After initial phone call, no one ever returned phone calls or emails. Don't waste your time and…read moremoney.

I was able to order my passport with the 15-day (business days) timeline. I received exactly on…read moreschedule. It was easy to speak to customer service to answer questions. Make sure to call them and ask when they are available for processing. For example, I called on a Monday, and they were not available to start processing new applications until the next Monday. Therefore, my timeline turned into a 4 week process instead of a 3 week process. I also thought that the price was reasonable compared to other similar services. Verified by US State Department as well based on their website.

We arrived home early Wednesday morning from our amazing trip to Southern Italy. I can't speak…read morehighly enough about the entire trip.......the hotels, private car transfers, guided tours and locations in Southern Italy were all excellent. We very much liked the Hotel Continental in Sorrento. Great location and very comfortable and scenic room. Perfect for the week in Sorrento. Also loved the Masseria Villa Verde in Fasano and the Borgo delle Pietre in Agrigente. Lovely rooms and great service. Of course, the food throughout Italy was amazing, however we had one of our most memorable lunches at Borgo delle Pietre. A big plate of sliced tomatoes, fresh mozzarella, basil and bread and paired with a bottle of local red wine. A very simple meal ---- entirely delicious! All of the guided tours were led by excellent guides and all private car transfers were on time (always about 15 minutes early). It was a very good decision to hire the private car service throughout our trip so we could relax and enjoy the scenery. This was a dream trip come true!

If I could give 0 stars I would... she's only in it for the money & is very unreliable if you're…read morenot going to make her a fortune. My family was very excited to work with her and invested a lot of time and effort into planning a trip with her. We were all very excited for this trip because of all the activities she offered us at first. All of the sudden (VERY LAST MINUTE) she told the family member that was planning it for our group, that "she cannot understand" them. My family member is an immigrant but has lived and worked in the US for many years and speaks perfect English. With everything going on politically it did not give us a good feeling that ALLLL of a sudden she backs out and completely wasted our time and made us feel like we weren't important enough for her. She even went ahead and made a few derogatory comments about the questions and details my family member was asking about. After talking to many other people that have traveled with her...they have NOTHING nice to say. She will get your hopes up and leave you stranded last minute if she notices you will not make her a lot of money. I would definitely not recommend traveling with her. She says she plans trips for "all over the world" but she can't even follow through for a trip within the country. VERY disappointed.

We had a wonderful experience with Stay Awhile in Malibu. From the booking process to check out,…read moreeverything was seamless and incredibly well managed. The home was beautiful, impeccably maintained, and exactly as advertised. Every detail made our stay feel effortless and luxurious. The team was responsive, attentive, and went above and beyond to ensure we had everything we needed throughout our stay. It is clear they truly care about creating an exceptional guest experience. We travel frequently and have stayed in many luxury properties, and Stay Awhile stands out for both the quality of their homes and their outstanding level of service. We look forward to booking with them again and would highly recommend them to anyone looking for a first class stay in Malibu.

Great location and staff. Highly recommend. Matt and the team are top notch! We will definitely be…read moreback soon. My go to for Malibu staycation with its proximity to Nobu and Soho.

To start, I will admit I had never utilized a Travel Agency before to book a vacation. However, for…read moremy family's and I Summer vacation trip to Japan it really felt like an arduous task when I tried to do research of where to stay, visit, etc. I did not know what to expect when originally coming across L & B Travel on the app Thumbtack. When I reached out I was assigned Sebastian. From the very beginning Sebastian was extremely friendly, patient, understanding and most importantly, very knowledgeable and transparent. I initially sent him over a bullet point list of what I was looking for and details of our trip. We then scheduled a short call to discuss my trip and confirm some trip details. Very quickly thereafter Sebastian provided the initial itinerary that was extremely spot on, which made me appreciate that he listened intently and captured every single detail of my trip request. I immediately felt more relaxed knowing that Sebastian really cared about my trip and wanted to get things right, right out of the gate. As part of the itinerary that Sebastian provided, it included a phenomenal package of hotel stays, flights and tours across 3 cities in Japan at cost-effective rates. Things I would 100% not have been able to find/secure on my own. Sebastian was able to get me everything we wanted in our trip and within our budget. I could not believe it! Fast-forward to once we were in Japan... We had a tour one day to Mount Fuji and the third party company that Sebastion had procured our tour from, had delayed our tour voucher and still had not provided it as of the morning of our tour. From Japan at 8am local time, as my family and I waited outside the tour bus, with 20 minutes left before the bus would leave for the tour, I called Sebastian for his help. In less than 5 minutes he called me back and retrieved the voucher from the third party and emailed it me, so we would not miss our tour. Sebastian sprung into action immediately and saved what could have been a very disappointing day, into a day my family and I will never forget in such a wonderful way! As we were getting close to ending what had been an incredible vacation to that juncture, I reached out to Sebastian as we were gearing to heading to our final city (Osaka) in Japan for our final 3 nights, asking if he could do anything about our hotel lodging as I felt our jr. suite would be too cramped for my family of 5. Again, Sebastian sprung into action immediately and was able to pull some strings and upgrade us to a larger suite that was perfect for us AT NO ADDITIONAL COST. All in all, reaching out to L & B Travel and being fortunate enough to work with Sebastian was the best thing that could have happened to my family and I with our vacation as everything turned out beautifully, as we really had the time of our lives. That being said, I recommend L&B Travel to anyone and everyone, and I recommend Sebastian to all who are looking to plan a trip. He really knows his stuff, but you get a guy who is honest, patient, understanding, hardworking and transparent, and who did all the heavy-lifting to get my trip planned successfully. I have found my travel agent and without a doubt will continue to use L&B and reach out to Sebastian for all of my future trips/family vacations. From my family and I, THANK YOU, Sebastian and L&B!!

