I came here for routine service. During my visit, they recommended several additional services that would have increased my bill to around $750. Fortunately, I'm familiar with my vehicle and knew many of those services were not necessary, so I declined. I also told the service advisor that I was preparing to take my car on a road trip, which was the main reason for bringing it in. As I was leaving, he wished me "safe travels," and then made another comment that left me feeling uneasy. Five days later, as I got on the freeway for my road trip something very unusual happened--my radiator suddenly collapsed inward toward the engine without any visible external damage. I can't say for certain what caused it just yet, but the timing made me question whether my vehicle had been handled properly during the service visit. Now I'm facing an expensive repair that I wasn't expecting. My biggest concern with this shop is the aggressive upselling. I felt pressured into services my car didn't need, and that left me with very little confidence in their recommendations. Based on my experience, I won't be returning, and I encourage others to get a second opinion before agreeing to costly repairs. read more

Every time I stop in to get my EV6 taken care of and checked out they have accommodated me immediately...were extremely informative and helpful. I would totally recommend this dealership and the service advisors here. read more

Friendly Kia - Car Dealers Near Me - New Port Richey, Florida

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Bought my Kia Optima 4 years ago. Great buying experience and excellent follow up after the sale. For months, I tried to find a better deal. I never did. Best car buying experience of my life so far. read more

This dealership cares more about making the sale than families. The sales person and the Sales GM were both notified they were selling to vulnerable adults including one with dementia. Two different Concerned family members called and asked for the couple to be sent home with the estimate and we would review. They cared more about making the sale that day than the family involved. It makes me sick when the elderly are taken advantage of read more

This is Ken Ganley KIA of New Port Richey not Friendly. Matt and Wendy are wonderful people. They explained and took the time to talk. Well customer service reps in the front were there and smiled but didn't welcome me when I was there. Finally I was told to go to cashier and one of them walked me there. Harry had also been very helpful. He welcomed me and kept me in loop with what was happening. I do wish they washed car down but guess they stopped doing that or may Florida never did great service in Texas I just wish it would say what fluid s need immediate attention. Thank you read more

Don't come here to buy a vehicle unless you're desperate. This establishment has the audacity to charge $8000 over the website listed price on a used vehicle. They claim the charge is for dealer fees and a "value package"...when you ask them what is in the package that could possibly add $8000 worth of value to the used vehicle they slide over this grimy poster that has a list of such items...one being "rain guard" for $400!! Bahaha what a joke. This package put the price of this used vehicle that already had about 60k miles over the MSRP of a brand new model!! This was the first time I ever encountered such nonsense. Now I understand that these car salesman stereotypes actually exist in this world and you will find them here. I will be honest though all of the dealerships on 19 probably do this, so avoid these places at all costs. Buy a private vehicle or from Carmax. read more

Issues under warranty not being covered for their ambiguous reasoning. The hazard indicators are out & it is my fault, as there is a scratch, not dent, I assume from parking lot. No collision of any type & they say I must pay for it! If part is so fragile & flimsy a tap from a parking lot disables it, I think the part needs to be inspected, but no, bumper must come off to get to it, so I must pay. This dealership is so shady, they don't know what's going on & want me to pay. Got a flat & no low tire indicator came on. This, a slow flat never showed up & when I realized, too late. I had to continue to drive on a tire that could be repaired, to be safe. I payed for service assistance & a new tire for over $400. The answer when they let air out of tire, indicator came on right away. Why didn't that happen & save me time, stress & money? After owning the car 3 years all of a sudden this new message kept popping up on dashboard, " maybe you need a coffee break! I was told this comes on when your hands aren't on the steering wheel. Damn, you can't bdrive with your hands on your head & why after 3 years? Who care, don't find out the cause, just turn light off. Friendly Kia just keeps giving & ripping customers off. Last visit, unfortunately, I was disabled, but the restroom was not handicap equipped. I went in there twice, as I needed a toilet & it just wasn't equipped. When I told Mr. Smiley ( yes, real name) about the problem & me having to soil myself, his first response was, it was a temporary setting. LOL, they have been using that space for over a year, while mega bucks were spent on building a new dealership. Then he said I could have asked for assistance, not quite how ADA is intended to work. This dealership has stolen my trust, confidence, money, sanity on issues & now ignoring ADA laws, what will they stop at. What's a girl to do.....went to corporate & now I need to decide what is in my best interest, since they definitely don't care. read more

