Employee answering the phone was cold and impersonal…read more Says the business was sold, and Mike no longer works there, and also that vape products are illegal, now (not true, at all, no idea what she's talking about as of today, Sep 15 '25). I didn't go in person. Got very had vibes fromt the woman answering the phone. I believe her that the business changed hands. Old ownership I cannot imagine allowing their employee to answer the phone like this. Abrupt, fast, cold, impersonal, asking only what I need from them in that moment -- self-centered and jumping to conclusions. I'd stay away, if I were you.

Best shop in town! Excellent service and amazing owners ! I buy lucky strikes there in bulk for my…read moreboss - Sarah

Insanely rude staff and grossly overpriced products I found the exact same Snus product at a place…read morecalled Sid's for $6 bucks less?!?! Makes no sense. But hey if unprofessional employees and overpaying is your thing definitely the place for you.

As you'll read from other reviews they'll ID you, so just remember to have that. Great customer…read moreservice, I went in for a Hookah, to save you the trip, $180 for hookah, $50 for minis and they don't sell foil or coal. You can also online for one day delivery 5/5 for good, loud music and speedy service

I was in town from Miami to Watch the Miami Heat Destroy the celtics but I wanted to find the best…read moreedibles that Boston had available. I found Ascend online and my first impression was " Wow". This was one of the nicest dispensary's I've ever been to. The staff was great and the edibles were amazing. Go Miami Heat!

Was passing through the city and went in last night about 30 min prior to them closing. I had been…read morehere before so I quickly checked in and went up. When it was my turn with the bud tender (about 25 min before closing) I quickly and clearly explained I wanted a vape that did not have non cannabis terpenes aka all the artificial flavoring. Both this bud tender and an associate stocking the shelves assisted me with finding one. While they weren't overly familiar with the stock they carried they took the time to look and find me the best option. They brought me 3 to choose from. [The review turns negative here] At this point the bud tender that was helping me told me they closed her register and I needed to go wait for one of the other bud tenders to help me. She gave the 3 vape choices to the other bud tenders. One of those two bud tenders still at a register was open so i went to them. She told me she couldn't help me then called the next person in line. Eventually she said ok and went to charge me for all 3 vapes. I nicely clarified I only wanted one but didn't know what was what as she didn't want to let me see the strain names or anything on the bags. I finally convinced her to let me see the 3 options strain names so I could determine what worked best for me. While this happened her coworker asked her to step aside to help someone else and I again got shoved to the side. Once I was able to see the strain names I made my decision within 30-40 SECONDS and then had to continue waiting because "there wasn't a register open". HORRIBLE CUSTOMER SERVICE DO NOT GO HERE. I 100% did not want to give them my money at this point after being so blatantly disrespected and disregarded and shuffled around and shoved out of the way; but after having been in there so long waiting to be helped there were no other dispos open nearby. At any dispensary I have ever been to all across the country it has NEVER taken more than 2-3 minutes MAX to ask for a vape, see the vape and purchase it. Instead I spent dang near 30 minutes in here because of the employees ineptness. Because I couldn't even properly see what I was buying they sold me a half gram vape instead of a full gram. I literally have nothing nice to say about this experience / place and your money is sent spent elsewhere. If you're buying vapes keep in mind 98% of the ones they carry all have artificial flavoring and terpenes that are NOT cannabis. This is degrading the quality you are buying, can cause adverse effects, and is false advertising

I'm from out of town and this was one of a few dispensaries that had a sativa tincture. Got there…read moreand the young man behind the counter didn't seem to feel like working. He was blah at best and said they didn't have a tincture I wanted, which clearly showed available on their website. He went for a second only to casually reiterate the fact they didn't have any. One star the reception and the fact that their website said one thing and they didn't have it.

T from the smoke shop was warm, cool, and incredibly welcoming. Hands down the best, most high…read moreclass service I've ever had at any smoke shop in Boston. We need more people like her running these places ....give this girl a raise! I'll be back to Apex every time I'm in Boston. - Godfrey Pinthiere

Was wandering around in here a bit lost, a bit uncomfortable and feeling a bit out of my element. I…read morewas the only one in the store at the time as it was early in the afternoon in a weekday. I had some questions, bobbling with my phone trying to look things up when I heard a voice from the register that turned out to be "Faye." Within 10-seconds I was in a totally normal conversation talking to Faye about things I wouldn't normally be talking to most of the ppl I know well in my life. Lol. But that's what better than good customer service produces, special customer service! Incredibly helpful with exactly what I was looking for and even came up with an idea that would make what I was planning on buying even better! Their idea went perfectly with it and worked out great! I felt like I could've asked Faye anything and they would've known exactly where to find it, everything about it, and even had some friendly suggestions that actually made sense. This is seriously how every store I shop in should provide service to their customers. Not over-bearing but making sure you're aware that they're there and happy to help if you have any questions. Really happy with my shopping experience, thanks Faye!

The women who serviced me and my friend was super sweet and very welcoming of any questions we had,…read moreshe also provided great feedback that made you feel more confident in what you are purchasing!

Exceptional performance Food was delicious fresh and tasty…read moreworth every penny Love this place

i have come here multiple times and i have never experienced service this terrible. whoever was…read moreworking on 3/5 5PM with the lash extensions needs to be addressed by management. first, while i was speaking to him, he took a personal call and acted like i was the one interrupting him. when he finally told whoever was on the phone that he'll talk to her soon, he rushed through my questions about the products. I asked if they had space bars which he reluctantly pointed to and immediately pushed for me to purchase. I asked if it was mint and if the vape was green colored and he said yes, but it was obviously clear?? after i asked him about other vapes he SCOFFED IN MY FACE and my friends and i were so off put that we left. he then went right back to his call. i'll never shop here again. to the employee, if you hate working there so much then quit. you're just making city smoke's already weird reputation even worse. xoxo