I have read the reviews about poor delivery of the Newspaper. I would like to talk about the Oakland Tribune which BANG tries to pass off as the Argus, Fremonts Newspaper. This is a fraud, if you look at the Oakland Tribune, they just change the mast to read Argus. There is very little news about Fremont, it is all about Oakland. The BANG Newspaper group knows this and does not give a shit about Fremont. I have quite the Oakland Tribune Shopper Called the Argus.... Bangnews group has no Integrity, just greed. read more

If I'd read these reviews before placing my order, I would've saved myself needless aggravation. I, too, fell for the poor student scam and signed up for a 6 week, Sunday only option. Piss poor delivery ever since. If I'm lucky, my neighbor waaaaaayyy down the hall gets the paper and I have to trek on down there to get it. Other times, the paper never shows up. Every once in a while though, I am pleasantly surprised to open my door and see the paper on the mat. Ergo, the one star. Calling to claim non-delivery only gets you a credit for another Sunday. At this rate, I'll be getting the Sunday paper for the rest of the year. Luckily, I paid in full for the 6 weeks so when all those credits are finally used up, I won't have to worry about getting charged again. All I wanted was the Sunday paper delivered to my door--a paper telling me what's going on locally. Since that's not possible, I'll hoof it down to the local gas station and pick up the SF Chronicle. read more

Worst customer service I have ever experienced in my life time. Took me almost 45 minutes to cancel my subscription.

NEGATIVE FIVE STARS -***** Beware, avoid the East Bay Times!!! If you get the East Bay Times consider yourself lucky. After the change over, we have been paying for the news paper but have not received the news paper once in the last two and a half MONTHS! After numerous calls and promises to have the paper delivered the same day by the carrier supervisor it never gets to us, sorry East Bay Times, it is time to part ways after having a paper delivered for over 20+ years and read the free news paper at work. Second problem is getting the refund from the beginning of May when the news paper stopped being delivered. The news paper companies are struggling to survive and letting quality employees go, and failing to deliver on what is required by payment. read more

This news organization operates scams in order to secure 'subscriptions.' Most people who answer their door in the area (something I now no longer do) will tell you that it is a regular occurrence to have a 'student' asking you to support them by signing up for a short-term subscription to the paper. They will beg and plead and give you a sad face. Well, I fell for it and gave a check to the person. Of course, I never heard anything further. I figured it was my fault for being an idiot. Strangely though, I would occasionally get a piece of mail (not the paper) from the Argus saying that if I wanted to continue receiving the paper, I should pay them. I hoped this meant that, by ignoring them, whatever phantom subscription I had would end. Well, 6-9 months after the person showed up on my door, I got a collection call. I was really mad. This is when I started doing research and realized that these people that come door-to-door are actually *paid* by the newspapers. Google has many instances of this new practice that newspapers engage in. It has been labeled 'a scam' by local officials as cited in various stories across the country, but apparently nothing can be done to stop it (?). I decided to call the Argus directly and dispute the bill, and it was almost impossible to talk to a manager. They continually ask for your name and address which I don't want to give out because I feel like they could just send you the paper without your permission. When I finally got through to a Manager, she pretended that she didn't know about the account. I explained that I never even received the newspaper to which she kept saying 'then why did you pay the bill?' I have no idea why she couldn't understand that I never paid the bill aside from the initial 'charity' check I gave to the 'student' who came by. Then, they insisted that they sent me bills and I responded that since I was not receiving the paper and I didn't want to receive it, I did not want to continue the service. How can they bill you for something a) you are not receiving and b) you are not paying for? This makes absolutely no sense to me. I told the manager at the Argus never to contact me (they had been calling constantly to sell me-- what? I don't know another bogus subscription?). I think I still sometimes receive telemarketing calls from them. What I have learned is that when you are dealing with a mystery bill, you need to continually say that you do not acknowledge the bill or accept responsibility for it. If you in any way suggest that the bill is 'yours' that is considered an acknowledgement of debt. What this means is that when you try to investigate a mystery bill, you have to be very careful of how you approach it verbally. I checked my credit after this and there is no mention of any outstanding or overdue debt or even a ding to my credit. This suggests to me that companies could, in theory, simply send you a bill and, if you make a misstep, in the process of figuring out where the bill came from, you could unwittingly acknowledge the bill. What a great scam, I wish I came up with that one! read more

Only gave a start because you have to. I got a bill for $1.99. I called customer service to find out why, I get c/s in Honduras, WTF, I thought I was calling the Bay Area. I asked to speak with C/S in U.S.A. they told me there was no one to talk to. I will not be giving the Argus my business. read more

