This was my first visit bringing my nine month old son. I found them through Google and I am very happy with the service I received. Dr Wells was extremely friendly and knowledgeable and made me feel comfortable. Everyone in the office was extremely nice too. I finally found a Dr and office. I can trust and feel comfortable with and is clean. read more

Heart To Heart Pediatrics - Room 3 - Pediatricians Near Me - Whittier, California

Today I had an appointment at 3:20 it's 4:30 and I'm yet to be seen. I asked kindly approximately how much longer and they said another 10-15 minutes. I don't understand why appointments are scheduled if there is an hour and a half window. I consider myself a patient person but this is ridiculous. After today I have been forced to look for another pediatrician for both my sons. read more

Dr. Wells is an incredible pediatrician. She truly listens and never dismisses concerns. She is knowledgeable, compassionate, and wonderful with my daughter. We feel supported and confident in her care. Scheduling appointments is easy and convenient, which makes such a difference as a parent. We're so thankful we found her! read more

I have two daughters that have been coming to this practice for ten years. I love the care and attention we received for each visit. I have had long and necessary visits which I'm sure that others have had to wait longer to be seen. But I have waited patiently to be seen as well. With children we need to be patient and understand that our kids all have different needs. And the quality of care that we all want sometimes needs more then 15 minutes. So I make the drive wait patiently and know that when it's my kids turn we always get the right amount of quality care that we need. Thank you Heart to Heart Pediatrics for really being just that!!! read more

Dr. Wells and her office staff have done so much for our family. Dr. Wells has been our best pediatrician and is extremely careful and thorough when it comes to making sure our kids are well taken care of. She stays abreast the most recent research and even personally reached out to us after hours once when she had time sensitive information for us regarding the care of our children. She goes above and beyond for her patients and has given incredible recommendations that have helped our kids thrive. She listens to our concerns and answers all our questions with a wonderful depth of experience and knowledge. She is busy but always makes you feel comfortable and doesn't make you feel rushed or unimportant. Her office staff too have treated us with kindness and a lot of care. They have done a lot for us. They are always easily reached, responsive, and helpful. They always pass on my messages to the right person and they quickly fill prescriptions and worked hard on referrals, paperwork, and phone calls to insurance for us. Yvonne also personally followed up on an important item that was time sensitive for us and was extremely compassionate, reassuring, and helpful during that process. We highly recommend Heart to Heart Pediatrics to anyone looking for a fantastic doctor and staff! So thankful for them! read more

Thank you heart to heart pediatrics! Special shout out to Arlene, who made our appointment super easy to get our little ones ears pierced today! Great experience! read more

Heart To Heart Pediatrics - Pediatricians Near Me - Whittier, California

Came for piercing for my 6 month old. They did great at explaining everything. It was quick..they had several choices for earings and provided the solution and little toy to distract my baby .. would recommend.. glad I didnt go to a mall Update: my daughters ear and cheek got really red when using cleaning solution.. they recommend 3 times a day around 6 drops. Maybe she had an allergic reaction to solution. Also she spit up alottt immediately after the piercing. read more

Dr wells reputation precedes her. Amazing doctor! She's treated generations of my girlfriends family. Also their in house ear piercing for babies is amazing. Patient. Professional and well priced. Excellent service read more

I have been taking my kids here for years for their checks or doctor visits and never had a problem. Dr. Wells and Dr. Macaulay, their staff are really nice and welcoming. They answer any concerns or questions you may have. I would definitely recommend bringing your babies or kids here you will love them. read more

As first time parents, we were nervous in taking our 7 month old to get her ears pierced. But the staff were very assuring and polite. They were able to provide us with answers regarding after-care and ways to prevent any infection. It's been over 1 month since our baby girl had her ears pierced and there has been no issues. read more

Heart To Heart Pediatrics - Ears pierced went smoothly without any distress - Pediatricians Near Me - Whittier, California

Great office experience! I love my daughters new pediatrician, we changed insurance this year and was worried but from the first at the front desk to the appointment it was amazing read more

