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    Freshwater Pool Service

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    9 years ago

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    Island Life Pools & Spas

    Island Life Pools & Spas

    (170 reviews)

    The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

    Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

    Phoenix Pools and Ponds

    Phoenix Pools and Ponds

    (4 reviews)

    Service started off fine. Sure there are missed services here and there, sometimes with…read morenotification, sometimes without. Priced competitively and Matthew Hall was friendly and sent service reports every time he would visit. When he would miss a service in summer, the pool would grow algae and then he would charge me for the algaecide that was needed due to his missed service. About 4-5 months ago, service started being more sporadic. He often wouldn't notify me he was going to miss service. Recently, he went to the pay per visit model with chemicals not included. So when he missed a visit, he shouldn't charge you, right? He still did, and I had to ask for the days to be taken off the next invoice. Chemicals are expensive, I get it. But the pool service when from $100 to $135-160 per month. And now he has stopped all communication and has not shown up for service in 2 weeks with no notifcation. I would not recommend Matthew's service. There are plenty of other services in the valley, stay away from this one. The company is now called Triple P LLC.

    Communication and follow up very poor. Talks a great game with no execution. When we had an issue…read morethat blew a fuse he blamed the timer. Did he let us know we had an issue with details..Nope. He seems to be very vague with short answers. We came back from Vacation to a fuse that was blown and destroyed everything we had in our garage fridge. Does not take ownership for issues he caused by a bad install.

    Boulder Valley Pools - Pool, after resurfacing

    Boulder Valley Pools

    (74 reviews)

    I highly recommend Boulder Valley Pools!…read more The level of professionalism and thoroughness from Paul was exceptional. I had issues with both my vacuum head and hoses and Paul took a lot of time to explain exactly what was going on with my pool setup. He walked me through how the equipment operates and pointed out warning signs to prevent further issues. Paul genuinely cares about the quality of his work and even followed up shortly after the visit to verify that the system was running smoothly and that I was completely satisfied. If you are looking for a reliable, knowledgeable, and customer-focused pool service, look no further!

    1 Star Extremely…read moredisappointing experience. I contacted this pool company because I needed a basic quote for a crack in my pool. I was told someone would come out to take a look, but no one showed up. I called again and was told they would come out the next day. Again, no one showed up. I then received an apology and was told I was penciled in for Tuesday and that they could probably provide me with a quote if I sent pictures, my address, and my personal information. I did exactly that and provided everything they requested. Still no quote. I eventually called again because I never received the promised email. I was then told that they thought they had already given me the quote. They hadn't. And, once again, no one came out on Tuesday as promised. At this point, it was just excuse after excuse after excuse. I spent my time making calls, sending pictures and information, and trying to accommodate their schedule, only to never receive the basic service I originally requested. I honestly don't understand how this company has so many positive reviews based on my experience. Regardless, I would never use or recommend this company. If getting a simple estimate is this difficult, I certainly wouldn't trust them with an actual pool repair.

    Freshwater Pool Service - poolservice - Updated September 2026

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