Friendly Kia - Restrooms - Car Dealers Near Me - New Port Richey, Florida

What a wonderful place to buy a car at.I purchased a beautiful 2020 Hyundai elantra value edition yesterday it was priced below market value and Brandan Morgan was my salesperson he was so helpful and very informative.The entire buying experience was under 3 hrs and all involved were wonderful.I also had a great finance person Tony Delgado who was awesome and got me a great rate at 2.65%.I highly recommend this dealership and I've bought alot of cars in my day but this was by far the best I have ever had and they had the best prices and service was awesome!! GREAT JOB FRIENDLY KIA YOU TRULY LIVED UP TO YOUR NAME!! read more

Friendly Kia - Car Dealers Near Me - New Port Richey, Florida

THIS DEALERSHIP SUCKS!! They certianly don't live up to their name! NOT friendly at all! I had emergency brake failure, Kia 24 hr service said it had to go to the nearest dealer. I didn't buy from Friendly because of their bad reputation, and I wasn't comfortable from the start. So they charged me $90 to diagnose the issue, and told me it would be $1500 dollars to replace the system, which is what needed to be done according to them. I did order the parts. But I didn't feel good about it, so I called Morgan Kia, where i bought my car. They told me they would pay to have my car towed to them, and that $1500 sounded high. They mentioned they get 3 or 4 cars a week from Friendly/........not surprising. Morgan said they would pay to have my car towed to them and they would take care of me (as they always have). So I called Friendly to cancel the service...........they told me that because they already ordered the parts that I had to pay a $200 restock fee ON TOP of the diagnostic fee!! Are you KIDDING ME?????? 200 dollars? The parts aren't even there yet! Morgan told me they should not be charging me restock at all if the parts aren't even there. I'm well beyond FURIOUS. This is the SECOND time I have been treated rudely by Friendly Kia. My service guy, Harry was really vague about exactly what was wrong in the first place, and HE NEVER SAID ANYTHING ABOUT A RESTOCKING FEE! So now my car is held hostage unless I pay this ridiculous fee! DON'T EVER COME HERE, THEY ARE HORRIBLE!! read more

Today I had the best car-buying experience in the last 20 years! The combination of Reginald "Darnell" Washington and Joe DiMaggio (you read it right) was both a pleasure and a home run!! read more

The starting point for every car at the dealer is $2,794.00 above MSRP. These fees are broken into 2 separate charges of $899.00 Dealer Fee and $1895.00 protection package. The protection package is only protecting the revenue line. I am for business making money but these non negotiable fees seem that they may need to change the name of the dealership. I have seen friendly before, this is not it. Make it Jim's Kia. Response from the owner an hour ago Paul - This is a disappointing review to read. We strive for competitive pricing here, and I would be more than willing to speak with you directly about the cost of any vehicle you are interested in and ensure that we clear up any confusion. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368 Don - I posted this because I was able to get clarity on pricing. No confusion on my side. Just wanted to level set the field with future customers. I do find it interesting that it is called a protection package with no value added items that protect the vehicle. read more

This dealer is one of the best! Very friendly people. They always take care of my car and myself. I really appreciate this establishment and all they do. I have been so happy since I purchased my 2017 Soul. One of the best vehicles I have ever owned! And I have owned all different brands from budget to high end cars. During these car gas price times this car is great on mileage! read more

Friendly Kia - Average mileage I get on my Soul. - Car Dealers Near Me - New Port Richey, Florida

