They take such great care of our animals and have the kindest staff and drs. Highly recommend!read more

$3500 for a c section and they never answer their phone anymore…read more This place was great in the beginning, they are getting greedy.

This clinic is fantastic and Dr. Propp is kind, upbeat, and genuinely concerned for and dedicated…read moreto service and care. What a refreshing experience in a time when service and connection to the end user is often neglected.

21 mar 2020 our 3.5 lb yorkie - Bella - was brought into Animal Medical Center Lubbock TX & seen by…read moreDr. Justin Propp. Her front arms had been buckling & she needed X-rays to further deduce if the cause was physical or neurological after glycoflex [glucosamine] consistently given over 6 months - didn't make a difference. Dr. Justin Propp prescribed Bella gabapentin & advised an MRI as the next step. Luckily, once home w/Bella in NM, we were able to smell that the gabapentin had a sweet grape aroma. While some sweeteners are harmless to humans such as xylitol, it's quite the opposite when it comes to animals. Xylitol is TOXIC to them; likely causing seizures, permanent brain damage & death. W/out knowing if this smell was a harmless sweetener or poison, on 30 Apr 2020 we emailed amcLbkwebsite@gmail.com & directly asked if the gabapentin they gave Bella contained xylitol. On 31 Apr 2020 we received an email response stating, "So I spoke with our Office Manager and he stated that the Gabapentin Oral Suspension does contain Xylitol but at such a low dose that it is not toxic to the patient taking it. We have been using it for a long time with no issues regarding our patients." At the time, I was so consumed with getting Bella into a neurologist during Covid that it didn't even cross my mind to leave a review which could have prevented another fur baby parent from having to deal with this. Bella at the time was 3.5LBS (she's now 4lbs) so ANYTHING toxic would be absolutely more dangerous to a small animal - similar to how birds die from PTFE DUE TO THEIR SIZE. Regardless, gabapentin is a great nerve pain medication, anti anxiety, as well as anti-seizure medication for pets. The danger when adding toxic xylitol is that it affects animals by likely causing seizures. So the worst thing you could do for a pet who is having seizures is to give them gabapentin containing xylitol. Likely to cause more seizures, & if you don't know there's xylitol in it & you increase the dose &/or frequency, the seizures will likely increase in parallel. *Bella wasn't having seizures, but I'm pointing this out in the event that anyone reading this [current or future client] w/a pet having seizures could at least be aware of this life saving detail. So regardless if a pet is 4lbs or 40lbs, gabapentin should NOT be given if it contains xylitol PERIOD. Don't let anyone downplay the danger of xylitol. Like if someone said (after the fact not upfront) "oh it's just a little crack cocaine, not a big deal - we put it in the kid's pb&js all the time w/no issues, you'd probably have them taken to court. It's not that different. There is AMPLE reputable literature educating us on the dangers of xylitol to animals. Granted, this was 3 yrs ago so hopefully this vet doesn't carry toxic medication anymore. Hopefully they aren't giving anything toxic to unknowing pet owners (such as in our case) which essentially is poisoning our own pet without knowing it. My concern & reason for writing this 3 years later is the guilt I already feel hoping this didn't happen to someone else who wasn't as lucky & didn't know to ask if xylitol was in their pet's medication. Or maybe they did ask like we did & they got the same answer, trusted & believed the irresponsible response from doctors & staff here stating a little xylitol isn't a big deal, it's given to their patients all the time. I'm not angry. I'm not reviewing any other part of the service Bella had that day because the x-rays turned out great. This is solely to inform any current or future unsuspecting pet parent about the danger of xylitol & the attitude the Lubbock doctor & staff of mar 2020 had at the time: 1.) having a non pet safe formula 2.) the vet prescribing gabapentin knowing it contained xylitol despite Bella's weight 3.5 lbs & 3.) receptionist & office manager both confirming the xylitol in Bella's gabapentin wasn't a big deal. I thank Jesus daily for Bella who is 12 years young going on 13 come Sept 2023 -- living her best life despite having Chiari Malformation & Syringomyelia.

