knows what I'm talking about. Hope you're reading this, guys - welcome to the world of the Internet. You're becoming more famous by the minute :) read more

BE WARNED: I can not stress enough how terrible this establishment is. I am young, and was shopping for a new car which I desperately needed. Considering my brother, mom & dad all have Ford's I decided to tag along knowing i'd get a reliable car. I have no complaints about the car, but I do promise the moment my lease is up, I will be moving on to a different company entirely because the process has been more than frustrating & just unbearable. I should have known when we walked in that this company lacked professionalism. I know from other dealerships that you usually get the attention of one person and the highest level of respect. Considering they were under construction I gave them the benefit of the doubt, but looking back the construction should of been a reason for them to impress me even more. Freehold Ford had me passed around to four different people, all of which had little patience and were just rude. In between those people I sat alone for approximately twenty to thirty minutes while they found someone else to assist me. Then I met Wally. This man is RUDE, NASTY and I can not stress enough how unenjoyable he made the process. Even when I went back to pick up my plates he had the same nasty attitude. I can not even imagine how he still has a job. Not only did I get entirely ripped off but this is more than just that, the lack customer service trumps the money spent. DO NOT give this business your time or money. You can find a luxury car with NICE representatives to work with for the same amount of money that Ford will over charge you for. read more

Just shuffled around from one salesman to another due to going back several times but I liked that because it made it seem like everyone was willing to help. Was very satisfied. Would definitely go back. read more

I recently bought a certified 2018 Ford Taurus from Freehold Ford with 11,500 miles, and while the Sale went good. The next day I saw black paint on my driver's side front wheel. I called the sales manager Joe, and he promised to get back to me after he talked to the used car manager. Of course, he never did. I called several times and left messages, but no return calls. DO NOT EXPECT ANY HELP AFTER THEY GET YOUR MONEY. THEY WILL IGNORE YOU. The salesperson can't help because he has to go to the manager and the cycle starts all over again. STAY AWAY!!! read more

Freehold Ford - Auto Parts & Supplies Near Me - Freehold, New Jersey

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Hi I would truly give 100000 stars if i could ... My mom my brother and I were treated with the upmost respect ! every question was answered everything was smooth quick and easy our salesman Michael Goldstein was so sweet and understanding just so personable in helping us make the purchase that we really wanted ....The Finance Manager Michael Z..... Omg you couldnt find a sweeter kinder Man he was very calming he made the process extremely quick easy but made sure to answer ever single question with great knowledge in language we could understand what a truly great team these 2 are ! and if you need parts ... the service Man Brian Buck was unbeatable .... but truly every salesman any worker or parts guy that passed by us asked how we were if they could help if we needed anything ?? it felt like i was home with my family ... I hope this Review Reaches the owners and all these people get a raise they truly Deserve it .... Thank you so very much... Kathy Malko read more

I really love my Ford Fiesta. I got a good deal and good financing from the dealer. But the service department (and I am one of the few firm believers that it makes sense to take your car to your dealer for service. Though my last few experiences are making me question this belief). I brought my car in for an oil change and service in February of 2018 and, after leaving, my service light came on, my tire pressure alert came on and I got pulled over for a blown tail light. I called the next day - I talked to a gentleman (I won't mention his name) and he apologized. He told me to ask for him on my next service call. Which was this week (Tuesday, June 12, 2018). When I asked for him, went over what happened at the last service call, he got very defensive. Not only was I disappointed with my last service call, I consistently get an email that I MISSED my service call from Ford. He said it has something to do with entering the VIN. I told him that wasn't my fault. He laughingly told me it wasn't his fault either. Or the ticket I got from my blown tail light. I tried to explain to him that that wasn't the point - it was the fact that obviously a full service wasn't completed on my last visit. He apologized. I just sighed. He told me the current maintenance light may cost me $100 (even though I am still under warranty). The light was on, (after waiting two and a half hours) was due to it not being properly reset after my last visit (even though I went back a day later for that very reason). I got a Ford Service Credit Card specifically to take my car to my dealer for service. I will either find a new dealer or cancel my card and take my car to a local garage in the future. read more

