I am very happy with the service and help they have provided. They were able to help me with my needs and the manager was so helpful and was able to get me what I needed. Thank you so much freeway insurance I will recommend you to my friends and family. And your manager Richard deserves a raise. Five stars read more

Buying insurance sucks but these guys made it easy. Richard made my shopping experience painless. I've insured two cars with his help. I'm 30 have an accident on my record and drive Benz and Beemers. My insurance is always super expensive but I told Richard what my budget was and what coverage I needed and he found me a policy that fit exactly what I needed. If you value your time and don't want to run around town getting quotes give them a call. read more

Unprofessional, and unorganized..The 1st time my husband, and I went in one of the Ins brokers was pulling down her shirt to show off her tattoos, and the music was so loud, it felt like a nightclub. The 2nd time we went in, we changed policies, not too bad of an experience, except for the loud music again. The 3rd time I went in to add a car, we needed to change policies again. It took 3 hours, it was done wrong, the insurance company sent a letter said we were cancelled. I called Freeway, they said we weren't, then Freeway called my husband, and left a message saying we were cancelled!! Keep in mind we gave a $450 down payment, with another $150 pending withdraw a week later, and I DON'T KNOW IF WE'RE COVERED OR NOT! Oh and did I mention the loud music AGAIN.... read more

I was looking into switching my insurance since my current insurance carrier was to high and Elizabeth Felix did an excellent job! I called and requested help regarding finding the best rate for me, she was so attentive and made the process so smooth. She asked me about all my needs and made sure to help me get the best rate. Very informative and Customer service was impeccable I would definitely recommend getting insurance and this location with Elizabeth Felix. read more

I recently called Freeway Insurance to ask for a quote and Elizabeth was very helpful and nice. She answered all my questions and worked super fast. read more

Great people - didn't feel like I was getting cheated! Elizabeth was very helpful and helped me understand my options. My only complaint is that there is no WiFi in this office, and there is no service in this corner of the shopping center, so I had to step out multiple times to get signal so I could access my documents on my phone. Other than that great service! read more

Sergio at Freeway helped me get a great rate and had great customer service! I came in and got hell right away. He was able to lower my rate with an even better company. Definitely would recommend! read more

First off the woman that helped us out was very nice and professional but in fact she did fail to inform us on a triple deductible which lead me to pay $3,000!!!! I was very surprised being in an accident I thought they were going to help me because that's what insurance is for right? I'm going to fight for this and if I can stop anyone from getting this insurance I would! The company is called Stonewood Arielle home home of insurance. read more

Unprofessionalism is unacceptable. I don't mind the wait time because that is part of business and it's how you communicate that with your guests that makes a difference. I was called next and I sat there for ten minutes while the agent in front of me kept chuckling while texting back and forth with whomever... it couldn't have been work related. Taking my business elsewhere freeway insurance - thanks to the folks at this Lakewood location read more

1st time making business with this insurance company Not a reliable company unfortunately I went in September 18 went back to Cancel the policy on September 20th and the reason why was when I went on the 18th of September I provide it with a check dated September 20th which they did not deposit September 20th they deposit the check September 19 on fortunately I dislike doing business with companies that cannot keep their word That show's there not a reliable company or people working here today Monday September 23rd I called the insurance they stated I was not gonna get any refund so I decided to drive to the location that I got my insurance which is in the shopping center of the Downey landing next to game stop the name is freeway insurance the young man by the name Samuel galdamez Gets up goes to the copy machine and gives me a paper I ask what is this cause unfortunately he just gave me the paper and didn't say anything he said this is proof of the cancelation you will get half of the refund back I said when and how much he stated he does not know Unfortunately This young man was thinking that with providing me with a With a piece of paper he was gonna brush me off and me leave thinking everything okay he said have a seat I'll help you when the customer that he was helping leaves I said okay I sit down the customer he was helping is now done with whatever he was doing there Samuel just grabbed his phone and he was said going to start conversation with someone over the phone which I see very unprofessional cause I was sitting there waiting for answers When I asked him for his business card which I was just testing him because I already have one he said why do you want it for if you have nothing to hide why not Provide your business card what kind of company is this so unfortunately now I will have to go out of my way report this company to the city The license board and do everything because for other people not to get the same result as I did with attitude he provided me a paper and did not wanna give me his business card but sure was able to Provide me attitude Treat others how you would like to be treated so of course I was gonna provide him with attitude myself as well I will have to take this and handle it myself to different departments even if I have to drive all the way to downtown LA but I'm a make sure this does not stay like this. Or happens to other people !!!! read more

Let me tell you about these reps and the company. Before you sign and give them your star-up fees, everyone is very nice and friendly! But, once you return for any question or call and ask to speak, to your rep. forget it!!!!! Then they don't remember you were in, the other day, nor that you dropped $400.00 for the first month. Now they ask, if you have a policy number, and act as if you are taking and wasting their time. think twice about going here, I wish someone would have taken the time to tell me, what I'm telling you. read more

I really recommend this insurance company they helped me and my family to the best rates and cheapest .....I will say anyone needs help go to them!!!! Thank u guys for the best help ever with my mustang. ...Any one that has had only a drivers license for less then 3 yrs definitely go here !!!!! read more

I was helped out by Jessie there. Really informative and helpful; he took the time to explain different levels of insurance and coverage to me. Recommend going to him if you have any questions and are thinking about cutting down some expenses. read more

Jessie gave exceptional customer service. Very polite and took out the time to explain everything so that I could understand. Very satisfied with his service. read more

