Patrizia is awesome! She is VERY knowledgeable, on top of the latest information and always…read moreavailable to recommend the best options for YOU, even if it might be to NOT travel. Even more during the COVID-19 pandemic she was always updated on the latest restriction and, again, doing her best to advise me on the safer and most comfortable option for me. In prior year she helped me find a great ticket when I had to purchase a ticket for a unaccompanied minor ,my daughter, travelling on an international flight with multiple locations. What else to say: she is really the best both for her skills and selfishness.

I used Expert Travel a couples years ago when planning a trip to Europe. Normally, I wouldn't go…read moreback and make a negative post after this much time has gone by, but while planning my latest trip to Italy, I was reminded over and over how awful my experience was and felt the need to write a review on them. Let me start out by saying that Ranjiv, one of the owners, was always extremely pleasant and helpful. He is the reason I came to Expert Travel to begin with, since he was a regular customer at the retail location I worked at. So when my time came to plan my next trip to Rome, Paris, and London I called him. I came in and he helped me look up some ticket prices to Rome, but then handed me off to his partner Patrizia because she is actually from Rome. At the time, I thought that was great because I would be getting inside tips from a Rome native on where to stay and go while in the city. It ended up being a nightmare. I came into the office during the last week of November with plans on leaving for Europe the first week of January. I had the itinerary of dates and cities all set to go, so all she had to do was book flights and hotels matching those dates. After weeks of writing emails with no response, I wrote Sanjiv to complain about her and just ask that he book the trip for me. I quickly got a reply from Patrizia, who was checking his email, telling me that she was busy booking "corporate" trips and there was "no need to complain to Sanjiv about it!!!". I'm guessing mysteriously disappeared before he saw it. She assured me that she was working on it though and not to worry. Well, with one week left before I left she was still "trying to get ahold of her contacts", so after all the hassle, I only ended up purchasing my airfare to and from Europe and my room in just Rome. All the other travel and hotels I booked myself in a last minute rush. I had the worst flight I've ever experienced on the way there in which the overhead compartment dripped water on my head for all 14 hours of the flight. The flight was completely booked, so I couldn't be moved to another seat and they couldn't fix the dripping. The food also made me sick, which has never happened to me with airplane food before. When I arrived in Rome, my luggage had been lost and they couldn't find it. She obviously chose a top quality airline! I shook it off and took the subway to the place where I was renting a room. She described it as a "Bed & Breakfast within very close walking distance of the Metro and the Piazza del Popolo". It was raining when I got there and I ended up walking over a mile from the Metro to the "bed and breakfast". What I found when I arrived was a beat up apartment that smelled like a salvation army, owned by a woman who didn't speak English.....oh, and my room was available because the person who stayed there the night before decided to stay an extra night and the owner didn't say no.....so I slept in her 8 year olds room....in a twin bed surrounded by crayon drawings on the wall..... My lost luggage arrived on my last day in Rome, but I almost missed it because while I was out exploring the city, they tried to deliver it to my apartment and the woman's son said he didn't recognize my name. Had I not shown up right when they were packing up my luggage in the truck to leave, I would have had no luggage for the rest of my trip. The whole experience was by far the biggest travel headache I've ever had. I was so pissed that I couldn't even get myself to write Patrizia and tell her how awful the experience was because I knew her excuses and insincere apologies would only make me angrier. Everything other hotel and accommodation on my trip I had booked myself was 10 times better than the experiences I had with my travel agent. In these days of easy to use travel websites, travel agents should be as fast, pleasant, and efficient as possible. After all, it's really the customer service and security of knowing that you're getting quality advice that keeps Travel Agents alive. Their recommendations should be a pleasant surprise, not cause trip ruining situations. Between Patrizia's failure to reply to emails or book flights & hotels and her nightmarish recommendations, not only would I never go to Expert Travel again, but I would actually take the time to create this profile for them here on Yelp and spend 20 minutes writing this god-awful experience to ensure that no one else does either. Sorry Ranjiv, you're partner just cost you a lot of business.

