I have called for a quote on two cars walk in and was greeted by the person I spoke to Ilse. She is so nice patient and understanding since I asked questions. I do have dui's on my record and other companies would charge me high rates, Ilse by a miracle or great expertise in the field got me insured for both vehicles with a low monthly and down payments were flexible. Without Ilse assistance I would of paid 600 down instead I paid 300 down. I am so happy and thankful for Ilse and her saving my butt. Thanks Ilse. read more

I had a great experience at the Hawthorne office! Anaeis was great! Thank you for the great customer service!

Great and fast service here. I was helped by Ilse Cerda and she was very nice and helpful. She found the best prices for me for different coverages. Would recommend to friends and family! read more

If you're looking to save money and amazing customer service come here ! Gustavo was really helpful and found me a deal for 3 vehicles I couldn't resist. This location is FOR THE PEOPLE ! read more

This review is for ILSE CERDA! Don't let her fool you, she will sell you a dream price but once she's done with the sell she won't care about you anymore. We are paying for her mistake LITERALLY!!! She put the wrong address on my insurance so no mail was coming to me for over a month ....so during that period of time I started accumulating fines! She didn't tell us that the insurance company she hooked us up with would have all these fees. So I'm over here this whole thinking I only have to pay the monthly bill...YEAH RIGHT!!!! All this because of this lady! I'm not here to be a hater just only to let people to be aware read more

I've been with freeway for years, Ilse Cerda the new manager is AMAZING! She helped me find a better price!!! I love to see managers that care, the last one just sat in the back texting, I can tell that changes are happening and for the better that girl should get a raise!! KEEP IT UP! read more

Came to to ask for a quote an hour before closing everyone was super friendly. I got directed towards Gustavo Ramirez to help me out. He went through all the options I had and help me choose the best coverage for my car and family. As I sat there while waiting I paid attention to the rest of the employees and their customer service and it was impeccable. read more

Walked in and was greeted upon entry by the whole staff. The gentleman Gustavo in the front left side was very helpful and professional, the manager Ilse helped make the wait time more enjoyable. I definitely recommend this office to everyone make sure to wait on gustavo or ilse read more

Freeway Insurance - Auto Insurance Near Me - Hawthorne, California

Went in to get a price quote and Gustavo went above and beyond to take care of me and my gf, he got us the best price and explained everything very well! I would recommend this business 100%, come in and talk to Gustavo he shows that he really cares and helps as much as possible. read more

Great service Gustavo helped me save a few thousands after my accident definitely will be recommend people to come here great staff great prices lol thank you Gustavo for helping me save money with my new insurance rate. read more

So I walk into the office in Hawthorne , I'm greeted by some really cool agents. I was looking for some insurance for 3 vehicles. Came out with one hell of deal. Check out agent Edgardo Rodriguez. He'll explain everything in a real professional way. You'll leave satisfied with their quotes. 5 stars. read more

This Review is for Gustavo Ramirez, I was looking for a new insurance since my old one suddenly added 150$+ a month for "fees". Right away Gustavo made me feel very comfortable and helped me find the best quote and coverage for both of my cars. He is very professional and speaks to you with respect and is very honest too. He explained to me that my rate would be a bit high because of my wife's record, but that was to be expected. So now after switching to this insurance i'm saving around 2000 a year, so If you are looking for a new insurance company, this is the one to go to. Just ask for Gustavo you wont be disappointed! Thanks for your help Gustavo i really appreciate it! read more

Completely helpful , knowledgeable, and friendly . Really walked me thru each policy , with this being my first time dealing with any type insurance he was really great . Really recommend coming here but if you really want the star treatment come to Gustavo !! read more

Came last minute to get insured, Gustavo made it feel like he had been expecting us. Quick quotes and great rates! Gus really created a peaceful/friendly environment, especially in a time of stress. His professionalism is definitely exemplary and is an assest to this Freeway Insurance office. Stop by and ask for him. read more

