I recently bought car insurance from freeway insurance . The process was extremely smooth, and it was the best deal around. After checking with over 5 agencies we finally found a great match! The highlight of our phone call is Jesus Lopez! He was extremely helpful and focused on our needs and benefit more than anything. He was a blast! read more

Jesus Anthony Lopez really helped me out and went above and beyond to answer all my questions and give me advice. read more

Freeway Insurance - Auto Insurance Near Me - Los Angeles, California

Honestly, I'm not one to hop on Yelp, but I was incredibly impressed with Sales Broker, Jesus Lopez. As soon as I was connected to him, he was easy to talk to, easy going, and very understanding of my situation. He was also funny, but that's beside the point! He took his time to be transparent and give me options, as well as explaining the importance of maintaining certain coverage. Getting insurance is such a pain in the a**, but Jesus made it a smooth process. Got me the most affordable rate in comparison to 8 other quotes I received. I should have gone with him first! read more

I have been trying to resolve an issue since January 2024, and I have sent multiple emails and also tried calling a few times, but can't been to be transferred to the right department. I would very much like to continue being a client of your's, , but would also like to resolve ASAP. I feel that I have been ignored. I would appreciate a direct number to call so that we can finally resolve after almost 1 year! read more

After 3 phone calls and getting the run around, my 4th try I got Robert Beus. He was amazing very pleasant and knew exactly what to do and resolved my concern. I wish alllllll customer service workers were like Robert!! Teresa Espinoza read more

I had the pleasure of speaking with Jesus. He was very thorough in explaining the whole process. I would definitely recommend. He had excellent customer service & answered every question I had. read more

I had such a great experience getting car insurance. I was blessed with getting help from Jesus Antonio Lopez, he was so great and patient while helping find the best quote that worked for me. He has such a positive attitude, and ensured all my needs were met in finding insurance. I'll definitely be referring people to him. Thank you again Antonio! I really do appreciate you! Have a blessed weekend! read more

Spoke with this lovely person Andrea she was just amazing the way she explains the coverage and how she gave me peace of mind in what I'm purchasing gave me the confidence of me getting insurance with her. I never dealt with brokers because of there ridiculous hiding fees and extra charges they do but she was very clear in what I was being charged and broke it down to the very last detail I enjoy her service and the way she helped me understand the insurance and was very patient with me after asking her a million questions once again I thank you Andrea and more agents should be just like her I gave freeway insurance another chance because of her she is great thank you read more

AGEISTS ! Doesn't provide Car Insurance if 90+ years old !

Came in today and among 6 office tables there was just one representative who told me to wait around 45 minutes. Well, maybe you need to throw away another 5 tables where your co-workers are supposed to sit and help customers... Not coming back. read more

Looking for insurance is stressful. You call places give them all your info and you pray for a low rate. Well one call here it was sooooooo easy. No stress and a good rate.....what else can you ask for??? I've been with them over a year and i got a great agent. Gave me their number for help. read more

Freeway Insurance is now my new insurance company. I went in to get a quote and the representative, Connie, was extremely friendly and helpful. I was a bit in a pickle and needed to get insurance ASAP, and she helped me out. She got me the best price for exactly what I needed. If you're going to go here, ask for Connie, she will take care of you and get you out of there ensured with Freeway. read more

Thanks to Pablo! Very calm, knowledgeable and outstanding customer service ! Took 15-20 mins to get my auto insurance. read more

Freeway Insurance - Thanks Pablo! Outstanding customer service. Very calm, knowledgeable . I came over there and left with a great price. Thanks to Pablo! - Auto Insurance Near Me - Los Angeles, California

My father & I came into this place looking for more affordable insurance & this place was more than honest & helpful. We came & we conquered! Service was quick & patience here is great. Wait time was no wait at all, least is 10 minutes but other than that they're very friendly. Anyone looking for car insurance, I totally recommend Thanks guys @ freeway insurance read more

