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    Friendly's

    2.1 (68 reviews)
    Open 8:00 am - 10:30 pm

    Order Friendly's Takeout or Delivery

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    Half the real size of a Jim Dandy
    Janet A.

    Just came from picking up my ice cream pick up order. 1st thing, our order wasn't even done at pick up. We had to wait for them to make our order. Second we ordered a small mint shake, small frenzy, and a Jim Dandy. We got our smalls on coffee cups and my Jim Dandy in a To-go food container w not the same amount of ice cream that comes in a Jim Dandy and after I get home my the mint shake ended up being a vanilla!!! NEVER AGAIN!!! Waste of my money!

    I seldom make reviews about bad service because I recognize that not everyone is perfect. But this was just incredible. I haven't been to a Friendly's in ages and decided to go here without looking up the reviews. But I wish I had! I ordered a Kit Kat Friend-Z for $5.34 along with gratuity and received a cup of ice cream that looked half eaten by someone else. I went back to my car deliberating whether or not I should say something. I went back to the window and asked the young man behind the counter why my Friend-Z looked the way it did. He claims that when you blend the ice cream it sinks so that's why it wasn't full. This isn't rocket science, my cup was more than less full. He looked me in the eye, taking no responsibility for the poor ice cream he made and just uttered a plain sorry. The correct answer would've been, I can make you another one. C'mon. How is that even acceptable? No wonder there is stream of one star reviews from customers. I didn't end up eating my ice cream because God knows where he even got my ice cream from. (All the pictures were of the untouched Friend-Z I purchased.)

    T M.

    Please don't get me wrong Friendlys because I lovvveeee you guys especially the one in Springfield ! but this place In Longmeadow has the worst customer service ever experienced by a manager. The manager was the one who made my ice cream order that says specially no chocolate anything on the receipt ! I get home and my sundae is doused in chocolate smh on top of that it was for someone who can't have chocolate. I call to let them know about the mistake she gave me the worst attitude like I was the one who made the mistake smh. On top of that the place is sooooo tiny no space to order or sit or for the waitress to walk pass with their food the whole setup needs to go in the trash.

    BBQ chicken super melt

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    11 years ago

    Thank you for my free Veteran breakfast! And the waitresses were wonderful...beautiful too!

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    Page 2 of 2

    Ask the Community - Friendly's

    Review Highlights - Friendly's

    It is always a pleasure to order from the friendlys in East long meadow.

    Mentioned in 2 reviews

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    The Depot at Graham Central Station

    The Depot at Graham Central Station

    1.0
    (1 review)
    1.5 mi

    They hired my son who has a disability. They told him how great he was and told him he'd be working…read moreweekly. I was told by the manager that he was too overweight to work inside the cafe (I'm writing it nicely) . So he would only work outside events. The manager apologized in a text (I have the text) and said yes he could work in the cafe. She never gave him any more hours after 2 shifts for outdoor events. I was told how much they loved him there and loved his personality and enthusiasm. She even told him he had a special title, "special event coordinator."after weeks of no schedule and no response from the manager, He contacted the owner and was told he would get a follow up call. He never got one. I left a message last week on here and whomever manages the fb page told me Steve would follow up. (The person managing the FB page refused to tell me who they were When I asked ) My son holds a few different jobs and is also a college student. He's on the autism spectrum. I thought this place would be a great support to the autism community and those with disabilities. I'm disappointed that they didn't care enough to make this right for my son, left him hanging with no response, no apologies, no resolution when he did NOTHING wrong. My son again followed up with the restaurant, and was told by someone named Colin, who identified himself as the manager, that Steve was in the restaurant, but not able to talk at the moment. He said that Steve would give my son a call back. It's a week later and he never heard anything back. Since that time, my son has started another job at a local country club. Although he has no use for this job at the depot now, it's very clear that they discriminated against his disability, and they couldn't even have the decency to return his call. Also, They blocked me from their Facebook page because they didn't want me leaving any further reviews or comments on their business. If they have done nothing wrong, then they would have no problem whatsoever returning my sons phone call. I hope the autism community remembers this when they go to patronize this business. It's very attractive for those on the spectrum who have interest in trains. But Depot has no use for anyone on the spectrum to be working in that business. Also, if you're overweight, they definitely don't want you working in the café.. Steve I hope you remember this experience. I also hope you know that I have a lot of contacts in the AUTISM community and I will discourage anyone I know from going and patronizing your business. It is very disappointing that someone of Steve's status could not be bothered to treat my son with any respect or decency, and at least talk to him and return a phone call. Clearly he had something to hide.

    Friendly's - icecream - Updated June 2026

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