Live Oak Animal Hospital is great! Dr. Patridge went above and beyond with the care she provided…read more The entire staff is kind and always willing to help. If Boo could write her own review, she'd give it 5 paws... and maybe a bonus bone.

My son and I are victims of domestic violence that's still happening today. In February of 2024,…read moreabout a week after I started a new job, after being unemployed for about 7 months, one of our emotional support cats, Lucky, was sick so we took him to this vet clinic. They completely refused to work with us at all with the cost of the surgery that he needed. And my credit was horrible. So they coerced us into surrendering him. Then they killed him. About 2 months later, we were homeless. From April 2024 to February 2025. In July of 2024, we had to put our other emotional support cat down. He was 18 years old and he was suffering. So after that, we didn't have any emotional support cats to help us through that extremely difficult time. We're still extremely heartbroken and furious about how HORRIBLE we were treated at Live Oak and we honestly don't trust vets anymore because of them. It's extremely cruel to steal someone's emotional support cat in the first place but instead of caring for him, they killed him. After finally being able to move into a home in February of 2025, we rescued 2 new emotional support cats. We could've had them both spayed for free through a voucher program through the pound. But we would've had to take them to Live Oak. There's absolutely no way that we will trust them ever again!!! We were able to get them both spayed at P.E.T.S. Clinic. And yes, we paid for both of them to be spayed. Live Oak claimed that we didn't try to get financial assistance. Of course I did, even though I knew I would be denied because my credit was bad. And if we could've afforded the $1400 surgery for Lucky, then we wouldn't have ended up homeless like we did. And they completely refused any donations towards the cost of Lucky's vet bill from people after I posted about the situation on Facebook so that we could get him back. That's how EVIL these people are!!!! They thought we didn't care and didn't try to find a way to afford the $1400 surgery even though we ended up homeless less than 2 months later, on April 1, 2024. And NO, that is NOT an April Fools joke!!!! I also was so upset and stressed out that I passed out at the duplex that we were renting at the time, we were renting it through McDougal and they refused to renew our lease, and I was taken to Covenant in an ambulance. Because my credit was bad, no one else would rent to us, so we ended up homeless. I received a good amount of money for my tax refund. I knew that Live Oak wouldn't give Lucky back to us, even if we could pay them back. When we became homeless, we stayed in some hotels for awhile. We were supposed to rent an apartment at Stonebridge at Ironton, but they denied our applications because we couldn't afford a 2 bedroom apartment and we requested a one bedroom apartment. After we ran out of money from my tax refund, we stayed at the Salvation Army. We lied to them about my son's age because he's gay and he wouldn't have been safe in the men's shelter. Even before they found out that we lied about my son's age, they bullied and harassed us the entire time that we were there. And they absolutely refused to help us improve our situation, like they're supposed to and claim they do. We've had to completely cut all of our entire "family" out of our lives and disowned them for our safety. My former "brother" is extremely similar to David Koresh with his brainwashing capabilities and his ginormous fake persona. So our family now is me, my son, and our 2 emotional support cats. Our cats aren't just cats. They're our babies and our only family!!!!! And Live Oak intentionally killed one of our babies, our family.

Let me preface this review by stating that my senior dog, Sugar, hurt her hind leg playing with my…read moreSister's rambunctious puppy, while I was travelling. Sis, did not have a car to get Sugar to a vet right away, so I took to yelp to find a reputable place to take her as soon I got back in town 2 days later. In the meantime, my Sister did her best to brace the leg, in case it was broken and made Sugar a comfortable as possible. I get home and take Sugar to her appointment with Dr. Linn. She takes one look at the leg, which his a little swollen, and states that she has no problem taking an X-ray of the leg, but to save me some money, she refers me to the Live Oak Animal Hospital down the road, since her in house orthopedic vet is actually on vacation. She basically did not want to charge me for an X-ray if it was possibly broken and there was no one that specialized in broken bones there to really help. She gave me the number to Live Oaks and explained that they were usually pretty busy but because they were a larger capacity animal hospital, with more orthopedic specialists on hand, they would be better equipped to help. Dr. Linn and her staff did not even charge me for the consult so that impressed me that they were not out to do a quick cash grab. I would certainly go back to this office again for regular vet needs for Sugar since they were so kind and empathetic.

