Ordered using DoorDash and everything arrived quickly and was delicious! I absolutely love Friendly's and have been going there since the 1980s. Unfortunately, there's only one location in Orlando so whenever I come home I've got to get my Friendly's fix! Especially anything with peanut butter sauce! Yum! read more

I'm disgusted. Whoever thought taking out the ice cream window was a good idea is an idiot. This Friendly's is the worst place I've ever been to. It's a shame because it was my favorite when I was a child. There was a group of 15 people waiting out the door either to pick up an online order or be seated, and no one came to speak to us. I left without picking up my ice cream (I did not pay online.) There is no wonder why Friendly's is closing left and right. They should all just close-- Friendly's was far better as a memory. read more

It's my bad really, I forgot to remove my invisibility cloak, causing our waitress not to notice us for 25 minutes. We left. Oh well. It wouldn't be Friendly's without poor service. read more

Absolutely worst Friendly' s of all time. I waited over an hour for my food for it to come out wrong. Very slow service here. Absolutely a joke. read more

One star is being generous. We were so disappointed that I downloaded the Yelp app JUST to make sure I could write this review. Empty inside yet there were like 11 employees on shift, one which decided it would be a good idea to throw a piece of paper across the room that landed on our table while the rest were talking loudly about video games. I ordered a salad, which all the lettuce was bad. When handed a menu for ice cream, it was covered in ketchup and greasy. The glass that the ice cream came in was gross. Stay far away read more

Only giving two stars because my server was very kind and friendly. The woman who seems to be the manager on the other hand, was not so friendly. I had front row seats to hearing her complain and talk badly to the staff. I came here with my two young kids and boyfriend and we stood at the front waiting to be sat for over 5 minutes before even being awknowleged by the gentlemen who ended up being our server. Having worked in many restaurants i was not pleased at how loud and unappealing the kitchen talk was. read more

Since they have regrouped and have more staff on service was better. With fresh burgers they are much better than the previous frozen ones. LOVE the new prices. Biggest issue with Friendly's is customer service. Maybe have more intense training for waitresses and not so many new people on at once . Over all very happy with the changes and I believe you are moving in the right direction! read more

This friendly's location has gotten extremely poor since the last time i came. They are extremely under staffed and the manger has been doing nothing. There was at least 10 costumers standing in the doorway and servers were continuously walking past them, yet not helping them. I don't recommend coming to this establishment. read more

This place was horrible. The wait staff were talking about selling drugs with the manager. Horrible service for kids. I got a burger undercooked and they spit in my food. I called the police and the person got arrested. read more

Incredibly disappointed with the take out service! I ordered a chicken strip basket with fries and a side of apple sauce instead of double fries which I thought was a simple order. When I got to the take out window to pick up my food not only was my order not ready but I repeated my order and the girl at the window confirmed, when I got home my order was not correct. This happens more often than not so unfortunately I would not recommend Friendly's of East Longmeadow. read more

We love Friendly's! My husband is from Massachusetts so whenever we come to town, we at least have breakfast there once and then we do multiple nights of take out ice cream. Breakfast: We came during a weekday and to our surprise, breakfast from 7-11, Mon-Fri is 50% off! So my husband and two kids and a fribble to go was about 20 bucks. My son hates pancakes but he loves theres and finished two of them. The grilled cheese I ordered was good, you cannot really mess up grilled cheese haha. The tomato basil soup was so good and creamy. Do they make it from scratch? Do they get it from a can? I want it! Was all delicious. Service was a little slow but the placed was packed an I'm assuming it's because of the 50% off. My in-laws also received some coupons after the fact, so next time we come, I'll be looking for the coupons haha. 4 meals would then come out to like 5 bucks hahaha jk, that would be great though. ICE CREAM: OMG, YUM!! They have butter crunch back, my husband is happy about that. Last year they did not have it in the restaurant but sold the cartoons back in Vegas, which was weird...but he's happy that they have it now. I tried the Sunday Funday ice cream cone which was yummy but nothing to die for. The kids get normal flavors but they do give generous portions when in the cone. Seemed normal size in the cups. So if you want a lot of ice cream, order a cone haha. But, my review really is for the FRIBBLE. We had a vanilla and strawberry and OMG, I've never had a milkshake so tasty. I felt like I tasted burnt sugar like a creme brûlée top in the drinks; is that the secret? Whatever it is, it's working. And, I literally gained a few lbs from their milkshakes. So, if you're on a diet, don't even bother going to Friendly's! If you want the best milkshake ever, OMG, please go and try it and you can thank me later! read more