This place is hands down amazing!!! They are not like most insurance places. They actually help you out!!! I was able to get great insurance and also get roadside assistance! I've had different places sell me insurance but NEVER have I been offered roadside assistance! They are helpful with setting you up with a great rate and the customer service is awesome. Desiree is amazing and also very kind she makes sure that you get placed with the best possible insurance threat matches your budget. If you need insurance I 100% recommend this place!!! read more

So shopping around for car insurance isn't easy or fun. I was referred by a good friend of mine about this location because of the great service.. and Mrs. Connie is EXCEPTIONAL! I walked out with a policy and a smile! Wonderful customer service! And a very clean atmosphere thank you Connie! read more

I used Freeway Insurance in El Monte previously and found their rates to be fair. I needed to upgrade my insurance since I just purchased a used Jeep. I looked online but the quotes seemed to be bogus because there was no way they could accurately quote me since I have a pretty bad driving record. I called Freeway Insurance Highland Park and dealt with Pablo. He ran my driving record and it was bad. 6 points. He told me that only certain insurance would cover me since I'm considered "high risk." No surprise there. After a couple of minutes he found a provider that would insure me and give me towing assistance. It was part of a package, not an upsell or any type of scam. I asked Pablo about the different fee's, my deposit, full policy value, their cut (since they're a broker) and what my renewal rates would be. I opted for a full 6 months payment to save on installment fees. I read all the fine print where fee's were involved because I didn't want any surprises. Employee's like Pablo are far-and-few because he is honest and upfront. It's good customer service when they can tell you the process, the layout of the fee's, the amount the broker gets, the amount you will pay upon renewal, etc. I would recommend this particular Freeway Insurance because of Pablo. Good job! read more

Pablo helped us get a good deal! Highly recommended. Ask for Pablo . Best prices! Flexible . read more

Freeway Insurance - Auto Insurance Near Me - Los Angeles, California

Francisco was a great help to find the right insurance for me. He had so much patience and his service was great! Very kind and excelled in his job! Also, he explained everything about my full coverage with every single detail I needed to know. Thank you Francisco for the great customer service! This helped me so much and I recommend anybody who is trying to get insurance for their car. read more

Very pleased with the service Pablo provided us. Help with all our questions. Highly recommend anyone to come and get insured with him.

The company freeway insurance is not a good company they still authorize UNAUTHORIZED payments from your bank account when you're no longer under their policy. Not to mention they forgot to send my policy to the dmv and problems occured read more

I was buying a car from a dealer so had to insure it. The dealer referred me to Freeway Insurance... I paid over 300.00 and went to pick up my car. When arriving the car I thought o was buying was changed for a different one . I didn't take it and NEVER owned it. I called Freeway insurance and told them I didn't get the car and canceled the policy.within the cancellation period. I was promised a full refund because I dont have nor did I end up buying the car. The dealer sent a fax and email telling freeway insurance I did not get the car also. It's almost one year later and still have not recieved my refund. ..one rep tried to say in one of over 50 calls to them and e mails , you insured a car dont matter if you took it or not its insured.. How pathetic...I want a refund ..you might know people who insure cars without having them...BUT IM NOT ONE!!! INSURANCE FRAUD BY THIS COMPANY AND THEFT... read more

Connie was very helpful and patient with all the questions I had ,she took her time and answered all of them . I had been to several other insurance places found this one to be the best price for what I needed . Go see Connie if you need insurance. read more

This company is terrible! They have so many fees and debit your account after policy has been cancelled. They accept no responsibility for their bad business practices. I would never recommend this company to anyone. read more

Pablo the sales Manager provided me with excellent client service, and helped me find a good car insurance that fits my needs. Thank you for your professionalism Pablo. read more

This has been by far the most pleasant customer service. Francisco, is the person who represents the company. He is friendly, patient,polite and most important great at what he does. He clearly explains the policies & gets great deals, with no strings attached! read more

Got a very reasonable quote with a top quality company. Very happy with the service. Highly recommended. Francisco and Pablo are very professional and will look out for your best interest. Thank you! Glad to be a customer. read more

