I went to the bakery to get a birthday cake. The original pice on the cake was 19.99, I asked for a…read morefew more decorations, and some writing, the ladies working, rudely said well there going to be a extra charge. I don't mind paying if the job is done right. The customer service was so poor. They were also laughing, because they knew they had done a horrible job on the cake. She put on a few fake flowers, and wrote my friend's name on the cake, instead of writing Happy Birthday.

I accept that theft is a big problem, however you shouldn't treat honest customers like criminals…read more You are legally not allowed to check bags. Only If you have evidence of theft, you can detain that person and call the police to press charges. Shaun or Sean at lndependent store Champlain mall, who calls himself a manager doesn't know this. Follow the law, you don't have a right to make up rules. This is not the Wild West. Also learn to treat customers with respect, because without them you don't have a job.

One would think all chain grocery stores are the same, when I started to collect Points using the…read moreOptimum App ( President's Choice / Loblaw / Shoppers Drug Mart / NoFrills etc. ) I have been going to different locations, good thing is each stores offers slightly different product and especially ethnic products. E.g. I find more European items at the Tsawwassen store and more Halal products at the North Vancouver store! Since they offer many self service check-out counters I have not used customer service and interact with the staff necessary, I don't know if that is a good thing or not but, we do get what we wanted most of the time! As for Ambiance, most stores offer bright and clean environments which makes shopping a little more enjoyable!

From the moment I entered the store there were problems. There were no carts available so I had to…read morego back out to the parking lot to get one. There was an unpleasant young man getting carts ready to bring in so I asked if I could take one. He said "go ahead" and gave me a dirty look. Whatever, got a cart and went back in. The employees were restocking the shelves and had there carts sideways and blocking aisles. Completely oblivious that noone could get through. I said "excuse me" and he gave me a dirty look, like how dare I ask him to park his cart parallel to the aisle. When I finished shopping, there were ridiculously long line ups for the cashiers. At least 10 customers waiting at each till. I didn't have a lot, 21 items, so I went through the express, self check out. The young women working that section were also surly and i guess they thought i had more than 25 items and they were giving me dirty looks, too. wtf? where did they find these miserable people? I got home and the stuff from the bakery were too stale to eat and I had to throw it out. The time before the half & half cream went off in 2 days. Who wants to waste their money and get treated poorly when yoi go to the store? These issues are a common occurrence. My friends & family don't have a positive things to say about this store and don't go anymore. Now I understand what they've complained about and it's not worth the hassle. Their employees probably get shit pay and they hate working there. This store has gone down hill over the past couple of years.

The grocery store itself was fine but my experience was ruined by the attitude of a very rude…read moremanager. Tylor was extremely rude with our cashier in the transaction before mine and then during mine when he had to return for another issue. The way he spoke to her and waved his hands was wildly unprofessional and made me uncomfortable; I can't imagine how it makes the cashier feel. Unacceptable.

"Employees" walk around but when you ask where something is, they tell you they don't actually work…read morethere. One guy cut me off with a sneer before I could finish asking. The checkout cashier was uncconsionably rude to us, after being friendly and chatty with the customer before us. Was it a racial thing? Certainly seemed so. Layout was illogical and confusing. We really struggled to find anything. And no one to help. Never ever coming back here.

I love watching movies and enjoy a good food or a simple snack to go with it, so I decided to pass…read morethrough this store as I'm usually in this area anyways to see what kind of selection they have. The good: they do have SOME selections of chips and other snack items, as well as beverages like soda and non-alcoholic drinks. And the prices seems fair and competitive. Also the employees that I've seen seemed friendly. The bad: Not the best selections, not saying they're bad as they do provide options, but it's just as I've seen better. That and if you're looking for something as simple as chips, then unless if I'm missing something, THEIR selections of those items seemed not that far off from Walmart or even the dollar store (ie. Dollarama) options. Bottom line, this is definitely a good spot to visit if you're looking for some grubs to eat as they do have items for you to grab either to eat in the store as they have their own tables and seats (with a flatscreen tv as well, nice touch), foods in the deli to be eaten on the go, and even the typical roasted whole chicken for about $10 for you to take home for dinner. Basically, if you've been to any IGA, then you've probably already seen them all for the most part. :)

Remember to bring an extra arm and a leg, you WILL need them. The prices of items are ridiculous;…read morecompared to Save On foods, Superstore & Walmart, here the milk was extra $2 or more, same for yogurt, cereal, club soda, kalamata olives and the list goes on.... Decided to walk home 2 blocks and drove to Save On Foods. I spent less than $10 on gas, bought more stuff on a reasonable price in Save On Foods.

Don't expect reasonableness from the manager at this store. I bought a pineapple on june 8th…read more(monday), and when I cut it at home, the inside was completely rotten (picture). I took a photo of it and kept the receipt (picture) to ask them for another product to replace the rotten one, expecting fairness from the management. However, for my surprise, the manager told me I should have kept the rotten pineapple and take it to the store to show it to him, otherwise he wouldn't be able to replace it. So I should have kept a rotten and stinky pineapple in my house for 2 days (since I wasn't able to go there the day after the purchase, and could only make it on wednsday), so I would show him this fruit so this way he would be able to allow me to replace it for any other $3.99 product. I used to be a customer at this store, as well as my brother and sister-in-law. None of us will ever go there again, for good.