I ordered online a pretty decent order. Mozz sticks, fish n chips, loaded waffle fries, and a honey BBQ super melt with coleslaw instead of fries, and a large chocolate fribble. I picked it up the girl was having issues doing $40 cash and rest on the card. At first when I got there they had two bags. I asked for ketchup and they didn't have it. I had to ask where my chocolate fribble was since it was not with the bags. Once I got home , I was missing one side of coleslaw. The one with the fish n chips was there but the super melt had no side. I called and returned to the store. I got home again and no tartar sauce! I'm livid, clearly has no idea what they are doing. So pissed read more

The building has been recently renovated. However, the inside is not up to par. Food on the ground and there's a musty smell. I know every food place has their good and bad days. I've been here many times and none were a good experience. I think it's due to poor management. read more

I would like to say that I don't like to give bad reviews. As a neighbor I used to stop by for breakfast maybe a few times. The last time I went with my partner we sat down, the guy who took our order looked very uninterested and rushed to take our order. First we were told that the soda machine broke down and we had to wait a few minitutes before we had a soda. When the guy brought our food the top of the burger fell down to the table and that was okay to me until I saw a couple that just got there and they had soda before us. When the guy came back he fixed the burger and brought my meal that had the french fries with cheese, as I was eating the fries I saw a long piece of hair in my fries, so I called him over to explain the situation about the hair and that we were waiting to get soda too, but he seemed like he did not care, the manager was very rude. I do not recomend anyone to spend their time or money here. read more

Thank you for my free Veteran breakfast! And the waitresses were wonderful...beautiful too!

They never answer the phone. Take out is not an option apparently. The friendlys in enfield is a much better option with much better service. read more

It seems that this Friendly's can not or will not hire dependable employees. For the past few months, they are always short on help. It takes forever to get waited on and a cup of coffee. Many times, we have just turned around and left. Today, they did not have any clean coffee cups so we were served in paper cups on a plate that was dirty. My oatmeal was at best luke warm also served on a plate that was dirty. We were never offered more coffee and were not able to get our check. We happen to know what our bill was and left the bare minimum tip with the bills we had. Unfortunately, it is not the servers' fault as management needs to have more servers working. Probably won't go back. read more

They tend to be very busy on weeknights when it comes to take out orders. This location is one of the smaller Friendly's I've been to. The staff, at 10 pm was curteous and attentive. My food was made fresh and it was cooked well. I ordered the honey bbq supremelt and a strawberry banana friendz. read more

This is literally the worst friendlys ever. The wait time for food is INSANE. Even when our food was done, it sat on the counter for 10 minutes with all the staff just walking by. One waiter was doing EVERYTHING, while the rest of the staff was sauntering around. Customers were waiting in line for well past 10-15 minutes to even be acknowledged. When people ordered take out and finally received their orders, the noticed they didn't have their full order. Don't waste your time going here. read more

I ordered an ice cream for my wife and explained she was allergic to strawberry they gave me the only disgusting look as if that was too much of a hassle for them, they didnt wash their hands, nor did they use a washed knife, they made the sundae right next to the messy table that had strawberry residue. The place is a mess, doesn't help that you can see the kitchen from where your standing to order. They obviously don't believe in cleaning after every sundae has been done nor do the cooks with their food. Overall I've been there multiple times and I'm not thrilled with their service. read more