The rating of this dealership is a 0 but they don't allow that to be a choice. As all the other reviews stated this is the worst dealership ever and Patrick is the most unprofessional salesperson I have ever dealt with. That loser made my whole family (with a toddler) drive over an hour to the dealership with the promise of a car to then make us wait for 30 minutes and then have the audacity to shake my husbands hand and tell him he sold it last night. And his response- " I sell cars dude, I sold it". He had multiple opportunities to call us, respond back to our texts and tell us not to come. He is exactly why car salesman's have a bad rap. He is a bad Human being. And his manager is no better justifying that horrible behavior. That place is low level and unprofessional. There are a ton of dealerships that are classy. Go anywhere but this place. read more

My husband and I just purchased our first Ford with freehold ford and we couldn't be happier. John and Shane found us the car we wanted and for the price we wanted. The whole process was quick and easy. Everyone in there was great! read more

On July 21 my Ford Explorer was drop off on the (Freehold ford 3572 route 9 south, freehold , NJ 07728) location and it was place under recall, when I spoke to the representative ( Michael worman ) he explain to me that they order the parts and they were still waiting on them. this was Friday July 22 , I waited to Monday to call again and they said that they were still waiting on the part and didn't have a idea on when they were going to get it, that day I had to rent a car because I work in New York and I have no transportation available, I call customer service and explain to them that I didn't receive the offer of a loaner car and I went to enterprise and guy explain to me that if my car is under recall the company has to ether pay for my rental or offer me a loaner, the representative from customer service ford said that at the moment they didn't have a program available for my refund it was really weird since everyone that I know was telling me that they weren't giving me the correct information or service since they have had there cars under recall in the past and everything was refunded to them, I return the car on Saturday with a bill of almost 800 dollars and still no answer from the Freehold ford about an update from my car they answer that I still was receiving was that they were Waiting on the parts, every time I would speak to a representative from that location I would feel uncomfortable and in someway discriminated maybe because of my accent, I returned the car on Saturday and I was struggling on making another call to get an update from my car since they customer services wasn't so great, today Tuesday August 2 I call this morning and politely ask to be transferred to the services department and the answer was the same (waiting on parts) I explained to the guy that if he can please give me a real answer since Im already 800 dollars down and also had to take a week off of work because I didn't have a vehicle and he said (that was all he can say he didn't have answers on when he was going to receive the parts), now at this point I was already aggravated and I just call ford customer service the girl that help she contact the same location were my car is at the moment and find out that all this time there was a part available for my car on the parts department and service didn't know or care to find this out ,and the reason I know this is because she advised me to get in contact with David from the parts department since he advised her that he had one available and for me to call to put it on hold I explain to her how can he had the part and my car is there and they haven't installed, when I call david he said that in fact he had the part I needed and he was surprise to know that my car was actually there since the July 21 , this make me believe that services department didn't even check with the parts department on my car situation, David walk up to the services department with me on the phone and tell the guy that he had a part available they sounded in shock and they were asking questions if it was the same number and every question that they were asking David , he would respond with yes is the correct part, is incredibly the lack of customer service that location has I been wasting time , money , personal days and energy when they had everything there all this time and just because they were to lazy to find out my car still not fix and they refuse to pay my refund for my rental as well, please do not bring your car to this location or buy a car from here they don't deserve to have any business due to the treatment they provide to there customers. read more

This is a horrible dealer ship for maintenance can't even stay on top of anything. They'll tell you 30min and take 3 hours with no extra problems. read more

Worst car buying experience ever. I found myself in a lease (made the mistake of stopping in when I had a headache, so my bad) for a a vehicle that was not what I wanted, with terms that were not what I wanted. Feel I was misled about maintenance coverage purchased, and NO ONE EVER RETURNED MY PHONE CALLS when I tried to get answers to my questions about what I had actually purchased. This dealership is a mile away from my home but I will never ever go there again. read more