Brought my 4 month old to do piercings here. I had a very good experience. The communication throughout was so excellent. I felt safe and comfortable. The nurse gave very good suggestions as to placement and I completely trusted her judgement. Earrings look great. Also, she expressed how she doesn't like to hold down the babies and I thought that spoke volumes as to her approach to doing the piercings. She really wants the overall experience for the baby to be smooth. I would definitely recommend this place for baby piercings. read more

This place is great got my daughter's ears piercers. The lady was nice and baby barely cried

I love Heart to Heart Pediatrics for ear piercings! Both of my daughters came in to get their ears pierced by Laura when they were two months old. It was a very easy process getting checked in. Laura made sure to explain everything to me about how she pierces their ears, she takes her time marking their ears before she pierced them, and took her time explaining the aftercare. Laura is great! I have recommended this clinic and Laura to all of my mama friends who are interested in getting their baby's ears pierced. read more

Heart To Heart Pediatrics - Baby's first earrings! - Pediatricians Near Me - Whittier, California

Just wanted to take a moment to appreciate Sabrina for her service today. She was incredibly helpful and patient with assisting me with getting my child's medical records to another child service provider and went beyond expectations by offering to re-fax and e-mail items that didn't go through due to a technical difficulty on the third party's end. So thankful for her today for helping me in every way get the care my child needs. read more

Dr. Wells is excellent with the kids and very thorough in her diagnoses. sometimes a bit too thorough. we've been prescribed very strong medications that I felt were unnecessary. But she has also dug deeper into things that i feel like others wouldn't and I'm thankful for her help. my BIGGEST complaint though is that every single time we come, we have to wait at least an hour. EVERY TIME. I'm not kidding when I say I'm about to just walk out it takes so long. I'm torn whether to stay or find somewhere different because at the end of every visit I'm basically fuming, but also thankful for the kind and helpful people. read more

Brought my second daughter back here for her ear piercing because it was that good the first time! The girl working the front desk did her piercing and she was so sweet and caring and my 5 month old was even laughing at her before the piercing. She took her time with finding the perfect placement and even let my oldest daughter help with distracting her sister. Def recommend 10/10 for this place and babies ear piercing! Look no further! read more

Took my 4month old daughter for ear piercing and I had a great experience. The Nurse was great!Everything was very clean and she did an amazing job working with my baby. I would recommend this place to anyone thinking of taking their baby to have their ears pierced. read more

Friendly staff and Dr. Wells gives thorough exam and takes time to explain. My kids are Dr. Wells' patient for more than 5 years now. read more

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Got my 5 month old's ears pierced here and they were so patient, thorough and informative. We had the best experience and I'm so glad we doing them! read more

Heart To Heart Pediatrics - Pediatricians Near Me - Whittier, California

A waste of time this pediatrician location was! I'm beyond pissed off. If there is one thing that frustrates me as a working mom is wasting time, and that happened today at this location. The appointment was set at 9:40am and I arrived early, called to check in was asked to enter exactly at that time which I did, signed the paper work, waiting a few minutes was taken back and waited for 30 mins and nothing so I went outside to see if we would be seen before 11am and the lady wearing black scrubs said she wasn't sure since the doctor had just entered the room next door! We waited 57 minutes in the room when we had an appointment. Having to ask for hours off work, driving, time spent there to not be seen in a timely manner is not okay! I am respecting your time please respect mine Dr. Wells. Zero out of zero. read more

Took our daughter to get her ears pierced today. I was beyond nervous and worried but the staff was so polite and patient with us. They answered all of our questions and explained the whole process in advance. They worked with us in insuring that the the location of the piercing on each ear was just right. We must have a hanged at least twice on each ear. They put us at ease and the process seemed painless. My daughter didn't even cry. Having the process completed at a medical office helped ease my nerves because it's cleaner abs more organized. Highly recommend this place. read more

Heart To Heart Pediatrics - Pediatricians Near Me - Whittier, California

Very nice and clean office. The nurses are very caring and well trained. The doctors really care and listen to your concerns about your child. I highly recommend them. The ROMERO FAMILY . read more