Got my car insured, broker FAILED to set auto payment as agreed. After the first month (which you pay in advance together with fees) my liability stopped and troubles with DMV began The only solution offered was a new and MORE EXPENSIVE plan together with MORE BROKER FEES Old minded company, to avoid at all cost...try Geico or Metromile..they got it together.. read more

Damon D was very helpful.... great price and customer service. If you live in highland park and need insurance you need to come here Ec read more

Pablo was very helpful and answered all my answer. Great costumer service and the place is organized. If you looking for insurance, he's the guy to go to and inquire. read more

I owe a BMW 750 2012 (value $35,000). I have been quoted $450/month, that makes $5400 a year ! I already pay $228/month ($2700 a year) in a big branch insurance... Very funny this insurance ! read more

Great costumer service! Came in to get insurance and was helped by Francisco. He was great! Very knowledgeable and the process was simple and easy. Will definitely recommend to friends and family. read more

I called up to renew my insurance and then scheduled an appointment to do the paper work in person as it's cheaper than doing it over the phone, which I believe costs $20? Correct me if I'm wrong. I had Pablo help me, he was respectful and pleasant to deal with. He found me a good deal and got me cheaper insurance than what my mortgage company was going to offer. It was a pretty smooth process. I prefer this location more than the Sherman Oaks one. It was also nice getting to know Pablo as a person, we were able to share things about our culture like slang, food etc. Overall it was a nice experience. Usually renewing auto-insurance can be such a drag but not this time. So it was quite refreshing to have a cool experience with such good energy. Thank you Pablo. read more

Walked in to get a quote as ive been shoppin around for insurance. Most places have rude employees and are not very helpful at all but This young beautiful girl by the name of America was very helpful and informative about the types of insurance i can purchase. Sold! I was sold. Shes def the best insurance sales person ive ever encountered! I highly recommend America to everyone. Thanks America for being so helpful and informative. Now my Lexus is fully covered and iam completely satisfied. read more

I received a call from a agent called Fernando Arias Torres very rude agent never in my life have I been spoken so rude and disrespectful!!! Reason I am even more upset they scammed me they took of me my policy would start at 200 to begin then my payments I receive a call from Fernando and tells me my balance is 200 they charged me 80$ for broker fee and the 100 to start but they say I owe them 200 because now the amount is 380 never did they mention this to me I bought a car and decided to call them because of the comercial I saw on television at the moment the guy who helped me out gave me a good quote threw the phone everything was settled today I get a call from Fernando trying to educate me on how to read a form I signed and I did explain the him I thought what the man was telling me was correct Fernando was so rude and disrespectful never in my life have I been treated so poorly not even in Adriana insurance they treat you bad they have a policy we will help you stay with us and they really do and never have they spoken to me rude I should of gone with them freeway insurance you sell false advertising and you have rude agent people working for you people don't believe them they say 200 to start it's not 380 not by much it's 400 they are false advertising read more

Great service and Pablo is very knowledgeable and patient.. very honest too, he gave me a good price of $69 a month just liability .. would refer to others.. thanks Pablo read more

I came to this agency hoping I could get an auto insurance really quick . "Pablo was Very profesional really grateful experience he helped me a lot gave me a lot of discounts and I got a better price ... if want a auto insurance come over here and ask for Pablo ;) read more

I went in to get a new policy and the agent Pablo was the most helpful person ever. He looked at all my options and gave me the best insurance that fits my needs and lifestyle. He was attentive and patient with me and all my questions. Overall, it was not stressful and made the experience very enjoyable. read more

I wouldn't even give them 1 star. I think its sooo ridiculous that im being charges $100 to remive a car from my policy. Desire was the one i delt with. She was so rude. She claimed she was the manager and she's the only one i can speak to nobody higher then her. She swears this is legit her very own buissness. I wouldn't recommend anyone to come here unless u want to be screwed over read more

Francisco was awesome. He helped me find a great policy with great amenities. It was easy and fast. Highly recommend this insurance, ask for Francisco! read more