Not a good experience in the service department. Harry the service writer I was assigned when making an appointment last month for a recall was anything but friendly. Told him there was clunk-clunk coming from under the car when moving the steering wheel back and forth. After checking the car he came back in and said he didn't hear anything. We both went out to the car and I rocked the steering wheel from dead center to left and right. It was so loud how could he say he couldn't hear it? Harry said I told him the steering wheel was making noise. Apparently his English comprehension skills are not too good. I just got into my car and left. They are running the service department next door out of an old motel while a new dealership is under construction. It's called Friendly Kia but most of the staff i observed had frowns on their faces. The Hyundai dealership down the road blows the so-called Friendly Kia away in customer satisfaction. read more

Worst place in the world for service 2 out of 3 times when car serviced the idiot light cam on for low tire after I paid for tire rotation and balance. Wish I would have never bought a car from these people. Also 2 times made appointments and 2 times showed up and they said I made no appointment so 3 hour wait read more

Bob K. was a great sales man. Him and the manager Joe D. made my car buying less stressful. There was a little miss understanding with the website but Joe and Bob both made sure to fix it!!! My sales was by no means easy for them but they came through. As long as I chose Kia I will never go to another place! Thank you Bob and Joe!!!!! Happy New Years to you both! I have to add I went to Fucillo Kia for my first buy on a Kia Optima and wayyyyy over paid! They lied to me every which way which gave me a bad taste. Bob and Joe both changed my outlook. Go give them a try you will not be sorry! read more

I believe I got the bait and switch from this dealership last night. There was a vehicle listed on nearly every online auto sales websites, including the Friendly Kia Website. Stock #L10303. My salesperson was Melissa Duke. I spoke with her regarding. She looked up the vehicle and commented that she didn't know this one was here. She took all of my information and pledged to get back to me with info on this car. Shortly after taking my info I began receiving phone and texts from car dealers. I called her twice and texted her twice. She was on the phone both times and never returned my phone or text messages. I reached out again this morning. Melissa Duke was on another line so I asked the woman if she could find out if this car was on their lot? I was told that the car was sold last night. Imagine that. That's either Bait and switch or Melissa Duke sold this car after we spoke last night. Either way....that's shady! read more

I took my car in to have the air conditioner cleaned. As I was waiting in the customer lounge a few individual Friendly employees would walk in and out with no mask on. During this pandemic Friendly needs to enforce mask wearing for ALL employees who come anywhere near another human being there. Not feeling safe here. To all the other Friendly employees who are wearing masks and value human lives, thank you. read more

I leased a KIA from this dealership 3 years ago and lease was set to expire. I wanted to exercise the buyout which, per the lease contract required payment of the residual, taxes, registration, and license. Thew wanted to add over $1400 of "Fees" to the buyout price! don't waste your time with this dealer. I went to Lokey KIA in Clearwater and was treated with honesty and integrity and the buyout was done , just residual and appropriate taxes/fees. I will never lease or buy from this dealership and certainly do not recommend them to anyone!!! read more

Friendly Kia - the best car dealership in Tampa Bay and the best guys in the business - it's hard to express how much I appreciate John P. Gilliss and Donald Mullis. They are true gems who go way beyond the extra mile and are all about every customer having a great experience (and have always been helpful even if it may not benefit them). Not to mention their contributions to the community. They could and should teach other dealerships a course in customer service and customer retention! Between our family and a close friend who we referred, there have been 7 transactions with them over the last handful of years, all excellent and beyond expectations. I appreciate these guys so much! read more

Joe was very helpful in getting my fiancé approved for a new car. Very responsive and extremely helpful and friendly. I highly recommend Joe and Friendly Kia read more

Avoid Robert Kim salesperson. He didn't return any phone calls from my 80yr old father who purchased a new Kia Sportage in May and had a couple of questions. Also when Robert was going over the car features with my father after the purchase he either didn't know all the features or didn't want to spend the time because my father asked if the speed display could be digital instead of the needle display and Robert told him that's just the way it is. We figured out how to change it ourselves so my father could see it better. lousy salesperson read more

the car wash is going down hill went in today I don't think they used water very badd done did not wipe down dash or radio car was still dripping wet after buying 10 cars from them it not worth the long wait time for the free wash that every time you go in they have taken something off that they don't do any more it's use to be very nice place to go not any more read more

I bought a used Mazda here 3 years ago,best experience I've ever had, also the easiest. I've been extremely happy with my decision.