Dr Wells was kind but nothing extra special. We went for my 3 year olds check up as a first try and she didn't seem to have answers to any of my minor concerns. She wrote down a number for an eye doctor which I didn't need. The office wasn't extra pretty or welcoming or anything. Very low tech. Her growth chart was still calculated paper and pencil. I like being able to look up my kids charts on my app that I used through PIH read more

The whole office front and back office staff needs to be changed. They don't take their job serious. They think everything is a joke. (Bunch is young kids seems like clocking in and out). Dealing with kids and issues is a serious matter and they should be held accountable. Pure medical negligence on the whole office. My baby was born with a kidney issue that needed to be tested for frequently to rule out and serious life threatening issues for her and her future. The doctor put the recommendation in for an ultrasound and the whole staff wasn't ablE to get one let alone kept giving us the run around for two months and when we called the last time they told us a different story and there wasn't any notes in the file for a authorization. We left a message for a doctor still waiting for a call back to see where the ball was dropped. We changed doctor offices in one day and got the authorization approved in less than one day. How does this even happen ? For the doctor she is nice and knowledgeable but she needs to do a better job following up on her recommendations and also do a better job hiring people that actually want to work and are willing to do their work rather than look at their phones all day. read more

I had a great experience with the doctors and their staff , they are professional and the doctors take their time to answers any questions. I'm content with their services. read more

I took my son for a physical. Covered100% my son has pre existing conditions in which she asked me about (I thought she is genuinely concerned) I stated I had no concerns he's doing great . So I get charged out of pocket fees because ins doesn't cover that part :-/ so am I supposed to tell her dont ask me no questions ?? read more

I took my daughter to get piercings done and they did a great job. They were very gentle with her and made sure I liked the position of the piercings before they pierced. I really liked that they used a clamp to pierce. It's been almost a month and her ears are doing great, no infection. I highly recommend them! read more

I was looking to change my daughter's current pediatrician and found Dr Wells on yelp. My husband and I brought her here for the first time yesterday (10/16/17) to have a possible inguinal hernia checked out. We called in at 830am and was able to get a same day appointment at 1130am. Thank you for the helpers who added a tip on how to access the parking lot behind the building. There is definitely a limited amount of spots to park but the good things is they are 95% appointments only with some walks ins. The clinic waiting area was nice and quaint. There was a fish tank, drawing board and a corner with toys and books. There was not a lot of seating which I felt was a good sign that it was not a free clinic type of approach. Our previous pediatrician had all seats similar to a free clinic and the wait was not great. My daughter always felt anxious being in the waiting area in at the previous place but felt comfortable enough to walk around here. It provided me with a lot of comfort. The receptionist desk staff was very nice and friendly. We were taken into an exam room where we saw the little princess drawing welcome her and us as parents. Though it was a small gesture that many would not think twice of but it meant a lot to us. Dr Wells was very sweet and kind. She examined the area and said it may be a lymph node but if it bulges out and goes back in every so often, it a very likely an inguinal hernia as suspected. She recommended us to go to a pediatric surgeon. Asked us if we preferred LA or OC childrens hospital. We preferred OC and before we left the exam room, she wrote us a script with the surgeon's contact information to run further testing and consult for possible surgery if needed. My daughter also has a tendency of waking occasionally in the night screaming and crying. Inconsolable at times which makes us very sad. Dr Wells informed us she may be having night terrors and that there really isn't an explanation for it. Children sensory is sensitive so anything can cause it to occur. However, with lots of touch, hugs and reassurance, it should help. She recommended us to track if there is a pattern or time she tends to awaken and gently wake her and provide her with parent presence before the crying happens. We are hoping it works. Even though she was not a pediatric surgeon, it was very kind of her to look up the CHOC surgeons information for us before leaving. My husband and I really enjoyed our first visit with her and hope to continue to be a regular at this clinic. read more

Best Doctors I have taken my kids to in years! I have a 12,11 & 4 year old and both Dr. Wells and Dr. Macaulay took time with my kids during physical. I haven't felt that type of attention from a doctor in a long time. I would recommend them to any one looking for a pediatrician. The staff is extremely nice and welcoming Autumn ( I hope I spelled her name correct) went above and be on in helping me with my insurance. The office is super clean the rooms are nice and clean as well by far the best clinic I have gone to in years. read more

