Unfortunately they don't bill the insurance properly and ask you to pay the full price . We…read morerealized months later insurance company wasn't billed for some reason . Now waiting on a refund . Very disappointed with how billing was inappropriately handled

Dr. Monteleone did an amazing job on my wisdom teeth extractions. I had little to no pain,…read morebruising or swelling the following days after. He is perfect for any nervous patients!

I had my bad tooth removed today by Dr. Travis Williams and staff. They did an awesome job with…read moreminimal discomfort. Highly recommend this surgeon.

I ama new patient and was referred to the specialty care due to previous health trauma. I was very…read moredisappointed because I was initially told that the practice would bill my dental insurance provider and then my medical insurance as secondary and once the payment or non-payment is received, I will then be biled a montly statement for the balance. Upon my visit, I was then advised otherwise. I was prepared to cover the amount that I was told. I was also a bit perturb for 2 reasons: 1) after 2 weeks and me communication with the office, I was made aware that my x-rays from my general dentist were not received. 2) I completed the necessary paperwork online and submitted it electronically several days immediately upon receipt of the link and prior to my visit. It was suggested that I not complete using the cellphone but on a computer because it does not transmit properly. Well apparently, that does not work either. Again, I was not informed that it had not been received until I arrived and then I had to manually complete in-office. The pano xrays were then taken. I was, however, very disappointed because Dr. Travis Williams only looked at the x-rays and never even sat down to take a look inside of my mouth for an oral exam. . He was extremely polite but literally spent approximately 60 seconds in the room with me and exited expeditiously. I tried to explain a little about my health condition and the fact that the tooth has been bothering me for a few months and that it has been attributing to migraine-like headaches that have caused me to visit the emergency room a few times. He was very abrupt and cut me off mid-conversation. Right after his rude exit, Alexis quickly came into the office to talk and the plan of care and MOEY. With this being done I was very happy to get up out of the office. I paid the $80.00 , and I couldn't wait to get out of there to get home to take some Tylenol to ease the pain. I was initially given an appointment with Dr. Ashley Eugenio at the Wesly Chapel office and wish I would've kept it . This wouldve definitely saved me some "wasted time' because I live less than 10minutes from this office, and perhaps she would have been a little more patient and compassionate. Nonetheless, the front office staff was very professional and personable.

Dr. Peters is the best in the business. He and his team are polite, professional and care! Love…read moreDr Peters.

I highly recommend Dr. Theodore Peters if you need oral surgery. Dr Peters called me before my…read moreappointment so he could get to know about me and go over the details of the surgery for an abscess in upper molar. The procedure was successful with no pain. Dr Peters called that evening to check on me and assure me to call if needed. I give Dr Peters and his staff 10+ stars for all the excellent skills and care they provided!! Lucy

I needed a crown replaced and the first replacement crown did not fit. Rather than trying to force…read moreit on my tooth, Dr Gribbin took his time and reordered the permanent crown. It fit like a glove. His patience is appreciated.

Dr Gribbin and his staff are excellent providers! Well trained, never a wait, thorough, best…read morecleaning ever, kind, courteous and everything you'd expect. Also, they accept BCBS Medicare and the front staff seems to know insurances inside and out. She is warm, works hard on the patient behalf and builds excellent patient relationships. It was tough finding a great but conservative dentist in Tampa but Dr Gribbin is the ticket!

As the son of a dentist, I can say I'm very disappointed in how this office is run. I dealt with…read moreAdvanced Oral Surgery in May 2023. We finalized my bill and I paid in full at the time of service. My procedure went fine although I still have a pit next to my molar that hasn't properly healed in over 4 months and no one returned those calls. Beyond that, I started getting bills for additional services. Since I paid in full and was specifically told I was paying in full, this came as a surprise. I left a message regarding the discrepancy. The return call started with a clear HIPAA violation. The lady never verified who I was before getting into my billing, insurance information, and the specifics of my procedure. This was especially concerning considering she had called the wrong number. Thankfully, it was one of my business lines, but she could have been discussing my care with a stranger! In fact, I never even confirmed who I was because it was an unrecognized number and I refuse to even confirm my identity unless I know the caller. In any case, I explained that I'd paid in full at the time of service. She told me the insurance didn't pay enough and claimed she had no way of knowing what my insurance would pay. In the same breath, she explained that their billing was correct because they had the details of my insurance benefits. They had to get prior authorization from my insurance before the procedure, so they knew exactly what would be paid out. When I brought this up, she told me I didn't know what I was talking about when it came to insurance. They knew my benefits and she claimed the surgery went beyond the benefits. So, I asked why nothing was mentioned before or after the procedure. She said it was my fault for not reading that it was estimate. I was told I was signing an authorization form and agreeing to the charges listed. I saw that it was written as an estimate, but I was told this was the amount and she asked how I'd like to pay. I explained that I would pay in full. That would have been the perfect segue into explaining that it was an estimate, not reinforcing the idea that it was the final amount. When something says it's an estimate and the person running the payment tells you it's the amount to pay in full, you believe the human. When I explained that to the lady on the phone, she said that it was the front desk girl's fault and had it been someone else running the payment, the clarification would have been made. That doesn't help me right now. Apparently, this billing issue is everyone else's fault and they refuse to take responsibility or be accountable for their staff's ineptitude. She asked what I wanted her to do about it and I said I'd like her to remove the additional charge since it was never explained to me. She refused. I told her I'd even leave a positive review about how well they work with patients over discrepancies if she'd take care of this. She refused. So, I said I'd leave a low review because of their shifty billing and how she was treating me. She flat out told me she didn't care because they have enough good patients, unlike me, who leave positive reviews. She ended the call by telling me they were going to send me to collections. So, they don't care about your privacy since they clearly violate HIPAA and they lie about charges. Beyond that, they don't respect their patients once they're out the door, they're sneaky with charges after you pay in full, and they threaten you if you call them out on their dishonest business practices. It's sad to see that they prefer shady billing over patient satisfaction, but I guess if you can goose everyone for an extra twenty percent, that amounts to a pretty nice payday at the end of the year. Whatever they tell you up front, be ready to pay an additional spurious fee when all is said and done. I can't give them a good recommendation. I mean, when you have an issue with their procedure, they won't call you back, but when they want their money, they're happy to return the call bright and early the next day.