This review is for the services that manages the argus "Bay Area newsgroup" The first time I didn't receive the paper, I called and a nice lady helped me and credited my account. The second time I didn't receive the paper I called and a man who was not very well trained ( kept asking me the same questions) took the information said that the paper would come the next week . I only subscribe to a Sunday paper. Well that week came and went with no paper. In fact, the following several weeks also came in went with no paper. During that time I tried to contact them but thier phone number was not connected. I went on the web site and said that I did not receive a paper, but to no avail. Every Sunday I look out and am disappointed- no paper to read with my morning coffee. I finally got through and the customer service rep was very apologetic, but by this time I was very frustrated and just wanted to cancel. After I went through my whole experience, the guy actually had the nerve to try and convince me to keep my subscription since it was at a discounted price. At this point I told him even if you give it to me for free, if I don't receive it what's the use? This outsourced model of managing subscriptions is not working for the argus. I won't go back. read more

I called subscriber services as my paper had not been delivered for two days. The fellow that took the call sounded like he'd just rolled out of bed with a hangover. He started going over my account - for 2012! When informed it was now 2014, he patched the call up to a supervisor, who told me that I now subscribed to a new service at $55 for 13 weeks! $55 for 13 weeks! For the bleeding Argus! I cancelled my subscription. The supervisor then immediately said she could put me back to my old rate of $23 for 13 weeks, but that it would take more than two weeks to receive a refund for the amount already charged. Incredible inefficiency! Incredible indifference! And still no paper. read more

It's an okay newspaper, we had a subscription for over a decade. It's not as informative as it use to be or keep up with the times. Some of the articles Argus are weeks behind with online news or tackle superficial topics such as sexist video games using misleading information or opinion pieces that contradict facts. I know the newsprint industry is in trouble but it seem to be filling up more with ads and less of actually substance. When we ended our subscription, Argus keep spamming us with calls to resubscribe and being rude about it. For the third time, no thank you. read more

This newspapers delivery is a joke. Have been subscriber for years. Probably get about 75% delivery. No paper again today. Called all of the phone numbers that I could find and the only number that rang said "this number is no longer in service". For all of the times that they say that they will give me credit they should be paying me by now. I suggest other options if possible. And the funniest thing is that I will as usual, get a card enclosed with one of the papers from the carrier with his mailing address hinting that they want a Christmas bonus. read more

On July 13, 2013 my subscription had expired for the YEAR, when i first paid for it i was told that they would start sending the newspaper to my house, so then i was waiting for the FREMONT ARGUS newsapaper to show up, it never did, then after 6 weeks, i called back and asked where was the newspaper that i puchased from some guy who was selling newspapers in front of FOOD MAXX, FREMONT, BLVD, they reply they had no record of this, i scanned my receipt, then e-mailed it over to the manager, then after 6 weeks, they started delivering my paper into THE DIRTY, FILTHY, SLUDGING WATER, it came to me in a glop of GOO, SO then i called back and complained, they fixed it for 2 weeks only, then started dropping the newspaper in the GUTTER AGAIN. I got so fed up, that when July 2013, came around "The FREMONT ARGUS" told me that I OWED them MONEY, and i needed to pay them? I had an out-standing bill, and needed to pay them, I told them then i did NOT WANT TO CONTINUE MY SUBSCRIPTION, then on SEPTEMBER 1, SOMEONE ELSE called from the FREMONT ARGUS wanting to CHARGE ME MORE MONEY???? I told them i CANCLED ALL MY SUBSCRIPTIONS with them, i told them why should i pay good money for a GLOP OF GUTTER GLUE, that ends up in my trash every Sunday? They refused to ever fix this problem, then to add INSULT TO INJURY, still wanted to CHARGE ME AGAIN, AND EXTRA FEE OF $5.00; The gal i spoke with told me that she would wave the FEE IF i purchased another subscription for another year, i told her that i will be going with another business like SAN JOSE MURCURY, who WILL NOT THROW NEWPAPERS IN THE GUTTER, I told her that i wanted to CANCEL ALL SUBSCRIPTIONS with FREMONT ARGUS, they are LOWSEY service, So in the middle of the month, they called again around 11:00pm at night, and said i still owe them money, i said no way, i CANCELED WITH YOU PEOPLE MANY, MANY, MANY TIMES, and now on Thursday, September 26, 2013 around 8:00pm this evening some JERK, called again and said i owe $10.00 now. I told him do i have to CALL KRON 4, and complain of your SCAM, THAT YOU ARE SCAMMING PEOPLE out of there money, then OVER CHARGING THEM WHEN THEY TRY TO CANCEL????? OR Do i just asks who does a "Class-Action-Suit"? to formally SUE the Fremont Argus From over Charging, and not CANCELING WHEN YOU BEGGED THEM TO CANCEL???????? AS far as i can see the FREMONT ARGUS, HAS BEEN DOING THESE ROTTEN THINGS FOR SOMETIME NOW AND GETTING AWAY WITH IT. CLASS ACTION SUIT - STOPS BUSINESS FROM STEALING FROM PEOPLE. Todays date : Thursday, September 26. 2013. read more

