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    5 Points Pawn Shop

    4.1 (93 reviews)
    Closed 10:00 am - 4:00 pm

    Services - 5 Points Pawn Shop

    Personal property appraisal

    Jewelry cleaning

    5 Points Pawn Shop Photos

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    Reviews With Photos

    Designer pieces always on deck
    Julienne P.

    The best shop to sell some old gold! They always have the best selection from jewelry, bags, instruments - they have it all!

    A pic of my bracelet (top) that they lost.
    Hazelnut H.

    This used to be a great pawn shop with great customer service.. until the new manager took over. It has been a nightmare dealing with her. I have been tolerating her unpleasant and unprofessional behavior until the last straw recently. The pawn shop lost one of my items and instead of apologizing and comforting me with assurance, she made me feel like I was the villain. They have my $$$ and my bracelet was missing. The least thing that she could have done was to call me for updates.. She NEVER did! And each time I called, she was "unavailable" or "too busy" to speak with me. When I finally got a hold of her, she acted irritated like I was stalking her and was always in a hurry to get me off the phone with the same statement, "We're human beings and we're busy but we're doing our best to locate your bracelet. It's somewhere here!" Really?????!! Yes, I get it.. humans are not perfect and make mistakes. But what I do not get is her attitude towards her clients and the kind of business she's implying. Each time I spoke with her, she had a chance to do the right thing but she didn't. I waited for days.. weeks.. with no apology or remorse of what had happened. She didn't even have the decency to return my money until my item is found. After almost a month, she finally came to a conclusion and decision of offering me a replacement similar to my missing bracelet or pay for it because they couldn't find my item. Yes, she did take care of that part. However, I brought it to her attention that this incident should not be disregarded. It is BAD for their business.. This is not an isolated mistake. It reflects a failure in staff training, security protocol, and basic integrity. Yes, I was calling for accountability... clearly, someone committed theft and negligence. THIS MUST NOT BE TOLERATED! I did this review in hopes that this establishment and its owner will read this and take action so that no one has to go through what I did.

    Electronics area

    My girlfriend and I come here all the time they have very good rates and great deals. The customer service is my favorite part, everyone is so kind!

    Jamie is amazing always so helpful

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    26 days ago

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    2 months ago

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    1 year ago

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    4 months ago

    I've loaned a Hermes bracelet and a Cartier necklace and went to retrieve them in the time frame and they "lost" both of them....

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    1 year ago

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    1 year ago

    the people at this store is very helpful, they have help me so many times and the price is always above everybody else!!!!

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    2 years ago

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    1 year ago

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    1 year ago

    Great place with great service. Sold a couple gold items & got a great price for them. Would definitely recommend this place.

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    2 years ago

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    3 years ago

    Definitely recommend. Clean , organized and very helpful here. This place offered very quick service and had excellent customer service

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    2 years ago

    Very excellent customer service here in 5 point . Alona took care of me in my visit today got what i needed and will come back for sure

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    2 years ago

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    3 years ago

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    3 years ago

    Great store Victor helped me and everyone was very helpful and attentive totally recommended.

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    5 years ago

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    7 years ago

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    3 years ago

    Great pawn shop Alona was very helpful and gave me a decent price. I appreciate the service and the cleanliness

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    6 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    Best shop ever good service and always so friendly thank Jamie they have great items to purchase

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    4 years ago

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    4 years ago

    Great customer service. Very nice shop. Karina was great with the help. I highly recommend!

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    3 years ago

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    5 years ago

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    6 years ago

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    Page 1 of 3

    Ask the Community - 5 Points Pawn Shop

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    Review Highlights - 5 Points Pawn Shop

    I went to a store up the street and Jamie was able to give me a better price and worlds better customer service.

    Mentioned in 19 reviews

    Read more highlights

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    Modern Jewelers

    Modern Jewelers

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    (365 reviews)
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    I came to Modern Jewelers because of their great rating on Yelp. Absolutely no disappointment! I've…read moreposted before and after pictures of the ring I had repaired. The 15-year-old ring was showing a lot of wear and tear, with three missing stones. After inspecting the ring, Sam the owner was confident he could restore it to its original condition and offered a very reasonable estimate. The ring was ready in 6 days. When I came in to pick it up, Sam had an almost excited look on his face as he prepared me for the big reveal. You could tell how proud he was with the final product. As he took the ring out of the bag, my face lit up - I could not believe how beautiful it was. It genuinely looked every bit as good as the day I had bought it. The missing stones were replaced, all the settings were inspected and reinforced, and the gold and diamonds were cleaned and polished. I give my strongest endorsement to Modern Jewelers. Small business, family owned, and a real credit to the community they serve.

    Called the store before coming in to ask if they can check if a diamond is real and they said yes…read morebut when i came the guy told me they don't have any machine to check if a diamond is real and he said that just by looking at the diamond without even touching it he said the diamond i have is not real. Went to another 2 jewelers nearby to authenticate the diamond i have and they checked it they said the diamond i have is REAL. I'll just appreciate it if the guy said he doesn't know if it's real or not rather than saying "by just looking at it, it's not real" without even touching it.

    5 Points Pawn Shop - pawn - Updated June 2026

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