SIMPLY THE BEST!!! I have been buying vehicles for over 30 years for me and my family, and I have had some really good experiences... but NOTHING was as EASY as this was. Don Mullis and Brandan Morgan made this entire process NOT feel like a process.... at all. I was impressed by their huge selection compared to the other Kia dealers in Tampa that I checked out on Autotrader, but I was even more impressed by how simple and painless Don made it to get a terrific lease payment on a new Kia Sportage for our daughter. On top of that, he new our family was super busy that weekend and offered to have the vehicle delivered to our home... at no additional charge. What a pleasant surprise this was?!?!?! He got Brandan Morgan to work with their finance department to prepare all of the necessary documents and have our new vehicle filled up with gas and detailed. Brandan showed up exactly on time, but even texted me with updates on his progress, as it was a 45+ minute drive to our home in a heavy rain that day. He was the most professional salesperson that I have ever worked with and was thorough in his knowledge of every aspect of the vehicle as well as the paperwork... without being TOO thorough. Could not think of a single part of the experience that I would change or alter. After I completed our purchase, I learned that Friendly Kia is the #1 Kia dealership in the Southeast... and I was not shocked by this at all. They know how to take care of customers and make buying a vehicle an exciting experience. Thank you again, Don and Brandan!!! read more

I cannot express my appreciation for the staff at Friendly Kia enough. Joe, Donald, and Richie went above and beyond to help me get into a vehicle and made sure I had a great experience. I will definitely be releasing with them again. I am so grateful and appreciative to this crew! 10 out of 10! read more

Truly bad experience. Informed them that I sold Kias in Ohio for several years. Still they pressured us to buy what we did not want. Left Friendly, bought a Hyundai down the street. It was like day and night how we were treated at Hyundai of New Port Richey. Great experience. Friendly, the pressure store. read more

I was assured they work work out a deal and give me the most for my trade in so I drove 90miles and they ended up giving me the 2nd lowest offer I've gotten and they cared very little about their word read more

The Operations Manager, Ed Smiley explained everything and also arranging to have the missing options installed. The insurance issue has been explained that Kia's don't require the upgraded insurance. Since speaking with Ed, I feel more positive about the transaction thus upping my star review. I'm still irritated about the Xzillion treatment I was conned into. The high pressure in finance to get extras "to protect your lease", then when denying them, sternly told I'd be responsible for damages. read more

The 2023 Kia Sorento I purchased from Ken Ganley Kia in New Port Richey had an issue that Curtis Tucker, from the dealership, graciously offered to repair for me. I greatly appreciate the compassionate goodwill offer from Ken Ganley Kia in New Port Richey. They even offered to provide me with a loaner vehicle in the event my repairs may take a while. Ken Ganley Kia is truly living up to its great reputation and helpful attitude and I thank you again for your friendly goodwill offer. read more

Bob Kipling and crew do a great job!! My family and I have bought 5 vehicles from them with no issues. Highly recommended!!!

