EDIT 4/30: Like I guessed from her previous lack of integrity, she claims I chipped my own sink on purpose?! This woman is a snake!!! Also responding for yelp and not to me directly when I am directly asking her to fix it. She will avoid accountability at all costs. Anything that goes wrong they will blame on you. It's just not worth it. Keep your sanity and peace of mind and hire someone else. I will make sure no one in my 82 unit building uses them and I will make sure everyone in Astoria knows how they treat people. I an beyond disgusted. Upon reaching out, the communication and follow up was excellent. I scheduled a facetime walk through of my apartment, was explained the process and everything covered as well as add-on packages. I was promptly emailed my summary and proposed invoice. I was excited and sent in my deposit to hold my date right away. The day before, I was the one who texted to confirm first because I was so excited. They arrived one hour early which was fine, and they got to work right away. You could tell they were no nonsense professionals just by the way they moved and I was full of joy knowing my apartment was going to be spotless. They told me to leave and come back so I did, all while maintaining communication with the owner over text, responding immediately. She had texted me about a few various things / questions and I replied the same minute as I was just waiting down the block. As they were wrapping up she said "they'll be done in 20 minutes if you want to go take a look" (verbatim). No mention of "how do you want us to lock up" or "can you come back because they can't leave without the door being secured", no mention. The fridge magnet they broke they mentioned though? I get back just as they're downstairs packing up, I go to open my apartment door and they PRESSED THE AUTOLOCK ON MY DOOR WITHOUT ASKING. It is an unspoken rule that you don't touch anyone's autolock!!!! I only use my top lock and the last time I had an issue exactly like this I had to pay a locksmith $300 to get back in. At this point I am panicking because I'm realizing I'm locked out. I call Amal who I was immediately responsive with all day and she proceeded to tell me "that's why I told you to go take a look" and "we can't leave doors unlocked we'll get a lawsuit". Neither of these things make sense "take a look" does not equate with "we're auto-locking the door" and I responded to all her messages the same minute she sent them all day, there's no reason she couldn't have communicated about me needing to be back before they left since they don't have a key. She refused to take responsibility and every minute I spent with her on the phone was time I could be spending finding a locksmith so I hung up on her to find help. I secured a locksmith and sat down in front of my apartment door with my packages and my dog just waiting. Amal proceeded to come to my building with two of her staff to "look at my lock". I thought this meant she was bringing a locksmith but what she was actually doing was coming to confirm that I wasn't lying because as she put it she thought I was "trying to not pay them". Out of this world. I still can't wrap my head around this accusation. Not only did they lock me out of my apartment, waste my time not offering solutions, try to tell me it was all my fault, but they then tried to call me a SCAMMER too. A locksmith finally arrived, I asked him how much it was, and surprise surprise it was $300, same as last time this happened to me. (She also said it wouldn't be $300 because she knows everything at the wise age of 26, including world class customer service and problem solving skills). I documented him having to power drill into my apartment, him telling me how much it was, a screenshot of the receipt for the bill and I sent it all to her along with a venmo payment for the FULL AMOUNT she accused me of not wanting to pay when she came back into my hallway to try to intimidate me with her staff when I was stuck in a horrible situation they created for me due to their poor communication. I finally get into my apartment, and it is spotless, like a dream honestly. They went above and beyond and they worked really hard, for that, I thank the cleaners and was happy to pay the full amount + tip because they honestly deserve it. What angers me most is the lack of accountability from Amal in her lapse of communication and lastly that I came back to my bathroom porcelain sink deeply chipped. I wrote her that I expect her to fix my sink because they damaged it, everything else is whatever at this point. I will clearly (and sadly because the service was very good) never use them again, or refer them to anyone. I've informed everyone about the gross way they treat their customers. Make sure to take a video of your apartment before, as I'm sure if she does respond, she'll try to tell me my sink was already chipped, I'm just waiting for it. The cherry on top of a horrible experience. read more

Best of the best! Hiring Fresh Cedar has been one of the best decisions I've made! It has improved my mood to have my apartment in such beautiful tidy condition, and have Fresh Cedar come clean regularly. They are prompt, responsive, and so detail oriented with their cleanings. Their one time deep cleans are out of this world impressive; and when they come regularly to clean my apartment they go above and beyond-- periodically cleaning out cabinets, putting away laundry-- on top of all the other typical cleaning tasks! What I love about working with fresh cedar is typically 2-3 people come to clean my apartment and they each concentrate on different areas. This means the cleaning gets done that much faster! Amal is so communicative and Alba is such a pleasure to work with. I cannot recommend them highly enough!! You won't regret it. read more

when I began my search for a cleaning service, I think I, like many other mothers, realized that I needed an extra set of hands or an extra week in the month to fulfill all the duties that a full-time working parent has to fulfill. Thankfully I received not only thorough and reliable cleaning, but thoughtfulness that you don't expect from someone simply "doing a job." my husband said it was like hiring a mom (One who doesn't judge how cluttered and dusty your home is) to help out because fresh cedar goes above and beyond. i really can't put into words the first time i got home from them completing a deep cleaning. speechless. read more

