I have been with Krystal Davis-Frances Agency for over 5 years. I am a senior and need extra help…read moreat times on my insurance needs. I go to the Allstate agency and her staff is always prompt and resolves my issues. For example, they noticed I was a senior and did not drive much anymore so they designed a plan that was much more efficient and less expensive.

They did me so wrong! They are NOT about customer service whatsoever! I have had a terrible…read moreexperience ever since I switched to Allstate in January 2020. BIG regret! I have gotten cited more than once by police for them not being able to find my insurance policy information in their system. EMBARRASSING!!! I feel as though this should NEVER and shouldn't have continued to happen as I have auto debit and pay my Allstate Insurance bill on time always!! I spoke with the police department to have the citation removed, but it is still a huge reoccurring issue for me ever since I have had Allstate. Big inconvenience for me! The police department said it was an issue on Allstate's end that needed to be taken care of. Allstate denies any responsibility and claims they put my information in the national database for proof of insurance, but police aren't able to pull it up since switching to Allstate??.. Allstate has really dropped the ball! even though they have been getting my auto payments on time always and NEVER late!! I have the app, but it needed an update at the time and the police were not willing to wait on that. They said they would just pull it up from their end. They said it was showing no insurance since July 2020! This is the second or third time this has happened to me since having Allstate insurance by this agency! I was therefore ACCUSED by the police of NOT having insurance for almost a year! HUGE EMBARRASSMENT!! They should have been able to pull it up like with other insurance companies. I have NEVER had this problem before with any other insurance company! Krystal was absolutely no help at all and preferred to put the blame on me and the police department. She talked to me like I was a child and also told me she wasn't going around in circles with me! Ha!..Really? I'm sure she's going around in circles with my money!! How unprofessional..to talk to a customer like that. She says this problem has never happened in over 20 years!..Well perfect.. more of the reason to look into, research and fix the problem on your end so it will not happen to others!! Please don't waste your time and money on this particular agency!! There are way too MANY other good and faithful insurance companies out there!!!

Azariah took the time after the close of the business day to make getting a new policy a genuinely…read morepleasant experience. I genuinely feel like I've got an insurance agent I can trust for the long haul!

thank you to ms. michell she is such a excellent agent she got me a better rate and got me insured…read morein little time. definitely recommend her for fast service 10 out of 10

Marie is exceptional on finding the lowest prices on home and car insurance. She got me a lower…read morerate with progressive, 10/10 recommended.

The staff here have been great to deal with. Wendy and Maria respond to all my insurance requests,…read morequestions within a few hours or less. :)

I had a great experience today at La Insurance with Angie Sturdy. She and I immediately had great…read moreconversation and I felt right at home. She answered so many questions and I felt heard and taken care of. Thank you, Angie! You're the best!

The entire experience from day one has been an absolute nightmare. They misspelled my name when…read morethey submitted my SR22, so after waiting almost a month, they finally caught their mistake and they had to resubmit everything and start over from the very beginning. They even made me pay for the resubmission, even though it was their fault for misspelling my name. After waiting ANOTHER 21 DAYS, I find out that I didn't even need the SR22 in the first place. They had me pay for and submitted the WRONG form!! They have no idea what they are doing. The lady working there was new and kept having to call someone to get any answers. At the end of it all, they told me that there was nothing they could do and to basically go screw myself. So almost two months and $342.00 for absolutely NOTHING. Avoid this place like the plague!!!

Was scheduled to come in and was matched with Stefany. She was friendly and always tried to do what…read morewas best for me! Also, she was very informative and never tried to underhand me in any way. Glad to have my insurance done and squared away.

Stephanie is the right insurance agent, always goes above and beyond. Never disappoints! I've been…read morehaving State Farm for years and I can honestly say she is the best

Alexis was excellent throughout our home buying process. She was responsive, patient, and very…read morehelpful during a stressful time when a lot of moving parts were changing quickly. She helped us get homeowners insurance with windstorm coverage and bundled it with our auto insurance, and she stayed on top of everything from quotes to documents to follow-up. What stood out most was how available and engaged Alexis was. She worked with both me and my wife, answered our questions clearly, adjusted quotes based on our needs, helped explain flood coverage options, provided next steps, and kept communication moving with our lender during closing. Even when our loan situation became uncertain, Alexis was understanding, reassuring, and continued to help us navigate things professionally. Alexis made a complicated process feel much more manageable, and we really appreciated her responsiveness, professionalism, and care. I would absolutely recommend Alexis to anyone needing home and auto insurance.

Recently looked into 2nd house as investment property and had so many questions as this was new to…read moreus. Mary Elizabeth Walker at Albright Family Insurance representing Allstate was very knowledgable and informative. With her expertise we eased into the proper insurance coverage treatment for our purchase and closed on the new property in another county today! We would not want to deal with anyone else. This company already handles our current home and has been our go-to people for Auto insurance as well. Best competitive rates around. We are in good hands indeed!!

Ohaila & Henry are the best! I started with Henry in 2017, and then been working with Ohaila for…read morethe past 3-4 years, and she's been amazing. She still took care of my concerns today, and also such a sweet caring person. I an avid Statefarm client because of them! Thank you!

Henry has helped me and my gf for many years with our renters insurance and life insurance. He's…read morebeen awesome and really goes out of his way to provide excellent service. He gives great advice and I can't recommend his office enough! I also had the pleasure working with Ohaila with my home insurance. She helped me bundle my home and auto insurance so I can maximize the discounts on my policy. She also goes out of her way to help me and does everything she can. I really appreciate everyone here and the excellent service they provide. I am a customer for life!

Very disappointing total loss payout for my Tesla…read more I usually don't write reviews, but my recent experience with State Farm has been extremely frustrating and disappointing. I have a 2023 Tesla Model with only 37,500 miles, well maintained and in great condition before an accident that caused it to be declared a total loss. State Farm's settlement offer was $31,000 -- which doesn't even come close to the actual market value of my car. When I checked Tesla's own official used inventory, I found multiple 2023 models with higher mileage than mine being sold for $34,900 to $35,700 -- some even higher. With the payout offered, I can't buy the same model or even one with higher miles from Tesla's own website. I expected a fair and competitive valuation, but this number feels way below the real replacement cost. If you own a newer Tesla or similar vehicle, you might want to double-check the valuation State Farm gives you. Very disappointing experience -- I hope State Farm can do better for their customers.

Cindy and her team are awesome! Special shout-out to Madeline! I feel they always have my best…read moreinterest at heart as they guide me through considering my policies and coverages. It's not easy to understand all the changes with insurance, but I felt my business was valued as Madeline took her time to answer all my questions and explain things very well. I highly recommend this agency to anyone that values a person touch and excellence in service. M.Merritt