I had a great experience with this pawn shop! The customer service over the phone was terrific, especially from Yaz. She was professional, patient, friendly, and answered all of my questions without making me feel rushed. It's hard to find good customer service these days, and Yaz definitely made the experience smooth and welcoming. Highly recommend this shop if you're looking for honest and helpful service! read more

I have been doing business here since the 70s . I have always been treated very well here . I pawn and buy here . I was very ill a few years ago unable to work . The staff here was very generous when I pawned some things then . I have bought some beautiful things here in the last few months at a great price . Jamie is my sales person she always gives me a great deal . Come to this beautiful store shop their great selection and ask for Jamie . They have LAYAWAY read more

Jamie helped me pick out a beautiful watch today and made the transaction very pleasant. Will be returning just because of her attention to service. read more

5 Points Pawn Shop - Hamilton watch bought at five points pawn shop - Pawn Shops Near Me - Torrance, California

Best experience in the world there. Picked up a wonderful guitar that I have been looking for, for years. They were honest and reasonable with pricing. So glad I found them and my beautiful Koa guitar. read more

Horrible and heartless customer service. My family came in trying to retrieve an item my father pawned before he passed away. We were told multiple different requirements on multiple visits -- first a death certificate, then a notarized document, and then were suddenly told we needed the physical death certificate again after already providing one previously. On top of the constant runaround, the employee named Jaime was extremely sarcastic and disrespectful to my grieving mother, making comments like "you should've brought all your necessary documents" with a smirk and visible attitude. There was zero sympathy, professionalism, or basic kindness. This is a pawn shop dealing with people during vulnerable moments -- the lack of compassion was shocking. I would never recommend this place to anyone. I'm really truly upset, they made this experience so terrible. The guy there too, I didn't get his name but he was also not understanding. I work in management, 5 years of retail management and that would not fly. That type of customer service especially people being in a vulnerable state like that. My sister also was the first one to come and Jaime had told her all she'd need was a death certificate. Then we came back with it then it was just more and more. Do you think while we are grieving we want to continue coming back ? How heartbreaking it is ? They had no sympathy. I hope this reaches the owner Peter I hope you reach back out read more

The best shop to sell some old gold! They always have the best selection from jewelry, bags, instruments - they have it all! read more

5 Points Pawn Shop - Designer pieces always on deck - Pawn Shops Near Me - Torrance, California

I've loaned a Hermes bracelet and a Cartier necklace and went to retrieve them in the time frame and they "lost" both of them....

Satisfaction guaranteed! I love this shop. They are real and true. They will never let your thing slip through the cracks like most other shops. I will never go anywhere else. read more

This used to be a great pawn shop with great customer service.. until the new manager took over. It has been a nightmare dealing with her. I have been tolerating her unpleasant and unprofessional behavior until the last straw recently. The pawn shop lost one of my items and instead of apologizing and comforting me with assurance, she made me feel like I was the villain. They have my $$$ and my bracelet was missing. The least thing that she could have done was to call me for updates.. She NEVER did! And each time I called, she was "unavailable" or "too busy" to speak with me. When I finally got a hold of her, she acted irritated like I was stalking her and was always in a hurry to get me off the phone with the same statement, "We're human beings and we're busy but we're doing our best to locate your bracelet. It's somewhere here!" Really?????!! Yes, I get it.. humans are not perfect and make mistakes. But what I do not get is her attitude towards her clients and the kind of business she's implying. Each time I spoke with her, she had a chance to do the right thing but she didn't. I waited for days.. weeks.. with no apology or remorse of what had happened. She didn't even have the decency to return my money until my item is found. After almost a month, she finally came to a conclusion and decision of offering me a replacement similar to my missing bracelet or pay for it because they couldn't find my item. Yes, she did take care of that part. However, I brought it to her attention that this incident should not be disregarded. It is BAD for their business.. This is not an isolated mistake. It reflects a failure in staff training, security protocol, and basic integrity. Yes, I was calling for accountability... clearly, someone committed theft and negligence. THIS MUST NOT BE TOLERATED! I did this review in hopes that this establishment and its owner will read this and take action so that no one has to go through what I did. read more

5 Points Pawn Shop - A pic of my bracelet (top) that they lost. - Pawn Shops Near Me - Torrance, California

My girlfriend and I come here all the time they have very good rates and great deals. The customer service is my favorite part, everyone is so kind! read more

5 Points Pawn Shop - Electronics area - Pawn Shops Near Me - Torrance, California

We found this shop via Google & we're so glad we did! Hannah was great - her customer service was kind & she was excited as we looked for items. Left with my dream ring & will absolutely be coming back for more jewlery! read more

Love this place so amazing and personal so honest I go to them for all my needs always helpful read more

5 Points Pawn Shop - Jamie is amazing always so helpful - Pawn Shops Near Me - Torrance, California

the people at this store is very helpful, they have help me so many times and the price is always above everybody else!!!!

Amazing service and nice shop Jaime helped me out. Will definitely come back for more items read more

MAKE SURE YOU READ YOUR CONTRACT they will try to scam you!!! I've used other pawn shops in the past but I saw all the great reviews for this so I tried it. I don't know if these are paid reviews or what but don't come here! Find better! read more

Great place with great service. Sold a couple gold items & got a great price for them. Would definitely recommend this place.

