One of the last independent mechanics who is honest and knowledgeable. Reasonable prices and there…read moreis no job Bruce and Joe can't solve. They have been my families mechanic for over 30 years. Highly recommend this shop to give you honest estimates at a reasonable cost.

By far the best service I've had in the 5 years since I got stationed in El Paso. Every service…read moremember is looking for a good mechanic when they get to a new duty station. These guys are Straight forward, professional and honest people. They advised me on how to do my repair, helped me with the repairs where I needed special machines and when I messed that up they fixed the car for me at a deep discount on labor. Turned my Acura into a community project and we had some laughs the whole time. By far the best mechanical support I've had at any duty station since I started my career 16 years ago.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

The communication is amazing with clear details of what to expect! Prompt responses and the ability…read moreto bring my own parts really puts this shop above the rest.

Donald the owner and his staff are always friendly and answer any questions that I have, very…read moreknowledgeable crew. Great reliable work. I recommend for auto service and auto upgrades/tunes.

Wow. I think I now understand why this store has such low-rated reviews. I observed today how jobs…read morewere handled, and I can say one thing is certain they are either not honoring your appointments, or they take in lots of walk-ins to maximize their profits or combination of both. I don't blame them for wanting to make money since it's a free market society we live in. Therefore, they are here to make money and not for charity. Having said that my car was still sitting in a parking lot 90 minutes past my appointment time. I was there at least 10 minutes early, so they really took their sweet time. Not honoring your appointments is one of my pet peeves. This happens a lot at doctors' offices, too, as you know, but it's not this bad usually. Another issue that's apparent for some low reviews for this location is they deal with a lot of Soldiers and their Families. Car issues other than routine work like oil changes, state safety inspection and purchasing new tires can be very stressful. Many reviews perhaps reflect situations with emotional highs, and some folks just vent their frustrations like I'm doing it right now. I'll get off my soapbox here. This was my second time getting my cars serviced, and additionally I purchased four tires this time. Easy peasy, right?? Not so much!! Reception was swift and efficient. That probably was the best part. The job took altogether three hours and forty minutes from the appointment time. The "free" alignment test showed significant misalignment, so that was another 50 minutes. Grand total of four hours and 20 minutes??! It was a very nice way to spend my day off, NOT?! In their defense my last oil change experience was very decent--I was in/out within 45 minutes. When I came in for my tire quotes, it was fast--less than five minutes. That's why they are getting two stars instead of just one.

Came in to get my shock absorbers , control arms, and sway bar links replaced along with a wheel…read morealignment. After driving it back home I hear a clunk coming from the rear just to find the whole control arm and sway bar disconnected entirely as if it was just left there. Not only that they apparently re aligned my wheels but I don't see how (nor feel it) they could do that with this not being properly fixed let alone to not notice it. Took my car somewhere to get fixed and now I'm being told I need new tires because the tread is too uneven or barely any left.

My airbag light stayed on and a grinding noise under the air bag steering wheel cover. On the Way…read morequickly diagnosed the problem and installed a new steering wheel clock spring. issue resolved. They are auto electric experts. Eric

Great service recently took my car in for some issues and The Team of On The Way Automotive…read moreservice took care of me. Car drives great now and haven't had an issues. I will continue to use them for my automotive needs.

Amazing service! I accidentally put in 3 extra quarts of 5w30 to my vehicle , when I didn't need to…read moredo that at all I needed someone to empty extra oil, and hopefully put the extra oil in another container Mind you, this was at 5 pm, so there was only Firestone and this location open, every other auto shop was closed. However, when I went to Firestone, they said because of policy, they could only empty out all the oil and I needed to rebuy oil to fill it up to the right amount I call this place, Eric picks up the phone. And he was so accommodating!!! He told me that he could empty out the extra oil, and put the extra oil in a new container. My gosh, I'm so grateful that they helped me out I was feeling so sad at the idea of having to rebuy oil all over again, but these folks came through! Thank you Eric! Hooray to this place! Good people, good hours and good service!

Changed my cabin air filter and oil change in less than 30 mins at a very reasonable price!!read more

Poor communication, false guarantees, disrespectful ownership. If you have any other option, go…read morewith that. You'll regret going with these people. The owner is an angry old white man that acts like he could care a less if he treats his customers with respect. The only bright spot is the mechanic Fernando. His willingness to help and be solution oriented (polar opposite of the owner) was the only reason I allowed them to work on my car to begin with. Anything is better than this place!!!!

I stopped in for an Emissions Test on a random day because I was rushing to check things off my to…read moredo list. The older gentlemen was very nice and helpful and was happy to assist. I recommend this place for an Emissions Test: Cost was about $19. Thank you Zenitram Automotive Services!

Best place you'll find anywhere for trustworthiness and reliability , have been using these…read moreservices for over 20 years always with great results ! Anywhere else would be a crapshoot .

Got my minivan to this location upon recommendation. Did amazing work and explained the process…read more Took a while because Jonny is doing everything himself. Warranty is amazing. Had a complete rebuild of my transmission. Price was better than i was quoted elsewhere.