My partner and I have been together over 3 years and through that time, friendlys has always been our joint. However, as the years past, I feel as though the quality of the restaurant is deteriorating. It certainly hit rock bottom for us the past few weeks! We were hungry and decided on our usual place to grab a quick bite to eat. We arrived at about 4:30. There were tons of workers around and the restaurant wasn't busy, so I expected to be seated somewhat promptly. I was however, wrong. We waited for almost 5 minutes in the doorway patiently and no one came over. They looked RIGHT AT US and then turned away as if they were hoping those annoying customers would go away. So we walked out and went to friendlys on sumner ave in Springfield. But the same thing happened there! No one would seat us! There were people in back of us who looked just as annoyed as we were. Hire some hard-working employees instead of lazy workers. Maybe your business's would stop going out of business if you did :/ read more

This place is ridiculous. I come here with my kids and I regret it every time. The service is extremely slow, takes way too long to get our food and even longer for the ice cream at the end of the meals. We spend at least 1.5 to 2 hours here due to the slow service. The staff is friendly and the improved restaurant is nice. read more

I generally enjoy a visit to friendlys for an ice cream Sunday. Went to the e longmeadow friebdlies twice in the past two weeks and while the ice cream was fine as usual. The pace of service was exceptionally frustrating to a point where I will not go to this location again. The window setup appears clean and well set up just or service which is indicative of poor management read more

I wanted to believe the other reviews on here were just one time false experiences however our service was absolutely horrible today. The waitress seemed nice but extremely overwhelmed. We ordered ice cream. You know. Scoops with liquid toppings and possibly whipped cream. 2 of us. 20 minutes later they arrived. Now I'm not a crude asshole but come one. That's pretty ridiculous. Afterwards we leave to a overfull ice cream window. It was just a disaster. I'll never go here again... read more

This is probably the worst friendly's I've ever been to. Their staff is awful starting the the "manager" or whoever it is that wears the maroon shirt. The employees are constantly slacking. Everyone looks miserable and they have no customer service skills, it's a wonder they are at 1 1/2 stars. Having conversations about what's going to happen this weekend while customers behind me have no idea where to place an order. I'm pretty sure their compliance with serv safe is bare minimum. I watched as one employee made her milkshake and walked away from the machine without even a simple rinse of the blender. Then the guy that was making my milkshake used the same blender. I wonder how many times it's been used without being rinsed or what other things aren't being tended to right away... Also my order came back wrong which was put in by the MANAGER! Let me make it clear that this isn't the first time I've gone to this location and the service was less than satisfactory. read more

Place was a joke before renovations and is a joke after renovations. Staff consistently messes up take out orders causing me to return. Sundae portions are skimpy and staff is always disorganized. I'm surprised Friendly's is still in business. They are constantly trying to reinvent themselves and nothing they do works. read more

I ordered hamburgers and fries for take out and they were so greasy we couldn't eat them. I talked to the mamager and was told all hamburgers were greasy including the buns. i was offered replacements at a later date. Refused offer ansd will use Sumner Ave from now on. read more

Absolute worst experience. Will never go back. Went there to order three sundaes and one milkshake. The man working the window had absolute no idea what was in any of the ice creams. He also continue to take 15 orders in a row, which is fine if the rest of the people working at the window would actually do something besides standing there and talking. Not only were they talking but they were swearing as well. Then 45 minutes later no one had received any ice creams that had ordered from the window, instead we all watched our ice creams sit there in a line all scooped and waiting to be topped, half of them was melted. I finally decided I wanted the manager, so I asked for one, after waiting 5 minutes to see a manger, Ryan W, finally showed up and gave me a hard time. I asked for a refund, he asked what I order, and I told him, he said my order had been sitting there for 10 minutes and no one had responded to pick it up. This is a complete and utter lie, my mother who I was with at the time sat there and not once did they call our order out. The manger was rude, and the service was horrible. I would not recommend going there. I know I will not be returning. read more