Long time customer. Appraisals were fair and a good place to get jewelry. Reasonable prices. I've sold & bought jewelry from this place. Very good customer service. read more

Hottest pawn shop in the area they carry everything you need as well as customer service is most definitely on point Jaime helped me and got me in and out ! read more

Definitely recommend. Clean , organized and very helpful here. This place offered very quick service and had excellent customer service

Very excellent customer service here in 5 point . Alona took care of me in my visit today got what i needed and will come back for sure

Alona was the best at helping me sell my watch. Their customer service is amazing and their shopping selection was great as well. Will be coming back in the future read more

Came in to sell a piece of jewelry i no longer needed, and Jamie was able to answer any questions i had and helped me out with cashing out my necklace. Thank you read more

They pay for good reviews. When you go in they will offer you a $10 visa gift card if you write them a good review. They have lost my jewelry and blame it on their system among so many other things. Be very cautionary with this place. Like I said, they have lost my jewelry not one, but twice. Then made me pay full cost because their system couldn't show that I ever brought the item there. Sketchy and unprofessional behavior. read more

Great store Victor helped me and everyone was very helpful and attentive totally recommended.

Five Points had the best customer service and fairest loans of any pawnshop I've ever dealt with. The staff remembers my name when I come in, treats me respectfully, and has allowed me great latitude If I was a few days late on a loan. As long as I live in this area, I will never use another pawnshop. Ever! read more

5 Points Pawn Shop - Another happy customer . . . - Pawn Shops Near Me - Torrance, California

Very happy with my purchase, Victor was helpful and made the sale as easy as can be. Would definitely come back in the future and I highly recommend everyone to check them out ! read more

Jamie is the sweetest. I've pawned and purchased from the shop for like 5-6 years and I'm happy every time I leave. When pawing they always loan about market for my items and when buying I get THE BEST deals. Today walked out with a nice LV bag in great condition and for well below the value. I might have to start stalking their inventory. read more

I came to the shop to sell 5 of my gold rings. Rosie quoted me 13.02 an ounce for gold. 4 of the rings weighed 13.9 grams totaling $250 and the ring with the .45 diamond totaled $180. Rosie was honest and gave me top dollar for the jewelries I sold to 5 points Pawn Shop. I'm a very happy customer! Thanks, Rosie!!!! read more

5 Points Pawn Shop - Pawn Shops Near Me - Torrance, California

Great pawn shop Alona was very helpful and gave me a decent price. I appreciate the service and the cleanliness

I needed to Pawn Gold coin because I was desperate for cash. They were the highest paying pawn shop in all of The Southbay. They will let you pay off the interest if you go beyond the allotted time. They also have an app to pay your interest if you don't feel like coming in because of the pandemic. The staff is very friendly and helpful. This pawnshop isn't the type that just wants to keep your stuff. I went to the other pawnshop a few shops down and they were trying to rip me off pretty hard. I will keep going to this place because Of how helpful the staff is and how they treat their customers. read more

5 Points Pawn Shop - Paying off the interest on a gold coin I pawned. The lady was very helpful with my transaction. - Pawn Shops Near Me - Torrance, California

Came in because I needed some quick cash and I had a couple items I didn't use anymore just there . I was helped and greeted by karina who was very friendly, and answered all my questions and was very professional and courteous. Good customer service is hard to find now days but I will definitely be coming back here again Thanks to her customer service . read more

I've been to pawn shops before but honestly this place went above and beyond for me. Karina and and angel helped me without tryna rush me out, I walked in maybe 30 mins before closing with over 10 items and they took the time and helped me process what I wanted to let go and what I wanted to keep. The customer service here was beyond incredible and just based off that alone I'll be coming back here in the future. Karina knew what I needed the money for and she was empathetic and helped ease my worries and helped me get what I needed. After the world being in a whole pandemic it's nice to know people like her still exist. Thank you Karina and angel, you guys gave me a peace of mind during a hectic time, and that is something I cannot thank you enough for. read more

I came in here to sell some designer shoes & they gave me a good price. The service was good and Alona was very nice and helped me out promptly. I'd recommend this pawn shop. read more

Best shop ever good service and always so friendly thank Jamie they have great items to purchase

Dropped in to take a look around ! Great customer service , for a pawn shop . Atmosphere was clean and organized beautiful display of jewelry and other items . Jamie she was a pleasure to speak with and answering all the questions I had .. 6 points deserves 5 read more

Great customer service. Very nice shop. Karina was great with the help. I highly recommend!

I visited this establishment for the first time and was pleasantly surprised by the bright and clean environment. Jamie was super knowledgeable and friendly. I would recommend 5 Points Pawn Shop to my friends & family for sure. read more

Avoid this Pawn Shop! Definitely not recommended. 5 Points Pawn Shop will low-ball your collateral for sure so you'll just waste time going there to get something priced. Recently, they offered me just $40 for an absolutely brand new, pristine $575 wristwatch I bought from Amazon not even a month prior. That's practically highway robbery. Instead, I highly recommend Assured Pawn Shop in Gardena. They're a lot more reasonable and fair with their valuations. I took the same watch to Assured and received significantly more for it and didn't insult me by trying to give me $40 for it. Plus the people at Assured are friendlier. read more

If I can give a 0 star review I would. Went in today to conduct business by picking up a loan. The young woman who refused to give her name got pissed at me when I did not have a quarter as the interest was for an odd amount and she did not have change. You are a business where the majority of your transactions are done in CASH, so have change. She was incredibly rude, unpleasant and very unprofessional. When giving back my ring she "tossed" it back at me causing damage to it. Please remember "Miss sales clerk" the people that walk through your door are the reason YOU have a job. Management please acknowledge this post. Thank you. Sun 1/12 read more

First time/last time customer! Arrived 20 mins before closing to see their engagement rings and we were told they couldn't show us the merchandise anymore because the store would soon be closing! WOW customer with cash in hand and we were turned away over a 20 min span. Great sales tactic read more