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    1 month ago

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    Ask the Community - Frenzy Outdoors

    Whitetail Heaven Outfitters Elite Outdoor Superstore

    Whitetail Heaven Outfitters Elite Outdoor Superstore

    1.0(1 review)
    52.2 mi

    I'm a sportsman (fishing archery, gun owner), 68 years old, 41 year resident of Lexington, and…read morecaregiver to a 94 year old World War Two vet. I saw their grand opening sale ad in the newspaper and drove down to check it out and maybe buy some gear. I put on my mask and walked into the store about 5 p.m. Sunday, Nov. 22, (during a week when Covid-19 was running rampant). I was met by a young female sales clerk not wearing a mask who approached close to me. When I asked her "aren't you supposed to be wearing a mask?" she responded "No". I noticed that NONE of the sales staff were wearing masks. A moment later the manager/owner approached me, so I asked him "Aren't you and your sales staff supposed to be wearing masks?" He said "No". I told him I was a senior and caregiver to a 94 year old veteran and needed to keep him safe. Then I asked him "isn't it the law that you and your staff are supposed to be wearing masks in a retail store?." I never raised my voice, was polite - just asked that question. He responded "No!" and told me to "please leave my store" and shooed me out. I was shocked. This is the first time in my life I have been asked to leave any establishment. Maybe the owner thinks he's being tough, or that no one can tell him what to do, or even patriotic. If so, maybe he should rethink his position in light of the dozens of veterans who have died from Covid at the Thomson-Hood Veterans Center in Wilmore, just down the road from his store. I will never go back to the Whitetail Heaven Outfitters Store in Nicholasville. NOTE: I don't know why the Yelp site is saying I'm from California. My whole family is from KY and I've lived in Lexington for 41 years. This is my first ever Yelp review.

    From the owner: Whitetail Heaven Outfitters Elite Outdoor Superstore is your home for quality hunting, fishing,…read morecamping, recreational shooting and outdoor gear at competitive prices.

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    Whitetail Heaven Outfitters Elite Outdoor Superstore
    Whitetail Heaven Outfitters Elite Outdoor Superstore
    Whitetail Heaven Outfitters Elite Outdoor Superstore

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    Vance Outdoors

    Vance Outdoors

    4.2(6 reviews)
    66.8 mi

    Very helpful sales people from the front door and throughout the store . Products were reasonably…read morepriced . Great deals . Great service.

    Ordered a Suppressor*******(That was complete with factory thread adapter in a sealed product that…read morevoids the warranty if removed according to the manufacturer)***** and did all of my paperwork etc last Saturday. I got my approval a few days later, so I stopped into the shop to pick it up on 9-11 at 4pm. Waited until 430pm until I was actually helped. Salesman I believe his name is Scott helped me. He took my ID and proceeded to get my item. He returns with my item that was in a ripped-up box sleeve that wasn't like that prior to doing my paperwork. We start the transfer paperwork and open the box. ************Someone did the switcharoo on my FFL item that was registered to me per the ATF. This suppressor had a different serial number and was in my box that had the correct serial number. Salesman proceeds to go look for the item and thought it was in the other box which it was not. Thirty minutes pass and we locate my Suppressor which was in the display case. Upon handing me my item I noticed it was missing something(Thread adapter). I inform the sales guy and we compare the one that wasn't mine to mine. It was factory condition and had the factory adapter. The salesman mentioned that in the past two employees got fired for giving two different customers wrong FFL items. Salesman goes and shows is manager while I am waiting, I hear a metal clang in the back room. Then a few minutes later the manager at the gun counter I think his name is Rick(tall young guy, with long hair) comes out holding the one that wasn't mine and mine. He claimed that they were the exact same and mine was as it was from the factory. I disagreed and had him pull a fresh one from the case (Factory condition with factory thread adapter in it). I told him that's how mine was supposed to be and it wasn't. After some arguing he said that he would include a free adapter with it. *******(Someone in your gun department without my knowledge disassembled my paid for product which is a breach of contract)****** I was reluctant to take the offer and the sales manager pressured me into it saying it was already assigned to me and I had to take it. I told him we could just cancel it and he could refund my money. The salesman mentioned that in the past two employees got fired for giving two different customers wrong FFL items. He assured me that the item was not missing anything, so I took it home. I return the next morning with my item because I was unsure that if it was compromised or not and wanted to just return it. I read on the manufacturer's website that if any suppressor has any alterations, they will not warranty it. An aftermarket thread adapter inside a sealed suppressor that the manufacturer says per the manual owner is not to remove any part of the product for any type of cleaning. I arrived at 9am and asked for the manager, which did not disclose his name, and he came out heated as at first. I explained the whole situation to him, and he proceeds to try to tell me that it is factory and that they are all like that. He pulls three out of the case and shows me.(They are all three missing the thread adapters. These employees are illegally modifying suppressors and selling them to people by removing the thread adapter) I had him pull one from the bottom shelf and guess what it had the factory thread adapter which mine was missing. I told him that I do not feel comfortable even attempting to shoot a gun with my product because it could cause bodily harm if it is missing anything else. We had a heated argument, and he acted like I didn't know anything about suppressors. He pulls a completely different suppressor out and tells me mine and that one is different. I know that because his is a different caliber and model than mine. We argue again, because I told him I want my money back or would even accept store credit. He said no because I took the item last night which was like 15 hours prior under the assumption I had to per the previous management. We argue some more and he retrieves my item and paperwork from the back where he took them to. I show him the owner's manual stating the warranty will be voided per and modifying of the product. He disagreed and said it wasn't for my suppressor, so I scrolled up and showed him my model. He pushes my stuff to me and aggressively says "You have to take it up with corporate". I apologized to him for the issue and expressed my concerns. Told him I know it's not his fault but someone there did something to my product.

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    Vance Outdoors
    Vance Outdoors
    Vance Outdoors

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    Frenzy Outdoors - huntingfishingsupplies - Updated September 2026

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