Second Time Having Different Rings Fixed 10/10 Highly Recommend They Are Quick Too Had My Wedding…read moreRing Sized Down & Mom Did An Amazing Job

Service was quick, pleasant and fair. Couldn't be happier with the results: one watch battery…read morereplaced, two bracelets repaired and one necklace repaired. Looking forward to looking through my jewelry box and bringing by a few other pieces that have been broken for a while. Thank youuu!!

So far so good with this place, no complaints. Had some plumbing trouble at the house so I go to…read morepawn my Cuban link 14k 285g, they gave me somewhere around 8 which I probably could have asked for more this was around 8 months ago, but I didn't want to pay back a bunch so I took it, they give you 4 months plus 10 day grace period, the first contract I paid the interest and extended the loan another four months, now gold has skyrocketed I can get 25k for the chain not that I'm looking to sell it now but just for context. So the second 4 months pass now I'm in the 10day grace period. Obviously the owner who we will talk about later is probably licking his chops. I show up with about 6 days left with the 10k more or less and got my chain with no hassle. I thought since they knew their profit would say the contract is expire or some small print things, but no. What really made me give this place 5 stars though is the older white guy who didn't appraise my chain at first but assured me it would be safe, I'm assuming he is the owner. So today he didn't help me but obviously he is aware that I'm there when I got my chain he gave me a genuine smile almost like I'm proud of you even though I'm missing out on money. Hope I don't have too but they definately earned my trust

Trash. I used to come here a lot. Security dudes been there for a while and he's cool as hell. This…read moreused to be a dope place to come and buy used instruments and music gear, they barely sell anything now. They've apparently hired people who don't know anything about the 30 items they have available and don't seem interested in customer service. Two feet in the door and I'm met with an aggressive "can I help you?" Like chill bro I'm trying to see what y'all even have in the place. NOTHING! I won't be back, shame a good place had to die and this is what's left.

I've gone to this jewelry store twice to have rings sized and they always deliver with the best…read moreservice. Parker assisted me with a big size change, and he was spot on with assessing the correct size I needed. The sizing was done quickly and the ring looked amazing despite the drastic change. The pricing is fair for the location and I really appreciated how friendly and helpful each staff member is.

Mario was an absolute treat to work with. We found the atmosphere and pricing to be exactly as…read moreexpected. I'll be picking up my ring in a week and would recommend to anyone in the market for jewelry.

When I posted to NextDoor for recommendations on where to get a watch battery replaced at a…read morereasonable price, Leilani's was recommended several times. It's not a fine jewelry buying experience there. It's a lot more like the Mom and Pop jewelry stores. I grew up around -- 23 years worth of jewelry catalogs and everything else imaginable piled all over the place. I don't care about that. The owner changed my grist watch battery for five dollars in less than 10 minutes of my time. He was friendly, and that's all I really need. I'm not much into Hawaiian style jewelry, but if that's what you're looking for Leilani's has it!

Tad is wonderful! If you don't see it in a case, He will make it! I love my ring he made from a…read morepic and it is perfectly designed.

I came to purchase an anniversary gift for my wife and Freda and Pepe the workers who helped me…read moretreated me like family and we're just an amazing service!

I checked out this store to look for engagement rings and Anthony and Frida were super friendly and…read moresuch a great help. They were able to help me out to get the perfect ring at the perfect price thank you guys so much for the hospitality and great service!

I was so torn for years to leave a review about Joe. I kept excusing his behavior but he always…read moreargues with me and makes inappropriate comments about my personal life making me uncomfortable. His work is very inconsistent sometimes he will do a really great job and sometimes I've had to come back to get it repaired for the second time. I have had my last straw with his gaslighting. When I bring something that has broken that has been is own work he talks so badly about the work and I've let him know only he has worked and it, he does not apologize or accommodate at all. He has changed the pricing on this one day to another just because. I tried my best to support a local business but his prices are getting higher and higher and the work is not good.

I hate writing negative reviews. Especially for a small, 1-man business but I hope Joe changes his…read morebusiness practices. My MIL, husband and I have purchased a few pieces and had repairs. The ONLY thing we've had NO issues with was watch battery replacements. Bought earrings, the clasp (that was shoddy to begin with) broke. He INSISTED I broke it. I mean ABSOLUTELY INSISTED! When my husband initially purchased them I told him the clasp setting was weak. He went back to Joe who found no issue yet he made adjustments to them?..... Ok fine, let's try this again. Now both broke... So, didn't expect an issue when they required repair because obviously it wasn't my fault. He, himself, could not fix his own work! Then makes "an exception" to trade it for another pair. This replacement pair broke too!!! Didn't bother going back to Joe and took them to another shop who said they couldn't fix it, it was gold plated and CZ! Joe sold it to us claiming it was solid gold with diamonds. In a nutshell, we dismissed this man's condescending attitude. Laughed it off as being a grouch and just dished it right back at him each time we went in. But IMO he's defensive because he knows he's working a shady business. Too bad, so sad.

I am speaking of only one incident I had there in the MB store. Over the years I have visited and…read morefell good about our dealings but then I went to sell a bracelet that on line seem to be a good resale price . Well I guess I was wrong because the price I was given was very low. Trusting this buyer I sold it. The thing is, I forgot to get a quote that included the diamond. The buyer did not even mention to me that it was there. The buyer took a picture of the piece with the sellable gold, but hide the diamond by having it on the bottom. I am sorry but it has being bothering me. I do not think I am wrong . Just have to be careful.

I rarely leave negative reviews, but my experience was so disappointing that I feel it's important…read moreto share it. From the beginning of the conversation, I was met with an incredibly rude and dismissive attitude. Rather than listening to my concerns or attempting to provide professional customer service, the individual I spoke with repeatedly interrupted me and spoke in a disrespectful manner. What stood out the most was that she seemed far more interested in bragging about her five-star reviews than addressing the issue at hand. A business's reputation should be reflected through its actions, not self-promotion.

lovely jewelry I got them to be very helpful and kind when I walked in the door. They were quite…read moreeducated and helped estimate my jewelry right away..

The sapphire in my anniversary ring fell out. They quickly found and replaced it…read more Though I'm a jewelry minimalist, I saw beautiful pieces to add to my collection.