This is now the East Bay Times. The paper is okay, when we get it delivered. As I write this, we have not received a paper in the last four days. This may be revenge for us complaining that they did NOT stop the paper when we had a vacation hold, but then they stopped it shortly after we returned. The circulation manager has not returned any of our calls. They are horrible and should be ashamed of themselves. read more

My experience is the opposite of the people who do not receive their paper daily. I have put my paper on a vacation hold but it keeps coming and piles up on my driveway. Which is, of course, a beacon to thieves that we are not home. I have complained, I am not exaggerating, 7 times over the period of our 10 day vacation hold. Note, I put our paper on hold even when we were home, to experiment before we actually left town, to make sure it would actually be stopped. It kept coming and coming. Why do I have to play these games to simply get my paper stopped as requested. Ludicrous. Please, please, please just stop my paper already. How hard can it be. Frustration abounding. I think I will have to go down to the brick and mortar location to actually talk to someone. Insane. And even if I get it stopped, will I be able to start it again after the 3 days I am gone? read more

As the paper keeps being absorbed by larger groups, the quality of the paper and delivery service keeps declining. There is very little local news or high school sports. Way too many classifieds. If a paper isn't delivered, forget reporting it, as no matter how early I do, it still results in a credit. Currently, they are trying to upgrade subscribers into receiving the Monday edition, which we all used to get, for an additional fee equivalent to the price of the regular subscription! We often get papers that are wet or in odd places like on our windshields or deep within a bush. read more

Today I cancelled my online subscription to the Argus Newspaper, which is part of the East Bay Times news group. I did this after discovering a rate increase from $9.95 per month to $12.95 per month written in tiny font on a post card I received this week. There was no explanation of any kind for the rate increase, and I feel certain management was hoping that I wouldn't notice it ! Other than good sports reporting, this newspaper has deteriorated into little more than lots of full page advertisements and irrelevant news articles about towns and issues outside the Newark/Fremont/Union City area. I decided that continuing my subscription was a waste of time and money. read more

Thanks for the delivery this morning. The carrier put the paper on my porch so I didn't even have to get wet. Also, it has been on time and in a good location for the last few months. I appreciate the great service. read more

This has been the worst paper delivery ever!! I call EVERY single Sunday to ask where my paper is, they send someone out several hours later. But today no one came at at!! I have called to complain many many times, I just want my paper delivered on Sunday, which is what I am paying for. Yes I can cancel, but I really just want the service to have a Sunday paper, I do not want it via online!!! Just deliver one time a week cannot be that difficult!!!!!!!! read more

I have taken the Fremont argus for 20 years. I quit it because the news seems to be much more about The trivially area than Fremont or Newark,ca. After quitting I received a bill for $5 something, icalled them and was told that I hadn't called after my subscription had run out and they kept sending me the paper. I said I had called after the second renewal notice, they said I hadn't. I got tired of arguing and paid the money as it was so little. After a couple of weeks I received a call from the argus offering me 6 months and a $10 card from either target or Safeway for $19.95 . I still miss having an actual newspaper so I agreed. That was in May. To date I have received 3 phone calls from them telling me the paper was coming, never receiving one. I have called them twice and been told that they never offered a card which was a lie,(how else would I know about it) the card was only offered to subscribers that automatically renewed subscriptions. I was also told that I would begin receiving the paper when they figured how to get one to my address. Keep in mind that they had delivered to this same address for 20 years prior and they had no problem, also they seem to find my neighbors address alright. So this is almost 1 month and a half, no Safeway card , no paper, $20 plus on my card and what's gonna happen if I cancel. Atrocious customer service, and the same delivery people still haven't found my house after delivering here forb20 years. AMAZING read more

6 Days without a newspaper delivery!!!!! In December we recieved notice of non-payment. My wife found that our check to the Argus had been cashed and cleared on Nov 13, 2013. She also noticed that the account on the billing notice had been changed without our knowledge.. My wife called The Argus and talked to "Ashley". Ashley said she sees where the money went to one of their old accounts and that she would transfer it. In January 2014 we recieved another notice of non-payment. My wife again called and was told they would take care of the funds transfer. Then on Feb 4, 2014 newspaper delivery stopped. On Feb 5 my wife called their customer care department and asked to speak to a supervisor. As of Feb 9 there has been no return call. She asked again Feb 9 to talk to a supervisor with no luck. We have subscribed to this paper since 1971 and I was actually a paper boy with the Argus when it very first started. My wife is appalled, in her profession, banking, the account would have been credited immediately. All we have heard is appologies from the customer reps. But nobdoy follows thhrough. At 11:30 today, an hour or so after posting this review, I went out side and low and behold there was a newspaper just delivered. I imagine this review probably wasn't the cause of the delivery though. Hope the paper continues to be delivered. Wonder if someone in authority will ever call to say sorry about not following through soonner. read more