From the owner: Advanced Oral Surgery of Tampa is led by Jason Edwards, D.M.D. Our dentist offers general,…read morecosmetic, and restorative procedures including wisdom teeth removal, dental implants, bone grafting, & more. Advanced Oral Surgery of Tampa is committed to providing the best care possible. We strive to focus all of our energy on patients' well-being and never rush them into making decisions. Dr. Edwards and Dr. Backeris simply provide the care you need and we will never recommend any more treatment than is absolutely necessary. To learn more, schedule a consultation at one of our offices in the Tampa area.

I love Dr. Castellano! I've had two different surgeries with Dr. C and both times I've had…read moreexcellent results. My first surgery was a tonsillectomy. I actually had my first tonsillectomy as child (13 years old), but had chronic sore throats and my throat would literally ooze at times from infection. I finally decided to get it fixed after living with sore throats for 20+ years on a daily basis. The procedure was more difficult than a standard tonsillectomy because he had to go over scar tissue and the area that needed to be removed was very small and scattered throughout the back of throat. Although the recovery process was painful, it was well worth it, I no longer suffer from chronic sore throats. My second surgery with Dr. C was to fix my breathing and deviated septum from breaking my nose in college. Very little pain following the surgery and everything healed up great. The staff at the office are wonderful too. Would highly recommend.

Worst Oral Surgeon I have ever encountered!!!! I received…read moreservice to remove a partially erupted wisdom tooth. He refused to give me anesthesia as if it was an inconvenience & then he wrote me prescription for 15 Norco pills. He was extremely insensitive my entire visit & on my follow up appointment he removed 4 stitches & yet again NO medicine not even antibiotics. I'm in so much pain and I don't know what to do.

He saved me from a greedy dentist who did NOT have my best interest in mind. Dr. Gift lives up to…read morehis name. If anyone needs a competent and caring oral surgeon, he's your guy! EXCELLENT DOCTOR and Great Staff! My experience was so good I even hugged him and his assistant. I have never done that in any medical setting before. Thank you. Dr. Gift and staff!

I had a wonderful experience today! I had a molar extracted that had previously had a failed root…read morecanal at another clinic. After two months trying to save that tooth by the endodontics dr, I knew the inevitable was to have this extraction. I met with Dr. James Gift the day before the procedure and he was very thorough and very detailed in his explanation. He answered all my questions! His staff was very welcoming and very compassionate. From the time I arrived till I was brought back out to my driver, maybe 20 minutes total! I had IV sedation and everything went smooth. Hands-down the best oral surgeon I've had to deal with! Enclosed a pic of the waiting area for your family. Whoever did their interior designing did an amazing job! The place is top notch and very warm decoration and every room has a beautiful garden scenery.

If I could give this establishment 0 stars, I would. They are unprofessional, disorganized, and…read morehonestly rude. I came here to be a ride for someone who was going under oral surgery, and it showed me exactly why i'd never work with this establishment. They were so rude to him! They canceled his oral surgery last minute, even though it was an emergency and they messed something up on his referral. Didn't even offer to give him any antibiotics in the meantime even though he explained how much pain he is in. He was explaining his concerns with this, and the front desk responded with "calm down", even though he was talking to them in a mature manner with no intention of arguing. Not only that, they claimed to have called him to explain their worries, and didn't. They called his emergency contact instead, even though his primary number is on file and he is an adult. Mind you, this establishment is quite a far drive, and with this economy gas prices are sky rocketing. Therefore, if you are coming in for an emergency appointment, save your gas and time and find somewhere that's more reliable and will work with your needs and treats you like a person who is in chronic pain, instead of brushing you off because they are busy. Hope this establishment can do better.