Thank God for Kelly!!! Seriously, I would be a sobbing, quivering mess on the floor without her…read more We have been planning our Honeymoon/10 year anniversary trip to Australia for sometime now, and we kept running into problems and headaches. We decided to go thru Qantas Vacations and this is where Kelly stepped in and saved the day! She got all our flights (Melbourne, Tasmania, Sydney, Home) all sorted out and booked our hotel and car rental for us. She also put up with all the changes and my total indecisiveness. This morning we got it all worked out, and I can't wait for the end of March to finally be here!! If you are planning a trip to Australia, I highly recommend going through Qantas. Kelly was from Australia and knew details and information that made scheduling our trip a breeze. Thanks, Kelly!!! I promise I'll send a postcard from Tasmania.

This review is far overdue, but I really can't recommend Qantas Vacation enough!…read more Booked a trip to Australia years ago with Anjelica and while we had an amazing trip, there was a bit of a hiccup in what was communicated to us which ended up costing us some extra unexpected $$$ while in a foreign country. About a year later, I decided to plan a trip to Thailand, Singapore, Jakarta, and Bali and reached out to Qantas to see if they could help. I brought up the incident that happened the yr before and wanted to see what their customer service was like. At first their quote was a bit higher than others I compared them to but after forwarding the other quotes to them, we were able to work out an agreement that saved me a great deal of $$$, and I was able to stay with a travel agency I had already used and felt comfortable with. The Asia trip went perfectly to plan, and I couldn't be happier with the outcome. That was almost a yr ago, which means I am about due for yet another international trip. I have always wanted to visit New Zealand, so I already have my eye on Qantas as a strong contender if/when I pull the trigger on visiting there.

Been using Main Street Travel for over 25 years. Rosemary has always been helpful, even when issues…read morecome up while we are traveling, she has been able to "rescue" us!

This is not a serious business.. I am planing to travel to…read moremultiple cities in europe and her answer was "we do not work with people we don't know" Looks like they don't work at all.

Best travel place in town…read more Margot at village travel is the best. She is kind, smart, and quick to help you. Online travel sites don't have a cell phone or pager, to help you 24/7. I have done all my travel my whole life through Margot. She also has good candy on her desk chocolate.

WoW, I am impressed…read more I called Village Travel and Patty answered the phone. After hearing what I am looking for in a sense of a summer vacation, she not only helped direct me in a direction that would fit the needs of my family she gave me such good and informative information. Thanks Patty.

Travel Agency: Boulevard Travel, Calgary, AB Trip: November…read more2024 Travel Agent: Kim Nguyen Very disappointing. We used Boulevard Travel for my sister's wedding and there was quite a few disappointing moments. 1. My nephew is in a wheelchair and we repeatedly reminded the travel agent that we would need preapproval to bring his wheelchair aboard and he would need handicap seating on the plane. The travel agent did not notify the airline and he was put in the last row of the plane and there was no record of the wheelchair request. My sister then had to pay out of pocket ($250) to move his seat to where she was originally promised he would be seated in the first place. 2. We booked everything through the travel agency (flights, hotel, transportation). Our flight home was cancelled and rescheduled, with the whole group ending up on separate flights on separate days. I understand that this happens sometimes and it was out of anyone's control. However, it was the travel agency's response that was disappointing. They had no idea the flight had been changed. We informed the travel agent through email. My mom (mother of the bride) called the travel agent a few times asking to speak with her and did not receive a call back. My 85 year old grandpa was moved to a Saturday departure instead of Thursday and my cousin was put on a different flight than her parents. Then around 5PM ET (3PM MT) the day before our flight we all received an email saying there was absolutely nothing they could do to help us, and we were on our own to figure out how to switch flights and find accommodations. We were later told by WestJet that the travel agent was the one who had to initiate the flight switches and connect us to some solutions - which she did not. It was handled very poorly. Why would I book through a travel agency if they can't help me in a crisis and I have to deal with it myself anyway, on my vacation? I would not use Boulevard Travel again. The manager was also unhelpful and offered no solutions. The whole thing was disorganized.

