Super fast. Friendly. Didn't have to wait. Passed about 4…read moreother oil change or tire places that over inspection, but their bays were full. Was lucky enough to find this location and was in and out in a few minutes!

From the owner: At Master Care Lube we are proud to offer our customers outstanding customer service, and industry…read moreleading lubricants all from the comfort of your vehicle. We are a family-owned business that has been serving El Paso for over 30 years. We look forward to earning your business with our attentive service, quick oil changes, and affordable pricing!

I needed an oil change and it didn't take long and it wasn't that much money it was fast good jobread more

We purchased a new tire and asked for it to be balanced. Poor job with that. We just St had a flat…read moretire and when we took down the replacement tire it was not ours it was to tiny for our grand caravan. Months later, who's going to give it back.

I went in to get an oil change and tire rotation. Amazingly there was no wait before they took my…read morecar on Saturday afternoon. They don't make any appointments, so it's first come first served. After intake--phone #, name, address, and what you want to get done--you'll leave your car with your tech and wait. It must've been about 40 minutes before I received a phone call that my car was ready. That's the only reason for 4 stars. My tech informed me they were unable to rotate my tires due to the fact that my front tires didn't have enough tread left on them. That was a good information since I will have to purchase new tires very soon. I thought that was a good customer service instead of went ahead and completed the job unnecessarily. Oil change ranges from basic for $29.88 to full synthetic for $45.88. There's one in the middle for $35.88. My tech recommended either the basic or the full synthetic. Since my car does not require full synthetic oil, I opted to go with the basic. Tire rotation is $2.50 per tire--I thought it was interesting since no one gets only one tire rotated, right? Shop opens at 7:00 am Mon--Sat, and at 8:00 am on Sunday.

The staff is always very helpful and quit. They always try to help you out as much as possible and…read moretry to get you out of there as fast as possible.

Oil Changers on the west side of El Paso is a pit stop for your car that operates with a…read moremilitary-like precision. Service here is fast--remarkably so--and the staff go about their business with an almost surgical meticulousness. Replacing drain plugs and oil caps is not just a step in the process; it's a ritual performed with the care of someone handling a prized artifact. Yes, they do try to upsell you--filters, fluids, the whole gamut--but let's not kid ourselves, that's the nature of the beast. They're straightforward about it, and there's something almost admirable about their dedication to the pitch. In the end, you drive away with your oil changed and a sense of relief that they didn't cut any corners. Efficient, thorough, and unapologetically business-minded, it's the kind of place that gets the job done, offers plenty of value, and gets you back on the road without a fuss.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

Wow. I think I now understand why this store has such low-rated reviews. I observed today how jobs…read morewere handled, and I can say one thing is certain they are either not honoring your appointments, or they take in lots of walk-ins to maximize their profits or combination of both. I don't blame them for wanting to make money since it's a free market society we live in. Therefore, they are here to make money and not for charity. Having said that my car was still sitting in a parking lot 90 minutes past my appointment time. I was there at least 10 minutes early, so they really took their sweet time. Not honoring your appointments is one of my pet peeves. This happens a lot at doctors' offices, too, as you know, but it's not this bad usually. Another issue that's apparent for some low reviews for this location is they deal with a lot of Soldiers and their Families. Car issues other than routine work like oil changes, state safety inspection and purchasing new tires can be very stressful. Many reviews perhaps reflect situations with emotional highs, and some folks just vent their frustrations like I'm doing it right now. I'll get off my soapbox here. This was my second time getting my cars serviced, and additionally I purchased four tires this time. Easy peasy, right?? Not so much!! Reception was swift and efficient. That probably was the best part. The job took altogether three hours and forty minutes from the appointment time. The "free" alignment test showed significant misalignment, so that was another 50 minutes. Grand total of four hours and 20 minutes??! It was a very nice way to spend my day off, NOT?! In their defense my last oil change experience was very decent--I was in/out within 45 minutes. When I came in for my tire quotes, it was fast--less than five minutes. That's why they are getting two stars instead of just one.

Came in to get my shock absorbers , control arms, and sway bar links replaced along with a wheel…read morealignment. After driving it back home I hear a clunk coming from the rear just to find the whole control arm and sway bar disconnected entirely as if it was just left there. Not only that they apparently re aligned my wheels but I don't see how (nor feel it) they could do that with this not being properly fixed let alone to not notice it. Took my car somewhere to get fixed and now I'm being told I need new tires because the tread is too uneven or barely any left.

Money well spent and with a quality service and professional service. Well organized and reliable…read morecustomer service

My vehicle is missing and they won't give me the location of my vehicle. They make a lot of excuses…read moreand tell me my item is on backorder. They are very unprofessional. Other customer in the shop was upset. I will be filling a report. My module was ordered and incorrect and now it's been on back order for 6 months. Avoid this place at all cost. Crooks who didn't pay their rent at previous location. Consumer beware!!!!

The staff is professional. Only do what is needed and they take are honest. The staff moves to get…read moreyou out fast. The owners are always present. They do not up sell you . They advise you what is needed and what they recommend. Honest people. Also they do amazing car detail work. They are very clean, honest and organized.

My young daughter went in to get her inspection done and when she came home she advised that the…read morebill was $65.00. However they only provided her a receipt for $18.50 (the cost of the inspection). Apparently they told her that her engine needed to be cleaned (it's a newer car) and the additional charge was for an engine cleaning. I called the business to inquire why they told her it had to be done knowing all well that it does not. The man refused to provide his name and hung up on me. Beware of this location!