It's unfortunate, but I'm glad to see others had horrible experiences with this dealership as well. I did not have a choice of dealers to go to b/c this is the one my fleet management company chose to pick up the new car. I will strongly suggest to the fleet management company to not use this dealer for any future vehicles. I dealt in particular with Mike Zrebiec. He was highly unprofessional to say the least. I had hoped he didn't represent the types of employees at Freehold Ford, but from reading the other reviews, it seems like a plague; unfortunately it usually rolls down from upper management. Anyway, I took delivery of my fleet vehicle Monday, 26 Dec 2016, evening, it was dark and Mike basically tossed me the keys to the new car and took the keys to my old one. He stopped by for a minute or two after taking my old fleet vehicle and basically sent me on my way; very rushed and unprofessional. I drove the vehicle home, ~20 miles and parked it in the garage. The next day I noticed there was a huge chip/chunk missing from the rear driver's side wheel/rim. I took pics of it and called, first my fleet management company who told me to call the dealership. I called Mike at Freehold Ford and explained the issue with him (that the evening I took delivery of the car it was dark and I did not see it. It wasn't until the following day did I notice the wheel damage. I'm definite that I didn't hit anything on the way home. To do that sort of damage I definitely would know if I hit something). The very first thing he said, condescendingly, was "so what did you hit?" To that I restated "I drove the car home and know that I did not hit anything. That is why I'm calling bc it must have happened prior to me picking it up." I sent him the pics of the damage and he responds with a pic of his computer screen with the contact number (now we are texting which is good bc I can capture our conversation) "we use *wheel repair shop* to fix our wheels." I asked if Freehold Ford is paying for the damage and he replies "No they are not." I requested that his manager call me. To which he responds "I am the fleet manager." (He knows exactly who I want to call me; everyone reports to someone.) So then, to be more specific, I requested a "Freehold Ford's general manager to contact me." No one called. I'm not even sure he told the general manager to call me. But if he did and the GM didn't call....Again, it goes back to my original statement on how things roll down from upper management. Then he writes "I spoke to my detail department and they said the rim was fine. We would have never delivered a car that way. He will tell you the same thing, but you can call whoever you want." That last part really got me. Who says that to a customer?!?!?! Seriously! Then I requested they call me too. So I still haven't heard from either the GM or the detail department. I mentioned then that it must have happened after it left the detailing area and before I drove it home, bc I KNOW I didn't do the damage. There was also yellow paint where the damage was, which shows that if it were detailed that would have been cleaned off. So the detailing department was probably right, that there wasn't damage when they had it, but shows that it probably happened sometime after it was detailed. Again, after it was detailed and before I drove it home. Mike also responded "I have cameras everywhere. The car was perfect when it left." "Yeah" I'm sure he personally went through all the camera footage (sarcasm) and positive he didn't check the car out before I left the lot (no sarcasm). He barely even spoke with me by the car before I left! All I know is I'm positive I didn't do the damage. I spoke with the wheel repair shop..they said it would cost estimate ~$150 to repair. I can't believe Freehold Ford is willing to lose a customer, and probably more, especially when I tell my fellow co-workers (who all drive Fords) how I was treated. But they already lost my patronage just on the way I was spoken to and treated. Basically calling me a liar. When I said "I don't appreciate being called a liar" He tries turning it around on me saying "You also said it happened here making us look like an awful dealership which we are not and would never deliver a car like that. So I appreciate you not insinuating we did it." Just the way you have been responding shows what kind of dealer allows you to work for them. And let's think about this logically a bit....I know I didn't do it. The car was in the dealership's possession just before I picked it up....Unless they lent it to someone prior to me picking it up...I really don't see where else it could have happened!??? I asked him for the vehicle's timeline from when it left the detailing dept. And so far no response.....I have already filed a formal complaint with Ford Motor Company requesting the damage be repaired. I'm actually more worried if the belts in the tire were damaged. read more

Horrible experience, tried to bait and switch on the price of car. Last minute tried to increase price $2k. Literally wasted an entire Saturday just to get scammed at the end. GM told us to "Get out of his dealership" and was confrontational. BUYER BE WARNED. read more