I had an incredibly disappointing experience at the Tampa Bay Institute of Oral Surgery and Dental…read moreImplants. I arrived at 12p for my 1215 appt, with everything requested--my referral, ID, and insurance card. When I proceeded to sign in, I was told, I handed over my referral paperwork, ID, and insurance card to the young man, who then returned my ID and insurance card, giving me a clipboard to fill out the new patient paperwork. After completing the paperwork, I stood to the side patiently, waiting to turn in my forms. Since someone was being helped, I waited quietly. The front desk representative looked past the woman she was assisting and asked me to please place the clipboard down on the counter and take a seat, assuring me she would get it once she was finished. However, my new patient paperwork included sensitive personal information, such as my name, date of birth, social security number, and other details. I was concerned about her asking me to leave this paperwork unattended on the counter while she focused on someone else. This poses a significant risk for identity theft, and given HIPAA regulations, her actions seemed inappropriate and careless. I politely refused and informed her that there was no rush, asking her to please continue helping the young lady while I would wait to hand her my forms directly--no problems at all since no one else was coming in or in line. After waiting for over two hours in a crowded lobby where one customer spoke loudly on the phone most of the wait and no one asked her to step into the hall to take the call, I was finally called back for imaging of my teeth at 201p. Once done, I was asked to please return to the lobby and assured nicely that I would be the next person called when a room became available. I went back to the lobby, opened my lesson, and continued reading. About 20-25 minutes later, at about 236p, I heard my name being called, but instead of from the doors to go back, it came from behind the receptionist desk. It was a dental assistant (I'm unsure of her title), who then asked me to approach. This was confusing as I was expecting to be called directly to the back to complete the appointment, but she then asks me if I can reprint the referral with the tooth number, and informs me that without that information on my referral I couldn't be seen. When I asked if there was a way to print there from my phone, she said no. I was confused and asked how was I supposed to reprint it then, to which she replied, "you'd need to call the referring Dr., have them print it, take a picture, & send via email, because without the information on the referral, the doctor can't see you and a fax would take too long." I then politely asked why wasn't this communicated to me during check-in at 12? She then states, (with a shrug) "it's not my fault since I don't work the front desk." Final Red flag this highlights a major issue with communication and coordination among the staff; I politely expressed my frustration, asking why doesn't the front desk know what a patient needs in order to be seen, emphasizing that had I been informed earlier, I could have called & had this completed during the long wait and resolved this without rescheduling. She said, "again not my fault, I dont work up here or know why they don't know what we need in the back, so if you're unable to get the information we need, the doctor can't see you." It's clear that better communication between the front desk and dental assistants is essential, CUSTOMER SERVICE TRAINING freshwater needed, because even hearing how one of the front desk reps were handling the phone calls was atrocious, someone in pain and upset because of a mix up you all caused shouldn't be told to calm down and listen to directions etc, you emphasize and apologize, they just wanted to be heard. The experience made it evident that clear communication and patient care are not priorities in this practice. Really hope this feedback is taken seriously, as no patient should have to navigate such obstacles and frustrations.

At first I was a little nervous because of the previous reviews.... But no way this place has a one…read morestar! EVERYONE was so nice. Front desk ladies were so friendly and welcoming. Dr. Robert Orta is a character and made me feel extremely comfortable before my procedure. I got all 4 wisdom tooth removed and was prescribed medication and left feeling fine.. if I had to do it over, I would definitely come here. Thanks for a great experience!

Great place and starts with a very kool building! Staff are welcoming and wait was short, Doc took…read moreall the time I needed. Thank you Doctor Orta and Staff!!

They blocked me from their Facebook page for leaving a negative and truthful review so I'll be…read moreleaving another review here. Worst customer service I've ever dealt with. Typically dentist office staff are nicer than doctors, but this office takes the cake. They only take one specific type of dental insurance that is hard to obtain (aenta extend PPO) so good luck paying everything out of network and out of pocket. Office manager is extremely rude and condescending. Office staff used to be friendly but they no longer work here. Any feedback you leave them, they will scream at you and ignore. Their hours are limited so "taking off work" is their solution to making an appointment and no one else will ever cancel their appointment for months so there's no availability in later time slots they say they have. I tried for over a month to get an afternoon time slot. They are happy to not have your business or money so find somewhere else to go. I found another practice that takes my dental insurance and doesn't give me such a hard time or try to accommodate my work schedule. The hygienist here is good and nice but told me I needed my wisdom teeth out and referred me to the office's oral surgeon friend that only comes by once a month and doesn't take insurance. But she didn't mention insurance. It's like the only patients they have here are full of privilege. I tried to ask for outside oral surgeon referrals and they have none because no other doctors are their friends. This is after I got a panorama from the Carrollwood office and had to pay out of pocket for it after. So I was very upset about it and complained but they only gave me a 50% discount and said I owed the rest without any remorse or apology. I will add that Dr Singh takes other insurance types like MetLife but I wasn't really impressed by his bedside manner so it is another reason I looked for another dental practice to go to, which there are plenty of competition in the south tampa area that will take your insurance. It only took me a quick google search and 5 minute phone call to book an appointment elsewhere. It is a shame their office staff is ruining their practice for patients.

I found this dentist way OUT my way from where I live . I live 50 mins from here but so worth it…read more Staff are really friendly and helpful and patient. 10/10