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I found a fresh cedar card on my door, and I thought... oh, maybe I will try this cleaning service out, the card looks nice. Then started the seventh circle of hell, in terms of a thousand page emails, audits- an ENTIRE architectural layout of my apartment - and then, weeks and biblical pages later - I get an email that is no joke - 10 pages. Like someone wrote ten pages describing how they will charge extra here, and there, and oh a pet is in the apartment - 300 dollars and discount for 200 dollars. I can't afford to spend my entire life emailing a million things for a cleaning service. All I need is a cleaner at a reasonable price who will do a good job. I have absolutely no idea who on earth had the time to read their Magnum Opus, and respond to a 10 page email - for cleaning. What are we building a rocket ship??? Is this nuclear physics? What happened to the good old days- when you picked the phone up, introduced yourself, and asked someone to come in for cleaning? This is like they are building a moat around a castle in a hurricane and risking their lives and sending a thousand risk analytical data sets for someone (who has literally all the time in the world) to ultimately be price gouged for a weekly cleaning service that costs 300?? Weekly?? I have an idea, a good person, who communicates clearly, and charges around 90-100 for an hour or so and develops a good relationship and doesn't take up your entire time with developing the atom bomb ultimately to leverage epic emails and data sets to price gouge you. I've literally spent 4-5 hours and I still have no idea what their pricing is, I've wasting family members time, my own, and completely was sent in a rabbit hole of word salad mumbo jumbo. You know I literally don't care if the apartment becomes a glass castle that is cleaner than any space in the entire world- the obfuscation and process is like getting the TSA preselect - it will take months, you'll pay for things you don't know why, and finally you're just walking through a gate. Like the easiest thing in the world No thanks. I'll take my life back now. read more

My wife and I recently moved apartments in Astoria, and we booked Fresh Cedar to help us with cleaning our old apartment after the move. Everyone we dealt with was friendly, responsive, and professional. After the move out deep clean was complete the space felt practically brand new. We definitely would use Fresh Cedar again in the future. Highly recommended! read more

Fresh Cedar does incredible work! I have tried a few cleaning services in NYC and they are by far the best service I have ever had. They pay close attention to all of the little details and always leave my apartment looking amazing. Also, they are a family-run business and they are so kind and thoughtful. I cannot recommend them enough! read more

Fresh Cedar exceeded my expectations. Scheduling was easy and pricing was fair. They brought all of their own equipment/cleaning products which is always a plus. They came on time and worked fast without missing a beat. Everyone is so friendly and professional! Our apartment looks and smells great. This was a true deep clean. I will be using their services again. read more

INCREDIBLE! Fresh Cedar did the most amazing deep clean of our home! From floor to ceiling was sparkling. They even moved my stove and fridge and got all the cumulative grease and grime removed. The air in my home felt different for days. Amal and her team were highly communicative and transparent about the process. Highly recommend and beyond worth every penny! read more

Excellent service! Surprise deep cleaning for my daughter's apartment , her beloved dog had just passed away & I wanted to do something nice for her, Amal was So nice & I arranged the whole surprise from my home in Florida. My daughter was so surprised& happy ! 3 people came & my daughter was amazed at how hard they worked & how fantastically clean the apartment was . This company is The Best !!! read more

I could not recommend Fresh Cedar enough! They were truly amazing, so kind, careful, and thorough. They came in masks and put on booties when inside my apartment and brought everything they needed to clean. I am so happy with the job and the pleasant experience overall of dealing with Zeinab and her team. I am definitely going to recommend them to friends and family and have them back. Really wonderful small business with great quality and care. read more

Fresh Cedar exceeded my expectations in their cleaning! I booked a "deep-cleaning" because our apartment had not been thoroughly cleaned in a long time. We have a dog that, unfortunately sheds a lot which makes it impossible to keep up with the dusting and hair. Fresh Cedar's team made this place look like we just moved in. I am beyond thrilled with the work they did. If you are looking for an honest company with a great deal, you have found the right one! read more

I used Fresh Cedar for a deep cleaning of my apartment and couldn't be happier! Not only are they so, so nice but they are punctual and my apartment was sparkly clean! They all came in masks and wore shoe covers before walking in. They did a fantastic job and I couldn't recommend them enough. I will be using them again! read more

Fresh Cedar provided an amazing service! Our apartment is sparkling. They took great care to ensure everything was cleaned thoroughly and organized. They even cleaned in and behind the oven and fridge!! (I also had no idea the glass on our shower doors could be THAT see through- it's incredible). Everyone was so kind, the office explained everything they offered in detail, and booking was simple. Having this spotless apartment makes it feel like a weight has been lifted off our shoulders- and it's all thanks to Fresh Cedar. Do not hesitate to book!!! read more

Such a wonderful small business that I would recommend to anyone ! They got stains out that I thought I would have to live with forever. They came in with masks and booties and left my home smelling/ looking cleaner than ever. I was so impressed at how fast I received a response for my inquiry and the amount of attention they gave to everything in my home at such an amazing price. Everyone was so nice and pleasant even at 8AM on a Saturday !! I already booked my cleaning for next month and will continue to use Fresh Cedar in the future. read more

Thank you to the whole team at Fresh Cedar. My place went from dusty to sparkling in under 3 hours. Amal was super responsive the whole time and the cleaners were lovely. The price was way better than other services I called. Would 100% recommend read more