My son is autistic and this doctors office has Gaven me the run around, the doctor said to let her know if the recommendation she gave me doesn't work to tell the nurse to I want to speak with her and the nurses never let me speak to the doctor.... I have gotten the run around for months, do not go here !!! I'm going to find who's in charge of the nurses good luck read more

I would love to give Dr. Wells and the team 5 stars but my only complaint is that the wait time is ridiculous. We have an appointment slated for 9:30 and don't get called in till 10 am by the nurse to be weighed in. Then it means sitting in the room for another round of waiting til doctor can actually come see you. I have no complaint about Dr. Wells, for she's a very good pediatrician. But something really needs to be done about the scheduling! Two people who got in later than me were seen first! The girls up front kind of just gave each other looks and mumbled something about how I'm just here for vaccines. It doesn't make sense! Please guys, maybe have a team meeting and discuss how you can address this issue moving forward because I'm sure that I'm not the only one with this concern. read more

Found this place via yelp as I was looking for a place to get my daughter's ears pierced! The staff is so nice and it was super easy to schedule. The nurse that takes care of all the piercings is wonderful and patient with babies and made the process so simple! (My daughter is 7 months and very active) So glad I found this gem of a place and if they're that great with piercings I can only imagine how wonderful they are with their medical care. Highly recommend this place. read more

Amazing staff, kind and knowledgeable physicians!! Always amazing. I have been taking my son to Dr. Wells since she visited him on his day of birth! He is now 15 and I could not imagine any other physician following his care. LOVE H2H Ped. read more

The reason I brought down my rating is because their billing is a mess. I got back billed 12-18 months for something they didn't keep up with. So disappointed because every time I would go for a visit I would ask if I owed anything and then I get a bill over a year later. Pretty ridiculous if you ask me! Now I owe them over $200 when I could've paid every time I went in. Horrible horrible experience, definitely changing pediatricians. I pay less if I go to an urgent care. Received the bill in July 2018 read more

Heart To Heart Pediatrics - Pediatricians Near Me - Whittier, California

Took my daughter for her ear piercing and it went great. The staff was very patient with her and very professional. I would definitely recommend. read more

Went here for my daughters ear piercing, great experience. Definitely recommend to do it in a Drs office and this was a good location and great service . read more

I don't know why this place has the ratings it does(reviews are from 1+ years ago), this place is unprofessional and absolutely the worst doctors office I've ever been too. It never fails that i have to wait 1 hour AFTER my scheduled appointment to see the doctor. Nurses claim that it takes a while because the doctor is so THOROUGH but, both doctors suck. The nurses are SICK! why come to work when your sick, wtf?! Jana Wells is "been there, seen that so this is what it is" doesn't take the time to actually consider other options. I leave this place with no answers but "if it gets worse come back". The other doctor does take more time and SOMEWHAT more thorough but again "if it gets worse come back". I waited almost 2 hrs to see the doctor, only for a 10 minute check up. I dont care how great the doctors CLAIM to be, it is so unprofessional, disrespectful and inconsiderate to have patients sitting in the smallest waiting room for over an hour after their scheduled appointments. Plus you have wait another 30 minutes after they send you into a room. Ridiculous! Maybe at one time this place was amazing and the doctors were great but in 2019, this place is crap and going downhill. I came here based on reviews and with my experience, im finding a new pediatrician. Save your time/money and DO NOT COME HERE! read more

I've been with Dr. Wells for over 14 years. She is such a compassionate, caring, sweet, understanding, very knowledgeable, and loving Doctor. I know sometimes the wait is long but that only means that she is taking her time with every patient. She never rushes you out. The front office ladies are very sweet and very helpful. I've brought all of my three kids to see Dr. wells. The facility is very clean and they also have coffee for the parents who are waiting. I would say give it a try and always remember that not everyone is perfect. read more

Walking into the doors immediately you are struck with the desire to leave the nurses are sick coughing and sneezing. the dr shows up hour late and the staff are in no hurry to help this place is a shame to be at the service of babies just a great example of what happens when checks and balances are not applied to the workplace. This place needs a manager to ensure proactivity and lacks greatly in customer/patient service read more