Update - 4-30-2014 ok, so it's been a while since I have…read moreupdated things. About 15 policies later and all is well. Ronn takes care of things nicely. Wife had a windshield claim that went smooth. So far so good, Always get amazing support from this office! Ok, so I have all my auto policy's, home, and anything else you can image with Ronn. Ive Happy with his agency and his services for the last 15 years. Only files some small claims (windshield) but he always watches them to make sure they are going smoothly. He doesn't set his prices, but he does anything he can to give you the best deal. Great honest guy. Ps - Ronn, cupcakes !!!

Ronn was very professional and friendly and was able to handle my notary services in a timely…read morematter. He even printed out my documents for me, which I really appreciate. Thank you!

I have had this service for a few years now and signing up was incredible and they make you feel…read moreimportant. Once you have a policy, making changes is like pulling teeth. I've spent so much time following up by calls, emails or text, it is ridiculous. Also, even if they do answer, be sure to check double that what you asked for was done (I paid 5 months for a car I asked to have taken off) and it never got done. I've spoken to the owner, and it's the same thing "We are short-staffed, busy, etc" that I have been hearing since 2020. I have a job, and following up daily is a headache. I am honestly at a loss at this point. I do NOT recommend putting yourself in this situation as it is not worth it.

I was with True Pro for about 8 years, and they always had great service…read more I would say within the last year their service has gone down drastically. They don't respond, they don't follow up. I wanted to look for another insurance, when I finally got a hold of someone at True Pro they told me I could look on my own for another insurance... umm isnt that the brokers job??? What do they actually do now? Who knows. Things that used to be taken care of same day, now take weeks, if at all. No one knows what they are doing, they get a 0 out of 10 for customer service. Needless to say, I found another insurance on my own. I didnt even bother to let them know I am no longer be working with them, they don't respond anyway. I ended up going through Otto Car Insurance, got a quote and insurance same day, great service no hassle. Definitely recommend using Otto car insurance instead!

Edward is a kind, caring, and patient person that will hear out all your needs. I highly recommend…read moreto reach out to him if you have insurance needs or even if you just have questions. He is also fully fluent in Arabic!

From the owner: CA Lic. #4083314…read more Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another kind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the El Cajon, CA area since 2021, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #4083314

Well, these reviews do not surprise me in the slightest…read more.. I manage a condo community who has had an owner/client of ours processing a sale of her unit within the complex. During this process, it is normal to obtain insurance and other relevant information needed for the sale. I provided the policy, but the agents needed other items regarding insurance fulfilled. In my 10 years of experience, our insurance agent is normally able to fulfill these requests. After 2 weeks of my client trying to get in touch and the agents attempting to get what they needed, I decided to step in and give them a call to see how I could help. Cindy Contreras hung up on me within 2 minutes of being on the phone assuming I was one of the "very frustrating" agents that she had been dealing with. She was incorrect because I was actually THEIR CLIENT and in touch for the first time in the process. Being hung up on was definitely not the best introduction into this situation; nonetheless from their actual client. I called back and the phone was answered by a gentleman who started off defensive, until I was able to explain that I WAS the client and I was ALSO frustrated by the agents they had been dealing with but that I was trying to get information on how I could get them OFF their back, and how I could help. I proceeded to ask for their management or customer service agent to whom I could speak to about this wildly unacceptable experience I had within the matter of 10 minutes... only to find that Cindy was the "customer service rep". Cindy, as in the one who HUNG UP on me. There are no words. WOW... I will be doing everything I can to escalate this through Allstate and anyone else. This is people's investments, livelihoods and frankly, this was the MOST unprofessional interaction I have had in my 11 years in the HOA industry... and the HOA industry is a pain in the a** so that says A LOT.