Since Dr Lynn and Dr Jones retired I do not recommend this hospital any longer. Before it became a…read morecorporation with other vets, Dr Lynn and Jones were so loving and would work with you to help your pet get well. We had been a patient for probably 30 years and we needed a place to quarantine our Husky for an event that was not her fault! The managers would not take her and the girl on the phone was extremely rude. The manager said it was not the place for here! What! We had gone there for 30 years. You know my Husky! We had to take her to a vet out of Lubbock. I do not recommend this hospital any longer.

Dr. Ledford and clinic staff performed an amazing job addressing several serious issues for my…read morewonderful 9yo female purple heeler, Miss Jewel Lee. She was in a lot of threatening trouble for her life, which was very successfully addressed by Doctor Ledford. I cannot over-express my gratitude to this excellent veterinarian and her excellent veterinary techs. May God bless this team of professionals!

Dr. Bozeman is absolutely great. 3 Yorkie's and 1 Big Cat she has been taking care of them for the…read morelast 10+ years

Very caring and willing to listen to concerns. Go above and beyond to determine what is wrong and…read moretreat the issue not just the symptoms. We take or dog and cat to them. Amazing from the moment you walk in the door until you are satisfied. They also follow up to ensure all is well after you are back home.

If you are bringing your pet to this vet for end of life care, decisions, I would NOT recommend…read morethis place. My cat has been a big part of my family for 20 years and her health declined instantly yesterday. She was lethargic and having what seemed to be seizures. She could not walk without falling and her body physically flipping around. She turned from a lively, feisty cat to a non-responsive apparently sick cat over night. :( I brought my cat to this clinic to seek answers and care. The staff at this clinic placed their total focus on "MONEY".. not on how my pet was doing.. or what I was feeling from having to see her drastic decline. The staff started off with presenting me with a long list of "tests" they wanted to run.. Multiple tests that had NOTHING to do with her immediate care... Tests that would cost SEVERAL hundreds of dollars... I kept advising them that she is 20 years old, I didn't want to put her through unnecessary tests that had nothing to do with why I was there with her. Staff continued to want to "negotiate" the tests, leaving me in the room for very extended lengths of time, multiple times, going back and forth with the doctor to figure out what tests were actually "Necessary" to be done. This staff left me feeling like I was purchasing a used car and they were the salesman... No sense of compassion for what my pet was experiencing and for what I was feeling... Final prognosis from vet.. My cat was constipated?????? Really :( With that, anyone considering this clinic, should really think twice about it. My baby crossed the bridge this morning and is no longer in pain. My heart is broken :(

They charged thousands for giving a blood transfusion in a cat without testing her blood type. Her…read moreblood type was different and it killed her. Horrible, horrible vets who only care about $$$

I would give 0 stars, if possible, to both Dr. Windsor and Dr. Gonzalez, and the office manager…read more The event was in May of 2025. My experience at this emergency clinic was devastating, not just because my dog died, but because of the way it was handled. We spent 5 hours in a room, during which we were left in limbo for up to an hour each time the vet or the tech left. According to the office notes, surgery was then delayed further with no clear justification, and there was a large gap in post-operative care, where my dog went 4+ hours without being checked on without explanation. Dr. Windsor's handling of the situation raised serious ethical concerns. She documented false information in the medical records, claiming I knowingly delayed my dog's care by asking to say goodbye before I left the office, among other things, which did not happen. These inaccuracies seemed aimed at shifting blame onto me rather than acknowledging their own delays and communication failures. I tried to follow up with the office manager, who initially seemed empathetic, but then he just made excuses for his staff's serious integrity lapses. If this clinic is struggling with staffing shortages or internal processes, those issues need to be addressed rather than hidden behind unethical documentation practices.