I got my Audi 2014 & my other car fully covered for $118 a month !!!!! They are great , I highly recommend

Gustavo Ramirez was very genuine and provided excellent customer service! Very knowledgeable and felt very comfortable with explaining everything I needed to know. Go to Gustavo if your looking for top quality service!!! read more

Recently purchasing a 2013 Scion FR-S I was afraid of the cost of insurance. Thanks to Gustavo and freeway insurance that was not an issue. Being 20 years old and a male I thought I would have to eat ramen noodles every night. When I walked in I was greeted by Gustavo, who took me through the process. He was very professional and customer oriented. Saving me every dollar possible. I recommend going to this business and talking with Gustavo read more

Freeway Insurance - Thank you freeway insurance and Gustavo for helping me. - Auto Insurance Near Me - Hawthorne, California

best and cheapest its crazy!!!!! i call about 10 ins. co. and got quotes form 4k to 2350 for full coverage for 6months full coverage on a 2010 audi s4. my driver history is the worst. then called freeway ins. they told me 1750 over the phone when i got there Ilse Cerda did some magic and got that down another 75 bucks to 1676. all at warp speed iv never seen paper move so fast in my life! the hole time spent there was maybe 30min. the next 6 months is going to be even cheaper. if you like money and time. you want to go to freeway. it would be stupid not to!!!!:) Extremely happy happy happy. read more

Gustavo saved me a ton of $$$. Went in bc my dealer decided to hook my car up with insurance that required 90% of my paycheck and also required me to sell my soul to them. Showed up and was greeted by Gustavo....was told he was going to help me retrieve my soul and save me some money. He went through the various insurances and found one that fit my budget. This dude didn't even know what yelp was nor did he know he was yelp famous. Haha Put him up on game and also told him I would hook him up with a review. lol read more

Gustavo was helpful and friendly when I signed up. Thorough, friendly. I normally wait a c month or two to write a review when asked. Great process signing up but when I replaced my bank card and tried to reset the auto pay which saves money and time, they dropped the ball. I personally went in, which is not easy with my job, gave a copy of my bank form, my new card, etc. To Isaac bacause Gustavo was at lunch. It didn't go through. I called Gustavo, he claimed the person didn't give it to him. Concerning. I dropped it off and had signature confirmation but it didn't matter. Ok. So Gustavo said he will email me the paperwork. Never got it. I called AGAIN and was told Gustavo only talks to new customers and was transferred to customer service. Again...requested auto pay. People! I want to pay, take it out...still nothing. What sucks, and gets me is the effen down payment. If I go elsewhere? Another $250 down payment. They are great when they want your business but crappy AF after. Dont write a review until 1 or 2 months in. Bullshit. read more

I will never do business with freeway insurance again. I went in and received a quote and had a policy for 2 hours before I canceled. I went to Gieco Insurance on a friends recommendation and found better coverage for half the cost. After paying over $1,000.00 for the deposit on freeway insurances policy and canceling 2 hours latter they charged $500.00 anyways which they would not refund. Not a business friendly company. I do not recommend them as a broker to anyone. read more

Got hooked up with pretty good monthly payment thanks to Gustavo. Go to him he's awesome.

I came in thinking I wasn't going to be able to get insurance, but Gustavo made it happen for me. Really awesome guy and you can immediately see that he cares for his customers. Would definitely recommend. read more

I have been a freeway insurance customer for years, I needed and update on my policy, I went to another location but they were not able to assist me. I was very frustrated, I called the Hawthorne office where I purchased my policy and the manager answered the phone she listened to me, apologized and she informed me she would be able to assist me with out any run arounds. I came in today and the manager Ilse Cerda helped me and solved my problem after a couple agents said they couldn't. I would recommend everyone to come with Ilse.! read more

I am so impressed by the customer service my husband and I received from Freeway. Our previous insurance had almost tripled in price but thanks to Freeway, we are now paying less than our original premium! The manager Joezette Castro was so patient and answered all of our questions. We would definitely recommend this business to our friends and family after our positive experience. read more