WOW inadequate & bad service from this Allstate agent, I have called and talked to the office…read moreabout 4 times and they are not able to provide a simple update, spoke to Cindy and Joel, This is just a poorly run office and would steer away and try another office. Run to another agency as fast as you can. Bad representation of Allstate from everyone in the office

screened my call because i hung up to call him back since he couldn't hear me, up in the…read more taking things personal in the world of business doesn't get anyone far. no wonder he has 1 review. oh well, on to the next agent, who gets a sale

If I could give 10 stars to this office I would! Alicia was the most caring and helpful…read morerepresentative I have ever encountered with any insurance company!!! She helped me start up my policy with Geico over the phone and made it as painless and hassle free as possible! Most insurance companies just care about money but not here. Alicia went over every detail about my policy and also helped explained what my policy covers and doesn't cover even after the office had closed for the day. I called right before closing and she was assisting another client and said she would call me back. I honestly assumed that I would get a call the next day but she called me back like she said and made sure I had no question unanswered! I couldn't have thanked her enough! The definition of outstanding customer service!! Thank you again Alicia! You are awesome!!

I recently got car insurance from Ryan and he was so helpful. He patiently answered all my…read morequestions explaining everything in detail. I appreciated his honesty and knowledge. We had a wonderful conversation and I could tell I wasn't just another customer. He is very sweet and easy to talk to. I'm so happy I found this place and I hope to be with them for a long time. I truly believe you will not be disappointed if you get insurance with this business. Ryan, I pray that your business will be a huge success!! Thank you so much!!

If you need help with anything insurance give Diana and Ryan a call they are amazing people and…read morewill definitely take care of you. They are very knowledgeable, helpful, and honest. Give them a call for any of your insurance or tax needs.

Best State Farm Insurance office around. Nicole handles all my policies for business and personal…read more Always available anytime to help.

I was working with Nicole from James office for coverage in my RZR. The policy was quoted and put…read moreinto place. Then when it was billed It doubled. Nicole was working with me to correct it and communication stopped. I tried for weeks to reach her and finally decided to go back to the way we first connected which was Facebook. At this point I just want confirmation the policy is terminated. In a gesture of grand professionalism Nicole, rather than calling me as promised, blocked me. Business relationships do not always work out. But it is beyond unprofessional to not inform your clients Of the status of their policy.

I had to cancel my policy with Jim Kelly Allstate, his agent Nate told me tpo Go to Geico, well I…read moredid, saving a ton of money with better coverage.After I left, I started to do research on this agent, well I never saw so many 1 star reviews, I was concern about if I ever needed help over a claim, God help me, what kind of service would I received, thanks again Nate, for your referral.Not sure why a Allstate agent would tell a customer to go to Geico, maybe he knows that this agent lack of customers service .......

I have been a happy Allstate customer for over 35 years…read more Recently, I was switched to Jim Kelly without my knowledge. They are nice enough. Reaching a person is difficult. I am not getting reminders that my policies are up for renewal. Tried renewing online and was unable to with 2 days left before my policy expires. Tried reaching them by email and phone without success. Sadly, service has slipped. Like Kellie A. I am a formerly satisfied client.

Thanks to John Kamil, he was very helpful and made it easy for me to find a new insurance plan.read more

Great Service from both Ivan and John. I was having a hard time getting car insurance due to no…read moredrivers license at the moment and Ivan and John did an amazing job in finding Best Car Insurance to meet our needs. Highly recommend. Very knowledgeable, helpful and kind. Need more people like them.

Christina has been my agent for my bar/restaurant going on 2 years now. She's responsive,…read moreknowledgable about policy questions or concerns and super easy to deal with. She definitely goes above and beyond for her clients both new and old which is rare in insurance! I'm having her prepare personal insurance quotes as I've never met my 9 year long State Farm agent. I know with her she will steer me the right way and ensure I get policies that fit my needs.

Christina is amazing! She helped me with my auto and homeowners insurance. Anytime I have a…read morequestion she is very responsive and goes out of her way to provide the utmost customer service. She is very professional and I highly recommend her agency for any insurance needs.