I needed two tires. I spoke to the sales rep. I was given the options as to the tires available…read more There was no pushy sales. I quickly found the tire I wanted. The tires were installed very quickly. The staff was RIDICULOUSLY nice!! Keep up the good work. Phil Brehm

We had a tire blow out on our camper. We put a spare on and stopped here. They were knowledgeable…read morequick and very friendly. Back on the road within an hour

Pomp's in Janesville has always taken care of my tire needs promptly and every staff member has…read morebeen kind and pleasant to deal with. They truly care about their customers.

I came in today with my 2014 Honda CRV to get an estimate on left rear wheel bearing and they were…read morethe cheapest in town and they fixed it right away! Service ls phenomenal! Highly recommend! Thanks for being Soo Awesome!!!

On time with appointment and done within 30 minutes Always…read morehappy with their customer service and work. Recommend them always

Absolute garbage company, with garbage practices. Booked through their online portal for tire…read morechange - I needed it right away and their website said they had availability 2 days in the future on Nov 6th - Perfect amount of time for my tires to be delivered in time so I ordered my tires from TireRack and had them shipped, set to arrive by Nov 6th They message me the next day (the 5th) to tell me my appointment has been rescheduled for November 17... I call and their rude manager makes me feel like I am the idiot because I didn't know those were only "appointment requests" and not actual appointments. He refuses to help in any way or show any concern about my situation that has been caused by his company. I needed tires installed immediately as my car is undriveable - that's why I booked with them - they had availability! Who has an online booking system for appointments that are actually only "requests"? And even if that is the case, who treats their customers like this when something like this happens? Suffice to say, Pete "the manager" did nothing to make the situation better and his smug attitude and refusal to do anything to help only served to increase my frustration and anger at the situation. This company screwed me over so bad, now my tires are being shipped to a business that I don't want to do business with. The entire situation is a nightmare now and on top of it I still don't have any idea when I will be able to get my new tires installed. Firestone Complete Auto Care caused this nightmare and refused to do anything to help fix it - run away from this place as fast as you can.

Just spend one and a half hour there for an oil change. The person on the service desk was too…read morebusy talking crap to his friend to notice my car keys sitting on the desk for more than 45 minutes. When I notice this and brought it to his attention, he wasn't professional enough to offer and apology or any kind of explanation. I bought tires and replace breaks on F&F Tire and muffler in the pats. And was very happy with their service. Not anymore. Thanks to this incompetent person.

We have been going to F & F for years and are very happy. We regularly get oil changes and the…read morekids ACTUALLY ENJOY THIS ACTIVITY! They have toys, couches, and a restroom. At one point they got rid of the toys. I commented to one of the workers that we really missed them and they brought them back! Today at our visit I was told it would take about an hour. They were done in just over 30 minutes. Happy Customer with 3 HAPPY KIDS!

The gentleman at J & S Auto was very helpful and assisted us in finding out what the problem was…read morewith our car as we were very far from Ohio. He was able to tell us that the electrical problem would not affect the car driving but to make sure that when we got home to call the mechanic to fix the electrical problem.

We were on our way to The Dells when we had brake trouble. I googled car mechanics and J&S were…read morethe closest ones to the gas station we were at, so I gave them a call. They got us right in, were incredibly friendly, helpful and thorough, and they gave us a great deal on the repairs.

Got there at 5:25(closed at 6) and they still offered to take a look at all the suspension and…read morewheel parts on my girlfriends Lowered BMW(they had to take a different car off the low profile/performance lift because all of the other lifts weren't low enough to get under the car. Thankfully there wasn't anything seriously wrong, they even let us come see for ourselves so he could show us everything he found that could use work. But, they still stayed after closing to check all the liquid levels(brake fluid, oil, coolant, etc.) before giving our keys back. And did it all for free!

Where do I start? The worst customer service, inefficiency…read moreand management I've ever encountered. Employees confirm they up charge and charge for things not needed in order to make their management bonus. (See employee reviews on Indeed). 2 days prior to bringing in for service, they diagnosed it and said it needed brakes, rotors, calipers, shocks and one other part. A portion of the parts & labor were covered by my warranty. This gave the manager, Nick, 2 days to submit it to the warranty company for payment. He knew the parts/ labor costs and could have sent that over to the warranty company prior to me arriving. Two days later, Friday, 8am I was the first car in. All parts had arrived. Nick said it would take about 2-3 hours. Noon comes, I call and my car is still not done. 5:15p I go back and my car is still not done. Nick then gets on the phone to the warranty company. He said he tried calling them 5 times and couldn't get through. This all could have been done prior if they had not stopped to work on the other 12 vehicles throughout the day, it would have been finished in time to give him plenty of time to call them. He got disconnected from the warranty rep. and couldn't reach him again because the warranty company closed for the day. Keep in mind this is a 3 day weekend with Memorial Day. Since Nick couldn't get payment from the warranty co. he said he couldn't release my car until he had payment. I paid then had to reimbursed.

I'm just gonna rave about the cashier. Her light was off and she kept accepting people to come…read morethrough. She was so polite so kind I wish I would've caught her name because I wanna give her the biggest shout out ever. What a pleasant and wonderful human being. The store is clean. It seems to be well stocked. They had a few goodies sweets up at the front as I was walking to the checkout that I had to add to my car and I just popped in to grab some dog food overall fantastic visit.

Horrible service Went to get an alignment and tied rods…read morewere left loose, now I can't drive it until i buy everything new thanks to such careless workers and I definitely do not want to take back since they might even charge more for something that's they're fault. DO NOT RECOMEND GETTING ANY VEHICLE SERVICES THERE

I don't like how they charge dealership prices and don't give away quality parts or service . All…read morebart seems to care about is his labor and his prices rather then making customers happy ... I had a brand new car at 40,000 he was the only one to work on it new tires even being balanced seemed to add a shake after driving away .. then he insisted it was the rotars and brakes so I spent another 1000 dollars ... then the shake continued.. turns out went to the dealership and the rotars were defective... so every 10 k miles need to resurface instead of giving me new parts he said nothing is wrong as I brought it back to him a few times and the car was worse after alignment.... NEVER GOING AGAIN. Recently got my tires at pomp's 73,000 amd fixed most of the shake just need new brakes and rotars 100,000 miles . Go anywhere but here . No west side pride .

I'll give them One star because, yes they did my alignment well. But after that the next time I…read morebrought in my car, I brought it in for one problem and left with another I had to take it to another shop to be finished and fixed properly

I was totally played by them. Aaron why did you do that for years? I had to take a second mortgage…read moreon my house..took my car to someone else & what CTR said was not right..there is nothing wrong with my car or tires

Had a bad bump with a center median I cut too sharply on a left turn... ripping into the bottom of…read moremy engine compartment. On Thursday, anticipated a 1 WEEK fix, and got flabbergasted (in the NICEST way!!) by a call on Saturday morning that the car was fixed & road tested!! 80+ miles later, NO issues! Cost seemed totally reasonable!! THANK YOU CTR (Center Ave) crew!!