The costumer service is very bad. Just because I am from a different race the people in the till…read moreare so disrespectful and very racist. I will never enter this place again At least the sales clerks at walmart and choices are very respectful not this place.

Looks like the old school Stong's neighbourhood grocer has moved upscale and into nicer areas…read more Still remember the old locations in Vancouver. Parking is plentiful in the strip mall lot. The place is split into a large deli/produce section and a conventional (shelf) section. They also have random perky things such as an ice cream and popcorn section. I had their butter chicken (hot food) and it was pretty decent. Wouldn't mind coming back at some point. Great pit stop if in the area.

I've always like stopping by this Stong's Market when I'm in this area. It is very close to Highway…read more1 and convenient to head back over to Vancouver. The parking lot can be busy but I always manage to find a spot. The staff is very helpful and friendly. They will check on items when asked and not give a typical response like other places that everything is out there. I don't usually get staples here as I prefer to get stuff you don't see in the usual big chain grocery stores. On my last visit, I was looking for Arborio rice and saw that the prices for Thai jasmine rice and Kokuho rose rice were very fair and were even lower than the other stores. Same for the original popular Huy Fong sriracha sauce. The prices for both big and small bottles were not jacked up insanely with the current shortage. I like getting the frozen pies here. They stock Aussie Pie Guy which I love. Occasionally I will get Ernest ice cream here too. The price is the same as the ice cream shop itself. There is also a coffee shop inside (Caffe Artigiano) with seating. There is a good variety of artisan bread here and the grab and go meals are pretty good. If you like to shop local, this is a good place.

Well, I guess I've never been to a Save On Foods in North Van before because I was impressed!!! I…read morewish we had this kind of Save On in Vancouver and Burnaby. I was so envious! The store was beautifully decorated and very clean and spacious. There was even a wine and beer store! There was a buffet serving Indian food! And samples were being given out all over the place - like Costco! LOL! Everything was impeccable and prices were the same as anywhere else.

Great store for selection but the staff are awful. They do not move when asked to move as they…read morestand around chatting rather than working. This is on the floor. Never mind trying to get service from the back. Managers clearly are the tone as they block as well and do not care to move for customers . We went to customer service, they ignored us. So we left!!

Decided to come by to this store recently after a medical appointment right next door because I've…read morebeen itching to check out their inventory and see what they had to offer for a while. Anyways, if you been to any popular grocery store chain, you've been to all of them because they offer pretty much the same idea as any other stores. Their prices seems to be pretty fair and do have a decent amount of items for you to buy as a quick lunch (sandwich, wraps, sushi, chicken tenders and chicken pieces). I decided to get the chicken tenders and the total + the free dipping sauce (first one is free) = $6.11 and the chicken ended up being relatively tender and moist. Is the best tasting chicken ever? No but it does the job if you are hungry and needed something quick. and also the dipping sauce helped a lot too. I also noticed some hot pot meat slices and it's kind of surprising as I didn't really expect them to have these as I've only ever really seen them in Asian stores. The prices for it though wasn't exactly the greatest as I had seen slightly better offers, but it's definitely not terrible. Osaka supermarket in Park Royal mall in West Vancouver 5~8 minute drive away is a better option for anyone who wants this. Lastly the cashier that checked my items out seemed friendly enough. Not a bad place to check out for a quick meal.

Probably the worst groceries store on the north shore…read more These guys don't care about much. I don't think the management care so why should the staff. Zero response for concerns.

I love my Olives. I've been getting them at the wrong place…read moreuntil today. If you like your Olives, get them here. At the Olive Bar. You'll see. Massive Space. Hot Quick Pick Up Lunches with lunch counters overlooking Lonsdale. Self Checkouts, friendly cashiers, US products, and the best part.....they have bite size gourmet cheeses. Love that. If you want to try a new cheese or it's just you for the evening to pair your wine with a sharp Keen's Cheddar or a mild Gouda just have your pick. That option is there. Refreshing Floral Department. Alluring Bakery Section. And if you want a fresh slice of Pizza it's right by the hot buffet of grilled meats and veggies steaming and ready for lunch. And of course the location can't be beat. It's more than just a Grocery Store. It's a Way Home.

This is a great place to go for self-serve healthy foods. Their buffet bar is filled with delicious…read moresalads and hot dishes. The lemon rice, ground beef, chicken vindaloo, and pasta salads are some of my favourites. The recent addition of a self-checkout station makes the purchase process a breeze. The staff are always friendly when you do need their help. I look forward to coming back here often!

I'm sad to say that this grocery/deli has gone to shit! The veggies and fruit that were once fresh,…read moreedible, and sold at reasonable prices are now not good enough to be tossed to pigs! Instead of putting the produce where it belongs--- in the garbage----the owner is trying to pass it off as edible fruit & veggies! Not anymore.

I would rate 0 if I could. Nothing in the store is fresh…read morestarting from fruits and vegetables throughout the Deli. Eggs and yogurt expired left in the fridge. There is absolutely no friendly customer service!