Colleen and Cameron are the GREATEST travel agents! We needed help planning a rather convoluted…read moreroute which we were trying to do on our own online...unsuccessfully. We needed to go from LAX to Logan then a few days later from Logan to Newark and then a few days later from Newark back to LAX. We also needed accommodations. A co-worker of my husband suggested we call them so we did. They got us all non-stops for an AMAZING price at exactly the times we wanted to fly. In addition Collen spent hours on the phone trying to locate well priced centrally located bedbug free hotels. We wound up at Courtyard by Marriott for a ridiculously low price. Our locations couldn't have been safer or more convenient. She and Cameron, her son, are miracle workers. The fact that they were on the phone with hotels, checking bedbug websites, and combing customer reviews. This just shows their tenacity. Heck, I wouldn't have the nerve to call a hotel and ask if they had a bedbugs. There is no way I could have done what they did. I have dealt with plenty of travel companies in the past including AAA. There are always problems. Boulevard's plans were perfect. Why sit online for hours blindly planning a trip for a possibly decent price and then wind up paying more for something that doesn't really fit the bill. Go to Boulevard, they're the best.

Is this a legit business? I don't understand what happened. I called and the woman who answered…read moreasked why I was calling. I said to book travel (duh!) and she sounded quite annoyed. She then put Laila on the phone who said she was with a client and would call me right back. She took my number and two days later, I have never heard from her. I know travel agencies are going out of business left and right and internet booking is the method of choice these days. I had a complicated travel arrangement I was trying to get help with (and was happy to pay for help), but it seems easier to communicate with a computer than with this agency. Yikes.

Excellent Service. Very knowledgeable travel consultant.read more

Legitimately the best travel agency I've ever encountered. I use them for my production travel, and…read morehave even used them for personal, no matter what they do the best job. Natascha has been a life saver to me so many times, definitely ask for her.

In an effort to find a local travel agent for a short notice business trip...i found New Act Travel…read morein Encino! Let me just stress that even if you are not nearby, you should definitely still use them. I called 10 minutes to 5pm yesterday not sure whether I would get ahold of anyone...but success! I was transferred to Theresa who was a pleasure to work with. She was sweet, funny and so helpful. I booked the trip effortlessly by phone and she e-mailed me the e-ticket. Also, if you have to deal with 3rd party payment (as I did), Theresa can help you with that as well. Their fee per ticket is $40.

Years ago when I was still living in the US, I bought round trip airline ticket with Tedjo Express…read morefor me and a reverse one-way ticket for my wife. When I received the ticket, my spouse's name was misspelled. I called and believed I spoke with a woman who is the owner. In the beginning, the woman told me that it can't be fixed and that I have to cancel the ticket. I tried to argue and the woman suddenly changed her tune and said that she fixed the name in the system. I did not believe that she did that but had no other choice. When I arrived in my home country, I came to my uncle who happened to work at a travel agency to check if my spouse's name was correct in the system. My uncle confirmed that the name was not correct. They can't correct the name but instead, left a note in the system about the correct name. My uncle said Tedjo Express should be able to fix the name. That said, instead of fixing the name, Tedjo Express chose to lie to me even though they knew that it most likely will cause a problem for me and my wife!!

Very friendly and responsive customer service. Their prices either the same if not less than what…read moreis listed on the airline website. I am impressed how responsive they are on making sure that I get the best pricing. They would help reserve, help change your reservation (like a zillion times) and making sure that you don't get the a-z fee if you decided to change itinerary, make a stop here there and so on.. super patient and still sounding so nice and friendly at all times!!! I usually use Singapore Airlines or JAL to go to Singapore, Jakarta, Bali or Japan. I only buy their flights and never tried purchasing holiday packages. I think this is a family business with the husband and wife working at the office Monday-Friday. I have been ordering my tickets from them in the last 4 years. Before ordering, I would always check pricing online and somehow they could beat the online pricing (even by $50 sometimes). I am planning Africa and Europe trip next two years. I am curious how the pricing would be. Definitely gonna call them first tho!