Excellent responsiveness. Good detail, helpful advice and customized service for a complicated…read moreitinerary. Highly recommended. They were even careful to follow up and respond while I was traveling. They suggested alternatives and a way to adjust plans mid way through our travels.

Matt S. is super knowledgeable and knows the in's and out of the travel industry. He provides so…read moremuch attention to detail to his clients. He knows how to deliver the best trip you have ever anticipated!!! The benefits and options Matt sets you up with, there's just no way you could figure that out on your own without those agent connections. Thank you Matt can't wait to plan the next adventure with you!

We worked with Mari to plan our recent 2-week honeymoon all over Spain, and have already…read morerecommended her to friends and family. She listened closely to our interests and what we wanted to get out of the trip, and completely delivered when it came to the hotels, tours, and unique experiences. We were initially interested in visiting Spain and Portugal, but Mari helped us focus and narrow down which cities to visit - and for how long - given the amount of time we had available and what we wanted to do. We ended up spending all our time in Spain, and felt that we were in each city for the perfect amount of time. The itinerary was great and included a combination of relaxation and sight-seeing/cultural experiences. Thanks to Mari, the trip was so smooth and we didn't have to worry about a thing. It's a trip we will remember fondly forever.

Do not trust this company. I paid for the 3-4 business day service and i am missing my…read moreinternational trip because they have not returned my passport. I have called several times every day, left messages, texted, and emailed with not a single response. This company is a fraud.

This company is an absolute scam. Do not use them, they took my money and are simply not giving me…read morean answer on my refund after I decided to not use them. I spoke with someone within 24 hours of placing my order and told them I no longer wanted to continue and they advised cancellation within 24 hours was entitled to a refund, however it's been over a month and there has been no response from anyone about where my refund is. Awful company, and they're more expensive than expediting through the USPS.

I cannot thank EC3Travel enough for the incredible job she did planning my birthday trip to Japan…read more From the very beginning, she took the time to ask thoughtful questions during her intake process to understand my travel style, interest, and what kind of experience I was hoping to have. It made all the difference. She helped me build an itinerary that was not only beautifully organized and easy to follow, but also filled with experiences that felt personal and exciting. Thanks to her, I was on a smart timeline to book tickets for popular events before they sold out, and she even monitored airline prices to login an amazing fair for me and my husband. But what really stood out where the cultural tips, she shared to help me feel confident and prepared before I arrived, And the special touches she arranged with the hotel - Including birthday notes and extra perks that made the whole trip feel even more memorable. Every step of the way, I felt taken care of and genuinely excited. I couldn't recommend her more highly - her attention to detail, insight, and thoughtfulness made this one of the best trips I've ever taken. Thank you again!

Erica curated a group trip that perfectly balanced relaxation with adventure in Montana. Growing up…read morein Washington, I've always wanted to visit Montana with it being so close but didn't know where to start with planning. Transportation, food, lodging, and activities were all included and everything exceeded expectations. Thanks again to Erica!

The agents at FlightBroker are awesome! I would definitely…read morebook all my future travel plans with them.

Excellent Customer Service!! I have been booking my Tixs with them for over 2 years and never…read moredisappointed! Always on top of everything, prices are way lower than any online provider, along with fast and reliable communication IT'S A WIN WIN!! Def recommended :)

Everything went very well. Mark is super nice and helpful, he took care of my paperwork and…read moreexplained everything that I should expect with the process of passport, waiting time ext. I will recommend Mark to my family and friends anytime. Very helpful service and fast.Thank you very much Mark.

I found 24 Hour P & V on Yelp. It's a small, no frills little office, but it had good reviews and…read morethey were helpful on the phone so I tried it. I had an excellent experience. Mark took a decent passport photo (amazing) and was lovely to deal with. He had great follow up and I received my passport in about a week. I definitely recommend them and would use them again.

This is the number I called to get a reservation for this driving service:…read more WeDriveU - 1.800.773.7483 I think this is some kind of franchise so I want to be clear it is the right place. THEY SUCK!!!! I made a reservation, got a number, was reassured they would have no problem findng a driver to drive my mother-in-law on Mother's Day, and that they would call me back with the driver's name. They sent me a reservation number via email. Day before Mother's Day, I call them - no driver, no one can do it, had no intention of calling me back, found the reservation and yes, indeed, no driver. The person working the desk had not been informed of the reservation. She told me the owner said to say he was "sorry!" I called Private Driver http://www.privatedriverla.com/ 323-650-PDLA (7352). They found a driver for me and were back to me in less than an hour. They are great.