So after checking with a lot of insurance agency, I finally decided to go to freeway ins. I was helped by Kimberly. She was very helpful and very friendly, she answer all my questions. Very happy and I sure won't be going anywhere else. Freeway insurance is my place!! read more

scammers. my car was towed and i needed an insurance policy. unfortunately i walked into this hawthorne office to only be scammed and ripped off!!!! i started a insurance policy with a "branch manager" whom i gave cash to start the policy and my bank card to get my car back. she gets me started with a new policy and im off and running! u.s. tow ended up keeping the car and when i come back to inform the lady who signed me up for the policy that they kept my car and i had to cancel the policy. she showed her true colors and locked me in on purpose...and kept the cash not only that. i have proof of cancellation date, my bank statement showing freeway insurance trying to deduct money from my bank account well after the termination date???? now... ive been in contact with "corporate" who has done nothing but try to cover up for this unethical person whom they deemed fit for the position. they use the smoking mirrors tactic... corporate makes you call different numbers and transferred me to over 5 different people.. who do nothing but call and ask you the same questions over and over and over... ive made numerous complaints with my name and exactly what happened!!!!! ive been getting phone calls for the past 4 days about this matter but you guys do nothing about it!!!!!??? i requested a refund and they wont do it! im paying for services that were not provided!!!! this branch is unethical with terrible customer service and it shows where they get it from... corporate !!!!! please do yourself a favor save your money and time these people will take your money! read more

Juan Vargas is an excellent agent! He got me the best possible price for my 4 vehicles, even after my daughter's accident. I would definitely recommend Freeway Insurance, especially the Hawthorne office! read more

Gustavo is THE BEST! A few months ago, my younger sister and I were looking to get a new car insurance policy. After doing some research, my grandmother suggested we try out Freeway Insurance. Upon meeting Gustavo, he instantly made us feel like a priority. He did his best to get us the lowest rate possible at the time, but he was honest and let us know that due to my sister's lack of driving experience, our rate would be higher. However, he informed us that in a few months once the anniversary of her driver's license passed, we would be able to get a lower rate. Well Gustavo is definitely a man of his word because we are now paying $110 less a month than before! We are saving over $1200 a year because of his commitment to providing the best customer service! I cannot thank Gustavo enough for everything he's done to make my sister's life and my life easier. He is attentive, honest, and professional. Every time I have any questions for him, Gustavo is always ready and available to answer them. Thank you for everything Gustavo! read more

I wrote 2 bad reviews and they were deleted. I got a call back from them apologizing for all the inconvenience and they were going to reimburse my full refund that was owed to me instead of partial for all the wasted time and headache I had to deal with. I was asked to write another review on a positive note. I said definitely once I receive my refund. There is nothing positive about this Insurance company from beginning to end. I would have never gotten insurance the day I did if I wasn't lied to by a mgr Heidi. It has been almost 2 months and have not received any refund, not even what I was promised in the beginning. I have wasted more time trying to resolve an issue that was already suppose to be resolved. First person I spoke with said there is nothing he could do and I am not getting a refund. These people have no CUSTOMER SERVICE SKILLS! I would rather pay more with a company with better customer service, which I did and actually less of a down payment. This company states more down so it looks like your monthly payment is less. SAVE your money!!! DO NOT go through this hassle I have had to deal with. I was warned by 2 different people in the past they did not have a good experience with them. Starting with Heidi, Gustavo, Sylvester to 6 other people I spoke with, it has not been worth the hassle. It took from 1140am to 5:50pm to finally get a quote. I asked Heidi 3 times if I get insurance and change my mind, how much will I have to pay. She said $34 I said I will be fine with that. DO NOT GO TO A COMPANY that lies especially when it's managers. People go to jail for petty theft and this company is getting away with Robbing people! read more