I originally worked with Osvaldo in Norwalk,CA office, I was EXTREMELY disappointed when he lied about our policy and over charged my husbands card without his CONSENT! Definitely filing a complaint I said, HOWEVER, I walked into the Downey office and Ozzie the Manager here took great care of our needs!! He managed to no only assist with the complaint I had(even when it did not pertain to him) and turn the entire situation around, we walked out with a smile on our faces :) and stayed a customer. read more

These guys, especially Jorge( might have been Jose) helped us understand what different forms of coverage there are, how they work, and what we could afford. The store manager(i think it's Carlos) even worked with us because we were on a limited budget. It was closing time but the customer service was still great in spite of having tho bring our infant. Recommend to anyone. Thanks again read more

I am absolutely appalled by the service here. I opted to cancel my car insurance because I was promised a much lower rate. The insurance representative told me that I didn't need to sign papers to cancel my plan, I just needed to stop paying my fee. THIS WAS A BLATANT ATTEMPT TO SCAM ME FOR CANCELLATION FEES AND PENALTIES. I told him I wanted to sign a cancellation form and that I would keep a copy for my records and I saw his face turn blush immediately. He knew I caught onto his bullshit. I urge anyone and everyone to go elsewhere for car insurance. I received an even better rate at Mercury insurance which is much more reputable. read more

I saw decent reviews for this freeway insurance and decided to try them out. Called beforehand and explained I was interested in homeowners insurance and if they could give me a quote over the phone. The girl I spoke with, Maria, said I needed to come in to get a quote. So, I make an appointment. Show up on time and once again ask for a quote to which the agent there has no clue how to handle. NO ONE IN THE OFFICE HAD THE BRAINS TO DO IT. The agent then proceeds to write a phone number to someone in freeway that can help me. *sigh*. They couldn't give me this number over the phone? Was Maria, who I spoke with just senselessly saying "yes we can help, come in". Just to get me in there? You betcha! Even after this debacle was over with the sworn promise never to return, I decided to leave well enough alone. That is until I get a phone call from another clueless agent accusingly saying I missed my appointment at freeway in Downey and when they could expect me to come in. Oh, sometime after hell freezes over. For the record I like freeway insurance. Called another one in downtown L.A. and walked out with a new policy. Avoid the Downey freeway. They're irresponsible, clueless, incompetent and not worth your time and money. read more

the sales agent that helped me, German Lopez was very informative & humble. he and the other associate worked very well. I was helped right away. Great service! read more

i didnt have time to be running around getting quotes, came here no hassle in 30min i was out the door the broker michael helped me, he is super cute and personable def recommend him hands down and ask for Michael! :) read more

I was very satisfied with the customer service I received from Marvin Ramos. He's a great agent very polite, and with a great sense of humor, I would definitely recommend his service to my family and friends. read more

I went in about one year ago.. i was promised one quote after a few months it was higher.not happy at all.

They charge for every single little change on the policy. They charged me $100 just to change cardholders, and another $100 to add in a person to my policy. At the end they charged me $331 for everything. Janette Ortiz, the agent that helped me, had told me that they would run my check until the week after i went so i had time to pick up my check but they ran it to early and sent my bank into negatives. I'm growing really impatient with them. read more

Worst place to get insurance from. They take forever just to answer a question or to even attend you. They never inform you of important information about your insurance. They even added a random car to my insurance that has nothing to do with, and when I asked for full coverage they kept giving me liability insurance. Worst workers ever. They always have to keep asking others for help. They even stop to do their training crap on their computers. I have to give them on star rating , if I could I wouldn't give them any. read more

If I could give them 0 stars I would. I was helped by Lianah. She was not only rude, but very unprofessional. She had me waiting for a very long time while she was on what appeared to be a personal phone call arguing on the phone instead of helping her customers. I was ready to get insurance that day and she just literally blew me off. So I went with another company and got a better deal. I do not recommend this place. Seems like they will hire just about anyone. Horrible experience to say the least. read more

Jessie and Charlie gave me exceptional customer service and managed to save me a lots of money. I highly recommend freeway if your looking for a more affordable rate. read more

Jessie Gonzales helped me and def gave me a great discount for my insurance! Not to mention his great customer service! Thank you Jessie! Definitely coming back! read more

This place was great! Very helpful staff. Richard helped me out through the process to get my license back, having a DUI on my record. He got me a SR22, got insurance on my car and by end of the week I got my license back... and it did not cost me an arm and a leg ! I'm recommending all my friends to them! read more

Thought I was getting a good deal but did not. Rude staff, manager shouting across the room. Make you sign in and no one is there. Don't bother to stand up and greet. read more

I had contacted the receptionist, BERTHA to get a copy of my insurance card emailed to me, she wasn't in so they took a message. The person relating the message didn't tell her I needed it emailed so she printed it out for me. I couldn't make it down there in time which is why I asked for it emailed. When I called back because I hadn't received it, she gave me attitude about it being ready for pick up. The next day I had it printed & t was far too small so I called again & she AGAIN gave attitude about having already sent it. So I let her know I needed it blown up. Instead of being given the rub around I went down there myself to pick up the laminated copy. I walk in, & I think they were all in a meeting because they just stared at me like an idiot. Not one person said hello to me, they were all sitting in one corner. FINALLY one guy stands up after breathing deeply for whatever inconvenience I caused him. I tell them my name & what I was there for & after rolling her eyes at me, She gives me a printed out copy instead of the marinated one. This is already the second time I have a horrible experience with this location, I cannot believe it. More than terrible customer service - the good reviews must be either friends of the employees or paid for! SMDH read more