This is the best dealership and everyone was wonderful and helped with our deal. From Reginal the salesperson to the owner all showed us how much they care I recommend this 5 star dealership Go to Friendly kia read more

They say they offer honest and full pricing on their website, but then pull a bait and switch with their online customers by adding $1,895 for "KIA in Floria required" paint and fabric treatments. Very disappointed that I wasted my time even considering a purchase from Friendly KIA. read more

My friend and I were in Friendly Kia yesterday. My friend had a accident in her Nissan Monday night. She needed a car. So I picked her up then we headed to Kia. She looked at several Kia Souls. She got a deal with a 2018 all black Soul. Plus,some freebies. I saw Donald Mullis there (General Manager) our salesman was Emmanuel. They were the best. First time meeting Emmanuel he was informative, not pushy, he was very good. I have another friend who needs a car. When he's ready I'll bring him here. read more

Every time I use the car wash at Friendly Kia, It always comes back to me smelling like smoke. I think they wipe the windows and interior with cloths that have been in a smoke filled car. Don't us this car wash if you are a non-smoker. read more

"Slick, old school dealer tactics. They love fine print." After searching online for a new Soul for a family member, I went to Friendly Kia. They were close, and prices seemed to be great. I found out that they add $1895 to the price of their cars for "Value Added" options in the fine print. In the end they were not able to even come close to the price they advertised online. They are quick to go to the fine print to show you. After all that, I just have a hard time trusting them. Buyer be EXTREMELY aware. I ended up purchasing from another dealer for a little more than $2000 less than their price. 3/11/2019 11:29 AM I also received an email from Crystal Cheney, Internet Sales Manager on 2/26/2019 to follow up on my experience. I replied to her email twice. I never heard back from her or anyone else. Only now have they responded after I posted my review. There's nothing really to discuss. Their sales and follow up were terrible, I purchased from another dealer. read more

Just bought a Telluride and we could not be happier with the sales experience. Yes, negotiations had to be done, just as you would anywhere else, but the men we worked with were not your typical arrogant salespeople. Chett and Joe were extremely friendly, fun to talk to, and very helpful! I would recommend Friendly Kia to anyone looking for a new/used vehicle and look forward to doing business with them again soon! read more

Drove an hour to this dealership to look at cars and it was totally worth the drive! Everyone was seriously so friendly (hence the name) and even though they were packed, not once was someone short or ever rude. If you have gone to a car dealership before you know this just doesn't happen-- but here it did! They actually wanted to know what we wanted and showed us the cars we wanted to see vs. trying to convince us to like something we weren't even considering. Before we left our salesman even sat in the car with us and walked us through all our features and set up our Bluetooth/car settings, etc. This was definitely a new experience. After we were driving home in our new KIA Sportage, we were still excited about the service we had even more so than the car itself (which now that I think back is pretty funny). I would highly recommend Friendly KIA if you are in the market for a new car at a great price, and good service! Also, make sure you get a quote online before you go in to get a better price! read more

Friendly Kia - Car Dealers Near Me - New Port Richey, Florida

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Huyndai blew my engine so I went to Kia to purchase a new car. Asked Joshua Julian (Kia sales) since I was using my Hyundai as a trade in if the mechanics could tell me what is wrong so I can pursue against Hyudai. He agreed. After the deal was done, he kept evading me with different answers. Finally told me he wasn't going to do it. He said whatever he needed to to make a sale & steal any recourse I had which cost me about 5500 out of pocket. If you are going to buy a Kia, don't do it here. If you do buy from here, don't go thru Joshua Julian. Full on crooks. I have all the communications/texts that were dealing with this & Joshua Julian pretended like he never heard of such as thing. PS I know I am going to get the standard "We're sorry to hear about your experience, please call us to discuss" as I see it listed on all the other 1 & 2 star reviews. Unless you are willing to give me the information agreed upon during the deal, don't bother. read more

Mixed experience buying my Kia Soul here. Mike the salesman was great, quick and understanding. We knew the make and model. Only needed to test drive 2 vehicles. Management not so much. We were an internet lead and they treated us as such. Don barely said hello. Finance took hours. I even sent them my credit ahead and asked to be as quick as possible since we had just driven cross country in a rental truck. We were exhausted. They took 3.5 hours total. Far too long. Also I felt $2400 in extra fees on top was too much. read more

Should be called Unfriendly Kia, salesman lied about everything. I told him I just wanted to see what was available and he almost had me driving away in a new car. They ran so many credit reports it lowered my score. Then kept calling me to come back and finish the deal. read more