I was scammed by "Master Service Expert" .... On April 9,…read more2025, Thomas Owais came to my home to repair my side-by-side refrigerator. I told him as the unit was a decade old, if it would be a major repair, I'd just replace the unit. He installed a part behind the ice maker. I wanted to use my credit card to pay the $300.00 (in the event there was an issue and to begin a dispute), but Mr. Owais stated his cellphone's credit card reader was not working. He asked that I write the check out to him. I did this, but noted the name of the business on the check too. The refrigerator continued to make the noise, and I started calling Master Service Expert's number, emailing and texting. For some time they did not respond. Finally, "Remi" called and said his brother's wife had emergency surgery. He said he would come and look at the unit. Last Tuesday, he telephoned saying the top of my street was closed due to construction, and he would return later. He never returned. I later learned that an NAPD cruiser was there ensuring traffic flow. I plan to file a small claims complaint (they are in Hasbrook Heights so it will only be a drive to Hackensack). Also, they are licensed in NJ and I will reach out to the licensing authority and provide screen shots of the MANY texts exchanged. I may be elderly, but I still have some fight in me, and I WILL get my money back! Kerry Gennace, 4/29/25

Rami came to my rescue when an LG technician wouldn't repair the stackable units in my condo. Rami…read morecame out to take a look and talked through my options. I ultimately decided to replace the machine for a few hundred more than the repair. Rami's quote was competitive and he came back with the new machine a few days later. Rami and his son were quick and efficient in unstacking the units and replacing the washer. I'm so glad I called Rami-- he'll be my new appliance "guy" from here on out. I trust him to give me a fair price and recommendation about what to do.

1-Star Review for RJ Appliances NJ INC…read more I had one of the most disappointing and frustrating experiences with RJ Appliances NJ INC during a recent repair of my Miele refrigerator. When the technician first came to inspect the unit, they claimed to have done a full diagnostic and gave us a final quote of around $1,000 (after tax). We agreed, thinking everything had been properly assessed. But when they came back to do the actual repair, the story completely changed. They suddenly "discovered" that the fridge door wouldn't close properly and said we would need to replace the entire door -- for several thousand dollars! After we refused that ridiculous suggestion, they said they could "repair" the door instead, but only if we paid an extra $850. At that point, with the refrigerator already taken apart, we had no real choice but to accept. This whole process felt misleading and unfair. If the technician really did a full inspection, how did such a major issue appear only later? It seemed like a classic case of bait-and-switch pricing -- quoting one number and then inflating the cost after we had already committed. We expected professionalism and transparency, especially since RJ Appliances is associated with Miele service. Instead, we were left feeling pressured, overcharged, and deceived. Warning to others: Be extremely cautious before agreeing to any quote from this company. Make sure everything is documented and confirmed in writing before you proceed. Very disappointing experience -- definitely would not recommend RJ Appliances NJ INC.

I've used this company several times once I fix my washer and dryer the second time to fix my…read morerefrigerator , upfront pricing and honesty from owner. Did complete the work in a timely manner, and I was very happy with the results. Didnt need to rush out to buy new appliances

I was so impressed with the speed and professionalism that Frank from JR REFRIGERATION showed. He…read moreexplained what was wrong and what needed to be done. Most specifically I appreciated how accommodating they were with my time restraints. Price was also reasonable.

Called yesterday for an appointment to fix my leaking refrigerator. Frank came by today and…read moreimmediately diagnosed the problem and began work to resolve it. We were also having an issue with our ice maker; he did some work on it and said if what he did doesn't fix it, we would need to replace it. This was honest - he could have told me it needed to be replaced and I wouldn't know any better. He was very informative and detailed in his explanation of the issue. I would definitely recommend JR Refrigeration to fix any issues with appliances.

Everything went well! They fit me into the schedule very quickly, arrived in time and quickly…read morerepaired my microwave and stove. Rather than order a simple part my microwave will need shortly, he told me what it was and how to order and install it. How many repair people will do that for you? He's a great guy, and he's now on speed dial!!

I would have given them 5 stars but the last time I called the person who took my calls seemed…read moreannoyed I was contacting them. Daiyana is no longer there. I had asked if thy could view a video I sent but after a weekend was told the technician had had to have surgery. Never contacted me proactively. A shame.

Liebherr also recommended PQR to repair the icemaker of my refrigerator. Several months later, the…read morerefrigerator door suddenly detached from the hinges. I contacted Jose' at PQR who prioritized our emergency, sending his technician, Geraldo, who diagnosed the problem immediately. They ordered the necessary parts and within days the refrigerator was fixed. PQR is exceptional because of their professionalism, integrity and expertise. In addition, Jose' consistently updated me about the ETA of the parts. We are so thankful for their superb customer service!

very professional kept in contact…read morearrived on time put on booties quickly diagnosed problem and even had part in the truck to fix the problem

This was my second time calling on Appliance Man for help. First time was for my freezer, and this…read moremore recent time for my Bosch built in microwave oven. Brian was the service technician and was fabulous. I highly recommend Appliance Man, NJ.

We've used Mark and his company for many years and are always satisfied with the service and the…read morecost. Recently we had issues with both a dishwasher and a microwave oven. The dishwasher needed a part and was quickly fixed. Due to the cost to repair the microwave, Mark recommended replacing it. He very graciously did not charge us for the service call for the microwave.

We used Ace Appliance Repair for warranty service on our recently purchased Speed Queen dryer…read more Steve, the technician, showed up exactly on time, quickly diagnosed our problem, and just as quickly fixed it. He also gave us pointers on how the problem could be avoided--or at least mitigated-- in the future. Really a first-rate experience. From now on, we'll use Ace for all our appliance repairs.

My refrigerator was not cooling at all. I was panicked because essential medicine was in the…read morefridge and I did not have a backup plan for its stability. Ozzy and Behk responded immediately to my crisis. They arrived as the consummate professionals, diagnosed my trouble, and efficiently repaired the unit. Ozzy knows his stuff. They are kind and conscientious. The refrigerator is running great! Vita wil be my first call for appliance repair. I am glad I found them.

Horrible. The guy stole my refrigerator part. He said he was coming back and never came back after…read morecollecting my money. He's very expensive for $500 to not do anything but steal my parts. He said I would have a warranty for 90 days and he took my money and never answer the phone or text. Do not book this guy